Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,333 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,333 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product spot on paint match, easy to use A1”

Helpful Report

Posted 9 months ago

Wow! Thank you so much for your feedback, Scott! 💙

Posted 8 months ago

“Apart from being told they no longer supplied the paint in aerosol any longer and then they did. Plus being sent only one can when two were ordered? Thanks to Matt who quickly sorted the confusion out whilst having the missing can delivered the same day! This guy deserves a pay rise. 😁👍 Much appreciated!”

Helpful Report

Posted 9 months ago

Thank you for your feedback, Derek! We’re sorry for the initial confusion with the aerosol availability and the missing can, but we're really glad Matt was able to step in and get everything sorted quickly for you. Thanks again for your patience and for choosing Touch Up Paint Factory! 😄👍

Posted 8 months ago

“First time using Touch up Paint Factory and very pleased. After not finding anybody local who could help I ordered from them and the paint is a very good quality and arrived in just a few days. Totally recommended!”

Helpful Report

Posted 9 months ago

Thank you for sharing your experience! We’re thrilled to hear you found our paint quality excellent and that your order arrived quickly. It’s great we could help when local options weren’t available. We truly appreciate your recommendation and for choosing Touch Up Paint Factory, Jamie! 🤩

Posted 8 months ago

“Quick and easy to order on line at a competitive price. Used to touch up a stone chip on the bonnet, virtually invisible unless you know where the stone chip was. Highly recommended product, great colour match.”

Helpful Report

Posted 9 months ago

Thank you for your kind feedback! We're delighted to hear that ordering was quick and easy, and that the paint provided a nearly invisible repair on your bonnet. Your recommendation and praise for the colour match mean a lot to us. Thanks for choosing Touch Up Paint Factory, David! 🔥🔥

Posted 8 months ago

“Communication was excellent, couldn't get a colour match from car registration so went down colour code route.”

Touch Up Paint Factory 5 star review on 1st May 2025

Helpful Report

Posted 9 months ago

Absolutely, David! With Touch Up Paint Factory, you can either look up your paint using reg, paint code, or make, model and year. Glad that you were able to find your paint as well. 💙

Posted 8 months ago

“Great service fast delivery and does exactly what they say they do”

Helpful Report

Posted 9 months ago

Your support helps Touch Up Paint Factory continue to grow—cheers, James! 🥂

Posted 8 months ago

“Excellent service, product as described and delivered on time. Also clear instructions provided. Would use again and recommend.”

Helpful Report

Posted 9 months ago

Fantastic customers like you make all the difference. Thank you for the support, Jim! 🌟🌟🌟🌟🌟

Posted 8 months ago

“Brilliant colour match Well happy”

Helpful Report

Posted 9 months ago

Lovely to hear your feedback with the paint match, Colin! 🤩

Posted 8 months ago

“The paint matched my car better than tyhe previous company I used (Chippex). So very pleased with the result!”

Helpful Report

Posted 9 months ago

We are glad that you have found the paint that suits your needs. Thank you for trusting us.

Posted 8 months ago

“Very close to original paint for my BMW F10”

Helpful Report

Posted 9 months ago

Hello Anique, while we may not be the most inexpensive option available, we believe in the value of our service and the product that we provide. However, we appreciate you choosing us.

Posted 9 months ago

“Thanks did job thanks”

Helpful Report

Posted 9 months ago

Hello Reg, appreciate you sharing your experience. If there's anything that we can do to help improve your experience, do let us know.

Posted 9 months ago

“Excellent range of paint and product. Particularly pleased with the new tech touch up pen.....very effective.”

Helpful Report

Posted 9 months ago

Hello Derek! We’re truly lucky to have customers like you. Many thanks for your lovely review.

Posted 8 months ago

“Expensive”

Helpful Report

Posted 9 months ago

Hello Osborn, while we may not be the most inexpensive option available, we believe in the value of our product and service.

Posted 9 months ago

“Paint. wasn't. good. match”

Helpful Report

Posted 9 months ago

Hello Graeme! we are sorry to hear about your experience. Kindly contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can check on this for you.

Posted 9 months ago

“My recent purchase was a very good colour match however getting the paint our of the tube was very difficult. So much so I have ordered a small brush and I am going to cur the tube to access the paint.”

Helpful Report

Posted 9 months ago

Hello Kevin, thanks for your feedback, and we’re really pleased to hear the colour match was spot on! We completely understand how frustrating it can be when getting the paint out is a trouble. We’ll definitely take your feedback on board and continue looking at ways to improve. You can also contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 if you need help.

Posted 9 months ago

“Quick delivery and good product.”

Helpful Report

Posted 9 months ago

Thanks for being a valued customer and for the perfect review, Adrian.

Posted 8 months ago

“Ordered paint for a Hyundai i10 in saphire blue and it turned up eventually (Delivery company delay). Would recommend to anybody & will be using them again. Top service & quality paint.”

Touch Up Paint Factory 5 star review on 30th April 2025

Helpful Report

Posted 9 months ago

You’ve really made our day—thank you kindly, Phil! Happy driving! 🚙✨

Posted 8 months ago

“Fantastic match, great delivery and superb service”

Helpful Report

Posted 9 months ago

Truly appreciated, Michael! 🚙✨

Posted 8 months ago

“Paint arrived as ordered (touch up with micro brushes) did a small stone chip and a shallow scratch. The match was perfect, great result.”

Helpful Report

Posted 9 months ago

Many thanks, David!

Posted 8 months ago

“Thank you so much for the good service!!!”

Helpful Report

Posted 9 months ago

You’re a star! Thanks for the 5-star rating, Volodymyr. ⭐⭐⭐⭐⭐

Posted 8 months ago

Touch Up Paint Factory is rated 4.6 based on 5,333 reviews