Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,365 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 23rd February 2026

David E

Touch Up Paint Factory 5 star review on 17th February 2026

David F

Touch Up Paint Factory 5 star review on 15th January 2026

Polly W

Touch Up Paint Factory 5 star review on 10th January 2026

David F

154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service. Price good. Not used it yet so cannot comment”

Helpful Report

Posted 1 year ago

Thank you for your feedback! Once you have the chance to use the paint, we’re confident you’ll love it! If you do run into any issues, please remember that we’re here to help. Don’t hesitate to reach out if you need assistance. Happy painting! 🚙✨

Posted 1 year ago

“When I first tried out the touch up pen on the test patch my first thought was that the wrong colour had been sent. Despite it appearing black at first the pen was a perfect match for my matt finish paintwork. After a couple of applications it is impossible to see where the chip had been. I'm delighted with the results”

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Posted 1 year ago

Thank you for sharing your positive experience, John! It's fantastic that after a couple of applications, the chip is now virtually invisible. Your satisfaction means a lot to us, and we appreciate your feedback! If you have any tips or photos of your project, we’d love to see them! Happy touch-up painting! 🚗✨

Posted 1 year ago

“It was ok. Colour I don’t think was quite a match. The also fell out the end which was a bit annoying but managed to avoid spilling paint on the car”

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Posted 1 year ago

Hi there, Stephen! Thank you for sharing your experience with us. We’re glad to hear you managed to avoid any spills, but we’re sorry the colour wasn’t quite a match and that the product didn’t meet your expectations. We'd like to hear more details about the order and issue to provide you resolution. Looking forward to hearing from you soon.

Posted 1 year ago

“I ordered touch paint from The Touch Up Paint Factory, the colour was matched to my car using the registration number. My order was delivered quickly by royal mail. The paint matched my car perfectly, and using the guide and items provided with my order, I have covered the scratch successfully.”

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Posted 1 year ago

Thank you for your review, William! We're thrilled to hear that you had a positive experience in resolving your scratch concern with TUPF. Your satisfaction is our top priority, and we appreciate your feedback! If you have any other questions or need further assistance, feel free to reach out. Happy driving! 🌈

Posted 1 year ago

“Delivery on time. Quality perfect as always.”

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Posted 1 year ago

Hi Pieter! Your satisfaction is our top priority—thank you for taking the time to share your positive experience with us!

Posted 1 year ago

Hello Pieter! Your satisfaction is our top priority—thank you for taking the time to share your positive experience with us!

Posted 1 year ago

“Excellent product. Does exactly what it says on the tube!”

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Posted 1 year ago

We’re ever so grateful for your positive review!

Posted 1 year ago

“Excellent service ,ordering was straightforward and easy came well packed and fast delivery”

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Posted 1 year ago

We’re chuffed to bits to hear you had a splendid experience, Trevor! 🤩

Posted 1 year ago

“This is the 3rd delivery of a touch up paint pen. All 3 were delivered in a really good time and the paint was a great match to the original. Definitely recommend to others.”

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Posted 1 year ago

Hi Darran, we appreciate your trust and loyalty in our brand! Your support is invaluable—thank you!💙

Posted 1 year ago

“Delivered quickly”

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Posted 1 year ago

Thank you, Jonathan, for sharing your Touch Up Paint Factory experience.

Posted 1 year ago

“Excellent communication, fast shipping to the U.S. and a good value! Very happy with our purchase!”

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Posted 1 year ago

Thank you ever so much for your lovely review!

Posted 1 year ago

“One of the best spray paints I have ever bought for a car. The coverage was excellent and the spray pattern was second to none. Will definitely order from these again when needed”

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Posted 1 year ago

Thank you for sharing your experience, Damien! We look forward to the opportunity of assisting you again in the future! 🥂

Posted 1 year ago

“Fast delivery, perfect colour match. Quality can with a nice spray pattern. Highly recommended.”

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Posted 1 year ago

Hi Christian! 👋 Your support means the world to us! 🌈

Posted 1 year ago

“Sent the wrong colour although the invoice is correct… should be purple”

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Posted 1 year ago

Hello Mark, we are sorry if the paint you received is incorrect. We sent you an email requesting your information. We would like to make things right for you. Thank you for bringing this matter into our attention.

Posted 1 year ago

“Service was excellent. Unable to comment on product as not been used as yet”

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Posted 1 year ago

Hello Lynne, thank you for sharing your Touch Up Paint Factory experience. Glad that your experience with us has been positive so far, we are sure when you try the product it will be good as well. Just know that you got us if you have questions or concerns.

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Thank you for trusting us, Derek!

Posted 1 year ago

“Bought a touch-up marker for a new Giant bike. Product is excellent and a perfect match. Thank you.”

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Posted 1 year ago

⭐⭐⭐⭐⭐ We’re thrilled to hear you had a great experience, Simon!

Posted 1 year ago

“The Paint arrived on time & the information & small kit included was very helpful Many thanks”

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Posted 1 year ago

We’re so grateful for your positive review, Peter! 💖

Posted 1 year ago

“First class service from start to finish”

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Posted 1 year ago

Your feedback brightened our day, Michael!🤩

Posted 1 year ago

“Efficient and helpful and came quick I have ordered a few times and every time is a good experience thank you”

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Posted 1 year ago

Hi there, Ghisliane! We’re so glad you enjoyed your experience with TUPF! 💙

Posted 1 year ago

“Deliverd in time and perfect matcg will use again”

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Posted 1 year ago

Thank you for your trust and choosing us, Curt! 💓

Posted 1 year ago

Touch Up Paint Factory is rated 4.6 based on 5,365 reviews