Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,411 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 9th March 2026

Paul C

Touch Up Paint Factory 5 star review on 5th March 2026

Stephen W

Touch Up Paint Factory 5 star review on 17th February 2026

David F

Touch Up Paint Factory 5 star review on 15th January 2026

Polly W

Touch Up Paint Factory 5 star review on 10th January 2026

David F

154

Anonymous

Anonymous // 01/01/2019

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“Just like it says on the tin. A perfect match. Easy to apply.”

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Posted 1 year ago

Hello Peter, glad that we have met your expectations with the paint and application has been easy. If you need anything else in the future—whether it’s more paint or just a bit of advice—we’re just a message away. Looking forward to assisting you again in the future! 🥂⭐⭐⭐⭐⭐

Posted 1 year ago

“Quick delivery and a great paint match. Highly recommend 👍”

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Posted 1 year ago

Thank you so much for your glowing 🌟🌟🌟🌟🌟 rating, Simon, and for sharing your experience with Touch Up Paint Factory's paint match and delivery. 🚚🔥

Posted 1 year ago

“Fast delivery web site easy to use no complaints”

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Posted 1 year ago

Wonderful, Adie! Glad that we have met your expectations with delivery and website order process. Thank you for the ⭐⭐⭐⭐⭐ rating! 💙

Posted 1 year ago

“Great service! I live in Australia and was unable to find touch up paint colour that I needed, here in Australia. Delivery was quick. Touch up paint perfectly matched and was easy to apply.”

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Posted 1 year ago

Thank you for the wonderful feedback, Rhonda! We're delighted to hear that your touch-up paint arrived quickly and matched perfectly, even from halfway around the world. It’s always a pleasure to help customers, no matter where they are.If you need anything else in the future—whether it’s more paint or just a bit of advice—we’re just a message away. Here's to your car looking its best! 🚗✨💙

Posted 1 year ago

“I needed to respray a small area of my Fiat Panda after a dent had been filled. The paint code was 223/b. This is a shade of white. The Touch Up Paint Factory was one of very few car paint suppliers in the UK that could supply that particular paint. The colour coat was applied over a plain white undercoat. The quality of the spray paint was good, giving good coverage and a nice gloss finish. The shade was a little lighter than the original, however, and it is quite noticeable. As it is our run-around car and is 11 years old we are not too fussed about it though. Would still consider using this supplier again. NB. I have never purchased the Audi A7 Citrus Yellow so cannot review it.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience. We’re pleased to hear that you were satisfied with the quality of the paint, even though it wasn't an exact match. We appreciate your understanding in this matter. For future reference, Touch Up Paint Factory stands by our 100% colour match guarantee. We base our paint matches on your vehicle’s original colour when it was new, so we don't account for colour fading due to UV damage or natural variations over time. If you find that the paint provided doesn’t match the original colour and it hasn’t faded, please contact us. We’ll be happy to send a replacement or issue a refund if necessary. We also appreciate your willingness to consider us for future needs. We apologise for any confusion related to the paint sent for review. If there was an issue, it may have been due to a glitch with the review site which is unfortunately beyond our control, but our records indicate that you received the correct paint. Thank you again for your feedback, and we look forward to assisting you in the future. 💙

Posted 1 year ago

“Done the job excellent stuff”

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Posted 1 year ago

Awesomne, Bryan! Thank you for sharing your experience with Touch Up Paint Factory. 💙

Posted 1 year ago

“The colour is correct, but it was for my green Bently.”

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Posted 1 year ago

Hello Philip, thank you for sharing your experience with Touch Up Paint Factory. We apologise for any confusion regarding the paint sent for review. It appears there may be a glitch or error with this site, which is unfortunately beyond our control. However, please be assured that our records indicate you received the correct paint. 🙌

Posted 1 year ago

“Not great. I bought the pen as found it I wee bit awkward The problem I had ws getting the colour match If I was doing it again I might try the spray can however it was a fair bit more expensive”

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Posted 1 year ago

Thank you for your feedback, Alex. It’s a shame to hear that the you encountered these issues with your order. We appreciate your honesty and understand that the pen can be a bit fiddly at times.If you’re considering trying the spray can for a better match, we’d be happy to assist with any questions or guidance you might need. We’re always looking to improve and would love to hear more about your experience—are there any specific aspects where you think we could enhance the product or service? Thank you once again for your review. We hope to have the chance to provide a smoother experience in the future! 💙

Posted 1 year ago

“Not used it yet so cannot make a judgment yet.”

Helpful Report

Posted 1 year ago

Thank you for sharing your thoughts! We completely understand that it’s difficult to assess the product until it’s been used. We’re confident that once you do give it a go, you’ll be pleased with the results. In the meantime, if there’s anything you need or any questions arise, please don’t hesitate to get in touch. Here’s to hoping it turns out to be just what you’re looking for! 🤞💙

Posted 1 year ago

“The order was very quick and came as it supposed!”

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Posted 1 year ago

Hello Pedro, thank you for your great feedback! We appreciate you shating your Touch Up Paint Factory experience. If you need any more touch-ups or have any questions in the future, we're here for you. 🌈 🚙✨

Posted 1 year ago

“I purchased a touch up pen for my wife's car. Speedy delivery and I like the fact that it comes ready mixed with the lacquer. Very good paint match which I tried first on the test card provided. I would recommend using the paint and I would go as far as saying that the colour match is better than touch up paint that I have previously purchased directly from car manufacturers”

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Posted 1 year ago

Thank you for the fantastic review, John, and for sharing your Touch Up Paint Factory experience! We’re thrilled to have helped with your wife's car and appreciate the recommendation. If you need any more touch-ups or have any questions in the future, we’re here to help. Here’s to a job well done and a car that looks as good as new! 🚙✨

Posted 1 year ago

“Haven’t used it yet but very impressed with prompt service, 2 days delivery, also separate email with application advice.”

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Posted 1 year ago

Thank you for your kind words, Ivan! It’s great to hear that the prompt service, speedy delivery, and an extra mile to send an email made a positive impression. We’re confident you’ll be just as impressed with the results when you do get around to it. Should you have any questions or need further assistance, feel free to reach out. Here’s to a smooth application and continued satisfaction! 🚙✨

Posted 1 year ago

“I was hoping this would be my savior, I had a 15mil scratch on my bumper, I shook the pen for the time described, pressed the nip as described, it took Ages to come out, but when I tried applying the paint I could only do so by dabbing the nib, hence causing ripples and peakes in the paint, I left it dry & tried again, same thing, it's So rough to be honest I don't thing any about of polishing will help .. I'm so dissapointed”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with us, Daron. We're genuinely sorry to hear that the product didn’t quite meet your expectations. It’s clear that the paint application didn’t go as smoothly as anticipated, and we can understand how frustrating that must be. Rest assured, feedback like yours is invaluable for improving our products and instructions. We’re committed to getting this right, so if you’d be so kind as to reach out to us directly at info@touchuppaintfactory.co.uk or calling us at +44 (0) 1295 380 495, we’ll do everything possible to make this right. We truly appreciate your patience and hope to have the opportunity to turn this experience around for you. 💙

Posted 1 year ago

“Excellent fast service and a perfect paint match.”

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Posted 1 year ago

Thank you for the brilliant feedback, Dave! t’s wonderful to hear that the service was both speedy and that the paint match was spot on. We look forward to serving you again in the future. Cheers to flawless finishes and fast service! 🤩💙

Posted 1 year ago

“Excellent and prompt response to my order. Items delivered quickly and well packaged. Would use again.”

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Posted 1 year ago

Thank you for your fantastic feedback, Robert! Glad that your overall experience has been a good one! We’re looking forward to the next opportunity to assist you. Until then, here’s to more smooth transactions and speedy deliveries!🚚✨🙌

Posted 1 year ago

“Easy to order . excelent customer service. I am a happy customer and will recommend the Touch up paint factory to my friends and relitives.”

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Posted 1 year ago

Thank you for your lovely review!, Denise Glad that ordering process was easy and that the customer service left a great impression. It’s always wonderful to know our efforts to provide excellent service are appreciated. Your recommendation means the world to us—consider us your touch-up paint allies! If there’s anything else needed in the future, don’t hesitate to give us a shout. Here’s to happy customers and spreading the word! 🥂💓

Posted 1 year ago

“Product worked well and the service was very good it was delivered the next day from ordering it online”

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Posted 1 year ago

Thank you for your wonderful feedback, Charles! It’s fantastic to hear that the product did the trick and that our service was up to scratch. A swift delivery is always our goal, so it’s great to know delivery has met your expectations. Here’s to more smooth and speedy transactions in the future. Should you need anything else, don’t hesitate to get in touch—we’re always here to help! 🚙✨

Posted 1 year ago

“Excellent telephone advice received. Product despatched and received in super fast time. Great company, products and service.”

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Posted 1 year ago

Thank you for such a glowing review, Robert! Glad that we were able to provide you the service you require. It sounds like we’re on the right track with our products and service. Here’s hoping we’ll have the pleasure of assisting you again soon—whether it’s with another splendid product or simply a friendly chat. Cheers for your kind words and support! 💙

Posted 1 year ago

“Ordered touch up pens they we’re exactly what I needed colour match was perfect fast delivery too definitely will get again”

Helpful Report

Posted 1 year ago

Thank you for your fantastic feedback, Fraser! We're thrilled that the touch-up pens were just what you needed and that the colour match was perfect. We look forward to serving you again—if you ever need anything else, we’re only a click away! 🚗✨

Posted 1 year ago

“Excellent product and really good service colour match is fantastic, had two small scratches on rear bumper and so easy to build up and achieved a good finish using the paint touch up pen.”

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Posted 1 year ago

Thank you for your wonderful review, Peter! We're delighted to hear that the colour match was spot on and that the pen made it so easy to achieve a great finish. It sounds like those scratches didn’t stand a chance! If there’s anything more we can assist with, just let us know—we’re always here to help make your vehicle look its best.🚗✨

Posted 1 year ago

Touch Up Paint Factory is rated 4.6 based on 5,411 reviews