Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,330 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super easy to place my order fast delivery haven’t had chance to use touch up pen yet but colour match looks very good so far”

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Posted 9 months ago

Thank you for your kind words, Stephen! We're glad to hear the ordering process was easy and delivery was fast. It’s great that the colour match looks good so far—when you get a chance to use the paint, we hope it meets your expectations. Thanks again for choosing Touch Up Paint Factory! 🥂

Posted 8 months ago

“At last a company that gives my a colour I couldn’t find elsehere 👍”

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Posted 9 months ago

Hooray—5 stars! Thanks a million for your support, Ken! 🌟🌟🌟🌟🌟

Posted 8 months ago

“So far, so good. Bought the bottle & some brushes from Amazon. Only tried a few bits so far, but the colour is great & applies really well. I plan to smith it down a touch & then buff to get the final result. Feeling positive & I’m a complete novice!”

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Posted 9 months ago

Thanks for the great feedback, Dan! We appreciate you choosing Touch Up Paint Factory and wish you continued success with the final result! 🚗✨

Posted 8 months ago

“Easy to order fast delivery and colour match was spot on”

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Posted 9 months ago

Thanks for being a valued customer and for the perfect review, Ruth.

Posted 8 months ago

“great, thanks, good colour match”

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Posted 9 months ago

Hello Grahame! Appreciate your feedback and for sharing your TUPF experience.

Posted 8 months ago

“Very good - was missing a nib on the touch up pen and was immediately dispatched two which arrived the next day.”

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Posted 9 months ago

Thank you for your feedback, Roy! We're glad to hear the issue with the missing nib was resolved quickly and that the replacements arrived the next day. We’re always here to help and appreciate you choosing Touch Up Paint Factory! 🚗✨

Posted 8 months ago

“Excellent quality product would definitely use again.”

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Posted 9 months ago

Your satisfaction means everything to us—thank you for letting us know we delivered, Robert! 🚗✨

Posted 8 months ago

“Always dubious about colour matching car paint, but on this occasion the match is spot on. Good application spray and even distribution. Very quick drying and smooth when dry. Very little blending needed and took lacquer very well. All waxed and polished within a day. Very impressed.”

Touch Up Paint Factory 5 star review on 28th April 2025

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Posted 9 months ago

Thank you for your great feedback, Keith! We understand the concerns around colour matching, so we’re delighted to hear the match was spot on and the application process went smoothly. It’s great to know the paint dried quickly, blended easily, and finished beautifully. We really appreciate you choosing Touch Up Paint Factory! 🤩

Posted 8 months ago

“Great colour match all was going well but after using for 5 minutes tip fell out off pen onto floor so wasted the rest of paint so couldn’t finish what I had started a bit frustrated to be honest”

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Posted 9 months ago

Hello Tony, we are sorry to hear about this, but please know that we also have a replacement tip. But we would like to understand what happened and provide you assistance. Can you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495.

Posted 9 months ago

“Not a exact match too dark”

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Posted 9 months ago

Hello Richard, we are sorry to hear about your experience with the paint match. Kindly contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can investigate and provide you a resolution.

Posted 9 months ago

“A perfect paint match for my Racing Green Rover Mini !”

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Posted 9 months ago

Lovely to hear that we were able to provide a match for your paint, Geoffrey! 🎨

Posted 8 months ago

“Rubbish Followed instructions Primer was fine But the actual paint from the colour pen wouldn’t take to it”

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Posted 9 months ago

Sorry to hear about your experience, Chris — that’s certainly not what we’d hope for. Would you mind getting in touch with us at info@touchuppaintfactory.co.uk or by calling +44 (0) 1295 380 495? We’d really like to look into this further and make sure you’re fully supported. Let’s get this sorted for you!

Posted 9 months ago

“Very happy with the matching of the colour, as promised it was 100%. The all in one paint pen small and contains I think 10ml paint, however, it does amazing job. I had issue with my second order but Sally and Bob did prompt response and resolved the issue. Thank you very much for that! I”

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Posted 9 months ago

Thank you so much for your kind words, Asmerom! We're thrilled to hear the colour match was spot on and the paint performed well for you. We're also glad Sally and Bob could quickly resolve the issue with your second order—customer satisfaction is our top priority. Thanks again for choosing Touch Up Paint Factory! 💙

Posted 8 months ago

“Some annoying little pin head chips on my bonnet and a scrape on my rear bumper area, followed the instructions and delighted with the outcome,,very happy”

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Posted 9 months ago

Lovely to hear that the paint system worked for the scrape on your car, we appreciate you choosing us to help you address the issue. 🚗✨

Posted 8 months ago

“Excellent colour match”

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Posted 9 months ago

Thank you so much for sharing your paint match experience, Chris! 💙

Posted 8 months ago

“The paint I received was a good match, but I needed the undercoat and lawyer.”

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Posted 9 months ago

Thanks for your feedback, Michael! We're glad to hear the paint was a good match. Thanks again for choosing Touch Up Paint Factory. 🎨

Posted 8 months ago

“Perfect match for my car, and I did not have the paint code. So I just give them my reg number and they sorted it out. Would recommend this service and also very fast delivery.”

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Posted 9 months ago

Wonderful, Douglas! We are glad that the reg search helped you getting a perfect match. Thank you for choosing us! Happy driving! 🚙✨

Posted 8 months ago

“The paint arrived and was a perfect match speedy delivery so all good”

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Posted 9 months ago

Thanks ever so much for choosing us and leaving such kind feedback, Steve. 🔥

Posted 8 months ago

“Not used yet, but easy ordering, fast and good delivery.”

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Posted 9 months ago

Thank you for leaving us a positive feedback, and once you are ready to use the paint just know that we are always here ready to help, Andrew!

Posted 9 months ago

“Great match and quick delivery”

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Posted 9 months ago

Hi Darren! We appreciate you sharing your paint match and delivery experience. 🚚⚡💙

Posted 8 months ago

Touch Up Paint Factory is rated 4.6 based on 5,330 reviews