Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,747 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,747 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th May 2026

161

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good fast delivery and the touchup pen was a perfect match and took care of the scratches”

Helpful Report

Posted 1 year ago

Thank you for sharing your TUPF experience, James!

Posted 10 months ago

“Was easy to order using their website & price was very competitive & i didn't need to order lots of extras like other website's.”

Helpful Report

Posted 1 year ago

Hello James, we’re glad you found our website easy to use and appreciated our competitive pricing without unnecessary extras. If you ever need assistance or have questions, we’re here to help!

Posted 11 months ago

“Excellent service and product. Unfortunately Post Office parcels let you down as they took 4 days to deliver a parcel with 'guaranteed 48 hour delivery' label on it”

Helpful Report

Posted 1 year ago

Hello Peter! Thank you for your kind words about our service and product—we really appreciate it! We're sorry to hear the delivery took longer than expected. While we aim to dispatch everything on time, delays with postal services are unfortunately outside our control. We’ll be sure to pass this feedback along and continue working to ensure the best possible delivery experience. Thanks again for your support and for choosing Touch Up Paint Factory!

Posted 11 months ago

“Excellent customer services, reacted quickly to order query placed during Bank Holiday. Email was answered first thing next working day, speedy delivery too.”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We’re glad to hear our customer service met your expectations, especially with your order query during the Bank Holiday. We appreciate your patience and are happy you received your delivery quickly. If you need anything else, just let us know!

Posted 11 months ago

“Very good company with products to match, delivery was swift.”

Helpful Report

Posted 1 year ago

Thank you so much for shairng your thoughts and experience, Malcolm!

Posted 11 months ago

“Great service, great product and fair pricing”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your thoughts and experience, Michael!

Posted 11 months ago

“Colours are spot on! Delivery by the paintupfactory is fast! Only problem that in my area of the Netherlands, DHL specilises in driving by! :) Never delivering the item the firtst time, it alweays takes at least two attemps.”

Helpful Report

Posted 1 year ago

Thank you for your great feedback on the colour match and delivery speed, A.C.! We’re sorry to hear about the delivery challenges with DHL in your area. We appreciate your patience and hope future deliveries go more smoothly. If there’s anything we can do to help, just let us know!

Posted 11 months ago

“Very happy, would highly recommend”

Helpful Report

Posted 1 year ago

We're glad that we have met your expectations, Duncan! Your recommendation means a lot to us!

Posted 11 months ago

“Perfect match, Quick delivery,no problems”

Helpful Report

Posted 1 year ago

Awesome, Alexander!

Posted 11 months ago

“Quick delivery but colour sent is far away from the actual car colour. (Updated to a worse rating as the best resolution to providing the wrong colour that is no where near a 100% match is a refund)”

Helpful Report

Posted 1 year ago

Oh my, Stuart! We are sorry to hear about the issue experienced. Can you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can investigate on this issue and provide you a resolution as we would like the opportunity to make things right for you.

Posted 11 months ago

“Quick delivery and more importantly quality paints”

Helpful Report

Posted 1 year ago

Thank you so much for choosing TUPF, Brian!

Posted 11 months ago

“Perfect match.”

Helpful Report

Posted 1 year ago

Wonderful! Thank you so much for sharing your paint match experience, Peter!

Posted 11 months ago

“Very easy and simple!”

Helpful Report

Posted 1 year ago

Hello Allan! Thank you so much for choosing Touch Up Paint Factory!

Posted 11 months ago

“The paint l ordered arrived on schedule and from the car reg got the vin number colour and code the matched perfectly very professional company.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Peter! We’re glad to hear your paint arrived on schedule and that the colour match based on your car’s VIN was perfect. We appreciate your kind words about our professionalism and look forward to assisting you again.

Posted 11 months ago

“Very quick delivery and the paint was a 100% match. Will use again. Many thanks”

Helpful Report

Posted 1 year ago

Great to hear you got a perfect match and that our delivery met your expectations. Thank you for choosing Touch Up Paint Factory, Neil—we truly appreciate your support!

Posted 11 months ago

“Excellent product very good colour match delivered promptly with good customer care”

Helpful Report

Posted 1 year ago

Wonderful, Nicholas! Thank you so much for taking the time to share your Touch Up Paint Factory experience.

Posted 11 months ago

“A very good colour match”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a perfect 5-star rating, Richard!

Posted 11 months ago

“Paint did not match the car, very messy and difficult to remove from bodywork. Disappointed in the product.”

Helpful Report

Posted 1 year ago

Oh my, Michael. We are sorry to hear about your experience. Would you be able to provide us more details about the issue experienced via info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can investigate and provide you further assistance.

Posted 11 months ago

“Just what I was looking for. Easy ordering with good products. Arrived very quickly by Royal Mail. Well done and thank you!!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience using TUPF, David!

Posted 11 months ago

“Not used it on my car yet but the match looks good.”

Helpful Report

Posted 1 year ago

Wonderful Peter. We are excited for you to use the paint and once you do, please know that you got us.

Posted 11 months ago

Touch Up Paint Factory is rated 4.5 based on 5,747 reviews