Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 4,361 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 4,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 10th May 2025

131

Anonymous

Anonymous // 01/01/2019

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“Prompt service. But I can't believe you can't thin it to spray. I will carry out some experiments”

Helpful Report

Posted 7 months ago

We understand your concern about the paint’s consistency for spraying and appreciate your willingness to experiment. If you have any questions or need advice during your experiments, feel free to reach out. Again, thank you for giving us a perfect ⭐⭐⭐⭐⭐ rating, Colin.

Posted 7 months ago

“so far, my order has been blocked at British customs for a week and nobody seems to have an answer... to be updated”

Helpful Report

Posted 7 months ago

Thank you for bringing this to our attention, Tony. We’re sorry to hear about the delay with your order. Customs issues can sometimes be tricky, but we’re here to assist in any way we can. Please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 include your order details, and we’ll do our best to help resolve this issue. We appreciate your patience and understanding and will work to resolve this as quickly as possible. 📧 📞

Posted 7 months ago

“Very pleased with the results of the paints Thank you”

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Posted 7 months ago

Hi there, Made! Thank you for taking the time to share your Touch Up Paint Factory experience. If there's anything that we can do to improve your experience do let us know. 🚗✨

Posted 7 months ago

“The instructions were very helpful. The preparation is the key for getting the best results.”

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Posted 7 months ago

Hi there, Richard! Thank you for sharing your Touch Up Paint Factory experience! It’s always one of our goal to provide clear guidance to ensure a smooth process. We're glad that it helped you with your repair. If you have any more questions or need further assistance, feel free to reach out. We’re here to help make sure your touch-up job turns out perfectly! 🙌 ⭐⭐⭐⭐⭐

Posted 7 months ago

“I had two small chips to touch up and was very pleased with the colour match due to it being a metallic orange which I was sceptical about a colour match. Brilliant match .”

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Posted 7 months ago

Thank you for the perfect ⭐⭐⭐⭐⭐ rating, J Ellison!

Posted 7 months ago

“Speady delivery, product looks a good paint match, very happy with the service.”

Helpful Report

Posted 7 months ago

Wonderful, Ian! Glad that we have met your expectations with our delivery, paint match and our service. If you need any further assistance or have more questions, feel free to get in touch. We’re here to ensure your experience remains excellent! 💙

Posted 7 months ago

“Choosing the paint was very easy. Check out and delivery cannot be faulted.”

Helpful Report

Posted 7 months ago

Hi there, Richard! Thank you for sharing your smooth ordering process on Touch Up Paint Factory's website and for rating us a perfect ⭐⭐⭐⭐⭐. 🌐

Posted 7 months ago

“An outstanding business. Wrong colour sent out twice but on the third occasion the correct one received. Colour was from the Audi exclusive range which I had as a £2,000 option when buying the car. Turns out the colour is a "Ford" paint.”

Helpful Report

Posted 7 months ago

Hi there, Stuart! 👋 Thank you for your candid feedback and for your patience throughout the process. We’re delighted to hear that you finally received the correct colour after the third attempt. We appreciate you allowing us the opportunity to make things right and it's always our goal to deliver our promise of 💯 colour match guarantee. If there’s anything more you need or if you have any further questions, please don’t hesitate to get in touch. We’re here to help and to make sure your experience is as smooth as possible. ⭐⭐⭐⭐⭐ 💙

Posted 7 months ago

“Product arrived quickly and as described. Excellent match for white Porsche.”

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Posted 8 months ago

Hello Simon! Thank you for taking the time to share your Touch Up Paint Factory experience. 💙

Posted 7 months ago

“Ellie Hassan was very helpful and between us we got the paint code sorted out. The amount of paint I needed was not a lot and I was unsure about whether to use a brush or the aerosol spray to repair the paintwork with a primer coat. Both methods were very successful and the coverage produced an excellent finish with a very good colour match. There was a lot of paint left in the can which I am sure will come in useful soon. Many thanks for an excellent product.”

Helpful Report

Posted 8 months ago

Thank you for the fantastic feedback! Glad that hear that you have been assisted in your touch-up repair journey. If there's anything that we can do to improve your experience, don’t hesitate to get in touch. We’re always here to ensure you get the best results with our products. Many thanks for your kind words, Clive! 💖

Posted 7 months ago

“A very nice product & a perfect colour match”

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Posted 8 months ago

Hello Chris! thank you for taking the time to share your feedback with Touch Up Paint Factory. Pleased to know that you find our paint a perfect match to your vehicle. 🚗✨

Posted 7 months ago

“The cans have a good level of pressure and gives a good finish with very little work after the paint has dried to get a good final finish.”

Touch Up Paint Factory 5 star review on 10th September 2024

Helpful Report

Posted 8 months ago

Hi there, Philip. Thank you so much for taking the time to share your experience and even sending a photo. Pleased to know that you achieved such a good result with the paint. If you have any more questions or need further assistance, just let us know. Here’s to effortless perfection! 💙

Posted 7 months ago

“Great colour match, easy to use and fast delivery.”

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Posted 8 months ago

Thank you for taking the time to share your experience with Touch Up Paint Factory, Adrian! 💙💙

Posted 7 months ago

“It was wonderful I bought the spray paint and the after gloss spray.I have an old car and it took all the scratches away and I looks like a new car”

Helpful Report

Posted 8 months ago

Thank you for the wonderful feedback, Angela! It’s fantastic to hear that the spray paint and gloss spray have breathed new life into your old car, making it look as good as new. If you need any more assistance or have additional questions, feel free to reach out. Here’s to many more miles with your newly refreshed car! 🤩 🚗💨

Posted 7 months ago

“Unfortunately the colour match was awful and if anything has made the touch up worse. Would not recommend this touch up paint and a waste of money. Thankfully a bit of black electrical tape to create a band looks a million times better.”

Helpful Report

Posted 8 months ago

Hi there, Marcus! Thank you for your feedback, and we’re truly sorry to hear that the colour match did not meet your expectations. It’s disappointing when a product doesn’t deliver the results you hoped for, and we apologise for the frustration this has caused. We’re glad to hear you found a creative solution with the black electrical tape, but we certainly wish the touch-up paint had worked out better for you. Please reach out to us at info@touchuppaintfactory.co.uk or call us on +44 (0) 1295 380 495. We’d like to discuss this further and explore how we can make things right for you. Your feedback is valuable, and we want to ensure we address any issues and improve our products in the future. Thank you for bringing this to our attention.

Posted 8 months ago

“Fantastic service really helpful and had everything i needed”

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Posted 8 months ago

HI Bryan! Thank you for your kind words! We’re always here to ensure you have a smooth experience, so if you have any more questions or need further assistance, just let us know. Here’s to keeping everything looking fantastic!🔥💗

Posted 7 months ago

“Second time used The Touch Up Paint Factory, this time my wife has bought second hand MX-5 in a dark metallic blue which when washed shows stone chips up. The colour match and use of touch up brushes has transformed the car, the need not to use a clear lacquer over the top makes it so easy to have a professional looking job for less than £25.00”

Helpful Report

Posted 8 months ago

Hello Mr. Ellis! Thank you for the fantastic feedback and for choosing Touch Up Paint Factory for a second time! It's really great knowing that we were able to help you again for a second time with your touch-up needs. If you need more touch-up repairs in the future, you know where to find us. 🚗✨💙

Posted 7 months ago

“Paint was perfect match for my mg. Would definitely recommend”

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Posted 8 months ago

Wonderful! Thank you for taking the time to share your experience with us, Keith! Your recommendations means a lot to us and we hope to serve you again should you need another touch-up for your vehicle. 🎨🔥🙌

Posted 7 months ago

“Efficient service.”

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Posted 8 months ago

Awesome! Thank you for taking the time to share your experience with Touch Up Paint Factory and for giving us a ⭐⭐⭐⭐⭐ rating! 💙

Posted 7 months ago

“Quick service, on time paint match was on the money very pleased.”

Helpful Report

Posted 8 months ago

Thank you for the positive feedback, Daniel! We are glad that you are satisfied with the paint, and the service that you received. Happy driving! 💙

Posted 7 months ago

Touch Up Paint Factory is rated 4.6 based on 4,361 reviews