Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,033 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,033 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 24th June 2026

163

Anonymous

Anonymous // 01/01/2019

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“Speedy delivery, well packaged. Yet to use”

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Posted 9 months ago

Thank you for your feedback Kenny! We hope you’ll be just as pleased once you get a chance to use the product — and if you need any help, we’re always here to support you.

Posted 9 months ago

“Great colour match. Great service. Would recommend.”

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Posted 9 months ago

Thanks for your support, Douglas!

Posted 9 months ago

“Delivery was quick, and spray was good value for money.”

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Posted 9 months ago

Thank you so much—we truly appreciate your review, Steven!

Posted 9 months ago

“Delivery was prompt and well packaged.”

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Posted 9 months ago

Thanks for the 5-star review, Keith! 🌟

Posted 9 months ago

“Good colour match,pen not so good.”

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Posted 9 months ago

Hello David, we really appreciate you sharing your positive experience with the paint match—thank you! If you're able to share more details about the issue with the pen by emailing us at info@touchuppaintfactory.co.uk, it would help us improve our products and service. We’d also love the opportunity to see how we can improve your overall experience.

Posted 9 months ago

“Ordered one of the pens for some small stone chips and scratches on the car, paint match is excellent even before sanding down and polishing out you would be very difficult to see them.”

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Posted 9 months ago

Thank you for your great feedback, Matthew! We’re thrilled to hear that the paint match was perfect and this helped address those pesky chips and scratches. We appreciate you choosing us for your touch-up paint needs — and if you ever need more, we’ll be here!

Posted 9 months ago

“Excellent customer service. They were very quick with my order and dealing with my enquiries. Bought some touch up paint for a Peugeot and a BMW recently and the quality and colour match were excellent.”

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Posted 9 months ago

Thank you so much for your wonderful feedback, Mark! We’re thrilled to hear that you had a great experience with our customer service. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your experience!

Posted 9 months ago

“Good price and stuff”

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Posted 9 months ago

You made our inbox a little brighter today. Thanks, Lukasz!

Posted 9 months ago

“Delivered quickly. Would recommend.”

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Posted 9 months ago

Reading your review made us smile—thank you, Dale!

Posted 9 months ago

“Came on time but not right corner as gave reg but arrived too dark”

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Posted 9 months ago

Hello A whiting, we're sorry to hear about the issue with your paint match. To help us investigate and assist you further, could you please email us at info@touchuppaintfactory.co.uk, including a photo of the test card next to your vehicle? Please rest assured that Touch Up Paint Factory stands by our guarantee—we’re always here to help and ensure you’re satisfied with the match.

Posted 9 months ago

“100% match.fast delivery. Sorry it took so long been away.thank you”

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Posted 9 months ago

Hi John! Not a problem, what is important is that you were satisfied with the results and paint match.

Posted 9 months ago

“Great item, very quick and easy to use. The results are superb and a perfect colour match.”

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Posted 9 months ago

Right on, Nigel! Thanks for sharing your experience.

Posted 9 months ago

“I was mildly apprehensive about this purchase as it stated that it was 100% colour match (bold claim) But oh boy how correct they were. Spot on match, so easy to apply, I had a smile ear to ear whilst using the pen. WHAT A PRODUCT Absolutely blown away by this. Highly recommend and I will definitely be back again if needed. PS really quick delivery aswell. Cheers”

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Posted 9 months ago

Woohoo! Thanks so much for the kind words, I Portlock! We're thrilled to hear that your initial scepticism turned into satisfaction — and even better, a huge smile! Thank you for giving us a go. We proudly stand by our 100% Colour Match Guarantee, so you can always count on us for support if needed. It means a lot to know we’ve earned your trust as your go-to paint repair system for the future. Thanks again for your support!

Posted 9 months ago

“Complete rubbish. Don't waste your money. I expected a pen for touch up in Brilliant Blue, I got a very dark grey. Guess what? There is no way to contact anyone and complain.”

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Posted 9 months ago

Hello Still, we're sorry to hear about the issue with your paint match. To help us investigate and assist you further, could you please email us at info@touchuppaintfactory.co.uk, including a photo of the test card next to your vehicle? Please rest assured that Touch Up Paint Factory stands by our guarantee—we’re always here to help and ensure you’re satisfied with the match.

Posted 9 months ago

“First class service. And colour match Thank you Andrew”

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Posted 9 months ago

Thank you so much for your review, Andrew!

Posted 9 months ago

“Speedy delivery and well packaged. Couple of extras in package which is a nice touch. Not used yet as weather is not vey good”

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Posted 9 months ago

Thank you for your kind feedback, Graham! We're glad to hear the delivery was quick! It's great to know the little extras were a nice surprise! We hope the weather clears up soon so you can give the product a try — and if you need any help when you do, we’re here for you.

Posted 9 months ago

“Paint did not match the colour of the car at all and was a lot darker”

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Posted 9 months ago

Hello Neil, we are sorry if you did not receive a perfect match. Please know that Touch Up Paint Factory always stands with our 100% colour match guarantee. If you can email us at info@touchuppaintfactory.co.uk together with the test card alongside your vehicle we would be glad to provide you a resolution.

Posted 9 months ago

“Unfortunately the colour was not a good match so will have to use professional. However the supplier has agreed a full refund so has played fair.”

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Posted 9 months ago

Hello John, we are sorry if you did not receive a perfect match. Please know that Touch Up Paint Factory always stands with our 100% colour match guarantee. If you can email us at info@touchuppaintfactory.co.uk together with the test card alongside your vehicle we would be glad to provide you a resolution.

Posted 9 months ago

“The match of the paint was perfect, also the delivery was speedy and as a bonus I received a screenwash.”

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Posted 9 months ago

Thanks, George! We’re glad you’re happy.

Posted 9 months ago

“Good service”

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Posted 9 months ago

Touch Up Paint Factory is rated 4.5 based on 6,033 reviews