Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,031 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,031 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 24th June 2026

163

Anonymous

Anonymous // 01/01/2019

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“Item arrived in super fast time, and matched perfectly.”

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Posted 10 months ago

We’re so grateful for your glowing review – thanks for trusting us with your vehicle’s paint!

Posted 9 months ago

“PAint for two cars arrived quickly. Follow the instructions and the paint flows easily. There is a replacement nib if you press too hard. Allows multiple thin coats. Very good”

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Posted 10 months ago

Thanks for the great feedback, Peter! We're glad the paint arrived quickly and that you found the application easy to manage. We appreciate your support!

Posted 9 months ago

“I had previously given a poor review as the match was nothing like the vauxhall paint colour. However the Touch Up team contacted me swiftly and provided me with a further paint product which was spot on. Great customer service and will definitely use again.”

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Posted 10 months ago

Hi Edward, we're sorry to hear that we missed the mark this time, and we truly appreciate your continued trust in our team. Please rest assured that TUPF stands by our 100% colour match guarantee. If you haven’t already, kindly send us an email with your order details, along with a photo of the test card next to your vehicle. Once we receive your email, our team will promptly follow up to resolve the issue.

Posted 10 months ago

“Good service prompt delivery”

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Posted 10 months ago

Thank you for rating a top mark for delivery, Edward!

Posted 9 months ago

“I ordered my item and 10 days later it still had not left the facility in the UK. Luckily, they were quick in their response and confirmed the order was lost in transit. They refunded me swiftly and their customer service was outstanding.”

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Posted 10 months ago

Hi there! We’re sorry if there’s been a delay with your order. Could you please send us an email at info@touchuppaintfactory.co.uk, with your order details? We’d be happy to look into this for you and provide an update as soon as possible. Thank you for bringing this to our attention — we appreciate it!

Posted 10 months ago

“Had the touch up pen , colour match was superb , when on seemed to disappear, would definitely buy again”

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Posted 10 months ago

We’re so pleased our touch-up paint worked wonders – thanks for the lovely review, Tony.

Posted 9 months ago

“The package arrived within the specified timeframe and was in good condition on arrival. That instructions for use were concise and after taking everything in, I proceeded with caution. The vehicle is twenty one years old therefore the paint match was not accurate but again, down to the age of the car. These were only stone chips and after polishing, they finish was acceptable.”

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Posted 10 months ago

Thank you for your detailed feedback, John! We're glad your order arrived on time and in good condition, and that the instructions were clear and helpful. Please know that we match paints based on original colour of the vehicle when it was new, however, we're pleased to hear the final result after polishing was acceptable for the stone chips. We appreciate your care and understanding, and we're here if you ever need us again!

Posted 9 months ago

“I recommend a good product”

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Posted 10 months ago

Thank you for your recommendation, Jarek!

Posted 9 months ago

“I followed the instructions, but the paint stick just produced a smear and made no impression. Completely woeful.”

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Posted 10 months ago

Hi Michael! We’re really sorry to hear that the paint pen didn’t perform as expected. We’d like to investigate this and make things right. Please email us at info@touchuppaintfactory.co.uk with your order details and, if possible, a photo of the area you were working on. Thank you for bringing this to our attention — we appreciate the opportunity to resolve it for you.

Posted 10 months ago

“Once the paint code had been identified for a 61 yr old car the whole process went very smoothly. Excellent colour match.”

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Posted 10 months ago

Thanks for the lovely review, Andrew!

Posted 9 months ago

“Paint was fine, slight problem with the 1k clear coat but this was very quickly rectified with excellent end result. Highly recommended for product and after sales service.”

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Posted 10 months ago

Thank you for your feedback, Derek. We're glad to hear the paint itself was fine, but we're sorry to learn that the 1K clear coat developed fine hairline cracks — that’s certainly not the result we aim for. It’s possible that environmental factors, application thickness, or curing conditions may have contributed, but we’d like to take a closer look. If you haven’t already, please email us at info@touchuppaintfactory.co.uk with your order details and the photos here. So our paint experts can take a closer look.

Posted 10 months ago

“Ordered online. Vehicle details including reg number. Full colour code was then provided with all options of paint qualities. Only the touch up pen required. Arrived in quick time. Followed the instructions and all went well. Very happy with the results and service.”

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Posted 10 months ago

Hello David! Thanks for the great feedback! We're glad to hear that you are satisfied with your overall experience with us. We appreciate your support and hope to help again in the future! Happy driving! 🚙✨

Posted 9 months ago

“Excellent service. They even rang me to double check my paint code. It arrived with touch up brushes and full instructions. Very pleased”

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Posted 10 months ago

Wonderful! Thank you so much for taking the time to share your experience with us, Graham!

Posted 9 months ago

“Website easy to use. Order processed quickly and arrived in good time.”

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Posted 10 months ago

Hello Tony! Thank you for being a brilliant customer to us!

Posted 9 months ago

“I would recommend this company for touch up paint as ling as you give the exact colour details taken from the vehicle. I tried several other paint suppliers which didn't achieve the good colour match. The paint supplied is as near as it can be. Very good match.”

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Posted 10 months ago

Thank you for your recommendation, John! We're glad to hear you had a great colour match with us, especially after trying others. We appreciate your trust and hope to assist you again in the future!

Posted 9 months ago

“These pens are worth every penny. I bought 2, one for my car and one for the wife's car. Paint matches perfectly despite my car being 13 years old and the wifes bring 4 years old (which Ford don't yet make a touch up paint stick for). Really easy to use and apply. Highly recommend this product.”

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Posted 10 months ago

Thank you for the fantastic review, Tim! We're so pleased to hear the pens worked perfectly for both cars. It’s great to know you found them easy to use and that you're happy with the results. We really appreciate your recommendation and support!

Posted 9 months ago

“Great paint match. Used touch up paint factory before. Prompt service. Easy to use one application pen. Highly recommend them”

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Posted 10 months ago

Thank you for your kind words and continued support, Watson! We're glad the paint matched well and that you found pen easy to use. We truly appreciate the recommendation and look forward to helping you again!

Posted 9 months ago

“Brilliant item and fair price”

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Posted 10 months ago

Thank you so much for your review, Gary!

Posted 9 months ago

“Service was quick and easy even when i had no code being an old car it was a very good match”

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Posted 10 months ago

Hello there, Savage! Thanks for the top marks!

Posted 9 months ago

“had before does what it says”

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Posted 10 months ago

Hello Trevor and Pauline! Thank you for your feedback!

Posted 9 months ago

Touch Up Paint Factory is rated 4.5 based on 6,031 reviews