Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,034 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,034 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 24th June 2026

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality, got aerosol paint for silver corsa and 1k laquer. Very happy with results”

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Posted 10 months ago

Grateful for the 5 stars, Sam! Pleased to hear your car’s paintwork is looking brilliant again.

Posted 9 months ago

“Great product”

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Posted 10 months ago

Thank you so much for your perfect ⭐⭐⭐⭐⭐ rating!

Posted 9 months ago

“I was sceptical about this product at first but gave it a try. Great colour match and great improvement.”

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Posted 10 months ago

Thanks for the kind review, Paul! We love helping customers keep their cars looking smart.

Posted 9 months ago

“Excellent service and quality of the paint pen. Very please.”

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Posted 10 months ago

We are also very pleased with your satisfaction with the product, Paul! Your review is highly appreciated.

Posted 9 months ago

“The delivery was good and the product looks fine but I haven't used it yet”

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Posted 10 months ago

Hi James, thanks for sharing your experience with us! We're excited for you to try the paint and can't wait to hear what you think.

Posted 9 months ago

“Very satisfied with product and price. Delivery to Denmark did not take long. I will be using your company again in the future.”

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Posted 10 months ago

Hi there, Brian! Glad to hear a positive experience for a delivery in Denmark! Thank you so much for taking the time to share this with us. We truly appreciate your support and look forward to serving you again in the future!

Posted 9 months ago

“Excellent customer service when the touch up pen I ordered arrived in the wrong colour. Quickly corrected at no cost to me. Products I have had have always been high quality and accurate to the colour match.”

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Posted 10 months ago

Thank you for your kind words, David! We're sorry again for the initial mix-up, but we're glad we could quickly make it right for you. We really appreciate your continued trust in our products and are happy to hear you've consistently found them to be high quality with accurate colour matches. Always here to help if you need us again!

Posted 9 months ago

“Paint arrived on time and was a good match ,easy to use”

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Posted 10 months ago

Wonderful to hear, John! Thank you so much for choosing Touch Up Paint Factory.

Posted 9 months ago

“2022 Hyundai Kona N sonic blue this is a perfect match but remember to shake it well.thanks”

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Posted 10 months ago

Thank you for sharing your tips in using the kit, Malcolm! 🤩

Posted 9 months ago

“When my touch up pen arrived I was a bit dubious about using it, so followed the instructions on how to apply, after a few hours when the paint dried I was pleasantly surprised on how well it looked and believe me the colour matched was spot on, I would highly recommend the touch up paint factory , well impressed”

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Posted 10 months ago

Thank you for your honest and detailed feedback, Paul! We're so glad you gave the pen a try and were pleasantly surprised by the results — especially with that spot-on colour match. It means a lot to hear you’d highly recommend us. We truly appreciate your support and are happy you’re well impressed!

Posted 9 months ago

“Brilliant paint match made easy with a pen. Fast delivery and good value for money.”

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Posted 10 months ago

Hello Mike! Delighted you’re pleased – your 5 stars made our day.

Posted 9 months ago

“Only tried it on one stone chip, but matched up ok, so happy with my purchase.”

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Posted 10 months ago

Thank you for letting us be part of your car restoration for the stone chip, Malcol, – we’re thrilled with your review!

Posted 9 months ago

“Easy to apply and pleasing result. Thank you.”

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Posted 10 months ago

Delighted you’re pleased – your 5 stars made our day, Ian.

Posted 9 months ago

“Excellent service and communication, but disappointing recent colour-match experience.”

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Posted 10 months ago

Hello Max, we understand how dissapoinitng this must be for you and this is not the experience we want you to have. However, we appreciate the opportunity to make things right. Just know that Touch Up Paint Factory stands with our guarantee.

Posted 9 months ago

“The colour match is perfect but the applicator is very poor.”

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Posted 10 months ago

Hi there, Trevor. We are glad that you found the paint match perfect, while the experience with the brush is not up to your expectations and we apologise about that. If you can provide more details via email, we would be glad to investigate and issue a resolution.

Posted 9 months ago

“Very thin paint covers nothing”

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Posted 10 months ago

Hello Neil, we understand you frustration and apologise for the issue experienced. This is not the quality of our paint and we would like to understand what went wrong. May we ask that you email us at info@touchuppaintfactory.co.uk so we can investigate what happened and provide you a resolution?

Posted 9 months ago

“very good product , The pen design is a great way to apply paint to small stone chips etc”

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Posted 10 months ago

Hello Keith, appreciate you sharing your experience using Touch Up Paint Factory. If there's anything that we can do to help improve your experience, do let us know.

Posted 9 months ago

“Reasonably priced and very helpful with after sales enquiries.”

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Posted 10 months ago

Thanks a bunch for taking the time to leave us a fantastic review, John.

Posted 9 months ago

“Good colour match and speedy delivery. Matched to your exact vehicle.”

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Posted 10 months ago

Hello James! We really appreciate your feedback – so glad to hear the colour match was perfect.

Posted 9 months ago

“Great quality and service. Done the job.”

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Posted 10 months ago

Hi Julie! Cheers for the five-star feedback! 🥂

Posted 9 months ago

Touch Up Paint Factory is rated 4.5 based on 6,034 reviews