Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,758 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,758 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th May 2026

161

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product, exactly what I needed”

Helpful Report

Posted 1 year ago

Glad to hear your positive experience with Touch Up Paint Factory, Andy! 🚙✨

Posted 1 year ago

“Great paint colour match, and easy to apply.”

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Posted 1 year ago

Hello Alfie! Thank you so much for your review!

Posted 1 year ago

“FANTASTIC COMPANY TO DEAL WITH.. EXCELLENT PRODUCTS..GREAT COMMUNICATION.. WELL PACKAGED WITH FAST POSTAGE WITH NO HASSLE. BOUGHT A FEW TIMES AND WILL NOT HESITATE TO BUY AGAIN. 😊👍”

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Posted 1 year ago

Hi there, Mr Johnson! Thank you so much for your continued trust in Touch Up Paint Factory. We look forward to serving you and your car again in the future! 🚙✨

Posted 1 year ago

“Item not been used yet, will review when used. Very pleased with quick delivery.”

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Posted 1 year ago

Glad to hear your positive experience with us Gary! We look forward to hear back from you once you tried the paint. 🚗✨

Posted 1 year ago

“Love this touch up pen, paint this exact as the car and works great. Delivery was very fast.”

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Posted 1 year ago

Hi there, Russell! Thank you so much for sharing your experience with TUPF and for choosing us. 💙

Posted 1 year ago

“The paint pen seems OK, but it took 4 weeks for it to be delivered sadly!”

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Posted 1 year ago

Hi there, Paul! That’s definitely a long wait – we completely understand how frustrating it can be when delivery takes longer than expected. While we're glad to hear the pen itself seems to be working well, we’re sorry the delivery wasn’t up to speed. If there’s anything we can do to make up for the delay or help you moving forward, just let us know. We truly appreciate your patience!

Posted 1 year ago

“Having waited for the correct clime to be ok to stay we’ve discovered it is no where near the right colour”

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Posted 1 year ago

Hello there, Peggyanne! We are sorry to hear about your experience. We understand how frustrating this situation must be for you. However, it appears that our team has already initiated a contact with you. We look forward to hear from you so we can help you. Your satisfaction is key, and we’re here to make sure it’s sorted out for you!😊

Posted 1 year ago

“Sadly, the colour did not match given that I gave my registration, it was too dark, even allowing for sun drench. that said its a uk car and was t cut back. so i've not used it.”

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Posted 1 year ago

Hello Austin! 👋 We apoligise for any issues experienced, especially after providing the registration – we understand how disappointing that can be. Colour matching can be a bit tricky sometimes, especially with sun exposure and wear, but we want to make sure you’re completely satisfied with the result. Our team has already sent you a message and we hope we can work with you for a resolution.

Posted 1 year ago

“Had a problem with paint sent. TouchupPaintfactory were great, sorted the problem out really quick.”

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Posted 1 year ago

Awesome! Glad to hear that you had a positive experience with our support team. Thank you so much for the opportunity to help you.

Posted 1 year ago

“Ordered touch up paint from Vauxhall dealer about 3 months ago and still not arrived - ordered from Touch Up Paint Factory and it arrived in 3 days.”

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Posted 1 year ago

Thank you so much for sharing your Touch Up Paint Factory delivery experience, Terry! We're thrilled to hear that your order arrived in just 3 days. We appreciate your feedback!🚚⚡💙

Posted 1 year ago

“Excellent would highly recommend this product I used it twice and you cannot tell the difference I used the pen”

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Posted 1 year ago

We’re absolutely over the moon with your feedback, Leonard! Thanks for taking the time to leave us such a glowing review with using the paint pen two times. Should you need help, do let us know. 🚗✨

Posted 1 year ago

“excellent prroduct and wonderful value for money”

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Posted 1 year ago

Thank you for the glowing review! We’re delighted to hear that you had such a positive experience.

Posted 1 year ago

“Whilst I haven't had a chance to use the paint supplied the afterservice provided is second to none and the paint match is spot on”

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Posted 1 year ago

Hello Rosie, we're sorry to hear about your experience with the blending solution. However, we’re glad the colour match was spot on, but it sounds like the application didn’t go as smoothly as hoped. If you need any tips for getting a flawless finish or further assistance, don’t hesitate to reach out to us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495. We want to make sure you get the best result possible!

Posted 1 year ago

“Easy to order the correct colour. Service speedy.”

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Posted 1 year ago

Wonderful! Thank you so much for sharing your experience. 🚗✨

Posted 1 year ago

“Order delivered promptly, application instructions followed and super matching paint does a fantastic job.”

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Posted 1 year ago

Hello Simon! Thanks ever so much for your 5-star rating! We’re thrilled to hear you enjoyed your experience with Touch Up Paint Factory.

Posted 1 year ago

“Great product, good instructions”

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Posted 1 year ago

Awesome, Shirley! Thank you so much for leaving such a good feedback with the product and the assistance via instructions provided with the kit. Should you need help, we are always here ready to help! 🚙✨

Posted 1 year ago

“I've had touch up paint factory touch ups for most of my cars over the years and very happy with the product and I will continue to use when ever i get a new car”

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Posted 1 year ago

Hello Daryl! Your awesome review has put a big smile on our faces! Thank you for the 5 stars and for sharing your experience. We look forward to assisting you and your car again! 🚙✨

Posted 1 year ago

“The service was great. I ordered online after telephoning to confirm the colour was approriate for my giant bike.”

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Posted 1 year ago

Hello Catherine! Thanks ever so much for your 5-star rating! We are glad that we were able to help you with your concern. Thank you so much for sharing your experience.

Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

Wonderful! Thank you so much for your perfect 5-star review! 🌟

Posted 1 year ago

“Fast delivery, perfect paint match (Porsche Bassalt Black) I will use you guys again. Thanks1”

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Posted 1 year ago

Your 5-star feedback means the world to us, Steve! We’re so glad you had a great experience and are truly grateful for your support. Can’t wait to help you and your car again! 🥂 🚗✨

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 5,758 reviews