Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,754 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th May 2026

161

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No the colour expected sent grey ordered white”

Helpful Report

Posted 1 year ago

Hi there, Paul! We are sorry if you were sent the wrong paint. Can you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 and our team shall investigate and provide you a resolution.

Posted 1 year ago

“Very good and quick delivery”

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Posted 1 year ago

Thank you for your kind words! We're gladto hear your positive experience with delivery. If there's anything else we can do for you, feel free to reach out. Happy touch-up painting! 💓

Posted 1 year ago

“Paint Pen. Bought one as annoyingly I dropped my motorcycle fairing (off bike) & scratched in places. Rubbed down gently with 1500 w/d (wet) . Wasn't down to bare plastic so applied several coats from the pen. Finished with 3000 wet abrasive cloth & polish Excellent colour match & finish, will buy for my car”

Helpful Report

Posted 1 year ago

Thank you for your fantastic review! We're so glad to hear that the paint pen worked well for your motorcycle fairing and that you achieved an excellent finish. If you ever have any questions or need assistance with your next project, feel free to reach out. Happy driving! 💙

Posted 1 year ago

“Got the pen touch up last week , I was so pleased as I have a few small chips on my car , so when I opened the package there was to pens thought ok I read the instruction carefully and watch the how to video link they send by email , I go to use the pens and both are empty , I have tried looking how to contact them to let them know and hopefully get sent a another pen or get my money back but I can’t find a way to contact them 😢”

Helpful Report

Posted 1 year ago

Hi there, Darren! We’re sorry to hear about the issues you’ve encountered. It’s frustrating to receive empty products, especially after you were looking forward to using them. Please send us your order details at info@touchuppaintfactory.co.uk, and we’ll provide you a resolution. We appreciate your patience and look forward to helping you get this sorted!

Posted 1 year ago

“The colour doesn't match my car unfortunately despite using number plate”

Helpful Report

Posted 1 year ago

Hi Natasha, we are sorry to hear your experience and we understand how frustrating this issue is. If you could provide us more details or contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495, we'd love to assist you and provide you a resolution.

Posted 1 year ago

“Easy to order, prompt delivery, perfect match, all in all an excellent buying experience.”

Helpful Report

Posted 1 year ago

Thank you for your wonderful review, Richard! We're glad that the ordering experience has been great with you. If you need anything else or have further feedback, feel free to reach out. Happy painting! 💙🎨

Posted 1 year ago

“Excellent service and the colour match is outstanding. Thank you.”

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Posted 1 year ago

Thank you for your wonderful review, Anthony! We're delighted to hear you found our service excellent and the colour match to your satisfaction. If there's anything else we can assist you with, please feel free to reach out! 💙

Posted 1 year ago

“Didn’t really expect much but the paint was a perfect match can’t even see th chip area Great product many thanks”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful review, Barry! We're delighted to hear that the paint matched perfectly and made the chip area virtually invisible. Your satisfaction means a lot to us! If you need any further assistance, feel free to reach out. 💙

Posted 1 year ago

“Good paint pen colour matched perfectly”

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Posted 1 year ago

Thank you for choosing us, Matthew! 🎨

Posted 1 year ago

“A video of how to apply professionally would help and the pen can cause uneven paint onto the car if you do not take your time. Again maybe an instructional video would be helpful. The kit is very handy.”

Helpful Report

Posted 1 year ago

We appreciate your feedback and understand how helpful a video application is which is why we provide plenty of resources for our customers to check from YouTube, Facebook, and Instagram. Additionally, you can get in touch with our paint experts at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 to provide you personalised guidance with paint application.

Posted 1 year ago

“Small problem with the pen but it was soon put right all sorted out very quickly great service good product. Thanks Mark”

Helpful Report

Posted 1 year ago

Glad that the issue has been resolved. Thank you for your kind recognition, Mark! Happy driving! 🚗✨

Posted 1 year ago

“Very speedy delivery. Quality of product is excellent.”

Helpful Report

Posted 1 year ago

Thank you for your amazing feedback, Tony! 💗

Posted 1 year ago

“The colour code is correct but it is not same as my car”

Helpful Report

Posted 1 year ago

Hi there! It’s disappointing to hear that the colour didn’t match your car, even with the correct code. Would you be able to contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 together with your information and short description of the issue. We wanted to resolve this for you. Additionally, you can respond to the email that we have sent you.

Posted 1 year ago

“Wasn’t even that right colour total waste of time you sent silvery blue”

Helpful Report

Posted 1 year ago

Hi David! We’re genuinely sorry to hear that the colour was so far off. That must be incredibly frustrating, especially when expectations are high. We'd like to provide you a resolution and would greatly appreciate the opportunity to make things right. Can you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 and we shall investigate and provide you a resolution. Alternatively, you may respond to the email that we have sent you. Thank you for bringing this into our attention.

Posted 1 year ago

“Colour match was excellent. Especially pleased with the nozzles on your spray cans, now I know that they can be turned from horizontal to verticle for a much larger and better spray when doing large area. I was puzzled by the 2K Clear Coat can, looking for the red button to be inserted in the bottom of the can to mix the inside! This is my only moan and wish you would consider becoming more conventional in using the red button (much easier than getting pliars and wondering if just the center piece should be pulled out or the whole thing!). Have kept you in my bookmarks as your nozzles do not quickly start to spurt "blobs" like your main internet rival. Wouldn't hesitate to use you again.”

Helpful Report

Posted 1 year ago

Thank you for your fantastic review, Alan! We're delighted to hear that you found our colour match to be excellent and that the adjustable nozzles made your task easier. We appreciate your feedback and we shall be forwarding that to our team. We look forward to serving you again in the future! If you have any other suggestions, please feel free to share. 🤩

Posted 1 year ago

“Good service.”

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Posted 1 year ago

Thank you so much for your perfect 5-star rating! ⭐⭐⭐⭐⭐

Posted 1 year ago

“Despatched quickly. Easy to use kit. Excellent colour match. Very pleased with my purchase.”

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Posted 1 year ago

We’re so happy you're satisfied with your purchase! 🛍️

Posted 1 year ago

“Perfect match for the mini cooper sd Great to deal with and got 10 percent off”

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Posted 1 year ago

We appreciate you taking the time to share your experience with us, Tom! 🌟

Posted 1 year ago

“This is the 4th vehicle I have purchased touch up paint for and as always it’s spot on. Colour match great and easy to work with.”

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Posted 1 year ago

Your support and loyalty is truly appreciated! Glad that you're satisfied with your current and past experiences with us. Thank you for taking the time to share it with us, Carl! 💙🚗

Posted 1 year ago

“Good supplier brilliant service thanks very much 👍”

Helpful Report

Posted 1 year ago

Thank you for trusting us with your car paint concern, David!

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 5,754 reviews