Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,756 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th May 2026

161

Anonymous

Anonymous // 01/01/2019

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“I purchased this pen as I had a faint scratch along my rear bumper and thought that the fine chisel nip design would result in minimum paint overflow. I was wrong, after shaking the pen as per instructions, to prime the pen you have to push the nip hard down onto a hard object many times until the paint eventually starts to flow to the nip point, which effectively blunts the narrowness of the nip and results in a much larger surface area. When I applied the paint to the scratch I may as well applied it with a brush. It left a terrible result with an uneven surface, which will be expensive to now repair.”

Helpful Report

Posted 11 months ago

Hello Robert! We’re genuinely sorry to hear that the pen didn’t perform as expected. It sounds incredibly frustrating to end up with a result that made things worse rather than better — and we can absolutely understand your disappointment, particularly given your effort to follow the instructions carefully. In the meantime, we’d love to help make things right. If you’re open to it, please email us at info@touchuppaintfactory.co.uk with your order details and a photo of the result — we’ll do our best to offer a resolution or support for the next steps. Thanks again for your honest review — we truly value it.

Posted 10 months ago

“Colour match not good.”

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Posted 11 months ago

Apologies to hear about this, Richard. Please do contact us at info@touchuppaintfactory.co.uk so we can provide you a resolution. Please know that we always stand by our guarantee and we would like to make things right for you.

Posted 10 months ago

“Just bought my second pen because the colour was perfect on my other car , delivered in 2 days perfect”

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Posted 11 months ago

We’re incredibly thankful for your feedback, Jez!

Posted 10 months ago

“Brilliant service and the paints match really well. I love the little touch up sticks.”

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Posted 11 months ago

Brilliant to know that you are happy with the pens, Ian! Thanks for choosing Touch Up Paint Factory.

Posted 10 months ago

“Great Service / excellent colour match”

Touch Up Paint Factory 5 star review on 20th June 2025

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Posted 11 months ago

Thank you so much for choosing us with your paint repair needs, Phillip. Appreciate you attaching a photo as well.

Posted 10 months ago

“It was easy to order the correct touch-up items for my particular car and it arrived very quickly and was very reasonbly priced. Have not given 5* only because I won't get around to using it for a couple of weeks.”

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Posted 11 months ago

Thanks so much for your kind words, Lindon — we’re thrilled to hear ordering was easy and that your kit arrived quickly and at a fair price! Whenever you’re ready to give it a go, we’re confident you’ll be pleased with the results. And if you need any tips or support, we’re just a message away. Cheers!

Posted 10 months ago

“Selected this touch up on Amazon and was a bit hesitant about selecting it because it was not the cheapest. Pleased I did and proves that often you DO get what you pay for. The colour match to my car is perfect. It was delivered on time too. Fully recommend”

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Posted 11 months ago

Thank you for choosing us and trusting us, Keith. 🥂

Posted 10 months ago

“Great colour match and communication.”

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Posted 11 months ago

Thank you so much for taking the team to share your experience. 💙 If there's anything that we can do to help improve your experience, do let us know.

Posted 10 months ago

“Excellent service, the touch up match was very good and the brushes just the job”

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Posted 11 months ago

Thank you for taking the time to leave such a positive review, Alec.

Posted 10 months ago

“Good enough but no different than any other touch up paint nothing makes it stand out”

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Posted 11 months ago

Thanks for your honest feedback, William — we appreciate you giving Touch Up Paint Factory a try! While we aim to offer a precise 100% colour match and an all-in-one paint, we understand that for some, it might feel similar to other touch-up paints. If you ever want to explore tips or tricks to get the best out of the product or see how others have achieved great results, we’re always here to help. Your satisfaction really matters to us!

Posted 10 months ago

“I was talking to Daniel who was very helpful and is sending me a new pen. I should have it this week. All my questions were answered the same day”

Helpful Report

Posted 11 months ago

Thanks for sharing your experience, James — we’re sorry to hear the colour came out too dark. That’s definitely not the result we aim for, especially on small touch-ups where a close match makes all the difference. Our team has reached out to you to address this issue and hopefully at this time the issue has already been resolved. If not, you can contact us at info@touchuppaintfactory.co.uk, our team would be more than happy to help find a solution. Appreciate you giving us a go, and we’re here to help make it right.

Posted 10 months ago

“Product was exactly as described with a great colour match to my vehicle. Well packaged and delivered quickly.”

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Posted 11 months ago

Thanks a million for the top-notch rating!

Posted 10 months ago

“Excellent company. Easy to get hold of a real person to discuss cour matching etc. Paint delivered quickly with full instructions and accessories.”

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Posted 11 months ago

We truly value your feedback—thank you kindly, Steven.

Posted 10 months ago

“Very happy with the product, perfect match, however my neighbour delivered it to me this morning as he found the parcel in his hedge, so you might want to have a word with your carriers”

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Posted 11 months ago

Thanks so much for your feedback, Keith — we’re really pleased to hear you’re happy with the product and that the colour match was spot on! We’re very sorry about the delivery issue— and we’ll definitely be raising this to our team for investigation. Thanks again for letting us know — and we're glad your you have received your order.

Posted 10 months ago

“Perfect match”

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Posted 11 months ago

We truly value your feedback—thank you kindly, Marion.

Posted 10 months ago

“After being disappointed by another touch up paint supplier who sent the wrong colour match with the wrong colour code hand-written on the pen, I was delighted with the Touch Up Factory - Prompt service - well packed parcel - correct colour code - perfect march - clear instruction sheet enclosed. THgankyou.”

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Posted 11 months ago

We’re thrilled you’re happy with our service, David.

Posted 10 months ago

“Just purchased your colour touch up pen and have to say the colour match and the finish is absolutely spot on, the touch ups just blend in. Amazing Thank you. Highly recommend to anyone thinking of this product. Stuart.”

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Posted 11 months ago

Thanks ever so much for your kind remarks, Stuart! Your recommendation means a lot to us!

Posted 10 months ago

“An easy to navigate website with a foolproof method of identifying the correct paint code/colour. We have used a TUP pen before on a green Fiesta and we were amazed at the accuracy of the colour match! Other small brush pots failed markedly in that test. So we confidently ordered another new pen which made a couple of stone chips on a grey Nissan bonnet disappear completely!”

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Posted 11 months ago

It’s customers like you who keep us going—thank you, Derek! Thank you for choosing us!

Posted 10 months ago

“Easy to use website, great product and quick efficient delivery. Thanks you”

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Posted 11 months ago

Cheers for the lovely comments and rating.

Posted 10 months ago

“Never used this company before or the pen style of touch up stick. Ordering was easy and got a new customer discount, which paid for delivery. Have used the pen once so far which worked well and will follow this up to finish off. Satisfied customer.”

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Posted 11 months ago

Thank you for being a valued customer and we're happy to know that you are satisfied!

Posted 10 months ago

Touch Up Paint Factory is rated 4.5 based on 5,756 reviews