Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,755 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,755 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th May 2026

161

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

Helpful Report

Posted 10 months ago

Lovely, Ian! Thank you for choosing TUPF!

Posted 10 months ago

“excellent colour match very fast delivery reasonable price”

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Posted 10 months ago

Glad to hear that you received your order quick. We appreciate you sharing your paint match experience.

Posted 10 months ago

“Fantastic product for the price ,easy to use with full instructions in the parcel Will be ordering for my other car ASAP”

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Posted 10 months ago

Thank you for choosing Touch Up Paint Factory, James, and we look forward to helping you and your car soon!

Posted 10 months ago

“Great paint with fantastic advice, there was a slight issue with postage but the team resolved it with zero fuss! Will be using again”

Touch Up Paint Factory 5 star review on 2nd July 2025

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Posted 10 months ago

Many thanks for the lovely 5-star support, Jason!

Posted 10 months ago

“My Paint pen was perfect to my Audi! Nice and Esy to paint.”

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Posted 10 months ago

Your satisfaction means everything—thank you, Johan!

Posted 10 months ago

“Very good colour match. Easy to apply”

Helpful Report

Posted 10 months ago

Thanks for the feedback! We're happy to hear the colour match was very good and that the application was easy. Appreciate you sharing your experience! If there's anything that we can do to help improve your experience, do let us know.

Posted 10 months ago

“Found getting enough paint down the felt tip difficult, in the all in one pen. It tends to dry too quickly before you can introduce it to the scratch. The first nib was a sticky mess in a very short space of time, luckily they do give you a spare but you'd need about 10 to utilise the whole paint in the pen. I also thought the colour was slightly too dark for our VW Transporter.”

Helpful Report

Posted 10 months ago

Thanks so much for your honest feedback, Derek — really appreciate you taking the time to share your experience. Sorry to hear you had trouble getting the paint to flow properly from the pen. The felt nibs can sometimes clog if the paint dries too quickly, especially in warmer conditions or with longer use. It’s good to know the spare helped, but we totally get that one isn’t always enough. Also, thanks for pointing out the colour issue with your VW Transporter. Even slight differences in shade can stand out, and we’d love to help sort that for you if we can. Just let us know your paint code or any details at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 and we’ll take a look.

Posted 10 months ago

“Service and delivery excellent. I cannot review the product; it is raining too hard to test !”

Helpful Report

Posted 10 months ago

Thank you for the kind words about our service and delivery—fingers crossed the skies clear soon so you can give the product a proper go! When the sun finally makes an appearance and you're able to test it out, we’d love to hear how it goes. If you need any tips, guidance, don’t hesitate to get in touch.

Posted 10 months ago

“Colour was incorrect ? Supposed to be crystal silver”

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Posted 10 months ago

Thanks for getting in touch — and we're really sorry to hear the colour didn’t come out as Crystal Silver as expected. That’s definitely not the result we want for you. Can you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495. We’ll do our best to get this sorted for you!

Posted 10 months ago

“I didn't find the paint matched very well on my white bmw”

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Posted 10 months ago

Hello Jason! Thanks for letting us know — we're really sorry to hear the paint didn’t match well. While white shades can be quite tricky as they’re easily affected by lighting, age of the paintwork, and finish. We totally understand how frustrating that can be. If you'd like, we can take a closer look and see what might’ve gone wrong. Just contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495, and we’ll do our best to sort it for you!

Posted 10 months ago

“Very very good color match. Easy to use so 10 out 10 for the product. Not the fastest delivery time but hey ho.”

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Posted 10 months ago

We appreciate your warm feedback immensely. And apologies if you experienced delays with deliveries.

Posted 10 months ago

“Excellent service from a very good company, the touch up paint appears an exact match. Thxs”

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Posted 10 months ago

Thanks for giving us the opportunity to help you, Malcolm.

Posted 10 months ago

“Top class service and excellent product.”

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Posted 10 months ago

Thank you for taking the time to share your experience, Philip!

Posted 10 months ago

“Good quality paint and a close colour match. Quickly despatched.”

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Posted 10 months ago

Thanks for your kind message and top rating, Paul.

Posted 10 months ago

“Good quality and good colour match, Touch up applicator of all in one paint very useful and made repairing small scratches straight forward.”

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Posted 10 months ago

We’re thankful for each and every 5-star review, Stuart.

Posted 10 months ago

“I don’t think the colour matches very well, it’s too lite”

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Posted 10 months ago

Hello Ruby, we are sorry to hear about your experience. Can you please contact us at info@touchuppaintfactory.co.uk so we can check this for you?

Posted 10 months ago

“A little bit expensive”

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Posted 10 months ago

Appreciate your thoughts or feedback with the pricing. While TUPF may not be the cheapest option in the market as this is due to us investin in advanced technology to offer a 100% colour match guarantee, so you’re not just paying for paint, but for precision and peace of mind. Thank you for your thoughts and if there's anything that we can do to help improve your experience, do let us know.

Posted 10 months ago

“The touch up pen arrived sooner than estimated and in perfect condition, its easy to use and worked exactly as described covering the stone chipped areas better than I hoped it would, buy this product with confidence.”

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Posted 10 months ago

Thank you so much for taking the time to share your experience using Touch Up Paint Factory, Douglas.

Posted 10 months ago

“Touch up paint pen ordered, arrived very promptly and was a perfect match”

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Posted 10 months ago

Thank you so much for taking the time to share your experience, Anthony! If there's anything that we can do to help improve your experience, do let us know.

Posted 10 months ago

“Not good at all the nib dries out to quick and you end up having to sand it off. You end up having to do more work, disappointed.”

Helpful Report

Posted 10 months ago

Thank you for sharing your experience, Kev — we’re sorry to hear the nib dried out quickly and caused extra work for you. If you’d like, please reach out to us at info@touchuppaintfactory.co.uk with your order details. We’d be happy to help troubleshoot or find a suitable solution.

Posted 10 months ago

Touch Up Paint Factory is rated 4.5 based on 5,755 reviews