Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,724 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,724 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 13th May 2026

161

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow really impressed with this touch up pen colour was exactly to the car 👍”

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Posted 10 months ago

We appreciate your lovely review—cheers, Mark!❤️

Posted 10 months ago

“Great service from this company. Easy to use website and good price for touch up pen. Fast delivery. I had cause to contact them via email with a query. They were brilliant. Responded very quickly, and the next day I received a replacement touch-up pen!!”

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Posted 10 months ago

We’re delighted to be of service—thanks for the review, Robin!

Posted 10 months ago

“Service great paint great 👍”

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Posted 10 months ago

Thank you so much for choosing Touch Up Paint Factory, James!

Posted 10 months ago

“Cannot review as product still hasn't arrived”

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Posted 10 months ago

Hello Stephen! Thanks for letting us know — and we're really sorry to hear your order hasn’t arrived yet! That’s definitely not the experience we want you to have. Please do get in touch with us at info@touchuppaintfactory.co.uk with your order details, and we’ll look into this straight away. We’ll do our best to get things sorted for you as quickly as possible. Thanks again for your patience — we’ll get to the bottom of it!

Posted 10 months ago

“touch up paint for my vw crafter and volvo matched although the touch pen delivers too much paint and felt pad is loose. a bit more engineering on that would be winner otherwise brilliant”

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Posted 10 months ago

Thank you ever so much for your honest and helpful feedback, Brian—it’s always appreciated when someone takes the time to share both the good and the bits we can improve on. Thank you again for your feedback and we look forward to serving you and your car again. Happy driving! 🚙✨

Posted 10 months ago

“As always excellent match”

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Posted 10 months ago

Your praise with the paint match means the world—many thanks! 💙

Posted 10 months ago

“Very good colour match.”

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Posted 10 months ago

Hello Rod! Thank you so much for sharing your paint match experience. If there's anything that we can do to help improve your experience, do let us know.

Posted 10 months ago

“Product was delivered very quickly and was an excellent colour and lustre match - extremely pleased and satisfied.”

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Posted 10 months ago

We appreciate your lovely review—cheers! 🥂

Posted 10 months ago

“I purchased this pen as I had a faint scratch along my rear bumper and thought that the fine chisel nip design would result in minimum paint overflow. I was wrong, after shaking the pen as per instructions, to prime the pen you have to push the nip hard down onto a hard object many times until the paint eventually starts to flow to the nip point, which effectively blunts the narrowness of the nip and results in a much larger surface area. When I applied the paint to the scratch I may as well applied it with a brush. It left a terrible result with an uneven surface, which will be expensive to now repair.”

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Posted 10 months ago

Hello Robert! We’re genuinely sorry to hear that the pen didn’t perform as expected. It sounds incredibly frustrating to end up with a result that made things worse rather than better — and we can absolutely understand your disappointment, particularly given your effort to follow the instructions carefully. In the meantime, we’d love to help make things right. If you’re open to it, please email us at info@touchuppaintfactory.co.uk with your order details and a photo of the result — we’ll do our best to offer a resolution or support for the next steps. Thanks again for your honest review — we truly value it.

Posted 10 months ago

“Colour match not good.”

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Posted 10 months ago

Apologies to hear about this, Richard. Please do contact us at info@touchuppaintfactory.co.uk so we can provide you a resolution. Please know that we always stand by our guarantee and we would like to make things right for you.

Posted 10 months ago

“Just bought my second pen because the colour was perfect on my other car , delivered in 2 days perfect”

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Posted 10 months ago

We’re incredibly thankful for your feedback, Jez!

Posted 10 months ago

“Brilliant service and the paints match really well. I love the little touch up sticks.”

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Posted 10 months ago

Brilliant to know that you are happy with the pens, Ian! Thanks for choosing Touch Up Paint Factory.

Posted 10 months ago

“Great Service / excellent colour match”

Touch Up Paint Factory 5 star review on 20th June 2025

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Posted 10 months ago

Thank you so much for choosing us with your paint repair needs, Phillip. Appreciate you attaching a photo as well.

Posted 10 months ago

“It was easy to order the correct touch-up items for my particular car and it arrived very quickly and was very reasonbly priced. Have not given 5* only because I won't get around to using it for a couple of weeks.”

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Posted 10 months ago

Thanks so much for your kind words, Lindon — we’re thrilled to hear ordering was easy and that your kit arrived quickly and at a fair price! Whenever you’re ready to give it a go, we’re confident you’ll be pleased with the results. And if you need any tips or support, we’re just a message away. Cheers!

Posted 10 months ago

“Selected this touch up on Amazon and was a bit hesitant about selecting it because it was not the cheapest. Pleased I did and proves that often you DO get what you pay for. The colour match to my car is perfect. It was delivered on time too. Fully recommend”

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Posted 10 months ago

Thank you for choosing us and trusting us, Keith. 🥂

Posted 10 months ago

“Great colour match and communication.”

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Posted 10 months ago

Thank you so much for taking the team to share your experience. 💙 If there's anything that we can do to help improve your experience, do let us know.

Posted 10 months ago

“Excellent service, the touch up match was very good and the brushes just the job”

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Posted 10 months ago

Thank you for taking the time to leave such a positive review, Alec.

Posted 10 months ago

“Good enough but no different than any other touch up paint nothing makes it stand out”

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Posted 10 months ago

Thanks for your honest feedback, William — we appreciate you giving Touch Up Paint Factory a try! While we aim to offer a precise 100% colour match and an all-in-one paint, we understand that for some, it might feel similar to other touch-up paints. If you ever want to explore tips or tricks to get the best out of the product or see how others have achieved great results, we’re always here to help. Your satisfaction really matters to us!

Posted 10 months ago

“I was talking to Daniel who was very helpful and is sending me a new pen. I should have it this week. All my questions were answered the same day”

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Posted 10 months ago

Thanks for sharing your experience, James — we’re sorry to hear the colour came out too dark. That’s definitely not the result we aim for, especially on small touch-ups where a close match makes all the difference. Our team has reached out to you to address this issue and hopefully at this time the issue has already been resolved. If not, you can contact us at info@touchuppaintfactory.co.uk, our team would be more than happy to help find a solution. Appreciate you giving us a go, and we’re here to help make it right.

Posted 10 months ago

“Product was exactly as described with a great colour match to my vehicle. Well packaged and delivered quickly.”

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Posted 10 months ago

Thanks a million for the top-notch rating!

Posted 10 months ago

Touch Up Paint Factory is rated 4.5 based on 5,724 reviews