Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,754 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th May 2026

161

Anonymous

Anonymous // 01/01/2019

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“Very quick delivery and communication, great choice of product , very happy with my choice and very easy to get the correct paint match”

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Posted 1 year ago

Thanks for brightening our day with your review, Mark! 🔥🎨

Posted 1 year ago

“Speedy delivery, right colour great service”

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Posted 1 year ago

We’re honored by your kind review. Happy driving! 🚗✨

Posted 1 year ago

“Excellent products with good colour match and repair instruction. Would highly recommend Touch Up Paint Factory products & repair advice.”

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Posted 1 year ago

Thanks for choosing us and sharing your experience, Nina! 💖

Posted 1 year ago

“Excellent product excellent customer service”

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Posted 1 year ago

Hello George! We’re really sorry to hear that you haven't received your order yet. We’d like to help resolve this for you as quickly as possible. Could you please provide us with your order details? We’ll investigate and keep you updated on the situation. Thank you for your patience, and we look forward to sorting this out for you!

Posted 1 year ago

“It's pleasure to write a positive review, the touch up pen was easy to use and the colour was spot on.”

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Posted 1 year ago

Your review is a true gift—thank you, David!

Posted 1 year ago

“Don't know about their factory but the paint seems ok, good colour match initially. Too early to tell how it weathers.”

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Posted 1 year ago

We’re grateful for your support—thank you, Chris! 🚗✨

Posted 1 year ago

“Nib keeps blocking up and color no where near the color of the vehicle Feel like I’ve completely wasted my money FairPlay to the company they did send me out another pen and can’t complain on the customer service but the colour is still darker than it should be so still couldn’t use it as it stood out like a sore thumb”

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Posted 1 year ago

Hello there, Lee. We’re really sorry to hear about the issues you’ve encountered with the nib and the colour mismatch. That sounds incredibly frustrating, and we certainly don’t want you to feel like your money has gone down the drain! If you could share a bit more detail about the specific problems, we’d love the chance to make things right. Whether it’s troubleshooting the nib or finding a more accurate colour match, we’re here to help. After all, every vehicle deserves to shine! Looking forward to your response.

Posted 1 year ago

“Fast delivery and very easy to use would recommend then completely”

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Posted 1 year ago

We couldn’t be happier to hear this—thank you! 🚚⚡💙

Posted 1 year ago

“Promt reliable service. Excellent product.”

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Posted 1 year ago

Your 5-star review made our day!

Posted 1 year ago

“The gloss was perfect. The Matt doesn’t come out of the pen so can’t use it.”

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Posted 1 year ago

Hello Mark, we are sorry if you encountered issues while using the pen. Can you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 together with a short description of the issue. We'd love to understand what went wrong and how we can help you with this issue. Thank you.

Posted 1 year ago

“Fabulous colour match and so,so easy to apply.Covered a couple of chips on the drivers door edge with a couple of coats and cannot see the repairs. Extrenely pleased”

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Posted 1 year ago

We’re thrilled you loved your experience—thank you Andrew! Happy driving! 🚙✨

Posted 1 year ago

“Easy to order easy to use great product!”

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Posted 1 year ago

Wonderful! Thank you for taking the time to share your experience with us. 🚗✨

Posted 1 year ago

“Perfect colour match very pleased”

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Posted 1 year ago

Awesome, Richard! 💖

Posted 1 year ago

“Very quick turnaround from ordering to delivery.looks like a quality product for the money.Colour match is spot on when I tested it on a small inconspicuous area.Very pleased with my purchase.”

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Posted 1 year ago

Your review brings us joy—thanks Gary!

Posted 1 year ago

“Needed the right paint colour for my dad's Corsa. Easy to find and came very quickly. Great service, thanks”

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Posted 1 year ago

We’re grateful for your kind feedback—thank you Alison! Happy touch-up painting! 💗

Posted 1 year ago

“Quick delivery and perfect colour match, clear instructions. Well satisfied”

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Posted 1 year ago

Thank you for your lovely comments, James 🌈

Posted 1 year ago

“Bought two of these touch up pens one for a dark blue metallic porsche was optimistic & a black metallic audi absolutely brilliant exact colour code very easy to use would definitely recommend this product”

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Posted 1 year ago

Thank you for your thoughtful support, Brad! Glad to know that you have a satisfactory experience with Touch Up Paint Factory. 🚙✨

Posted 1 year ago

“Paint seems to be pretty accurate in colour, can’t vouch yet for durability in weathering. The paint is easy to apply with the pen applicant.”

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Posted 1 year ago

Thank you for your fantastic feedback! 🔥

Posted 1 year ago

“I ordered a paint pen and it arrived after a few days by by normal post.”

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Posted 1 year ago

Your review truly means a lot to us—thanks, James! 🚚⚡💙

Posted 1 year ago

“All in one pen may work on very small chips. It did not work on edge of my motorhome door I tried original nib and small brushes but could not get it to spread or cover.After sales very good was advised by Bob to try small pot of matched paint and applicators.Paint was a perfect match and did a lovely job .Thanks for follow up.I changed my review to 5 star”

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Posted 1 year ago

Hello Stephen, we are sorry to hear your experience. Would you mind sharing with us more details about this issue or contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 and we would love to provide you assistance to this issue.

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 5,754 reviews