Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,411 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 9th March 2026

Paul C

Touch Up Paint Factory 5 star review on 5th March 2026

Stephen W

Touch Up Paint Factory 5 star review on 17th February 2026

David F

Touch Up Paint Factory 5 star review on 15th January 2026

Polly W

Touch Up Paint Factory 5 star review on 10th January 2026

David F

154

Anonymous

Anonymous // 01/01/2019

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“Very fast posting items.”

Helpful Report

Posted 1 year ago

Hi there, Ruth! Thank you for your glowing 🌟🌟🌟🌟🌟 rating! 💗

Posted 1 year ago

“Touch up pen was delivered quickly. Bought it ready to touch up my car just in case I get a stone chip but haven't needed to use it yet.”

Helpful Report

Posted 1 year ago

Thank you for your review, Sophie! We’re glad to hear that the touch-up pen arrived promptly. It’s always good to be prepared for those unexpected stone chips, even if you haven’t needed to use it just yet. If you do find yourself in need of a touch-up, we’re here to ensure everything goes smoothly. Feel free to reach out if you have any questions or need assistance in the future. 🚗✨

Posted 1 year ago

“You asked for a review and i have yet to get it delivered or any notification it has been delivered. because of that i give you a one star.”

Helpful Report

Posted 1 year ago

Hi Glenn, we’re sorry to hear that you’ve had such a frustrating experience. It’s unacceptable that you haven’t received your order or any delivery updates. Please email us at info@touchuppaintfactory.co.uk with your order details, and we’ll investigate this issue immediately. We want to resolve this for you as quickly as possible and improve our service. Thank you for bringing this to our attention, and we apologise for any inconvenience caused.

Posted 1 year ago

“The colour match was spot on so quite impressed on that aspect. The colour took a while to reach the tip even though it says to depress for 45 seconds but took a few goes. It then meant the tip of the brush did not stay in place but squashed out making applying slightly not smooth.”

Helpful Report

Posted 1 year ago

Thank you for the great feedback! We’re thrilled to hear that the colour match impressed you—our goal is always to get it just right. It sounds like you had a bit of an adventure getting the colour to flow smoothly, and we appreciate your patience with the process. We’ll certainly take your input into account as we continue to refine our products. If you need any further assistance or have more tips to share, we’re all ears. Happy touch-ups! 🎨👍

Posted 1 year ago

“Good company, fast delivery but very very overpriced”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Maurizio! We’re thrilled that our delivery met your expectations for speed. We understand that pricing is an important consideration, and while we aim to offer excellent value, we’re always open to hearing how we can better serve you. Your insights are invaluable as we strive to deliver the best possible experience. If you have any suggestions or need further assistance, we’d be delighted to help!

Posted 1 year ago

“Easy to use website and delivery was in a few days. Not used the paint yet but like getting 10 brushes”

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Posted 1 year ago

Thanks for the great feedback, Timothy! We're delighted that you found our website easy to use and that delivery was quick. While you haven't had a chance to use the paint yet, we're thrilled you’re excited about the ten brushes—consider it our way of making sure you’re well-equipped for any touch-up challenge. If you need any tips or just want to share how it all turns out, we’re here for you! Happy painting! 🎨🖌️

Posted 1 year ago

“Paint arrived promptly. I have been away from home and not had a chance to use the paint but the enclosed instructions give me reason to believe that the end result will exceed my expectations”

Helpful Report

Posted 1 year ago

Thank you for the update, David! We’re glad to hear the paint arrived on time and that the instructions have set you up with high hopes. We’re crossing our fingers that the end result will not only meet but exceed your expectations. If you need any extra tips or just want to share your success story, we’re all ears! Safe travels and happy painting! 🎨✨

Posted 1 year ago

“The touch up paint factory is a really touch up paint, perfect match for my car, brilliant finish, would recommend, Robert from Telford.”

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Posted 1 year ago

Thanks for the rave review, Robert! We’re thrilled to hear that our touch-up paint hit the bullseye with a perfect match and a brilliant finish for your car. It sounds like we’ve earned a top spot in your car care toolkit! If you need any more touch-ups or just want to chat about all things paint, we’re here for you. Cheers from the Touch Up Paint Factory team! 🚗🎨✨

Posted 1 year ago

“Excellent service! Great colour match and the pen is very easy to use! Best I've ever used.”

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Posted 1 year ago

Fantastic! We’re over the moon to hear that our service and colour match hit the mark. It sounds like our pen has earned its spot as the MVP of touch-up paint. Thanks for the glowing review, Steve! 🌟

Posted 1 year ago

“It's a little expensive to buy it from Greece but the packing is finally value for money. I have in my hands exactly what I need.”

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Posted 1 year ago

Hi there, Σοφία ! We’re delighted to hear that the packing was worth the investment and that you’ve got exactly what you need! It’s great to know that even across the miles, the value shines through.Thanks for the awesome review! 🌟✈️

Posted 1 year ago

“Prompt service will use them again”

Helpful Report

Posted 1 year ago

Fantastic, Mark! Glad that we have met your expectations with our service! If you ever need touch-up paint in the future, you know where to find us! 🚗✨ https://touchuppaintfactory.co.uk/

Posted 1 year ago

“Great service and first class products. Quick delivery.”

Helpful Report

Posted 1 year ago

Wonderful! Thank you for sharing your Touch Up Paint Factory experience, David! Looking forward to serving you again in the future! 🚗✨

Posted 1 year ago

“Good little kit. Paint is decent.”

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Posted 1 year ago

Thank you for sharing your experience, John! 🚗✨

Posted 1 year ago

“Can't write a review simply because I haven't had an opportunity to use it yet. Sending numerous emails is not going to make me able to do it sooner.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Colin. We understand that you haven’t had the chance to use the product yet, and we appreciate your patience. We’re here to assist with any questions or concerns you might have, so please feel free to reach out when you’re ready. Your satisfaction is important to us, and we hope the product meets your expectations once you do have the opportunity to use it. 💖

Posted 1 year ago

“Im very amateur in this field but the colour match and spray pattern make it easy. My colour was just a colour and needed lacquer on top but im really pleased, those that don't know would never spot the work.”

Helpful Report

Posted 1 year ago

It’s wonderful to hear that our colour match and spray pattern made the process easier for you, even as a novice! We're glad you’re pleased with the results. If you ever need more help or have any questions in the future, don’t hesitate to reach out. Great job on the repair! 🚗✨

Posted 1 year ago

“When I scratched my bike I was relieved to find the Touch up paint factory had the exact paint. And next day delivery, fantastic.”

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Posted 1 year ago

Phew, that’s a close call! We're thrilled to have saved the day with the exact paint you needed. Next-day delivery is our way of saying, "We’ve got your back!" If your bike ever needs another rescue mission, you know where to find us. 🚴‍♂️🎨✨

Posted 1 year ago

“Not as good as a small jar bought previously”

Helpful Report

Posted 1 year ago

Thank you for sharing your thoughts, Derek. We’re sorry to hear that the recent paint didn’t quite meet your expectations. We always aim for the best quality, and your feedback is invaluable in helping us improve. If there’s anything specific you’d like to discuss or if you need assistance, please let us know. We’re here to help!

Posted 1 year ago

“Colour didn’t match”

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Posted 1 year ago

We are sorry to hear your experience with the paint match. Can you please email us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495 to have this sorted out.

Posted 1 year ago

“Very happy with the touch up paint”

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Posted 1 year ago

Awesome! Thanks for sharing your positive experience with us—your satisfaction is what we strive for! If you need anything else, just give us a shout, Kevin. 💙

Posted 1 year ago

“After two attempts had to cancel the order. First pen was to dark I then gave the paint name and code and the second pen was wrong again it was actually black and my car is grey so asked for refund.”

Helpful Report

Posted 1 year ago

Hello Garry! We’re sorry to hear about the issues you experienced with your order. It’s disappointing that the paint didn’t match, and we understand how frustrating this must have been. Thank you for letting us know. Kindly email us at info@chipex.co.uk to share the details of your previous order so our team can investigate to prevent similar issues in the future. Thank you for your patience and understanding.

Posted 1 year ago

Touch Up Paint Factory is rated 4.6 based on 5,411 reviews