Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,035 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,035 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 16th July 2026

Anonymous

167

Anonymous

Anonymous // 01/01/2019

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“Paint colour was to dark, to match my original colour, a replacement paint was sent and finally did the job”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience, Roger! We understand how important is a perfect colour match. We are sorry if we fell short with this on you. It appears that our team has already reached out to you to work with a resolution. We would greatly appreciate the opportunity to make things right for you. Thank you again for bringing this matter into our attention.

Posted 1 year ago

“Excellent service although due to the age of car an exact match was not possible.”

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Posted 1 year ago

Hello Allan. Thank you so much for your kind words and understanding. At TUPF, we offer a 100% colour match guarantee to the original colour of your vehicle when it was new. Unfortunately, we’re unable to account for any UV damage or fading, as this can vary due to several factors. We truly appreciate your understanding on this matter and are grateful for your continued support.

Posted 1 year ago

“Great colour match fast delivery would recommend to family and friends”

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Posted 1 year ago

It’s fantastic to hear you had such a positive experience, and we appreciate you recommending us to family and friends. 🤩

Posted 1 year ago

“Good colour match Fast delivery All good”

Touch Up Paint Factory 5 star review on 26th March 2025

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Posted 1 year ago

Thank you so much for sharing a photo of the repair, Paul! 🚙✨

Posted 1 year ago

“This is my second order with the touch up paint factory, the first last year was a touch up pen that was unusable as the nib collapsed on first use. Against my better judgement I ordered some more touch up paint again, I paid for 48 hour delivery 8 days ago, nothing has arrived. Don’t use this company, poor quality goods, that’s if they even bother shipping them after taking your money.”

Helpful Report

Posted 1 year ago

We’re really sorry to hear about your experience and sincerely apologise for the issues you've encountered with both the touch-up pen and delivery. This is certainly not the level of service we aim to provide, and we understand your frustration. We’d like to make this right for you. Please reach out to us directly at info@touchuppaintfactory.co.uk or give us a call at +44 (0) 1295 380 495. We want to ensure you receive the product you’ve paid for and that this issue is resolved to your satisfaction. Again, we truly apologise for the inconvenience, and thank you for your patience as we work to resolve this.

Posted 1 year ago

“Even though my car is 36 years old the paint colour match is perfect.”

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Posted 1 year ago

Hello Tony! Thank you so much for your kind words. So glad that your paint has not faded and we were able to match it. 🎨

Posted 1 year ago

“Shaked pen as instructed. Painted barely reached end of nib. Then put pen under hot water. Same result. Pen did reach bottom of waste bin. Waste of money.”

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Posted 1 year ago

We’re really sorry to hear about your experience with the touch-up pen, and we completely understand your frustration. This is certainly not the result we want for our customers. We’d love to make this right for you. Please get in touch with us at info@touchuppaintfactory.co.uk or give us a call at +44 (0) 1295 380 495, and we’ll be happy to assist you further. Thank you for bringing this to our attention, and we’re here to help however we can!

Posted 1 year ago

“Brilliant product so easy to use just wish there was a spare nib”

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Posted 1 year ago

Hello Trevor, the paint kit does not include the spare nib, but if you need one, you can certainly find one on our website at https://touchuppaintfactory.co.uk/collections/accessories/products/2-x-replacement-pen-nibs We hope this will help you in the future, should you need help. We're always here! 💙

Posted 1 year ago

“Delivery was quick and Paint was a reasonable match, obviously the old paint had faded which is to be expected. However the finish was awful. The pen did not flow well and left scrub marks which could not be bettered by sanding with 1500 - 2500 grocery and dry”

Helpful Report

Posted 1 year ago

Thank you for your feedback, and we're really sorry to hear about the issues you encountered with the finish. We understand how important it is to get a smooth, seamless result, and it’s disappointing to hear that the pen didn’t perform as expected. If you’re still not satisfied with the result, please don’t hesitate to reach out to us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495, and we’ll be happy to assist to work with a resolution. Thank you again for bringing this to our attention, and we’re here to help however we can!

Posted 1 year ago

“Very pleased with the touch pen. Perfect match for my car. 5 stars from me”

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Posted 1 year ago

Awesome, Lynn! We’re incredibly grateful for your feedback!

Posted 1 year ago

“Ordered many times over the years, won’t buy paint from anywhere else, absolutely brilliant, great company”

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Posted 1 year ago

Hi there, Kate! 👋 Thank you for the fantastic review! It's so nice to see a repaet customer sharing their experience. We’re so pleased to hear your continued support in us. We look forward to your next repair! Happy driving! 🚙✨

Posted 1 year ago

“Great product and service A+++++”

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Posted 1 year ago

⭐⭐⭐⭐⭐ Tim! We can't thank you enough for your generous review!

Posted 1 year ago

“Absolutely spot on the colour match on my car I will order again next time . 👌🏼”

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Posted 1 year ago

Your feedback means so much to us, and we’re so pleased to have met your expectations, John!

Posted 1 year ago

“Quick friendly service.”

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Posted 1 year ago

Thank you for your kind review! We’re grateful for your feedback, Sarah.

Posted 1 year ago

“Excellent company to deal with with a good quality product. Excellent detailed instructions. I’ve used them for my three cars.”

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Posted 1 year ago

Thank you for your fantastic review, Andy! We’re so glad to hear that you’ve had a great experience with us and that our products and instructions have met your expectations. It’s wonderful to know that we’ve been able to help with all three of your cars! If you ever need anything else, don’t hesitate to reach out. We’re always here to assist you. Happy driving! 🚙✨

Posted 1 year ago

“Colour didn't match - Poor!”

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Posted 1 year ago

We're really sorry to hear that the colour didn’t match as expected, and we completely understand your disappointment. We’d love to make this right for you. Please get in touch with us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495, and we’ll assist you with a replacement or refund. We appreciate you sharing your feedback, and we’re here to help.

Posted 1 year ago

“The paint in the pen received got used in my work and I can say with confidence that it was matched perfectly with the original car paint. Thanks for doing a good work!”

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Posted 1 year ago

Thank you so much for your feedback! It’s great to know that it worked well for your paint repair project. We really appreciate your support, and if you need anything else in the future, we’re always here to help.🚙✨

Posted 1 year ago

“Order some paint for my TVR gave them the paint codes but they sent the wrong colour they are suppose to be sending me a replacement but I have yet to receive it”

Helpful Report

Posted 1 year ago

We’re really sorry to hear that there was a mix-up with your order, we completely understand how frustrating that can be. It’s disappointing that the replacement hasn’t arrived yet, especially after you provided the correct paint codes. Please reach out to us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495 so we can look into the issue and make sure the replacement gets to you as soon as possible. Thank you for your patience, and we’ll do our best to resolve this for you quickly.

Posted 1 year ago

“Very happy with service not tried the spray paint yet but I'm sure it will be high quality”

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Posted 1 year ago

“The colour is a perfect match.”

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Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 6,035 reviews