Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 4,362 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 4,362 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 10th May 2025

131

Anonymous

Anonymous // 01/01/2019

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“Quick service, on time paint match was on the money very pleased.”

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Posted 8 months ago

Thank you for the positive feedback, Daniel! We are glad that you are satisfied with the paint, and the service that you received. Happy driving! 💙

Posted 7 months ago

“Paid £35.94 for a touch up kit by mistake as I wanted an aerosol kit for a bigger patch repair. What arrived was two bottles as big as nail varnish kit.... so I contaced the number with a view to changing for the correct kit. I was polite but was refused even though online purchases are covered by law under consumer regulations, I was past from pillar to post and lots of what sounded like Polish in the background, the woman on the phone fobbed me off with "we will send a returns label" which I already knew was a load of baloney. So no......I will not be recommending them or will I use them again. Make sure you check the address as they have a number of companies all operating from the same premises!”

Helpful Report

Posted 8 months ago

Hello Anthony! Thank you for sharing your experience, and we’re very sorry to hear about the mix-up with your order and the difficulties you encountered. We understand how important it is to get the right product for your repair needs. We’ve reviewed your case and will be shipping the correct aerosol kit to you today. You should receive a confirmation email with tracking details shortly. We hope this will resolve the issue and restore your confidence in our service. If you have any further questions or need assistance, please don’t hesitate to contact us at info@touchuppaintfactory.co.uk or call us on +44 (0) 1295 380 495. We appreciate your patience and hope this experience will be a much smoother one. Thank you for bringing this to our attention. 💙

Posted 8 months ago

“My parcel was never delivered. Feel ripped off!”

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Posted 8 months ago

We’re really sorry to hear that your order never arrived, Adrian. We understand how frustrating and disappointing this must be, and we sincerely apologise for the inconvenience caused. Please contact us directly at info@touchuppaintfactory.co.uk or call us on +44 (0) 1295 380 495 so we can investigate this issue and find a resolution for you. We want to make sure you receive the product you ordered and address any concerns you have. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter.

Posted 8 months ago

“I'm disappointed to say I didn't find this product great, despite it being recommend to me. It was very difficult to get the paint out (even though I followed all the instructions) and then it wasn't smooth to apply. So I've had to buy another pen elsewhere to fix it now.”

Helpful Report

Posted 8 months ago

Hello there, U Morris! We’re genuinely sorry to hear that the product didn’t meet your expectations and that you’re having issues with the paint application. Please reach out to us at info@touchuppaintfactory.co.uk or call us on +44 (0) 1295 380 495. We’d like to make things right and provide the assistance you need to improve your experience with us.

Posted 8 months ago

“Got this delivered now filling in a scratch then sanding and buffing amazing colour match and brilliant customer service 100% use again”

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Posted 8 months ago

Thank you for your glowing 🌟🌟🌟🌟🌟 review, Neil! It’s fantastic to hear that the colour match was spot on and that you’ve had a great experience with our customer service. We look forward to serving you again—here’s to a brilliantly maintained vehicle! 🚗✨ 💙

Posted 7 months ago

“Great colour match for an old car”

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Posted 8 months ago

We're glad that we were able to provide a match your your paint even if it is an old car, Darren. Thank you so much for sharing your experience with us! Happy driving! 🚗✨

Posted 7 months ago

“The paint pen was sent promptly - unfortunately I haven't been able to get to try it because of the rain.”

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Posted 8 months ago

Thank you for the update, Richard! We're glad to hear that the paint pen arrived promptly. It's a bit of a letdown when the weather doesn’t cooperate, but hopefully, the rain will clear soon so you can give it a go. If you have any questions or need tips once you’re ready to apply the paint, just let us know. We’re here to help make sure everything turns out perfectly!☀️ 🚗✨

Posted 7 months ago

“I did expect the actual colour paint aerosol can would have an adjustable nozzle spray, rather than just the clear coat aerosol can. Quite surprised about that.”

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Posted 8 months ago

Hello Scott! Thank you for sharing your feedback. If there's anything we can do to enhance your experience, please let us know. 💙

Posted 7 months ago

“Excellent with clear instructions, wee wipes and rest patch, bought primer pen too, only needed that for a tiny spot, but defo helped. Pen worked great for the tiniest of scratches on its own (no primer). Colour matching was perfect too.”

Helpful Report

Posted 8 months ago

Hello Laura, thank you for your fantastic review! We are glad that we have hit the mark for you with the paint match, and the inclusions of the kit helped you with the repair. Thanks for choosing Touch Up Paint Factory. 💙

Posted 7 months ago

“Excellent Colour Match and Very Easy To Apply”

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Posted 8 months ago

Thank you for sharing your experience with TUPF! 🚗✨

Posted 7 months ago

“Paint match was fine but I ordered the pen so that the touch in would be more detailed. When it arrived I used it and straight away the nib lost shape that badly that I would of been better with a brush. I was told I could not have a refund because the colour matched but I would be sent some new nibs which I was ok with. In changing the nib of course you then loose paint and makes a mess. The same issue has happened with the new nib which are obviously not fit for purpose. I was only sent 2 replacement nibs also. Very poor but also my fault for not going to BMW as there is very little price difference”

Helpful Report

Posted 8 months ago

We’re sorry to hear about the issues you’ve faced with the pen and nibs, Richard. It’s disappointing when a product doesn’t live up to expectations, especially when it compromises the quality of your work. We understand your frustration with the nibs losing shape and the mess caused during replacement. The fact that the replacements didn’t resolve the problem is certainly not acceptable. Please reach out to us at info@touchuppaintfactory.co.uk or call us on +44 (0) 1295 380 495 so we can discuss how to make things right and ensure you have a better experience in the future.

Posted 8 months ago

“Excellent quality paint and match negated by the fact that of my three orders, two have been delivered missing items. Customer service has been very good, but there isn’t a good excuse for getting an order wrong with resulting delays in delivery.”

Helpful Report

Posted 8 months ago

Hi there, Chic! 👋 We're sorry to learn the experience that you had, we understand how frustrating it is to face delays due to incomplete deliveries. We appreciate your patience and kind words about our customer service. Thank you for bringing this to our attention, and we’re committed to improving our processes to prevent similar issues in the future. 😊💙

Posted 8 months ago

“Paint match is perfect”

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Posted 8 months ago

Hello Julian! Thank you for sharing your paint match experience with Touch Up Paint Factory. We are glad that you have chosen our product to aid you in repairing your vehicle. 🚗✨

Posted 7 months ago

“The colour match was perfect and the service was top notch”

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Posted 8 months ago

Awesome, Andrew! We're thrilled to hear that the paint match met your expectations and that you found our service excellent. Looking forward to serving you again in the future! 💙

Posted 7 months ago

“Fast del. Very good to deal with”

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Posted 8 months ago

Thank you for sharing your experience with TUPF and for giving us a perfect ⭐⭐⭐⭐⭐ rating, Paul! 💙

Posted 7 months ago

“Hi Thanks for a great product. It was used to tuch up a black mercedes vito and the colour is spot on.”

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Posted 8 months ago

Hello Tim, thank you for taking the time to share your Touch Up Paint Factory experience. It's always satisfying to know that our product has helped keep your vehicle look its best. 🚗✨

Posted 7 months ago

“Easy to order correct paint for car with prompt delivery”

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Posted 8 months ago

Thank you for taking the time to share your paint match and delivery experience with Touch Up Paint Factory, Rod! Glad that we were able to deliver it up to your standards. If you need anything else or have any more questions, feel free to get in touch. Looking forward to assisting you again in the future! 💙

Posted 7 months ago

“Touch up pen exactly what wasrequired for my particular job which also came with sound advice on how to apply the paint .Brilliant srvice. Brilliant Company.”

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Posted 8 months ago

Wow! Thank you for your great words, Graham! It’s wonderful to hear that we have met your standards. If you ever need more assistance or have any other questions, just let us know—brilliant service is always our goal, and we’re here to help with a smile! 🤩💖

Posted 7 months ago

“Extremely easy to use and get right colour match.”

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Posted 8 months ago

Hello Mr. Holliman! Thank you for your kind words. We're always delighted when our customers find the process straightforward and effective. If you need any more assistance or have further questions, just give us a shout—after all, we’re here to make sure everything’s a perfect match! 🎨🚗✨

Posted 7 months ago

“First rate product and service”

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Posted 8 months ago

Thank you for your succinct and glowing review! We are pleased to know that you considered our paint and service top notch. If there's ever anything more needed or if you have any questions, feel free to get in touch. Here’s to keeping things first-rate all the way! 🥇🤩

Posted 7 months ago

Touch Up Paint Factory is rated 4.6 based on 4,362 reviews