Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,344 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect colour match”

Helpful Report

Posted 9 months ago

💯% colour match guarantee, Evans and we appreciate you sharing your paint match experience. 🤩

Posted 8 months ago

“Prompt delivery and reasonable price. In use found it to work well initially however paint tended to thicken up in time and causing difficulty to prime the nib. The nib is an improvement over the original brush or hypodermic nozzle. I think it is a case of getting the viscosity of the paint just right and it will work well.”

Helpful Report

Posted 9 months ago

Thanks very much for your detailed and constructive feedback—it’s genuinely appreciated. We’re pleased to hear the delivery was prompt and the price felt fair. We’ll absolutely take your comments on board as we continue to improve. If you do need any help, don’t hesitate to get in touch.

Posted 9 months ago

“Very good service colour matched perfectly delivery time very good used this company twice now and would not hesitate to use it again . Brilliant service”

Helpful Report

Posted 9 months ago

Thank you for your continued support, Leslie! 💙 We’re delighted to hear the colour match and delivery time met your expectations. It’s great to know you’d happily use our service again. Brilliant feedback like yours means a lot to us!

Posted 8 months ago

“Paint does not match colour of vehicle. Poor for the price payed.”

Helpful Report

Posted 9 months ago

We understand your frustration and we apologise for the issue experienced. Please do contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can work with a resolution.

Posted 9 months ago

“Perfect colour match. Does what it says on the tin. Would use and recommend to anyone.”

Helpful Report

Posted 9 months ago

Thank you so much for your feedback, Chris! 😊

Posted 8 months ago

“Excellent color match easy to use pen better than touch up brush! Very fast delivery at excellent price ! Thanks”

Helpful Report

Posted 9 months ago

Thanks a ton for the great review—glad we could help with your paint repair, Bryan! 💙

Posted 8 months ago

“Totally messed up, missing item and incorrect invoice , however after contacted customer service missing item was delivered later”

Helpful Report

Posted 9 months ago

Apologies on this, Bejnarowicz. We would like to work with a resolution with you. Can you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495. We would love the opportunity to make things right.

Posted 9 months ago

“Paint colour spot on, great product, recommend 👍”

Helpful Report

Posted 9 months ago

Thanks for the perfect rating! We're glad our paint matched your expectations, Jonathan.

Posted 8 months ago

“Quick delivery, colour matched perfectly. Would recommend.”

Helpful Report

Posted 9 months ago

Your 5-star feedback made our day—thank you, Kenny!

Posted 8 months ago

“By far the best system to sort those paint chips etc. Very precise, no paint drips and the colour mix is spot on. You might pay that little extra over competitors products, but for ease of use and finish quality then this is superb.”

Helpful Report

Posted 9 months ago

Thank you for your fantastic feedback! We're thrilled to hear your positive experience using Touch Up Paint Factory. We understand the value of quality and ease of use, and we're glad it’s made a difference for you. 🚙✨

Posted 8 months ago

“Great colour match, reasonable price and quick delivery would recommend”

Helpful Report

Posted 9 months ago

Thank you so much for the 5-star review, Stephen! 🙌🙌

Posted 8 months ago

“Excellent product. Just what I wanted.”

Helpful Report

Posted 9 months ago

Glad to have met your expectations, James!

Posted 8 months ago

“Highly recommended. Fast dispatch and a perfect colour match. Excellent customer service in response to a query. I will definitely use these guys again, thank you!”

Helpful Report

Posted 9 months ago

Hello Nigel! Thank you for your fantastic feedback! We're delighted to hear you experienced fast dispatch, a perfect colour match, and excellent customer service. We look forward to helping you again in the future! Thanks for choosing Touch Up Paint Factory!🤩

Posted 8 months ago

“Very happy with the purchase. Quality product, superb service and fast shipping. Will for sure use you guys again. Happy customer from Norway.”

Helpful Report

Posted 9 months ago

Thank you for sharing your experience with our delivery service to Norway! We’re glad everything arrived smoothly. 🚚⚡💙

Posted 8 months ago

“Touch up pens are amazing, colour match spot on and really easy to use! Bought an aerosol recently for a previously differcult BMW individual colour, your match is perfect 'edge to edge'. Regular customer for sure!”

Helpful Report

Posted 9 months ago

Thank you for your wonderful feedback, Peter! We look forward to serving you and your car again in the future! We appreciate your trust in us. 🎨

Posted 8 months ago

“Very Happy with product recieved in the Republic of Ireland”

Helpful Report

Posted 9 months ago

Thanks for the 5 stars—hope to serve you again soon! 🚙✨

Posted 8 months ago

“This is a great thing to use when not sure what to do,”

Helpful Report

Posted 9 months ago

Thanks for the kind words, Jared! We’re glad to hear the kit came in handy when things were a bit uncertain—sometimes all you need is a simple, reliable solution to get the job done without the fuss. Think of us as your trusty plan B—though hopefully we end up feeling like plan A next time! If you need any help or tips along the way, we're always here!

Posted 9 months ago

“Excellent service the product is superb better than any of the others I have tried”

Helpful Report

Posted 9 months ago

Hello Graham! Thank you for the great feedback! We're delighted to hear you’re happy with the service and that our product stands out compared to others you've tried. That means a lot to us! ⭐⭐⭐⭐⭐

Posted 8 months ago

“The touch up pen was a perfect match and easy to apply. Worth every penny.”

Helpful Report

Posted 9 months ago

Thanks for the 5 stars—hope to serve you again soon, Stephen!

Posted 8 months ago

“Rubbish !! ordered what I thought was the fine point touch up pen and received the chisel tip type pen which made a mess of my touch up job …. P.S I am a professional decorator by trade so I can handle the task of touch up paint work !!!!!”

Helpful Report

Posted 9 months ago

Thanks so much for your honest feedback, David—and we’re genuinely sorry to hear about the disappointment and frustration this caused. We completely understand how frustrating it is when something turns up differently to what you were expecting, especially when precision matters. Just to clarify, our touch-up pens currently come with a chisel or broad tip only, as shown in our adverts and product listings—but we absolutely appreciate that this may not have been clear enough at the time of ordering, and we’ll be reviewing that. Kindly contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can also check on this further. Thanks again for taking the time to share your experience—it helps us improve, and we genuinely appreciate it, even when it’s not the glowing sort!

Posted 9 months ago

Touch Up Paint Factory is rated 4.6 based on 5,344 reviews