Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,044 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,044 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 16th July 2026

Anonymous

167

Anonymous

Anonymous // 01/01/2019

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“Very god quality paint and quick delivery.”

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Posted 1 year ago

Thanks so much for your wonderful review, Philip! We’re delighted to hear you had a lovely experience.

Posted 1 year ago

“Item not received.”

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Posted 1 year ago

Hello Michael, we are sorry to hear if you have not received your order but it seems that our team has already contacted you and provided you the information and update with your order. If you have not received your order, please do respond to it so we can investigate. Thank you.

Posted 1 year ago

“Easy to deal with. Colour match was 100% spot on as they say.”

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Posted 1 year ago

Awesome, Chris! Thank you so much for sharing your experience. ⭐⭐⭐⭐⭐

Posted 1 year ago

“Great match colour touch up paint pen ,good value, will use again no problem at all”

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Posted 1 year ago

How lovely of you to leave such a glowing review! We’re so pleased you had a great experience with us.

Posted 1 year ago

“Very quick delivery. Repair carried out by dent repair man and he was very impressed with paint pen. Impossible to see where paint has been used. Very happy with it all, many thanks.”

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Posted 1 year ago

Cheers for the glowing review! It’s fantastic to know we exceeded your expectations.

Posted 1 year ago

“The Spray can I ordered was a fantastic color match and arrived very quickly. It had a very good spray pattern of higher quality than most rattle cans. I would definitely recommend the touch of paint factory.”

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Posted 1 year ago

Hello Paul! Cheers for the glowing review! ⭐⭐⭐⭐⭐

Posted 1 year ago

“Colour was pretty good but the applicator was really bad and the paint was too thick to fill the end of the applicator and ended up leaving a poor finish in which I had to spend alot of time and effort to rectify.”

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Posted 1 year ago

Hello Steven, we're sorry to hear about your experience and truly appreciate your feedback. Could you please share more details with us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495? We want to understand the issue better so we can explore how we can assist you. Your satisfaction is our priority, and we’re committed to resolving this for you.

Posted 1 year ago

“very good colour match and easy to follow instructions and easy to use and apply and fast service to”

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Posted 1 year ago

We’re absolutely over the moon with your feedback, Robert! Thanks for the 5 stars and for taking the time to share your experience.

Posted 1 year ago

“Ordered touch up pen and brushes . Touch up pen arrived with no brushes , quickly sorted brushes arrived next day . Great service”

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Posted 1 year ago

Hello Scott! Thank you so much for working with us to resolve the issue with the brushes and we appreciate you sharing your experience with us.

Posted 1 year ago

“Excellent match and was delivered very quickly.”

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Posted 1 year ago

Wonderful, Daniel! Thank you so much for sharing your experience with us. 💙

Posted 1 year ago

“Ordered the paint pen to touch up a few small stone chips on my wife's car. Colour match looks great but as the car is brand new it should be a good match. Was easy to apply and as stated a great match.”

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Posted 1 year ago

Hello John, thank you for sharing your feedback! We’re glad to hear the paint pen worked well for your wife’s car and that the colour match was spot on. We appreciate your review and hope the touch-ups continue to look great! Happy driving!

Posted 1 year ago

“Good match on colour”

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Posted 1 year ago

Awesome! Thank you so much for providing feedback with the paint match, John! 🥂

Posted 1 year ago

“Great service. Paint a perfect match.”

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Posted 1 year ago

Thanks so much for the 5 stars and for sharing your positive experience with us, Michael. ⭐⭐⭐⭐⭐

Posted 1 year ago

“as described. good product. fast delivery”

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Posted 1 year ago

Hello Daniel, we appreciate your feedback and if there's anything that we can do to improve your experience do let us know. We're always here glad to help!

Posted 1 year ago

“Every time 100% match”

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Posted 1 year ago

Awesome, Eliot! 💙

Posted 1 year ago

“Very happy with my purchase, wasn't a perfect match but is good enough and has a very good finish. Fantastic value for the money and will definitely use in the future.”

Touch Up Paint Factory 5 star review on 23rd February 2025

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Posted 1 year ago

Hello Peter! Thank you for your feedback! We’re so glad to hear you’re happy with your purchase and the finish. While it may not have been a perfect match, we suggest that you contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can check on what we can do further to help you. 💖

Posted 1 year ago

“To get a decent flow of paint to the hard “nib” was not easy. The colour match was good, and I needed a fine paint brush to achieve a decent finish. Any future purchase would avoid the hard tipped dispenser!”

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Posted 1 year ago

Hello Alexander! We’re sorry to hear about the issue you’ve encountered with the nib, and we completely understand how frustrating this must be for you. Please reach out to us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495. We’d be happy to assist you and work toward resolving the problem to ensure a better experience moving forward.

Posted 1 year ago

“Simple ordering and pretty fast delivery. I wanted a paint colour not based solely on a registration number (I tried that with a different company and was sent silver instead of grey!). A tad expensive but it was a reasonable size pot so should last a while. Would be more than happy to use this company again.”

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Posted 1 year ago

Thank you for your review, Ian! We’re glad to hear that the ordering process was simple and the delivery quick. We understand the frustration and glad that TUPF was able to match your needs. ⭐⭐⭐⭐⭐

Posted 1 year ago

“Not used it yet bought as a precaution”

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Posted 1 year ago

We understand your reason for purchasing and we appreciate your trust in TUPF, BIll. 🚙✨If you need anything else in the future, don’t hesitate to reach out!

Posted 1 year ago

“Ordering was straight forward and easy. My order was shipped out quickly but unfortunately the paint I received did not match my car colour. I contacted The touch up paint factory through email and was sent out another order straight away which I received within 2 days and this time the colour was a match. Excellent customer service it was just unfortunate about the first order or I would have given a rating of 5*”

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Posted 1 year ago

Hello Lynne, we’re really sorry about the initial hiccup with your order, but we’re so glad we had the chance to make things right. Thank you for your thoughtful 4-star review – while a 5-star rating would certainly be the cherry on top (but we’re not one to be greedy!), we genuinely appreciate you sharing your experience with us. Your feedback helps us improve, and we’re truly grateful for your understanding! Should you need anything else, please don't hesitate to get in touch. 😊

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 6,044 reviews