Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,031 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,031 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 24th June 2026

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“That's exactly what it says on the tin”

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Posted 1 year ago

Your 5-star review is truly appreciated!

Posted 1 year ago

“I've only tried the 'magic marker' type applicator to touch in a few chips. The paint match is perfect, and I am impressed that the clear coat is incorporated into it. Why can't they do this with the aerosols as well? Excellent product! A+++++”

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Posted 1 year ago

Your wonderful review means the world to us – thank you! We’re so grateful for your kind feedback, and we’ll continue working hard to maintain the excellent service you’ve come to expect.

Posted 1 year ago

“Not bad at all pleased with results so far”

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Posted 1 year ago

Many thanks for your kind review! Your positive feedback gives us all the motivation to keep delivering excellent service. We look forward to welcoming you back soon.

Posted 1 year ago

“I had never used products from the Touch Up Paint Factory and was a bit apprehensive of fixing a few chips on the door of my wifes Fiesta. I needn't have been. The instructions given with the product were excellent and the repair was straightforward. Delivery was excellent. Would use again.”

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Posted 1 year ago

Thank you for the fantastic 5-star review, John! We truly appreciate your support, and we’re so glad we could provide you with a great experience with your wife's car. Looking forward to your next visit! 🚗✨

Posted 1 year ago

“First time using this company - but will absolutely use again, great colour match and came with a cleaning cloth and handy small applicators, very pleased cheers”

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Posted 1 year ago

We’re so grateful for your wonderful review, Lee! Your satisfaction means everything to us, and we greatly appreciate your trust in TUPF!

Posted 1 year ago

“Wrong colour. By the time I applied it you could tell. Had to clean it off. ☹️”

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Posted 1 year ago

Oh no, that’s really disappointing, and we completely understand your frustration, Andrew! Getting the colour just right is crucial, and it’s a shame it didn’t work out as expected this time. Please do contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can provide you resolution. We want to make sure your experience with us is a positive one, so please don’t hesitate to get in touch if you need any help. Thanks for your patience, and we hope to get it sorted for you soon!

Posted 1 year ago

“Ordered based on my registration and I supplied the colour name and was sceptical that the colour would match but how wrong was I perfect match to original colour the service from placing the order to delivery was excellent and a good price too. Will definitely use this service again”

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Posted 1 year ago

Thank you for your amazing feedback, Colin! We’re so happy to hear that you had a fantastic experience with us. We look forward to serving you again soon!

Posted 1 year ago

“I was probablly being a bit naive in hoping for an exact colour match but of course it wasnt quite. It is very close but not quite there. The experts will almost curtainly point out that my car is 8 years old and the original paint has faded and thats where my naivety comes in, I just didn't give it a thought”

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Posted 1 year ago

Hello Geoffrey. Thank you for your honest feedback! It’s completely understandable to hope for an exact colour match, especially when trying to restore your car to its original shine. The fact that your car is 8 years old does indeed play a role, as the paint can fade over time due to exposure to the elements, and that can make it a bit trickier to match perfectly. That said, we're glad to hear the colour is still very close—sometimes, a slight difference is almost inevitable with older vehicles. If you'd like, we can help you with any tips for improving the finish or even suggest how to blend the new paint for a more seamless look. We really appreciate your understanding, and if you decide to touch up any more areas, we’re here to help! Thanks again, and don’t hesitate to reach out if you need anything.

Posted 1 year ago

“To be totally honest the paint stick that I bought didn't work at all no paint came to the tip and only paint i got out was from other end of tip... !!!!!Really disappointed..”

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Posted 1 year ago

Hello Graham, we’re genuinely sorry to hear about your experience – that sounds incredibly frustrating! It’s certainly not the outcome we aim for, and we completely understand your disappointment. We’d love the chance to make this right for you. If you’re open to it, please reach out to us, and we’ll happily find a solution that works better for you. Thanks for bringing this to our attention, and we really hope we can turn this experience around for you.

Posted 1 year ago

“Very pleased with colour match”

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Posted 1 year ago

Thank you for your lovely 5-star review! It’s so nice to hear that we were able to meet your expectations. Happy touch-up painting! 🎨

Posted 1 year ago

“have purchased paint pen before from these people and each time have been very impressed with ease of use and value for money,excellent service andd delivery thank you”

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Posted 1 year ago

We’re so grateful for your 5-star feedback! It’s great to know that you enjoyed your time with us, and we’ll continue working hard to maintain the high standards you’ve come to expect.💗

Posted 1 year ago

“Excellent colour match and easy to use.”

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Posted 1 year ago

Many thanks for the 5-star review! Your positive feedback means so much to us. We’ll continue to do our best to provide top-notch service for you.

Posted 1 year ago

“Found it very easy to use and did an outstanding job”

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Posted 1 year ago

We’re delighted to hear you were happy with your experience and appreciate you taking the time to share it with us. 💓

Posted 1 year ago

“Haven't used the product yet due to inclement weather here in North Highlands. But looks the business with excellent directions. Despatch was speedy, so all in all very happy.”

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Posted 1 year ago

We truly appreciate your wonderful review, Graham! It’s great to know we met your expectations, and we’ll continue to work hard to deliver excellent service!

Posted 1 year ago

“Fantastic service, very customer focused. Would not hesitate to use again.”

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Posted 1 year ago

Your review has made our day – thank you, Natalie! We’re so glad you had a great experience with us. Your feedback motivates us to keep striving for excellence! 💖

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Awesome, Sarah! Thank you so much for sharing your experience with us. 🤩

Posted 1 year ago

“The quality of the product is very high.”

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Posted 1 year ago

Hello Luca, thank you so much for sharing your experience. Do let us know if there's anything that we can do to improve your experience. 🌟

Posted 1 year ago

“pleased with delivery and clour match unfortunately the can spattered around neck of can lot of work to prepare surface again had to put a collar around the can, very messy”

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Posted 1 year ago

Hello Geoff, thank you for your feedback! We’re delighted to hear you were pleased with the delivery and the colour match – that's always our top priority. However, we’re really sorry to hear about the issue experienced. That definitely sounds frustrating, and we appreciate you bringing it to our attention. It’s good to know that you found a workaround, but we’ll certainly take this into consideration to improve the product in the future. If you ever need any further assistance or advice, don’t hesitate to get in touch. We’re here to ensure your next project goes as smoothly as possible! Thanks again for your patience, and happy painting! 🚗✨

Posted 1 year ago

“Excellent quality product and price Easy to us and good results on my Honda civic type r.”

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Posted 1 year ago

Thank you for your kind words and 5-star rating, John! We’re overjoyed to know you were happy with your experience and look forward to serving you again and your car. 🚗✨

Posted 1 year ago

“I received the product promptly and it came with instructions. I’ve not used it yet so I cannot comment beyond that.”

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Posted 1 year ago

Thank you for your review, Keith! It’s great to hear that your product arrived promptly and that the instructions were included. We completely understand that you haven’t had the chance to use it yet, but when you do, we’re confident it’ll be just as smooth a process as it looks. If you need any tips or run into any questions along the way, don't hesitate to reach out. We're here to help, and we look forward to hearing about how it works out when you give it a go! Best of luck with your touch-up!

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 6,031 reviews