Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,754 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th May 2026

161

Anonymous

Anonymous // 01/01/2019

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“Very accurate colour matching”

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Posted 1 year ago

Thank you, Alan! 🤩

Posted 11 months ago

“Great match and quality paint .”

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Posted 1 year ago

Thanks ever so much for choosing us and leaving such kind feedback.

Posted 11 months ago

“Fast service, I would fully recommend the company.”

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Posted 1 year ago

Thank you so much for your kind words, Stephen! 🚚⚡💙

Posted 11 months ago

“Wrong color paint sent. No reply or follow up to my requests.”

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Posted 1 year ago

Hello Lee, we’re ever so sorry if you’ve received the wrong paint — that’s certainly not the experience we aim to provide. Please note that our customer service team is currently away for the Easter break and will be back on 22nd April. In the meantime, we truly appreciate your patience and understanding. If you’ve already emailed us, rest assured your message is in the queue and we’ll be in touch as soon as we're back. We’re here to help and will do our best to make things right for you.

Posted 1 year ago

“Not used yet will do a full review as soon as I have had the chance to use it can't give full stars until I see the finished results”

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Posted 1 year ago

Hi theere, Albert. No worries at all — we’ll be looking forward to your full review when the time comes! 😊 Take your time, and if you’ve got any questions along the way, we’re just a message away. Here’s hoping for a smooth and satisfying touch-up! 🎨🚗

Posted 1 year ago

“The paints arrived in a timely manner, they were appropriately packaged to mitigate damage.”

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Posted 1 year ago

Awesome, Paul! Glad to hear your positive expereince with us! 🚚⚡💙

Posted 1 year ago

“Exceptional paint. Started with a panel but decided will do whole car as looks better than older panels. The paint seems to be self leveling so even if initially looks uneven will flatten out. All round great result. I am no expert at this so happy to have something that works”

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Posted 1 year ago

Wow, that's amazing, Paul! We’re so glad to hear the paint worked so well for you. And we appreciate you leaving us a perfect 5-star rating! ⭐⭐⭐⭐⭐

Posted 1 year ago

“arrived on time and was as advertised”

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Posted 1 year ago

⭐⭐⭐⭐⭐ 🚚⚡💙 Glad to hear that we have met your expectations, Stephen!

Posted 11 months ago

“I have ordered for my car before but I ordered for my nana this time, it was a perfect match and easy to use. I just put her reg in and ordered the pen, came quickly and with clear instructions. Would purchase again!”

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Posted 1 year ago

Thank you so much for your lovely feedback, Abigail! We’re really glad to hear the paint was a perfect match for your nana’s car and that the ordering process was easy. Should you need us, you know where to find us! 🙌

Posted 11 months ago

“My third order from Touch Up and the colour matching has been very accurate every time. Would certainly order again.”

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Posted 1 year ago

Thank you for your continued support, Stewart! 💯 We’re thrilled to hear the colour match has been spot on with every order. It means a lot to have you come back to us, and we’d be more than happy to help again in the future!

Posted 11 months ago

“Product as expected and prompt delivery.”

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Posted 1 year ago

Thanks ever so much for choosing us and leaving such kind feedback, Ian.

Posted 11 months ago

“Sent out the wrong colour …. I asked for concrete I get black……… So touch up paint got in contact with me and we sorted the problem out they sent out the right colour in quick time more than happy with them Thanks”

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Posted 1 year ago

Oh no — that’s certainly not the result we were aiming for! Really sorry to hear you received the wrong colour, Michael. We completely understand how frustrating that must be. Could you kindly get in touch with us at info@touchuppaintfactory.co.uk or give us a call on +44 (0) 1295 380 495? Our team is ready to get this sorted for you as quickly as possible. At Touch Up Paint Factory, we stand by our 100% colour match guarantee, and we’d love the chance to put things right and get you the perfect match you originally ordered.

Posted 1 year ago

“Perfect match and covered scratches a treat”

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Posted 1 year ago

Lovely to hear your experience, Clive! 🔥

Posted 11 months ago

“Exact plant match with my car impressed”

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Posted 1 year ago

We’re truly lucky to have customers like you, Tom! Appreciate the feedback! 🚙✨

Posted 11 months ago

“Very good service and paint match”

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Posted 1 year ago

Many thanks for your lovely review, Lee!

Posted 11 months ago

“Great match , fast service. Thanks”

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Posted 1 year ago

Awesome, Graham! Thank you so much for leaving us a review. If there's anything that we can do to improve your experience, do let us know.

Posted 1 year ago

“I have used paint factory spray before it was great I got the paint pen this time it wasn't as good to tell you the truth”

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Posted 1 year ago

Oh no — we're really sorry to hear about your experience, Des. This certainly isn’t the level of service we aim to provide, especially as a returning customer. We truly appreciate your continued trust in us, and we’d love the opportunity to make things right. Could you please get in touch with us at info@touchuppaintfactory.co.uk or give us a call on +44 (0) 1295 380 495? Our team will be more than happy to look into this for you and ensure you receive the level of service you expect — and deserve. Thanks again for bringing it to our attention. We’re here to help.

Posted 1 year ago

“Very satisfied with customer support, accurate product description, and excellent shipping/arrival time.”

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Posted 1 year ago

Thank you so much for your kind feedback! We’re delighted to hear you were satisfied with our customer support, product accuracy, and speedy delivery. Your support means a lot to us — thank you for choosing Touch Up Paint Factory! 🚙✨

Posted 11 months ago

“Always use this company. Excellent products and service.”

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Posted 1 year ago

Thank you so much for sharing your experience, Philip!

Posted 11 months ago

“Ordered an all in one touch up pen in Land Rover baltic blue, the combined base and clear coat. The match is perfect, dries glossy and is easy to apply with the chisel tipped pen applicator. From noticeably visible chips on a mirror cap, you can only see them if you know they are there.”

Touch Up Paint Factory 5 star review on 17th April 2025

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Posted 1 year ago

Thank you so much for sharing a photo of the repair, Richard! Glad to be a part of your repair journey! 🚙✨

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 5,754 reviews