Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,335 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,335 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

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“Fast delivery and the pen was easy to use. My wife couldn't see where I touched up the scratch!”

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Posted 9 months ago

Wonderful, Sean! We're glad to hear the pen was easy to use, and the results you shared is what we love to hear. 🚙✨

Posted 8 months ago

“A good product and very fast delivery and good all round communication mm”

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Posted 9 months ago

Thank you so much for taking the time to share your experience, Sandra! Happy driving! 🚙✨

Posted 8 months ago

“Good honest service - live chat understood my issue”

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Posted 9 months ago

Hello David! Thank you so much for your review! We are glad that we were able to assist you with your concern. If there's anything that we can do to help improve your experience, do let us know. 💙

Posted 9 months ago

“Excellent product, perfect colour match and really easy to use.”

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Posted 9 months ago

We appreciate the glowing review! Thanks for trusting Touch Up Paint Factory.🤩🤩

Posted 8 months ago

“Very good service, once ordered the paint was delivered very quickly and the paint machine was perfect”

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Posted 9 months ago

Hello Dave! Thank you for your great feedback! We're happy to hear the paint was delivered quickly and that the application went perfectly. We really appreciate your support! Thanks for choosing Touch Up Paint Factory!💙

Posted 8 months ago

“Very helpful fast and a very good match pleased with the result”

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Posted 9 months ago

Thank you so much for the 5-star review, Clive! ⭐⭐⭐⭐⭐

Posted 8 months ago

“Absolutely spot on colour match”

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Posted 9 months ago

Awesome, Jim! Appreciate you taking the time to share your paint match experience. 🎨

Posted 8 months ago

“Extremely pleased with the touch up pen and the service I was given even though my car is a classic rover would recommend”

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Posted 9 months ago

Hello Peter! Thank you for your wonderful feedback! We’re thrilled to hear you’re extremely pleased with the pen and we greatly appreciate your recommendation! 💙

Posted 8 months ago

“Unfortunately I received primer and not lacquer. Mistakes happen. Hopefully I’ll hear from you soon and get the right product sent to me.”

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Posted 9 months ago

Apologies on this issue, Andy. Can you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can work with a resolution and provide you the correct product?

Posted 9 months ago

“The service was excellent, but I am not a fan of the paint pen. For me the nib is far too big to be used on small chips.”

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Posted 9 months ago

Appreciate your feedback, Julian! If there's anything that we can do to help improve your experience, do let us know.

Posted 9 months ago

“Great service and communications ref my order paint was a perfect match really impressed with the purchase”

Touch Up Paint Factory 5 star review on 6th May 2025

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Posted 9 months ago

Thank you for your kind words, Guy! We're glad to hear you were impressed with the service, communication, and the perfect paint match. We appreciate your support! 🚗✨

Posted 8 months ago

“Perfect colour match”

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Posted 9 months ago

💯% colour match guarantee, Evans and we appreciate you sharing your paint match experience. 🤩

Posted 8 months ago

“Prompt delivery and reasonable price. In use found it to work well initially however paint tended to thicken up in time and causing difficulty to prime the nib. The nib is an improvement over the original brush or hypodermic nozzle. I think it is a case of getting the viscosity of the paint just right and it will work well.”

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Posted 9 months ago

Thanks very much for your detailed and constructive feedback—it’s genuinely appreciated. We’re pleased to hear the delivery was prompt and the price felt fair. We’ll absolutely take your comments on board as we continue to improve. If you do need any help, don’t hesitate to get in touch.

Posted 9 months ago

“Very good service colour matched perfectly delivery time very good used this company twice now and would not hesitate to use it again . Brilliant service”

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Posted 9 months ago

Thank you for your continued support, Leslie! 💙 We’re delighted to hear the colour match and delivery time met your expectations. It’s great to know you’d happily use our service again. Brilliant feedback like yours means a lot to us!

Posted 8 months ago

“Paint does not match colour of vehicle. Poor for the price payed.”

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Posted 9 months ago

We understand your frustration and we apologise for the issue experienced. Please do contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can work with a resolution.

Posted 9 months ago

“Perfect colour match. Does what it says on the tin. Would use and recommend to anyone.”

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Posted 9 months ago

Thank you so much for your feedback, Chris! 😊

Posted 8 months ago

“Excellent color match easy to use pen better than touch up brush! Very fast delivery at excellent price ! Thanks”

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Posted 9 months ago

Thanks a ton for the great review—glad we could help with your paint repair, Bryan! 💙

Posted 8 months ago

“Totally messed up, missing item and incorrect invoice , however after contacted customer service missing item was delivered later”

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Posted 9 months ago

Apologies on this, Bejnarowicz. We would like to work with a resolution with you. Can you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495. We would love the opportunity to make things right.

Posted 9 months ago

“Paint colour spot on, great product, recommend 👍”

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Posted 9 months ago

Thanks for the perfect rating! We're glad our paint matched your expectations, Jonathan.

Posted 8 months ago

“Quick delivery, colour matched perfectly. Would recommend.”

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Posted 9 months ago

Your 5-star feedback made our day—thank you, Kenny!

Posted 8 months ago

Touch Up Paint Factory is rated 4.6 based on 5,335 reviews