Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,328 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,328 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

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“Price is very reasonable and the paint is a perfect match thankyou”

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Posted 10 months ago

Thank you for your lovely feedback, Michael! Your support is greatly appreciated – thank you again! 🚗✨

Posted 8 months ago

“Colour match is perfect and easy to apply, great product”

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Posted 10 months ago

Lovely to hear your positive experience, Ken!

Posted 8 months ago

“Sent two colour pens - one was a very good match, the other, although labelled as such, had very little paint in it. Not sure what happened there. Good pen was sufficient - works very well on tiny chips and improves surface of larger ones though not an invisible repair.”

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Posted 10 months ago

Hello Ian! Thanks so much for the honest feedback — we're glad to hear one of the pens was a great match and worked well on the chips! As for the second pen with very little paint, that certainly doesn’t sound right, and we’re really sorry about that. We’d love to look into this for you — if you’ve not already been in touch, feel free to drop us a line at info@touchuppaintfactory.co.uk. We’d be more than happy to make it right. Even if it’s not an invisible repair, we’re chuffed to hear it made a noticeable improvement. 🎨👌

Posted 9 months ago

“Great service arrived on time small issue with 1 piece missing. Rang up and they couldn’t be more apologetic. Said they would put in first class post right away. Arrived next day great customer service can’t fault them”

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Posted 10 months ago

Hello Stephen! Thank you so much for your kind words! We’re really pleased to hear your order arrived on time and that our team were able to quickly sort the issue. We always aim to provide the best possible service, so it’s lovely to know we met your expectations. Thanks again for your understanding and support! 💙

Posted 8 months ago

“I ordered touch up paint for two different cars and both colours were a perfect match Also the delivery time was very good and I would recommend the product”

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Posted 10 months ago

That's so great to hear, Alan! Thank you so much for trusting Touch Up Paint Factory.

Posted 8 months ago

“Good product and good price, I will buy again if I need to”

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Posted 10 months ago

Awesome! We appreciate the trust! ⭐⭐⭐⭐⭐

Posted 8 months ago

“Superb paint and the new spray nozzles make a great job,bought for my mt09 tracer wheels.”

Touch Up Paint Factory 5 star review on 13th April 2025

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Posted 10 months ago

Thanks for the great feedback, Steven! We're thrilled to hear the paint and new spray nozzles worked so well for your MT-09 Tracer wheels. Enjoy the fresh look and smooth finish—ride safe and in style! ⭐⭐⭐⭐⭐

Posted 8 months ago

“.Good service and match”

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Posted 10 months ago

Thank you so much for your review, Graham! 🔥

Posted 8 months ago

“Very pleased with this product”

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Posted 10 months ago

Thank you so much for your kind words, Tina!

Posted 8 months ago

“Excellent service. Perfect colour match”

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Posted 10 months ago

Glad to hear that we have met your expectations, Ian! Happy driving! 🚙✨

Posted 8 months ago

“I have had two pens now sent out and colour no where near . Customer service is good pitty thd paint match wasn't as good .”

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Posted 10 months ago

Hi Lee! We’re really sorry to hear the colour wasn’t what you needed — and it sounds like there may have been a mix-up if you received two. That’s definitely not the experience we want for you. Our team has gotten in touch with you and asks for photos. We would love to hear back from you to help you with this issue. We’re here to help and would appreciate the opportunity to make things right. 🎨✨

Posted 9 months ago

“The paint was exactly the correct colour and was easy to apply. The top spray gave an excellent finish.”

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Posted 10 months ago

Wonderful! 🥂

Posted 8 months ago

“You have pestered me for a review so here it is. Very poor colour match. Very hard to get any kind of decent finish. Made things worse.”

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Posted 10 months ago

Hello Robin! We’re really sorry to hear that you’ve had such a frustrating experience. This certainly isn’t the result we aim for, and we appreciate you taking the time to share your feedback. We’d love the chance to make things right for you. If you could please reach out to us at info@touchuppaintfactory.co.uk or give us a call on +44 (0) 1295 380 495, our team would be happy to assist and see how we can help resolve this issue. Your satisfaction is important to us, and we’re here to ensure we get this sorted.

Posted 9 months ago

“After buying a new car and having a stone chip appear on the front bumper, I decided to have a go myself, nothing to lose so I got the paint code from the car badge along with the registration number, the touch up pen came in just a few days, followed the directions and I’m pleased with the results, the paint colour is a extremely good match. I would recommend using this company to anyone. Thanks Dave”

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Posted 10 months ago

We’re incredibly grateful for your support and those 5 shining stars, Dave! 🤩🤩

Posted 8 months ago

“Had to buy another ‘Touch Up Pen’ because there was only a thimble full of paint in the first!! Which is appalling when the pen costs £20 …”

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Posted 10 months ago

We’re really sorry to hear about your experience, and we completely understand your frustration. It looks like our team has already reached out to you, and we hope that helped clarify any concerns you may have had. Thanks for bringing this to our attention — we really appreciate your feedback.

Posted 9 months ago

“Great product”

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Posted 10 months ago

Thank you, Gary! 🤩

Posted 8 months ago

“Does what it says. Reasonable price. Reasonable delivery times.”

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Posted 10 months ago

Awesome! Thank you so much for choosing us, Hugh! ⭐⭐⭐⭐⭐

Posted 8 months ago

“Purchased a touch up pen for my transit custom. The colour match was perfect .great service. Excellent all round .”

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Posted 10 months ago

Thanks a ton for the great review, Sean — glad we could help with your project! 🚗✨

Posted 8 months ago

“Very quick response from company with all you need in package to undertake a home scratch repair.”

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Posted 10 months ago

Thank you so much for the positive feedback with the team, David! And if there's anything else that we can do to improve your experience do let us know.

Posted 9 months ago

“There was a glitch and the wrong colour arrived. t was iImmediately sorted without a quibble, very nice peiole to deal with.”

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Posted 10 months ago

Wow! Thank you for the opportunity to make things right, Peter! 🔥

Posted 8 months ago

Touch Up Paint Factory is rated 4.6 based on 5,328 reviews