Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,330 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

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“Great service fast diliver”

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Posted 9 months ago

Thanky you so much for sharing your experience, William! 🚚⚡💙

Posted 8 months ago

“Bought a touch-up pen for our Alfa Tonale after the previous owner had somehow damaged the edge of the rear bumper. After three coats and a polish the repair has blended in pretty well, albeit not perfectly. A brush option for “dotting” into small areas of damage would have been useful.”

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Posted 9 months ago

Thank you for sharing your experience with us, Jon! We’re glad to hear the touch-up pen worked well after a few coats and a polish, even if the result wasn’t perfect. We completely understand how challenging it can be to achieve a flawless finish on tricky spots, and we appreciate your feedback about a brush option for smaller areas — that's a great suggestion! If there’s anything else we can do to improve your experience, please don’t hesitate to let us know. We’re always here to help and want to ensure you’re fully satisfied with the result!

Posted 9 months ago

“The order was processed quickly and efficiently and upon arrival the paint was a perfect match Thank you”

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Posted 9 months ago

So happy to hear you're satisfied with the service received and the paint met your expectations, Alec. 🚗✨

Posted 8 months ago

“This is the second time I've been completely satisfied with the service and quality of this product, and ease of use, highly recommended”

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Posted 9 months ago

Lovely to hear your feedback, Barry! 💙

Posted 8 months ago

“I have bought many products, put this one is the best , all in one paint pen , colour matched exactly, and easy to apply, good value for money.”

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Posted 9 months ago

Thank you so much for your wonderful feedback, Jason! We’re thrilled to hear that our all-in-one paint pen is the best product you’ve tried and that the colour match was perfect. It’s great to know you found it easy to apply and good value for money. We truly appreciate your support and are glad to have exceeded your expectations! 🚗✨

Posted 8 months ago

“Quick delivery and the product is perfect, excellent match for my car and the paint pens are easy to use, they do the job well. The “how to” videos are very helpful.”

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Posted 10 months ago

Thank you for your fantastic review, Peter! We’re so glad to hear that the delivery was quick and that the product worked perfectly for your car. It’s great to know the paint pens were easy to use and that the "how to" videos were helpful. Your feedback means a lot, and we truly appreciate your support! 🙌

Posted 8 months ago

“Fast delivery and good customer service. Paint didn't quite match though, slightly too dark”

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Posted 10 months ago

Hello Fred! Thank you for your kind words about our delivery and customer service! We’re really sorry to hear that the paint didn’t quite match — we understand how important it is to get that perfect colour match. If you'd like, we’d be more than happy to assist you further and see if we can get you a better match. Please do reach out to us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 — we’re here to help! Thanks again for your feedback, and we’ll do our best to make sure your next experience is spot on!

Posted 9 months ago

“Exalent service and product. Perfect match for my 45 year old car”

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Posted 10 months ago

Thank you for choosing us, Steven, with your touch up paint project!

Posted 8 months ago

“Excellent service and advice to enable a professional finish to be obtained. The paint was an exact match for my 29 year old vehicle and it covered superbly. I higlhy recommend.”

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Posted 10 months ago

Wow! Thank you so much for sharing your experience using Touch Up Paint Factory, Robert! ⭐⭐⭐⭐⭐

Posted 8 months ago

“Perfect match as usual. This is my 4 th time using there product and had good results every time.”

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Posted 10 months ago

Wow! So happy to see and respond to a review made by a returning customer like you, Kenneth! Thank you so much for giving us a perfect rating! 🤩

Posted 8 months ago

“Exact colour match and easy application. Worth spending that little extra to get a decent product.”

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Posted 10 months ago

Thank you for making Touch Up Paint Factory part of your project, Kevin!

Posted 8 months ago

“Very efficient service and prompt delivery”

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Posted 10 months ago

Wow! Glad to hear that we have met your expectations with the service and delivery. 🚚⚡💙

Posted 8 months ago

“Not used yet but looks ok as ordered cheers”

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Posted 10 months ago

Thank you so much for the feedback, David!

Posted 8 months ago

“The 30ml Grey touch up paint for my 2018 Audi matched up perfectly. Although the price seems high for a small amount of paint, it was well worth the expense to hide bonnet stone chips. The appearance is good and the formation of rust is prevented.”

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Posted 10 months ago

Thank you for your feedback! We understand that the price can seem high for a small quantity, but we’re pleased you found it to be worth the investment. Thank you for choosing our paint, and we appreciate your support! 🚗✨

Posted 8 months ago

“Excellent colour match. Reasonable cost for a good quality product. Although the initial order acknowlegement clearly stated that I would be contacted once dispatched, no message arrived. Just as well I was at home, otherwise the delivery might not have been made. You really need to comfirm dispatch for customers who might have to make arrangments for someone to be in to receive the order. New customers need to be aware that delivery times are from dispatch, not order placement. The delivery choices of standard 48 hours or next day delivery are a little misleading on that basis. Only minor niggles and generally very happy. Would definately use again.”

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Posted 10 months ago

Thank you for your detailed feedback, John! 🤩 We’re so glad to hear that you were pleased with the colour match and quality of the product. We also appreciate you highlighting the areas where we can improve, particularly around dispatch notifications and delivery expectations. We’ll certainly take your points on board to make the experience even better for our customers in the future. We’re delighted you were happy overall and would definitely use us again – that’s exactly what we aim for! Thank you once again for your support, and we look forward to serving you in the future.

Posted 8 months ago

“Asked for a review but the product still hasn't arrived. Useless carrier?”

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Posted 10 months ago

Apoligies for the experience, Kevin! It seems that our team has gotten in touch with you. We hope everything has been clear and we appreciate you bringing this matter into our attention.

Posted 9 months ago

“100 % Good Thanks”

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Posted 10 months ago

100% colour match guarantee 100% thank you as well, Usman! ⭐⭐⭐⭐⭐

Posted 8 months ago

“All good.”

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Posted 10 months ago

Thank you, Ian!

Posted 8 months ago

“The paint from this company is far superior to its rivals. The paint appears to be thicker but still maintains ease of application but covers much better needing less coats. Colour matching is spot on with the cars VIN number printed on the can.”

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Posted 10 months ago

Thank you for your excellent review, Barbara! Your feedback means a lot, and we truly appreciate your support! ❤️

Posted 8 months ago

“Simple . Paint colour is a very poor match”

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Posted 10 months ago

Hello there, Peter! We're really sorry to hear the colour wasn’t a good match — that’s not the standard we aim for. Our team has reached out and offered a remake, as we’d genuinely appreciate the opportunity to make things right for you. At the end of the day, your satisfaction matters to us, and we’re here to ensure you get the perfect finish you were hoping for. 🎨✨

Posted 9 months ago

Touch Up Paint Factory is rated 4.6 based on 5,330 reviews