Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,031 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,031 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 24th June 2026

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paint arrived promptly within specified time and price was better than some.”

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Posted 11 months ago

Hi Darren! Your satisfaction means everything – cheers for the 5 stars! 🥂

Posted 9 months ago

“Very good match”

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Posted 11 months ago

Thanks for taking the time to rate us, Neil.

Posted 9 months ago

“Great company and paints I've used this company a few times and highly recommend the products highly ...fast delivery fair pricing”

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Posted 11 months ago

Thanks for letting us be part of your DIY repair, George – your review is much appreciated! 🚙✨

Posted 9 months ago

“Great customer service and product.”

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Posted 11 months ago

Thanks a lot for the kind words – always happy to help get your car back in top shape, Andrew.

Posted 9 months ago

“Awesome match, a great price for a quality product. Quick delivery, all 👍 good.”

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Posted 11 months ago

Thanks for the awesome feedback, Sean! We’re happy to hear you’re pleased with the colour match, quality, and speedy delivery. Really appreciate your support—hope to assist you again soon! 👍

Posted 9 months ago

“Always turns up quickly. Perfect colour match and aerosol very easy to use. Plus leaflets with advice and wipes sent with paint.”

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Posted 11 months ago

Hello David! We value your feedback greatly – thanks for taking the time to rate us.

Posted 9 months ago

“Colour of paint is correct and really good quality.”

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Posted 11 months ago

So grateful for your support – we’re pleased our colour match was spot on.

Posted 9 months ago

“This is the second time I have used Touch Up Paint Factory and found them a pleasure to deal with and their products second to none I will use them again if required and strongly recommend them to any one with car paint problems Edward”

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Posted 11 months ago

Thank you so much for your continued support and kind words, Edward! We're thrilled to hear you’ve had a great experience with us and that our products have met your expectations. We truly appreciate your recommendation and look forward to helping you again whenever you need.

Posted 9 months ago

“Service good but product not”

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Posted 11 months ago

Thank you for your honest feedback, Antony. We're glad to hear you were happy with the service, but we're sorry the product didn’t meet your expectations. We understand how frustrating it is when the colour match isn’t quite right.Please email us at info@touchuppaintfactory.co.uk with your order details and, if possible, a photo of the pen and the test card next to your vehicle. We’d be happy to investigate further and provide you a resolution.

Posted 10 months ago

“Excellent service, excellent product”

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Posted 11 months ago

We’re thrilled with your feedback, Brian – thank you for trusting our product.

Posted 9 months ago

“Paint is darker than the paint of the car”

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Posted 11 months ago

HI there, William! We're sorry to hear that the paint appears darker than your car’s colour. We’d like to help resolve this under our 100% colour match guarantee. Please email us at info@touchuppaintfactory.co.uk with your order details and a photo of the test card next to your vehicle. Our team will review it and assist you with the next steps. We appreciate you bringing this to our attention.

Posted 10 months ago

“Excellent service, delivered quickly. Haven't used the paint yet but looks a very good match.👍”

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Posted 11 months ago

Thanks for your feedback, Michael! We’re glad to hear the service was quick and that the paint looks like a great match. Whenever you’re ready to use it, we’re here if you need any help!

Posted 9 months ago

“Will only use paint factory has allway the colour is spot on .”

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Posted 11 months ago

Many thanks for your lovely review, Christopher – your car is in good hands with our paint!

Posted 9 months ago

“First time using aerosol paint on a car. The products and instructions were excellent. Preparation is the key and I was really pleased to address some corrosion issues using the 3 tin kit (primer, colour bases coat and lacquer). Not a show room finish but really pleased with the results and the 12 year old Peugeot lives to fight another day”

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Posted 11 months ago

Thanks for sharing your experience, Bill! We’re glad the kit and instructions helped you tackle those issues you are having. Not every finish needs to be showroom perfect—what matters most is that it works, and you’re happy with the results. If you ever need anything else, we’re here to help!

Posted 9 months ago

“The product is nothing like the description on the website and the colour match was very bad. Very difficult to apply the paint smoothly with the applicator pen provided. Sadly a waste of money.”

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Posted 11 months ago

Hello Aron! We’re really sorry to hear that the product didn’t meet your expectations and that the colour match and application process were disappointing. This isn’t the experience we want our customers to have. We’d like the opportunity to put things right. Please email us at info@touchuppaintfactory.co.uk with your order details and a photo of the test card next to your vehicle. Our team will look into the issue and work with you on a resolution.

Posted 10 months ago

“Paint pens are fantastic, giving a great finish, hardly there was any missing paint.”

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Posted 11 months ago

Thank you for the fantastic feedback – it’s wonderful to know we delivered.

Posted 9 months ago

“A very fast delivery, espcially after I paid the extra money for quicker delivery”

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Posted 11 months ago

Hi there, Laurie! Thank you for your feedback! We're glad to hear your delivery was very fast, especially after opting for the quicker shipping option. We appreciate you choosing our service and hope you’re happy with your paint.

Posted 10 months ago

“Excellent product. Unable to see repair.”

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Posted 11 months ago

Appreciate the glowing review – always here if you need more help in future.

Posted 9 months ago

“Excellent ordering system, easy to use and paint was delivered really swiftly. Communication was good, an all around A1 experience.”

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Posted 11 months ago

Thank you for the fantastic feedback, Angela! We're delighted to hear you found our ordering system easy to use, enjoyed swift delivery, and appreciated our communication. Your kind words mean a lot!

Posted 9 months ago

“Prompt delivery and easy to use.”

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Posted 11 months ago

Thanks for your feedback, Peter! We’re glad to hear you found the delivery prompt and the product easy to use. We appreciate your support!

Posted 9 months ago

Touch Up Paint Factory is rated 4.5 based on 6,031 reviews