Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,335 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,335 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

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“Great service arrived well packaged”

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Posted 1 year ago

Thank you for your amazing review, John! We look forward to serving you and your car again soon. ❤️

Posted 1 year ago

“What can I say ... prompt efficient excellent customer service ,the products are excellent ,based on my experience ..feel safe folks ordering from The Touch Up Paint team ..I will order again as and when I need to”

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Posted 1 year ago

Thank you for the amazing 5-star review, Mark! It’s customers like you who make our work so rewarding. 🥂 Happy Driving! 🚗✨

Posted 1 year ago

“Great service as always, paint stick is a perfect match. I'm looking to trade in my car this year and for such a small outlay this will add value.”

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Posted 1 year ago

“Wonderful product provided by fantastic service”

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Posted 1 year ago

We can’t thank you enough for your kind 5-star review, Barry. Your feedback is incredibly valuable to us.

Posted 1 year ago

“Excellent service and product”

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Posted 1 year ago

Thank you for the fantastic rating! We’re thrilled you had a positive experience both product and service.💖

Posted 1 year ago

“Paint matched perfectly and dried very quickly and simple to use”

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Posted 1 year ago

Hi Dennis. We appreciate you taking the time to leave such a wonderful review. Thanks for making our day! 🌈

Posted 1 year ago

“Excellent transaction Highly recommended”

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Posted 1 year ago

Hello there, Robert! We’re so grateful for your kind words and excellent rating. Thanks for being a valued customer! 🥂

Posted 1 year ago

“Unlike any other touch up paint I have used this is very thin. As thin as water. Makes it very difficult to apply without it rolling off.”

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Posted 1 year ago

It’s unfortunate that the consistency didn’t work for your needs. We definitely understand how challenging that must’ve been. If you’d like, we’d be more than happy to offer advice on how to improve the application, or perhaps suggest a more suitable alternative for your project. We’re here to make sure you get the finish you deserve! We're her anytime at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495

Posted 1 year ago

“My order came punctually and colour was perfect match”

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Posted 1 year ago

Awesome! We appreciate you sharing your thoughts and experience with the delivery and paint match, William! 🚚⚡💙

Posted 1 year ago

“Very impressed with the speed of delivery from placing my order just before Christmas. Unfortunately, not been able to establish colour match due to current inclement weather conditions.”

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Posted 1 year ago

Hello Glen, we're glad to hear you were impressed with the fast delivery! Once the weather clears, feel free to reach out if you need any help with the colour match. 🎨 Happy repairing!

Posted 1 year ago

“Great service perfect paint match”

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Posted 1 year ago

We appreciate you sharing your positive experience, Graham! We look forward to serving you and your car again in the future. ⭐⭐⭐⭐⭐

Posted 1 year ago

“Absolutely quality. Definitely will be using again”

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Posted 1 year ago

Your 5-star review brightened our day—thank you for your trust and feedback! Happy Driving, Garry! 🚗✨

Posted 1 year ago

“Good customer servicec sorted out a small issue immediately and with no fuss. Good products”

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Posted 1 year ago

Hello Mark, we appreciate you taking the time to share your experience. We apologize if you experienced an issue. However, we are glad that we were able to help. If there's anything else that we can do to help improve your experience, do let us know.

Posted 1 year ago

“Placed the order using my reg number to get the colour. The service was fine however, the colour was a few shades darker than it should be.”

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Posted 1 year ago

It’s good to hear that the service was up to your expectations, Steven. But we’re really sorry to hear the colour didn’t match as expected. If you'd like, we can help you explore options for a closer match or discuss how we might assist you in resolving this. We really want to ensure you're happy with the results, so don’t hesitate to reach out at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495.

Posted 1 year ago

“Had a small problem with my order but dealt with immediately and satisfactory Thank you”

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Posted 1 year ago

Thank you for taking the time to share your positive experience, Derek! We’re so pleased you’re happy with our service. 🤩

Posted 1 year ago

“Paint not a good match. Too dark but couldn't get a clear enough photo to prove it,light reflection etc. Money wasted. .”

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Posted 1 year ago

Hi there! We’re really sorry to hear that the paint wasn’t quite the right match for you. While we understand your frustration, we always aim to make sure our customers are happy with their purchases. If you'd like, we can help you explore alternatives or offer advice on how to get the best match. Kindly contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495. Don’t worry, we’re here to help, and your satisfaction is important to us!

Posted 1 year ago

“It all arrived safely. But with weather I have not been able to do it or check if the colour is ok. It should be as it is the factory colour. The kits looks great with all I will need.”

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Posted 1 year ago

Hello Rita! Thank you for your review! We’re glad to hear everything arrived safely and that you’re happy with the kit. We completely understand that the weather can sometimes get in the way. Feel free to reach out if you have any questions once you’re able to try it out. Thanks again for choosing us!

Posted 1 year ago

“I'm very pleased with the colour match, looks spot on. I've used the touch up factory and few times now and have to say on every occasion the colour has matched every time.”

Touch Up Paint Factory 5 star review on 20th December 2024

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Posted 1 year ago

Hi Noel, thank you so much for your fantastic review! We appreciate your continued trust in us and look forward to serving you again! 🤩

Posted 1 year ago

“Haven't used as yet; product looks good; well presented, packaged etc. prompt delivery; good instructions / communication. Waiting for better weather coditions.”

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Posted 1 year ago

Thank you for your kind review! We’re glad to hear it arrived in great condition and that you’re happy with the product. We hope the weather clears up soon so you can use the paint. If you need any assistance in the meantime, feel free to reach out. 🤩

Posted 1 year ago

“Excellent colour match”

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Posted 1 year ago

Glad that we were able to meet your expectations with regard to the paint match. 🎨

Posted 1 year ago

Touch Up Paint Factory is rated 4.6 based on 5,335 reviews