Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,723 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,723 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 13th May 2026

161

Anonymous

Anonymous // 01/01/2019

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“Very happy with the product, perfect match, however my neighbour delivered it to me this morning as he found the parcel in his hedge, so you might want to have a word with your carriers”

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Posted 10 months ago

Thanks so much for your feedback, Keith — we’re really pleased to hear you’re happy with the product and that the colour match was spot on! We’re very sorry about the delivery issue— and we’ll definitely be raising this to our team for investigation. Thanks again for letting us know — and we're glad your you have received your order.

Posted 10 months ago

“Perfect match”

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Posted 10 months ago

We truly value your feedback—thank you kindly, Marion.

Posted 10 months ago

“After being disappointed by another touch up paint supplier who sent the wrong colour match with the wrong colour code hand-written on the pen, I was delighted with the Touch Up Factory - Prompt service - well packed parcel - correct colour code - perfect march - clear instruction sheet enclosed. THgankyou.”

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Posted 10 months ago

We’re thrilled you’re happy with our service, David.

Posted 10 months ago

“Just purchased your colour touch up pen and have to say the colour match and the finish is absolutely spot on, the touch ups just blend in. Amazing Thank you. Highly recommend to anyone thinking of this product. Stuart.”

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Posted 10 months ago

Thanks ever so much for your kind remarks, Stuart! Your recommendation means a lot to us!

Posted 10 months ago

“An easy to navigate website with a foolproof method of identifying the correct paint code/colour. We have used a TUP pen before on a green Fiesta and we were amazed at the accuracy of the colour match! Other small brush pots failed markedly in that test. So we confidently ordered another new pen which made a couple of stone chips on a grey Nissan bonnet disappear completely!”

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Posted 10 months ago

It’s customers like you who keep us going—thank you, Derek! Thank you for choosing us!

Posted 10 months ago

“Easy to use website, great product and quick efficient delivery. Thanks you”

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Posted 10 months ago

Cheers for the lovely comments and rating.

Posted 10 months ago

“Never used this company before or the pen style of touch up stick. Ordering was easy and got a new customer discount, which paid for delivery. Have used the pen once so far which worked well and will follow this up to finish off. Satisfied customer.”

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Posted 10 months ago

Thank you for being a valued customer and we're happy to know that you are satisfied!

Posted 10 months ago

“The shipping was quick and my questions were answered timely. I think the color in my case didn’t match. If you’re touching up a small chip is might be just okay.”

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Posted 10 months ago

Hello Stan, appreciate you sharing your experience using Touch Up Paint Factory. We are glad to hear you had a positive experience with the team. e're sorry to hear the colour wasn’t quite the match you were expecting. While the kit can be handy for small chips, we understand how important an accurate colour match is — and we’d be happy to look into this further for you if you'd like. Feel free to reach out to us at info@touchuppaintfactory.co.uk — we’re always here to help!

Posted 10 months ago

“Did exactly what it said on the tin! Matched the colour really well through the registration record.”

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Posted 11 months ago

Thank you for the brilliant feedback, Jim!

Posted 10 months ago

“Delivery was exceptionally speedy and the touch up applicators and paint quality were excellent - could not have asked for more.”

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Posted 11 months ago

Thank you kindly for your glowing review, Glenn.

Posted 10 months ago

“Paint didn’t match despite having matching colour codes (650) with my Mercedes a180. I would avoid as the colour match wasn’t even close”

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Posted 11 months ago

We’re really sorry to hear about the poor colour match, Finn— especially when you went to the effort of providing the correct code. That’s understandably disappointing, and it’s certainly not the standard we aim for. Our team has already reached out to you about this issue. We hope this has already been addressed. If not, please know that we do stand by our colour match guarantee, and we’d really appreciate the chance to put this right. If you haven’t already, please email us at info@touchuppaintfactory.co.uk with your order details and a photo of the result — we’ll look into it straight away and work on a resolution.

Posted 10 months ago

“Absolutely Brilliant item! Colour match was spot on! And makes stone chips repairs so much easier and precise!”

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Posted 11 months ago

We truly appreciate your kind words and support.

Posted 10 months ago

“ordered direct - it was simple and easy. its great you can just use your reg number to decide on paint colour/shade. It arrived in a few days. I've already used it and i now have trouble finding where i touched up the stone chips. great match”

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Posted 11 months ago

Thanks for believing in what our product can do. Thank you for choosing us, Terry!

Posted 10 months ago

“Very easy to deal with. Efficient service.”

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Posted 11 months ago

Hi Philip! We appreciate your positive feedback so much!

Posted 10 months ago

“4th time purchaser great col match easy to match so far on all my vehicles......looks good ...many thanks RP54”

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Posted 11 months ago

Fourth time’s the charm—and it sounds like every time’s been spot-on! Thank you ever so much for sticking with us, Ray. There’s no better compliment than a returning customer. We’ll be ready and waiting for round five whenever the need arises. Many thanks once again – happy driving! 🚗🎨⭐

Posted 10 months ago

“Ordered posted quickly arrived and kit as described”

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Posted 11 months ago

Awesome, Michael. Thank you so much for for you review. If there's anything that we can do to help improve your experience, do let us know.

Posted 10 months ago

“A great product, plenty of clear easy to understand instructions to read before you use the product. I purchased a paint pen, which is simple to use and very accurate in it's dispense of the paint. Was a good colour match. Will be buying a aerosol for my other vehicle soon .”

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Posted 11 months ago

Your trust and support mean everything to us, Derek. We look forward to help your other vehicle soon. 🚙✨

Posted 10 months ago

“Had previously ordered a touch up pen.was delighted with the match..recently, I ordered an aerosol for another car..difficult to match..but, bang on. Very pleased thanks again.”

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Posted 11 months ago

Helo Bill! Thank you for showing us love with your review!

Posted 10 months ago

“Package was delivered via amazon, the package was ripped and nothing was inside. I've emailed touch up paint factory but not had a response”

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Posted 11 months ago

Oh no — that’s definitely not the experience you should have had, and we're really sorry to hear your package arrived damaged and empty, Phil! If you’ve already emailed us and haven’t had a response, feel free to message again to our social media platform and provide us your details so they can assist you or send us an email again at info@touchuppaintfactory.co.uk — we’ll do our best to assist however we can. Thanks for your patience — and again, our sincerest apologies for the inconvenience.

Posted 10 months ago

“I was sceptical. This however was a revelation. All the little nicks and chips on the paintwork are covered . My Jaguar looks like almost new again.”

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Posted 11 months ago

Thanks for making our day with your great feedback, Andrew.

Posted 10 months ago

Touch Up Paint Factory is rated 4.5 based on 5,723 reviews