Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 4,363 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 4,363 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 10th May 2025

131

Anonymous

Anonymous // 01/01/2019

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“A brilliant colour match always get mine from these people very good”

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Posted 8 months ago

Thank you for the wonderful feedback, Michael! It’s fantastic to know that you trust us for your touch-up needs. If there’s anything more we can do to keep up or if you need any assistance, don’t hesitate to reach out. Here’s to many more perfectly matched projects! 💙 🚗✨

Posted 7 months ago

“Colour was perfect. I bought the pen. The nib is a bit large for neat, very small chips. A fine nib or brush would be better.”

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Posted 8 months ago

Hello Karen! thank you for sharing your experience with Touch Up Paint Factory. We shall forward your concern with the nib to our team for consideration with future product development. If you have any other questions or need further assistance, please let us know. We're here to help ensure your touch-up experience is as smooth and precise as possible!💗

Posted 7 months ago

“Prompt delivery. The touch up paint appears to be quite thick but does a good job of covering. A fine soft brushallows good application and a smotth finish.”

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Posted 8 months ago

Thank you for your great feedback, Charles. While you may have had challenges in using the paint, we're glad to know it’s working well for you. If you have any tips or need further assistance, feel free to get in touch. We’re here to ensure you get the best results possible!

Posted 7 months ago

“Bought a pen. Prompt delivery and good colour match but instructions say fill scratch with paint avoiding putting paint on existing paint. With narrow scratches I find this impossible.”

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Posted 8 months ago

Hello Robin! Thank you for sharing your experience. We understand that applying paint to narrow scratches can be tricky, especially when trying to avoid existing paint. We appreciate your feedback and if you have questions or need assistance in paint application, you can certainly reach out to our paint experts at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495.

Posted 7 months ago

“Very poor instructions.”

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Posted 8 months ago

Thank you for your feedback. We’re sorry to hear that the instructions provided were not as clear or helpful as you needed. We understand that clear guidance is essential for a smooth experience, and it’s disappointing when it falls short. If you require any further assistance or clarification, please don’t hesitate to contact us at info@touchuppaintfactory.co.uk or call us on +44 (0) 1295 380 495. We’re here to support you and ensure you receive the help you need.

Posted 8 months ago

“Good product, very fast delivery”

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Posted 8 months ago

Hi there, Bogdan! Thank you so much for sharing your Touch Up Paint Factory experience. 💙

Posted 7 months ago

“My first touch up pen was perfectly matched and a synch to use. My second was a little mischevious and despite my best efforts I couldn't get the paint to flow. I ended up pulling the nib out and using it the other way round. A little cumbersome but the technique worked and again the paint match was spot on.”

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Posted 8 months ago

Hello Philip, thank you for sharing your experience with Touch Up Paint Factory. We are sorry for the issue you experienced with your second paint. Please know that you have our customer service team who can assist you should you encounter issues with the paint and they can be reached out at info@touchuppaintfactory.co.uk or at +44 (0) 1295 380 495. 💗

Posted 7 months ago

“Fantastic paint did an exact match. Would not see where it was applied. Would definitely recommend the products and the seller 5 Stars all round.”

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Posted 8 months ago

Hello Mr. Pancott! Thank you for sharing your feedback with Touch Up Paint Factory. We’re thrilled to know that our products and service have earned your recommendation. If there’s ever anything more needed, we’re just a call away. And remember, if you ever need to touch up any other areas, we promise our paint won’t let you down – it’s practically magic in a tin!

Posted 7 months ago

“Product and delivery service amazing. Just no same colour”

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Posted 8 months ago

Thank you for the positive feedback on our product and delivery service, Sebastian! We're delighted to hear that the service met your expectations. However, we're sorry to learn that the colour wasn’t a perfect match. We understand how important this is and would be keen to resolve the issue for you. Please reach out to us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can make sure you get exactly what you need.

Posted 7 months ago

“The tip fell out and spread paint all over my bonnet I’m going to have to get a respray now”

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Posted 8 months ago

Hey there, Liam! We’re really sorry to hear that the tip fell out and caused such a mess. That’s certainly not the experience we want for our customers. We understand how frustrating this must be, especially when it leads to needing a respray. Please contact us directly at info@touchuppaintfactory.co.uk or call us on +44 (0) 1295 380 495 so we can discuss how to make this right and assist with any further support you might need.

Posted 8 months ago

“Over the moon with my paint pen 🖊️ Service was first class and the Race Red colour match is perfect Can’t thank you enough 🚗👌👍”

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Posted 8 months ago

Thank you so much for your fantastic feedback, Adrian! 🌟🚗 Your satisfaction with our service truly makes our day. If you ever need another touch of brilliance, just let us know—we’ll be ready to add a bit more sparkle to your ride! 🖊️👌👍

Posted 7 months ago

“Fantastic company, quick efficient posting and the product itself is indeed very good. Recommend to everyonei know and to all my customers.”

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Posted 8 months ago

Thank you for the glowing review, John! It’s wonderful to know that you’re recommending us to everyone you know and to your customers—that’s the highest compliment we could receive. If there’s ever anything more we can do for you, just give us a shout. We’ll keep aiming for fantastic, one recommendation at a time! 💗

Posted 7 months ago

“Fast delivery. Absolute 100% match touch up pen. Easy to apply even on small chips using point on nib. Ford Mustang Datter Matter Grey.”

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Posted 8 months ago

Thank you for your great review, Martin! We're glad that we have met your expectations with the paint. If your Ford Mustang ever needs another touch-up or if there’s anything else we can assist with, don’t hesitate to get in touch. Here’s to keeping your Mustang looking its absolute best—one chip at a time! 🚗🎨

Posted 7 months ago

“非常不满意的外观已经知道是两种颜色，而且非常粘稠。”

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Posted 8 months ago

Hi there, Fox! We’re sorry to hear that the product didn’t meet your expectations and that you encountered issues with the appearance and consistency. It’s disappointing when things don’t turn out as expected. We take your concerns seriously and would like to resolve this for you. Please contact us at info@touchuppaintfactory.co.uk or call us on +44 (0) 1295 380 495. We’re here to help and ensure you get a product that works as it should. Thank you again for bringing this to our attention. We hope to make things right and improve your experience with us.

Posted 8 months ago

“Brilliant”

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Posted 8 months ago

Wonderful, John! 🚗✨

Posted 7 months ago

“Great product perfect by match”

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Posted 8 months ago

Hello Derek! Thank you for your feedback! 🚗✨

Posted 7 months ago

“Would highly recommend as I managed to get the exact colour for my Mercedes and it works amazingly”

Touch Up Paint Factory 5 star review on 30th August 2024

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Posted 8 months ago

That’s fantastic to hear, Charlie! Your Mercedes must be looking absolutely top-notch! 💗

Posted 7 months ago

“A pleasure to do business with.If in dought just ask a question.Their happy to help you. Kind regards Paul,another satisfied customer as always.”

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Posted 8 months ago

Thank you for the kind words, Paul! It’s always a pleasure to assist and ensure everything goes smoothly. If there’s ever any doubt or more questions arise, don’t hesitate to reach out—help is always at hand. Here’s to many more satisfied experiences! Sending love from all of us here at TUPF! 💙

Posted 8 months ago

“Took a lot of shacking to get the pen to work”

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Posted 8 months ago

Hello John! Thank you for your feedback. We’re sorry to hear that you had trouble with the pen not working as expected; we understand how frustrating this can be. We’d like to assist you further and resolve this issue. Please reach out to us at info@touchuppaintfactory.co.uk or call us on +44 (0) 1295 380 495. We’re here to help and ensure you get the results you need. Thank you for bringing this to our attention. We hope your next experience with our products is much smoother and more satisfactory.

Posted 8 months ago

“Still to carry out repair but paint seems a reasonable match. The ordering was easy and the items arrived prompmtly.”

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Posted 8 months ago

Hello Ian! 👋 It’s great to know that the paint appears to be a reasonable match and that the ordering process was smooth with prompt delivery. Once the repair is underway, if any further assistance or support is needed, please don’t hesitate to get in touch. Thanks for the feedback!

Posted 8 months ago

Touch Up Paint Factory is rated 4.6 based on 4,363 reviews