Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,034 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,034 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 24th June 2026

163

Anonymous

Anonymous // 01/01/2019

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“Great match. Prompt delivery. Best I have seen. Jim Millar 8 6 25”

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Posted 1 year ago

That’s absolutely fantastic to hear, Jim – thank you kindly! 🥂

Posted 1 year ago

“Excellent service. Order arrived on time.”

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Posted 1 year ago

Thank you so much for sharing your experience. If there’s anything else we can do to improve your experience, please don’t hesitate to let us know — we’re always keen to hear your thoughts.

Posted 1 year ago

“Delivered as promised, good match”

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Posted 1 year ago

Spot on – that’s just what we like to hear! Thanks ever so much for your feedback! If you need anything else, or fancy tackling another paint project, we’re always here to help! 🤩

Posted 1 year ago

“Great customer service. Cheers Matt! Give the man a raise...”

Touch Up Paint Factory 5 star review on 9th June 2025

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Posted 1 year ago

Now that’s music to our ears, Alastair! Thanks for taking the time to shout out our team – it means a lot. If you ever need us again, we're just an email away! Take care and stay chip-free!🚙✨

Posted 1 year ago

“Paint pen arrived on time”

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Posted 1 year ago

That’s brilliant news, Bryan! Wishing you smooth applications and top-notch touch-ups!🚚⚡💙

Posted 1 year ago

“Product is good, met with satisfaction; however, it took nearly two weeks to be delivered. Just to clarify, this was mainly due to courier problems (the item ended up in Warrington for some bizarre reason- I live in South Wales..). TUPF we're very helpful, but communication could have been better- didn't receive a single text/email relating to updates for delivery from the moment I made the purchase.”

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Posted 1 year ago

Thank you so much for your honest feedback, Richard — it’s wonderful to hear the product met your expectations. We also appreciate your kind words about our team being helpful, and we take on board your point about communication. Your suggestion for better delivery updates will be forwarded to the team to help improve the experience for everyone. Thanks again for taking the time to share — it’s feedback like yours that motivates us to do better.

Posted 1 year ago

“Prompt delivery,plenty of information on how to apply.😀👍”

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Posted 1 year ago

Appreciate you sharing your experience, Barry. If there’s anything else we can do to improve your experience, please don’t hesitate to let us know — we’re always keen to hear your thoughts.

Posted 1 year ago

“having used paint factory before I had no hesitation using them again as the colour match was spot on and I will use them again if needed”

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Posted 1 year ago

Hi Keith, thank you ever so much for being a returning customer — we truly appreciate your continued trust and support. It's always lovely to hear from customers who’ve come back to us, and we’re grateful you took the time to share your experience. If there’s anything else we can do to improve your experience, please don’t hesitate to let us know — we’re always keen to hear your thoughts.

Posted 1 year ago

“Colour is a good match but if i am completely honest my second purchase from them in a few days was what i thought o be a normal sized aerosol can, it turns out o be a tiny bottle of paint but on the photos looks like a full size can, maybe my fault for not doing due diligence, but non the less dissapointing.”

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Posted 1 year ago

Thanks so much for your honest feedback, Ian — we really do appreciate it, even when it’s not all glowing. We’re glad to hear the colour match was spot on — always a good start — but we completely understand your disappointment. That said, we take this kind of feedback seriously, and we’ll definitely look at making the size information clearer. But the information is also available with the image and also description of the product as well. If there’s anything we can do to help sort it or advise on the right product going forward, just give us a shout — we’d be more than happy to assist.

Posted 1 year ago

“done a great job on a chip on my car”

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Posted 1 year ago

Lovely to hear that! Thanks a ton for sharing, John! Happy driving! 🚙✨

Posted 1 year ago

“Very quick postage and the product was perfect.”

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Posted 1 year ago

Thank you for choosing us, Lauren! 🎨

Posted 1 year ago

“Delivered promptly haven’t had a chance to use it yet .”

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Posted 1 year ago

Hello Dave, thank you for takig the time to leave us a review. Just know that we are here should you need help once you are ready to use the product.

Posted 1 year ago

“Ordered separately 2 Touch up pots . 1 for my Fiesta the other for my wife's Fiesta . Both delivered on time 1 with Royal Mail the other with a Courier & well packaged . The kits are as described. The colours Desert Island Blue & Deep Impact Blue are both a very good colour match . Very impressed. Thank You”

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Posted 1 year ago

hank you for the great feedback! We're really pleased to hear both touch-up kits arrived on time. It’s great to know you're impressed — we appreciate your support and hope the results continue to meet your expectations. Thanks again!

Posted 1 year ago

“Everything was fine”

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Posted 1 year ago

Thank you for taking the time to rate us 5 stars, Robert!

Posted 1 year ago

“At present all I can say is it arrived on time, haven't used it yet.”

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Posted 1 year ago

Hello Barry, thanks for letting us know — glad to hear it arrived on time. When you do get around to using it, we’d love to hear how you get on. Hopefully it performs just as well as it turned up! And if you’ve got any questions along the way, we’re only ever a message away.

Posted 1 year ago

“Good product & great colour match”

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Posted 1 year ago

Hello Glen! We’re truly grateful for your kind words.

Posted 1 year ago

“I have a 15 year old car with a lifetime of scratches due to the vehicle being used in confined rural areas with mahy trees and bushes. The touch paint has given it a new life.”

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Posted 1 year ago

That’s wonderful to hear, David! Appreciate you choosing Touch Up Paint Factory for your repair. If you ever need a hand or some tips on keeping it looking its best, don’t hesitate to reach out. Here’s to many more miles and plenty of happy journeys ahead!

Posted 1 year ago

“Excellent product great instructions”

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Posted 1 year ago

Thank you for the amazing 5-star review!

Posted 1 year ago

“Royal Mail managed to lose the original package, but after a quick email a replacement was sent that arrived very quickly. Greaty customer service, thank-you.”

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Posted 1 year ago

Hello Jon! Sorry to hear about the lost package, but glad our team could quickly send a replacement that arrived promptly. We appreciate your understanding and your kind words about our customer service — thank you! 💙

Posted 1 year ago

“Received 2 colours of paint. Both matched existing perfectly. Delivery was as programmed. A good service!”

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Posted 1 year ago

Hello Clifford, appreciate you sharing your experience with TUPF. If there’s anything else we can do to improve your experience, please don’t hesitate to let us know — we’re always keen to hear your thoughts.

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 6,034 reviews