Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,731 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th May 2026

161

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have previously sent you a review but since then things have changed. The colour match is very good but carrying out the shaking instructions the results left patches of black. The second coat I shook the can for three and a half minutes and then another one and a half minutes and got the sam results. the more I used it never got any better and to the end of the can the whole surface was more black than silver. I now have to find another answer to rectfy the problem. This this an old can. Yours Brian Reed”

Helpful Report

Posted 10 months ago

Hi Brian, we're really sorry to hear the colour changed during use—that’s definitely not how it should perform. It doesn’t sound right at all. Please do get in touch with us at info@touchuppaintfactory.co.uk so we can look into this properly and help sort it out for you.

Posted 9 months ago

“Great item fast delivery AAA+++”

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Posted 10 months ago

Wow! Thank you so much for the awesome rating, Ronald! We hope to serve you again in the future!

Posted 7 months ago

“Great item perfect match fast delivery 5 stars 🌟”

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Posted 10 months ago

Your 5-star rating is much appreciated, Philip. We’re pleased our product met your expectations!

Posted 7 months ago

“Colour match perfect. Service too. I had a one inch triangle to paint so the tip 'brush' was not suitable/useless. The undercoat is a bit thick for bigger areas. Supply 6 small brushes would be good.”

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Posted 10 months ago

Hi Graham, great to hear the colour match and service were spot on! Thanks for your feedback about the brush—much appreciated. We currently offer these brushes: https://touchuppaintfactory.co.uk/collections/accessories/products/brushes-pack-of-10, which might be more suitable for smaller areas. If there’s anything else we can do to improve your experience, just let us know!

Posted 9 months ago

“Great Experience with Touch Up Paint Factory! I’m very satisfied with my experience. The order arrived just as promised, with detailed instructions included. The customer service was excellent — they answered all my questions patiently and helped me track the shipment every step of the way. Thank you, Touch Up Paint Factory, for your professionalism and support. Highly recommended!”

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Posted 10 months ago

Hi Inna! Your kind words have made our day – thank you for choosing Touch Up Paint Factory! Glad to have helped!

Posted 7 months ago

“Disappointed! My pen arrived, but before I could use it, I was shaking the pen to get it ready for application, and the nib popped out. I couldn't find it. It wouldn't have mattered anyway if I had found it, as the paint colour was silver and it should have been black. Overall, it was not a very good experience at all.”

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Posted 10 months ago

Hello David! Sorry to hear that! Sounds like the pen and colour weren’t right—definitely not what we aim for. Let’s get this sorted for you, kindly email us at info@touchuppaintfactory.co.uk.

Posted 9 months ago

“Not sure what to expect or how the finish would look but after a few small practices I managed to get a satisfactory result and much better than expected on a 12 year old vehicle. Practice is the key.”

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Posted 10 months ago

We're over the moon with your brilliant review, David – so glad the touch-up paint and yout patience did the trick! Thank you for choosing Touch Up Paint Factory.

Posted 7 months ago

“Great match. Very pleased”

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Posted 10 months ago

Awesome, Yvonne! Thank you so much for sharing your paint match experience.

Posted 7 months ago

“Great colour match Was excellent”

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Posted 10 months ago

Wonderful, Sharon! Thank you so much for choosing Touch Up Paint Factory. We are glad that you received a perfect match! Happy driving! 🚙✨

Posted 7 months ago

“Excellent service and great colour match.”

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Posted 10 months ago

Thanks a million for the 5 stars, Jim!

Posted 7 months ago

“Excellent service Great advice All paint to date has been perfect match Thoroughly recommend”

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Posted 10 months ago

We truly appreciate your fantastic review, Chris! It means the world to us knowing our paint matched your vehicle perfectly. 🚙✨

Posted 7 months ago

“Product was good came in a timely fashion spot on colour match”

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Posted 10 months ago

Thank you so much for taking the time to share your experience, Paul. If there's anything that we can do to help improve your experience, do let us know.

Posted 10 months ago

“The delivery was very prompt and well packaged but the colour was different, I sent for Renault Blanc code 355, I received 101186 REN 355 but the colour is greyer instead of cream”

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Posted 10 months ago

We understand the frustration, Paul and apologise for the issue experienced. Kindly contact us as we would love to resolve this for you.

Posted 10 months ago

“Great company to deal with. Good website easy to use and prompt delivery. Used twice now on different vehicles and the colour match has been brilliant. Would recommend to anyone.”

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Posted 10 months ago

That’s absolutely great to hear, Marcus—thank you so much! Your recommendation means a lot to us.

Posted 10 months ago

“Done the job perfectly and arrived quickly all good 👍”

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Posted 10 months ago

Thank you kindly for your glowing review.

Posted 10 months ago

“Fast efficient service, Top quality products as always”

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Posted 10 months ago

Your satisfaction means everything—thank you.

Posted 10 months ago

“It can be a sceptical choice picking a company for your touch up paint, I chose Touch Up Paint Factory and was extremely impressed with the speed of delivery but mostly about the perfect colour match, my Mondeo car is in its 18 year and well looked after and you cannot tell the colour difference after all those years. Thanks you.”

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Posted 10 months ago

What a wonderful review—thank you ever so much, Steve! You're absolutely right, choosing a touch-up paint supplier can feel a bit like a leap of faith, especially for a well-loved 18-year-old Mondeo. It’s clear your Mondeo’s had some proper care and attention, and we’re proud to have played a small part in keeping it looking tip-top. Thanks again for choosing us—here’s to many more years of shine!

Posted 10 months ago

“Have used Touch Up products for a while now, but only noticed that the total price I get quoted, is not what I've been paying on my card, or PayPal. Will need to think twice as to using your products in the future. Mr Alexander Reid.”

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Posted 10 months ago

Thank you for bringing this to our attention, Mr Reid—and first and foremost, we're truly sorry to hear about your concern. We appreciate your loyalty in using our products over time, and it’s disappointing to learn there's been confusion. It’s certainly not the experience we want anyone to have, and we’d very much like to get to the bottom of it. Could we kindly ask you to reach out to us directly at info@touchuppaintfactory.co.uk. We do hope we can clear this up. Thanks again for letting us know.

Posted 10 months ago

“Ordered a paint kit for some touch up on my 30 year old defender - great company to deal with, goods arrived quickly. Instructions and guide very helpful, quality of materials excellent - matched colour even on original paintwork. Would recommend.”

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Posted 10 months ago

Hello Scott! That’s absolutely fantastic to hear—thank you so much! Here’s to many more years of adventure, with a flawless finish!🚙✨

Posted 10 months ago

“Good product with speedy delivery, Thank you”

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Posted 10 months ago

Many thanks for the lovely 5-star support, G Christie!

Posted 10 months ago

Touch Up Paint Factory is rated 4.5 based on 5,731 reviews