Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,754 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th May 2026

161

Anonymous

Anonymous // 01/01/2019

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“Good quality and very comprehensive with applicators and instructions A good paint match as well At a better price than manufacturer touch up”

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Posted 1 year ago

Thank you for your wonderful review, Steve! If you need anything else or have more feedback, feel free to reach out! 🙌

Posted 1 year ago

“Excellent match, done exactly what it said, so pleased with the outcome and the colour match was exact”

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Posted 1 year ago

We’re grateful for your amazing feedback and for taking the time to share your experience with us. Arnie! ⭐⭐⭐⭐⭐

Posted 1 year ago

“Audi navarra blue paint arrived promptly and is a good colour match .”

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Posted 1 year ago

Your satisfaction brings us joy, Paul. Sending love from all of us here with the team! 💙

Posted 1 year ago

“Ordered two lots of paint from these guys. Delivery is pretty quick. The first lot was a blue metallic all in one and it matched perfectly, unfortunately the next touch up stick I ordered in metallic white was a poor match and obvious where it was used, the stick was very difficult to mix up too. The ball bearing inside took a lot to dislodge.”

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Posted 1 year ago

Hello Karen, we are sorry to hear that you experienced difficulty with the second paint. Please do contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495, we'd love to resolve this for you. Thank you for bringing this matter into our attention.

Posted 1 year ago

“Not very impressed with the product, the colour does NOT match. It is much darker.”

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Posted 1 year ago

Hi there! Thank you for sharing your experience with us, and we are sorry to hear that you did not receive an exact match. May we request that you contact us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495 so we can assist you promptly. Alternatively, you can respond to the email that we sent you and we shall chase it for you. We hope to resolve this and we are looking forward to hearing from you.

Posted 1 year ago

“Excellent service arrived well packaged and delivered to me way before expected delivery time.”

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Posted 1 year ago

We’re ever so thankful for your lovely review, Paul! 🚚⚡💙

Posted 1 year ago

“Colour match was perfect. I actually bought from 2 vendors and this one was far better. The sanding block was much needed. A paint brush would have been nice to have”

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Posted 1 year ago

Thank you for taking the time to share your thoughts and experience using Touch Up Paint Factory, J!💙

Posted 1 year ago

“Very impressed with product. A great service and prompt delivery”

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Posted 1 year ago

Your words mean so much to us—thank you, Robert! 🤩

Posted 1 year ago

“First order, didn't quite match. Replacement sent. Perfect match. Great CS”

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Posted 1 year ago

Thank you for making our hard work worthwhile, Adrian! We're so pleased to have resolved your concern. Thank you for the opportunity to make things right. 💙

Posted 1 year ago

“Giant e-bike colour Mars chameleon!! Sounds as crazy as it looks This was a super close match in gloss format and has the same colour flick from bronze to purple Went for the small pot and brushes The paint sticks worked a treat on the stone chips And a larger scratch covered with a thin art paint brush Worth the cost for a premium product Would I use again?? Definitely 5 stars”

Touch Up Paint Factory 5 star review on 10th October 2024

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Posted 1 year ago

Hi Steven! Thank you for your fantastic review! We appreciate your recognition of our premium quality and are excited to have you as a repeat customer! If you have any tips or photos of your project, we’d love to see them. Thanks for the glowing 5 stars! 🌟

Posted 1 year ago

“Emails to check order correct. Corrected slight error and sent out to arrive on time Great service”

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Posted 1 year ago

Your satisfaction brings us joy—thank you, Nick!

Posted 1 year ago

“Hi , not used the pen yet but the service has been great, delivered as stated and well packaged. Great experience. Thx.”

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Posted 1 year ago

Hi Andy! We’re so grateful for your review! Once you have the chance to use the paint, we’re confident you’ll love it! If you do run into any issues, please remember that we’re here to help. Don’t hesitate to reach out if you need assistance. Happy touch-up painting!🎨

Posted 1 year ago

“Had small touch up pot. Really good colour match and no clear required. Great for touching up stone chips.”

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Posted 1 year ago

Hi Richard! We’re thankful for your wonderful review!

Posted 1 year ago

“I've been using this supplier for a while now, but unfortunately, their service has gone downhill. Several of my recent orders have taken weeks to arrive, despite being promised delivery within a few days. Every time I contact them, they simply blame DHL for the delays and take no responsibility themselves. What's worse is that I'm constantly having to chase them up about my missing orders. I've been promised call backs with updates on more than one occasion, but those never come. I'm the one who has to follow up. It's incredibly frustrating, especially when they send me emails asking for product reviews on items I ordered over two weeks ago and still haven’t received. Due to these repeated issues, I will be avoiding this supplier going forward and recommend others do the same. The lack of accountability and poor customer service has made it impossible to continue doing business with them.”

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Posted 1 year ago

Hi there, thank you for taking the time to share your feedback. We are truly sorry to hear about the delays you've experienced and fully understand how frustrating this must be, especially as a valued customer. This is certainly not the standard of service we aim to provide. We would greatly appreciate the opportunity to resolve this matter. If you could please send us your order details or respond to the email we sent, we would like to make things right. Your satisfaction is very important to us, and we hope to have the chance to continue serving you in the future.

Posted 1 year ago

“It's not been delivered!!! Where is it?!!!”

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Posted 1 year ago

Hi there, Kyle! We are sorry if you have not received your order, this is not the level of service we aim to provide. May you respond to the email that we sent? We would like to provide you a solution to this issue. Thank you for bringing this matter our attention and would love to resolve it promptly. We look forward to hearing from you soon.

Posted 1 year ago

“Excellent service as like before. Received my order within three days”

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Posted 1 year ago

Thank you for your continued support, John!

Posted 1 year ago

“My car is metallic black but the paint was only black even after it had a good shake”

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Posted 1 year ago

Hello James! Thank you for sharing and we apologise for your experience. We request that you respond to our email so we can resolve this for you. Alternatively, you can contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 for prompt assistance.

Posted 1 year ago

“Excellent customer services, no quibble replacement when the colour wasn’t quite right, good product, fast delivery very professional.”

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Posted 1 year ago

Hi there, Nick! Thank you so much for sharing your experience with the team. Glad that your issue got sorted out, and thank you for the opportunity to make things right for you.

Posted 1 year ago

“Having an imported vehicle made no difference when ordering from Touch up Paint factory. The supplied paint was a perfect match.”

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Posted 1 year ago

Your feedback brightens our day, William! So pleased to know your positive experience using Touch Up Paint Factory. Happy driving! 🚙✨

Posted 1 year ago

“great product and prompt delivery”

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Posted 1 year ago

HI Simon! We’re ever so grateful for your glowing review!💖

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 5,754 reviews