Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,752 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,752 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th May 2026

161

Anonymous

Anonymous // 01/01/2019

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“Perfect colour match and easy to use. So quick to apply. Really pleased with the result The nib didn’t last the job before going blunt but didn’t stop me.”

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Posted 1 year ago

Thank you for taking the time to share your experience with us, David! We’re pleased to know you were satisfied! However, if there's something that we can do to improve your experience, do let us know.

Posted 1 year ago

“Tri colour paint is not easy to match, and I was very pleased with the match. I was shocked when the base coat went on being a metallic purple brown colour but when the top coat was used magic and no lacquer required.”

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Posted 1 year ago

Thank you so much for your wonderful review, Alan! We're thrilled to hear that you were pleased with the outcome of the paint match o your hard to match paint. Thank you for your trust in us. 🎨💙

Posted 1 year ago

“Perfect match used several times never let me down”

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Posted 1 year ago

Thank you for making our day, Paul!

Posted 1 year ago

“Prompt delivery and helpful guidance. Very good colour match.”

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Posted 1 year ago

Thank you for your positive feedback, Michael! We’re thrilled to hear that the colour match met your expectations. If you have any questions or concerns, please don’t hesitate to reach out. We’d love to hear from you and learn how we can further enhance your experience.

Posted 1 year ago

“Excellent service - very prompt - paint colour is a perfect match on an eleven year old car.”

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Posted 1 year ago

Thank you for your positive energy in sharing your positive experience with us, Steve! Happy driving! 🚗✨

Posted 1 year ago

“Good service”

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Posted 1 year ago

Glad to have met your expectations with our paint and service, Simon! 💙

Posted 1 year ago

“This is a one time paint as once it has been used once the top igets clogged my tip actually fell out when I was using it.”

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Posted 1 year ago

Hello Christopher! We’re sorry to hear that you experienced issues with the paint. That’s certainly not the quality we aim for. If you could provide us with your order details at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495, we’d like to address this issue and find a resolution for you. Your satisfaction is important to us!

Posted 1 year ago

“Paint stick arrived in good time. I like the idea of an easy application rather than a brush.”

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Posted 1 year ago

Your feedback is invaluable—thank you, David! 🥂

Posted 1 year ago

“First off five stars for customer service, when I rang to inform them they had not dispatched all the pens ordered, the missing item was in the post the same day witha new tracking number. Now on to colour match, despite registration number being given and the correct vehicle being identified the colout match was not correct the tone being just a little to dark. The code used was the same code all the other suppliers suggest but it is not correct, still with no other alternatives available and a hard to see point I used it. Application by the supplied pen is not as simple as it sounds and the suggested drying time between coats needs to be extended if you don't want it to drag. Overall service good, product not so.”

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Posted 1 year ago

Hello John! Glad to hear that you had a positive experience with our customer service team and that we were able to resolve the missing item quickly. However, we’re sorry to learn that the colour match didn’t meet your expectations and that you found the application process challenging. Please know that Touch Up Paint Factory offers 100% colour match guarantee and you have our paint experts who can provide personalised assistance with paint applications. If you can contact us again at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 we'd be glad to provide you assistance with your concerns. Your satisfaction is important to us!

Posted 1 year ago

“perfect match deliverd on time”

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Posted 1 year ago

Thank you for sharing your paint match and delivery experience!🚚⚡ 🎨💙

Posted 1 year ago

“Have used before and had good results with match. Not used yet due to damp conditions,but haven't got any doubts of outcome.”

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Posted 1 year ago

We appreciate your trust and confidence in us, Paul! Thank you. 💙🙌

Posted 1 year ago

“Excellent fast service”

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Posted 1 year ago

We’re grateful for your fantastic feedback, James!

Posted 1 year ago

“The paint was a perfect match, the instructions were clear and helpful Thanks”

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Posted 1 year ago

Your words mean so much to us—thank you, Tina!

Posted 1 year ago

“Excellent product with clear instructions. Paint match is perfect.”

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Posted 1 year ago

We’re thankful for your thoughtful feedback, Jonathan! ⭐⭐⭐⭐⭐

Posted 1 year ago

“Pen did exactly what I wanted it to do 👏👏”

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Posted 1 year ago

Hi there, Rowley! Your review made our day brighter! ☀️🙌

Posted 1 year ago

“Bob on with the colour”

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Posted 1 year ago

Thank you for your glowing 🌟🌟🌟🌟🌟 rating!

Posted 1 year ago

“Sent the perfect match to my paint. Quality”

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Posted 1 year ago

Thank you so much for your kind words, Pieter! 💙

Posted 1 year ago

“Not impressed, the brush was far too hard ,and actually shot out of the end of the pen. Poor quality for the price.”

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Posted 1 year ago

Hello Derek! Thank you for your feedback. We’re sorry to hear that you were not impressed with the brush and that it didn’t meet your expectations. We understand how important quality is. Please send us your order details at info@touchuppaintfactory.co.uk, and we’ll be happy to address your concerns and find a resolution. Your satisfaction is important to us!

Posted 1 year ago

“No the colour expected sent grey ordered white”

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Posted 1 year ago

Hi there, Paul! We are sorry if you were sent the wrong paint. Can you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 and our team shall investigate and provide you a resolution.

Posted 1 year ago

“Very good and quick delivery”

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Posted 1 year ago

Thank you for your kind words! We're gladto hear your positive experience with delivery. If there's anything else we can do for you, feel free to reach out. Happy touch-up painting! 💓

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 5,752 reviews