Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 4,383 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 4,383 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 10th May 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not my registration or colour”

Helpful Report

Posted 8 months ago

Hello Johnpaul! Thank you for rating us ⭐⭐⭐⭐⭐. We would like to understand more about what went wrong with your order and work towards a solution. To help us resolve this issue, please contact us at info@touchuppaintfactory.co.uk.

Posted 8 months ago

“After three attempts paint did not match original colour.”

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Posted 8 months ago

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the paint did not match your original colour despite multiple attempts. We understand how disappointing this must be. Please reach out to us directly at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495 so we can resolve this issue for you. Your feedback is invaluable, and we are committed to making things right for you.

Posted 8 months ago

“Easy sales process, very prompt delivery with regular advice on arrival of items. Delivered a week or so ago and just used and very pleased with results! Thank you!”

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Posted 8 months ago

Thank you for your wonderful feedback! We’re delighted to hear that process and delivery has meet your expectations. It's great knowing that you are satisfied with your experience and purchase. Your satisfaction is our priority, and we truly appreciate your kind words. If you need anything further or have any questions, please don’t hesitate to get in touch. Thank you once again, Gillian!🤩

Posted 8 months ago

“Good service. Responded quickly to delivery query (this was down to poor service by Royal Mail). Would use again.”

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Posted 8 months ago

Thank you for your kind words, Ian. We're glad to hear that our team was able to assist promptly with your delivery query, despite the issues experienced. We appreciate your understanding and patience. It’s wonderful to know that you would consider using our service again. If you need any further assistance in the future, please do not hesitate to reach out. 🚗✨

Posted 8 months ago

“ordering on line was easy info on line from the touchup paint factory was good . but follow up on delivery was not so good no info of when pen would arrive ! it just did we not informed of delivery. the paint in the pen is a great match to my car and flows well giving four stars because of lack of info on delivery.paint gets five stars*”

Helpful Report

Posted 8 months ago

Hi William! Thank you for sharing your feedback with us. We're pleased that the paint matched your vehicle., However, we regret that the delivery updates did not meet your expectations. We understand how important it is to stay informed about delivery status, and we're sorry for any inconvenience caused by the lack of communication. We shall be forwarding your feedback to our team for improvements. Your satisfaction is important to us, and we appreciate your valuable input. If there's anything more we can do to assist, please do let us know. 💓

Posted 8 months ago

“arrived 2 days well packed with instructions Thanks”

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Posted 9 months ago

Thank you for sharing your Touch Up Paint Factory experience, Malcolm! 🌈💓

Posted 8 months ago

“Color match perfect, arrived on time.”

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Posted 9 months ago

Awesome! Glad that we were able to deliver your order on time and that you got an exact match. Thank you for the glowing 🌟🌟🌟🌟🌟 review, Adam! 💗

Posted 8 months ago

“The paint I ordered arrived promptly and is the correct colour. Also included were other items of use when applying the paint but I do not know when I will get chance to do the painting.”

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Posted 9 months ago

We’re glad to hear we met your expectations with delivery and paint match, Finney. If you need any tips or assistance, we're just a a call away! 🎨🚗✨

Posted 8 months ago

“Fast efficient ease of use”

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Posted 9 months ago

Hello Ian, thank you for your feedback with TUPF! 💖

Posted 8 months ago

“Aerosol paint was a perfect match”

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Posted 9 months ago

Hey there, Alan! Glad that the paint matched your vehicle. If you ever need touch up paints in the future, you know where to find us. 🚗✨

Posted 8 months ago

“Very good paint and service 10 out of 10”

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Posted 9 months ago

10 out of 10? 🎯 We’re over the moon with your score! Thanks for the top-notch feedback. 💖 If we could, we’d give you a 10 out of 10 as well! 🌟🚀

Posted 8 months ago

“Very prompt service, products delivered on a very timely basis.”

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Posted 9 months ago

Thanks for the stellar feedback—glad we could keep things moving smoothly for you! Happy touch-up painting, Martin! 🚗✨

Posted 8 months ago

“Easy to use website. Excellent service and the paint is a great match. Very pleased and would highly recommend.”

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Posted 9 months ago

Hi there, Gary! Glad that you found the website easy to navigate, and the paint has hit the mark for you.🎨👌 We’re chuffed that you’re pleased with our service. Thanks for the high recommendation—now, if only we could make your car look as good as your feedback sounds! 🚀✨

Posted 8 months ago

“Easy process to order, paint was exact colour match.”

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Posted 9 months ago

Thanks for making our day with your feedback, Peter.🎨

Posted 8 months ago

“Brilliant product, second time I've bought a touch up paint and both have been perfect for the job.”

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Posted 9 months ago

Cheers for the glowing review, Mrs. Fowler! 🌟 We’re glad that our paint has hit the mark both times. Here’s to a third perfect touch-up—if it ain’t broke, don’t fix it, but we’ll always be here if you need us! 👌🎨

Posted 8 months ago

“Arrived on time. Colour match is absolutely perfect. Highly recommend this company.”

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Posted 9 months ago

Fantastic, Graham! 🎨 We’re thrilled that the colour match was spot-on and that we arrived right on schedule. Thanks for the high recommendation—your support is the best kind of compliment! 🚀🙌

Posted 8 months ago

“Comprehensive package accompanying the touch up paint and colour match is excellent. Just got to ensure I make a neat job!”

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Posted 9 months ago

Thank you for the positive feedback, James! We’re delighted to hear you’re pleased with the paint and colour match. If you need any further assistance or tips, don’t hesitate to get in touch! 💓

Posted 8 months ago

“Good match, easy to apply .Satisfactory result”

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Posted 9 months ago

Awesome, John! Glad that you are satisfied with the results of your touch-up project! Happy painting! 🚗✨

Posted 8 months ago

“Great colour match. Easy clear instructions.”

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Posted 9 months ago

Hi there! Thank you for sharing you TUPF experience. 💙

Posted 8 months ago

“Great match brilliant”

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Posted 9 months ago

Glad to hear that you are satisfied with the paint match, Roy! 💙🎨

Posted 8 months ago

Touch Up Paint Factory is rated 4.6 based on 4,383 reviews