Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,343 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,343 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

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“Excellent product, and great colour match. I will definitely use again.”

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Posted 9 months ago

Hi there, Mark! Thank you so much for sharing your experience and we look forward to assisting you again in the future! 😊

Posted 8 months ago

“The colour match is excellent. Its dificult to use and get good coveraage and blend with the original paint however.”

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Posted 9 months ago

Hello Anthony, we are glad that you received a perfect match. And please know that our paint experts are always ready to provide suggestions and assistance with paint applications. Just contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495.

Posted 9 months ago

“Absolutely perfect! I needed to do a local repair on my beloved 1999 volvo C70 coupe.. the paint supplied was an exact match. Super happy 😄”

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Posted 9 months ago

You're happy, we are happy as well, Charles. Thank you so much for sharing your experience! 💙

Posted 8 months ago

“Outstanding product”

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Posted 9 months ago

Lovely, Thomas! Thank you for your feedback! 🙌

Posted 8 months ago

“Keep on returning to this company as the products are excellent and easy to use. Paint match is superb.”

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Posted 9 months ago

Thank you for your continued support, Keith! We're so glad to hear you keep coming back and that you find our products easy to use with a superb paint match every time. We truly appreciate your loyalty—thanks for always choosing Touch Up Paint Factory! 💙

Posted 8 months ago

“Good product will use again”

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Posted 9 months ago

Thank you so much for taking the time to leave us a perfect 5-star rating, Keith!

Posted 8 months ago

“Spray paint excellent and great to use. Touch up bottle no where near colour match, couldn't use, made a mess of the job. Stick with the spray.”

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Posted 9 months ago

Hello Gary, we apologise to hear about the paint match with the paint bottle. Please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 as we always stand with our 100% colour match guarantee and we would like to work with a resolution to make things right.

Posted 9 months ago

“Really impressed! The colour match is great and the application from the aerosols is perfect. I used it to paint a new side mirror case and applied 3 coats of colour and 3 clear coats and it looks professional even without polishing.”

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Posted 9 months ago

Hi there, Clive! We're so glad to hear you were impressed with the colour match and how smoothly the aerosols applied. It’s fantastic to hear success stories using our paint. We really appreciate your support. Thanks for choosing Touch Up Paint Factory! 💙

Posted 8 months ago

“Excellent product and price”

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Posted 9 months ago

Thank you so much for your rating, Darren!

Posted 8 months ago

“Order. Very easy but in this case colour not a good match Test patch done and emailed awaiting response But I know it will be sorted quickly Great service”

Touch Up Paint Factory 5 star review on 10th May 2025

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Posted 9 months ago

Oh my, Steven! We are sorry to hear about the paint match error. We hope this issue has already been addressed as we always stand with our 100% colour match guarantee and would love to resolve any issues arising with paint match issue. And we greatly appreciate you emailing us for a resolution. Thank you for the opportunity to make it right.

Posted 8 months ago

“Complete match with my car paint work”

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Posted 9 months ago

Hello Stephen! Appreciate you sharing your paint match experience using Touch Up Paint Factory.

Posted 8 months ago

“Everything happened in the time frame they said it would.Product packaged well.I would have no hesitation in using them again.”

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Posted 9 months ago

Appreciate you takig the time sharing your experience with us and for giving us a perfect ⭐⭐⭐⭐⭐ rating!

Posted 8 months ago

“Efficient comms and delivery but less than impressed with the Paint Pen product. TUPF responded positively to my product complaint.”

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Posted 9 months ago

Hello Andrew, we apologise for any inconvenience experienced. We understand your issue with the paint drying on the nib. Please do contact us to see your options but we also have the replacement nibs that we shared with you that you can check.

Posted 9 months ago

“Easy to use and a good colour match.”

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Posted 9 months ago

Thank you for your awesome feedback, Neil! 🌟

Posted 8 months ago

“Found these on Google. Glad I did. The paint match is perfect. The results were excellent. I wasn't looking for perfection, just something to cover the chips. It was so easy to use. Clean the surface first, then apply the paint with the supplied touch up mini applicators. Would buy again. Great product, very impressed.”

Touch Up Paint Factory 5 star review on 9th May 2025

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Posted 9 months ago

Thank you so much for taking time time to share a before and after photos with us, David! We're so glad you found us and that the paint match and results exceeded your expectations. We truly appreciate your support and look forward to helping you again in the future. Thanks for choosing Touch Up Paint Factory!🥂

Posted 8 months ago

“Wrong colour paint sent (labelled as the correct colour I needed - silver. But it was green!) Email reply said they'd get technician to check. Didn't hear back so I emailed again and they said one of their machines is broken so there's going to be a delay. I asked for a refund and got no email back. Now left with a client's car half sanded and no paint and £20 down Would not recommend Hopefully they will resolve this issue ASAP”

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Posted 9 months ago

Hello Tommy! Apologies for the inconvenience experienced. We appreciate you reaching out to us to resolve the issue and we understand that this delay is causing you and your client's time. Kindly send us another email so we can have it checked further as we always stand with our guarantee.

Posted 9 months ago

“I ordered an all in one paint pen for a BMW 320 D M Sport back in March, 25 th actually and have just got round to using it. Well its a dark blue and is definitely not same blue as the car.!! It should be 0896 blue water meta. So Im not very impressed. So much for 100% guarantee match.”

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Posted 9 months ago

Hello Alan, we understand your frustration with the paint match and we would like to make things right. Can you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can check this for you. As we always stand with our guarantee. If we cannot make a perfect match we remake your paint or issue a refund.

Posted 9 months ago

“Product is good but used it a handful of times and the tip fell out the pen making it unusable without hesitation they sent me out a handful of new tips top service”

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Posted 9 months ago

We are sorry to hear about your experience, Bradley! Kindly contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can investigate and provide you a resolution.

Posted 9 months ago

“Very good service”

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Posted 9 months ago

Great to hear that your positive experience with us, Philip! 💙

Posted 8 months ago

“Ordered on a Wednesday and paid for 48 hour delivery. Got ready in expectation of painting on Saturday. But the aerosol didn’t arrive until Tuesday (admittedly Monday was a Bank holiday) so my plans went to hell. What’s the point in giving a delivery date, charging for it and then totally ignoring it? I’ll try someone else next time!”

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Posted 9 months ago

Thanks for taking the time to share your experience, James. We’re really sorry to hear about the delivery delay and the frustration it caused. We completely understand how disappointing it is when you plan your weekend around getting a job done, only for the kit to turn up late. Again, apologies for the inconvenience.

Posted 9 months ago

Touch Up Paint Factory is rated 4.6 based on 5,343 reviews