Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,330 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not used yet will do a full review as soon as I have had the chance to use it can't give full stars until I see the finished results”

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Posted 9 months ago

Hi theere, Albert. No worries at all — we’ll be looking forward to your full review when the time comes! 😊 Take your time, and if you’ve got any questions along the way, we’re just a message away. Here’s hoping for a smooth and satisfying touch-up! 🎨🚗

Posted 9 months ago

“The paints arrived in a timely manner, they were appropriately packaged to mitigate damage.”

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Posted 9 months ago

Awesome, Paul! Glad to hear your positive expereince with us! 🚚⚡💙

Posted 9 months ago

“Exceptional paint. Started with a panel but decided will do whole car as looks better than older panels. The paint seems to be self leveling so even if initially looks uneven will flatten out. All round great result. I am no expert at this so happy to have something that works”

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Posted 9 months ago

Wow, that's amazing, Paul! We’re so glad to hear the paint worked so well for you. And we appreciate you leaving us a perfect 5-star rating! ⭐⭐⭐⭐⭐

Posted 9 months ago

“arrived on time and was as advertised”

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Posted 9 months ago

⭐⭐⭐⭐⭐ 🚚⚡💙 Glad to hear that we have met your expectations, Stephen!

Posted 8 months ago

“I have ordered for my car before but I ordered for my nana this time, it was a perfect match and easy to use. I just put her reg in and ordered the pen, came quickly and with clear instructions. Would purchase again!”

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Posted 9 months ago

Thank you so much for your lovely feedback, Abigail! We’re really glad to hear the paint was a perfect match for your nana’s car and that the ordering process was easy. Should you need us, you know where to find us! 🙌

Posted 8 months ago

“My third order from Touch Up and the colour matching has been very accurate every time. Would certainly order again.”

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Posted 9 months ago

Thank you for your continued support, Stewart! 💯 We’re thrilled to hear the colour match has been spot on with every order. It means a lot to have you come back to us, and we’d be more than happy to help again in the future!

Posted 8 months ago

“Product as expected and prompt delivery.”

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Posted 9 months ago

Thanks ever so much for choosing us and leaving such kind feedback, Ian.

Posted 8 months ago

“Sent out the wrong colour …. I asked for concrete I get black……… So touch up paint got in contact with me and we sorted the problem out they sent out the right colour in quick time more than happy with them Thanks”

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Posted 9 months ago

Oh no — that’s certainly not the result we were aiming for! Really sorry to hear you received the wrong colour, Michael. We completely understand how frustrating that must be. Could you kindly get in touch with us at info@touchuppaintfactory.co.uk or give us a call on +44 (0) 1295 380 495? Our team is ready to get this sorted for you as quickly as possible. At Touch Up Paint Factory, we stand by our 100% colour match guarantee, and we’d love the chance to put things right and get you the perfect match you originally ordered.

Posted 9 months ago

“Perfect match and covered scratches a treat”

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Posted 9 months ago

Lovely to hear your experience, Clive! 🔥

Posted 8 months ago

“Exact plant match with my car impressed”

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Posted 9 months ago

We’re truly lucky to have customers like you, Tom! Appreciate the feedback! 🚙✨

Posted 8 months ago

“Very good service and paint match”

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Posted 9 months ago

Many thanks for your lovely review, Lee!

Posted 8 months ago

“Great match , fast service. Thanks”

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Posted 9 months ago

Awesome, Graham! Thank you so much for leaving us a review. If there's anything that we can do to improve your experience, do let us know.

Posted 9 months ago

“I have used paint factory spray before it was great I got the paint pen this time it wasn't as good to tell you the truth”

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Posted 9 months ago

Oh no — we're really sorry to hear about your experience, Des. This certainly isn’t the level of service we aim to provide, especially as a returning customer. We truly appreciate your continued trust in us, and we’d love the opportunity to make things right. Could you please get in touch with us at info@touchuppaintfactory.co.uk or give us a call on +44 (0) 1295 380 495? Our team will be more than happy to look into this for you and ensure you receive the level of service you expect — and deserve. Thanks again for bringing it to our attention. We’re here to help.

Posted 9 months ago

“Very satisfied with customer support, accurate product description, and excellent shipping/arrival time.”

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Posted 9 months ago

Thank you so much for your kind feedback! We’re delighted to hear you were satisfied with our customer support, product accuracy, and speedy delivery. Your support means a lot to us — thank you for choosing Touch Up Paint Factory! 🚙✨

Posted 8 months ago

“Always use this company. Excellent products and service.”

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Posted 9 months ago

Thank you so much for sharing your experience, Philip!

Posted 8 months ago

“Ordered an all in one touch up pen in Land Rover baltic blue, the combined base and clear coat. The match is perfect, dries glossy and is easy to apply with the chisel tipped pen applicator. From noticeably visible chips on a mirror cap, you can only see them if you know they are there.”

Touch Up Paint Factory 5 star review on 17th April 2025

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Posted 9 months ago

Thank you so much for sharing a photo of the repair, Richard! Glad to be a part of your repair journey! 🚙✨

Posted 8 months ago

“Good service. Superfast delivery”

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Posted 9 months ago

Thank you so much for sharing your experience, Peter!

Posted 8 months ago

“I have now used your touch up paint 5 times on diffrent cars and every time it's been a perfect match so easy to use”

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Posted 9 months ago

Thank you for making Touch Up Paint Factory part of your repair kit for your 5 different cars, Sarah! 🚙✨

Posted 8 months ago

“It’s very good the colour it’s spot on”

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Posted 9 months ago

We're truly thankful for the 5-star Phillip — cheers! 🥂

Posted 8 months ago

“A quick and reliable service and a good colour match.”

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Posted 9 months ago

Many thanks for the kind words and fantastic review, Jeremy!

Posted 8 months ago

Touch Up Paint Factory is rated 4.6 based on 5,330 reviews