Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,333 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,333 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product”

Helpful Report

Posted 10 months ago

Thank you, Gary! 🤩

Posted 8 months ago

“Does what it says. Reasonable price. Reasonable delivery times.”

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Posted 10 months ago

Awesome! Thank you so much for choosing us, Hugh! ⭐⭐⭐⭐⭐

Posted 8 months ago

“Purchased a touch up pen for my transit custom. The colour match was perfect .great service. Excellent all round .”

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Posted 10 months ago

Thanks a ton for the great review, Sean — glad we could help with your project! 🚗✨

Posted 8 months ago

“Very quick response from company with all you need in package to undertake a home scratch repair.”

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Posted 10 months ago

Thank you so much for the positive feedback with the team, David! And if there's anything else that we can do to improve your experience do let us know.

Posted 9 months ago

“There was a glitch and the wrong colour arrived. t was iImmediately sorted without a quibble, very nice peiole to deal with.”

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Posted 10 months ago

Wow! Thank you for the opportunity to make things right, Peter! 🔥

Posted 8 months ago

“Excellent service. The quality and and accuracy of the manufacturer touch up paint is the best. Customer help is excellent.”

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Posted 10 months ago

Thanks for the perfect rating, David! We're glad our paint matched your expectations. 🤩

Posted 8 months ago

“Perfect colour match, decent finish”

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Posted 10 months ago

Hello Peter! Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐

Posted 8 months ago

“Good service. Wonderful match of paint to my 1981 Vespa restoration project.”

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Posted 10 months ago

We appreciate the glowing review, Raymond! Thanks for trusting Touch Up Paint Factory. 🚙✨

Posted 8 months ago

“Excellent product well worth the money colour match was spot on thanks👍👍👍”

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Posted 10 months ago

Your 5-star feedback made our day—thank you! 💙

Posted 8 months ago

“All ok but should have gone for Spray”

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Posted 10 months ago

We appreciate your feedback and sharing your thoughts with the product options, Emmet!

Posted 9 months ago

“Trying to find correct colour for my Juke , found this page in the internet, filled in details make and colour , with in 5 to 7 days in was back , colour matches perfectly . 5 star item , thank you for your quick service, Happy customer , Alan .”

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Posted 10 months ago

Thank you, Alan! It means a lot that you took the time to leave such a great review. 🚗✨

Posted 9 months ago

“Fantastic product,colour match good and fast delivery”

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Posted 10 months ago

Thank you for sharing your experience, Ian! 🚚⚡💙

Posted 9 months ago

“paint match was good, quality was good, but very quickly the nib fell out meaning the paint just kept gushing out”

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Posted 10 months ago

Thank you for sharing your experience with us, and we sincerely apologise for the issue you encountered.

Posted 9 months ago

“Great product”

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Posted 10 months ago

Lovely! 🚗✨

Posted 9 months ago

“Good delivery & price but colour is at least 50% too dark”

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Posted 10 months ago

We apologise if you received an incorrect shade, John! Kindly contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so our team can investigate on this and offer you a resolution. We'd love to make things right for you.

Posted 9 months ago

“quick delivery once initial issues resolved”

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Posted 10 months ago

Glad to hear that your initial issues were resolved, Wayne. And we appreciate the opprtunity to make things right for you.

Posted 9 months ago

“Easy to use website, perfect colour match, spray paint packed well for delivery. Quick despatch. Would recommend!”

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Posted 10 months ago

We're grateful for your kind words and the 5 stars—thank you, Jamie! 🚗✨

Posted 9 months ago

“Very dissapointed with the results of my touch up pen...nothing like a colour match!”

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Posted 10 months ago

Hello Lawson! We’re truly sorry to hear that the touch-up pen didn’t provide the colour match you were expecting — that’s certainly disappointing. We understand how important it is to get the right shade, and we want to make this right for you. Could you please reach out to us at info@touchuppaintfactory.co.uk or give us a call on +44 (0) 1295 380 495? Our team will be happy to look into this and assist you further. Thanks for bringing this to our attention — we’re here to help!

Posted 9 months ago

“Spot on colour and easy to use would use again”

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Posted 10 months ago

Thank you so much for your 5-star review! We're thrilled you had a great experience, Andy.

Posted 9 months ago

“Prompt service and good colour match”

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Posted 10 months ago

We're grateful for your kind words and the 5 stars—thank you!🚗✨

Posted 9 months ago

Touch Up Paint Factory is rated 4.6 based on 5,333 reviews