Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,754 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th May 2026

161

Anonymous

Anonymous // 01/01/2019

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“After an initial problem with the colour match, the problem was resolved satisfactorily. Good company to deal with, keen to sort out any problems”

Helpful Report

Posted 1 year ago

We're really sorry to hear about your experience, David. Receiving a completely incorrect colour—especially such a drastic difference—is frustrating, and we completely understand your disappointment. This isn’t the level of service we aim to provide. Please get in touch with our customer service team at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495. We’re committed to our 100% colour match guarantee and will gladly investigate the issue. Thank you for bringing this to our attention—we’d like the chance to make it right.

Posted 11 months ago

“The process of buying my All in one Touch-up Pen was very easy - just entering the registration of my car I was able to purchase the correct product which turned out to be the exact colour match I needed. Came pretty quickly with all I needed to do the job.”

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Posted 1 year ago

Thanks for sharing, Alan! We're happy to hear the process was easy and that the All-in-One Touch-up Pen was an exact colour match. It’s great the delivery was quick and everything you needed arrived together. We appreciate your feedback!

Posted 10 months ago

“Touch up paint for my car arrived next day and was a perfect match. Would highly recommend this company.”

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Posted 1 year ago

Awesome, Donald! Thank you so much for choosing Touch Up Paint Factory.

Posted 10 months ago

“An great colour match, combined with a fast delivery what more do you need.”

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Posted 1 year ago

We're glad you’re happy with both the product and service. Thanks for the great feedback, Robert! 💙

Posted 10 months ago

“Easy to order with car regestraition but nothing like the paint colour of my car”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Philip. We're sorry to hear that the colour didn't match your vehicle as expected. While using your registration helps identify the manufacturer’s original paint code, variations can occur due to factors like ageing, and previous resprays. If you haven’t already, please contact our customer service team at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495—we're happy to investigate further and offer a remake or refund under our 100% colour match guarantee. We appreciate you giving us a try and hope to make things right.

Posted 11 months ago

“They were very friendly & helpful when ordering & the items came very fast. However, in my case (Nissan white (pearl)) the colour did not match the paint on my car it was to light.”

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Posted 1 year ago

Thank you for your feedback, Peter. We're glad to hear you found our team friendly and the delivery prompt. However, we're sorry the colour didn’t match as expected. Please get in touch with our customer service team so we can look into this further. We’re happy to offer a remake or refund under our 100% colour match guarantee. Thank you for giving us the opportunity to make it right.

Posted 11 months ago

“I ordered an "All in One" Paint Pen, it was delivered promptly. Unfortunately the paint wasn't a good match, so I contacted Touch Up Paint Factory. No hassle, they remixed the paint and sent out. It was a perfect match this time. Excellent service.”

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Posted 1 year ago

Thank you for sharing your experience, Kevin! We're sorry the first paint wasn't a perfect match, but we're glad we could quickly make it right for you. It’s great to hear the remixed version was spot on — and we really appreciate your kind words about our service! 🤩🤩

Posted 10 months ago

“Brilliant product and colour match is A1 very pleased will buy from you agaib”

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Posted 1 year ago

Awesome, Gareth! Thank you so much for your fantastic feedback. Looking forward to serving you and your car. 🚗✨

Posted 10 months ago

“Superb service,high quality paint and spray cans,I've purchased from 3 suppliers and this company are by far the most professional in all ways I shall return should I require more paints.”

Touch Up Paint Factory 5 star review on 20th May 2025

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Posted 1 year ago

Thank you for the amazing feedback, Paul! We're thrilled to hear you were impressed with our service, paint quality, and spray cans. It means a lot to be considered the most professional among your experiences. We’ll be here whenever you need more paint — looking forward to serving you again! 💙

Posted 10 months ago

“Slight mis match at first,but this excellent company soon sorted it,brilliant service, brilliant company, thank you.”

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Posted 1 year ago

We understand how disappointing this experience must be for you, Nigel, and we're truly sorry. This isn’t the level of service we want any of our customers to have. Please reach out to us at info@touchuppaintfactory.co.uk or call us on +44 (0)1295 380 495—we’d be glad to investigate the issue and provide a resolution as quickly as possible. Thank you for bringing it to our attention.

Posted 11 months ago

“Easy to order..swift deliver...quality product..easy to follow instructions on use....reasonable prices....excellent customer service”

Helpful Report

Posted 1 year ago

Thank you for the fantastic feedback, David! We're so pleased to hear you found the ordering process easy, delivery swift, and the product high-quality. It's great to know the instructions were clear, the pricing fair, and that our customer service met your expectations — we really appreciate your support!

Posted 10 months ago

“Good fast service and got the correct colour. Well done”

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Posted 1 year ago

Thank you so much for choosing Touch Up Paint Factory, David! 🚗✨

Posted 10 months ago

“Didn't expect this to work as well as it did, two wheel arches done, perfect match with paint, very pleased, thank you.”

Helpful Report

Posted 1 year ago

That’s great to hear, Paul! We're thrilled the paint was a perfect match and worked so well for your wheel arches. Thanks for the feedback — we really appreciate it!

Posted 10 months ago

“Needed to repair inner wheel arch with the spray paint. Primer, colour and lacquer. Over the moon with the results ! Masking took longer than the actual painting but was well worth the effort . This is a top quality paint system .”

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Posted 1 year ago

Thanks so much for sharing, Stephen! Appreciate your kind words about the quality of the paint repair system! Happy driving! 🚙✨

Posted 10 months ago

“Easy to use and does the job required”

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Posted 1 year ago

Awesome, Frank. Thank you so much for taking the time to leave us a review! 🥂

Posted 11 months ago

“I can only comment on the service as I have not used the product yet. Excellent service and correspondence, well packaged and quick delivery. Professional looking product with very clear instructions, guidance and advice provided.”

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Posted 1 year ago

Appreciate you sharing your experience with the service and the packaging, Alistair. Should you need help, we are always here.

Posted 10 months ago

“Really Over priced for what they are selling”

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Posted 1 year ago

Hello John, we understand that we may not always be the most inexpensive option on the market. However, please know that Touch Up Paint Factory has invested in advanced technology to provide our 100% colour match guarantee and the value of the product. If your paint does not match perfectly, we will either remake it or issue a full refund.

Posted 11 months ago

“I have used this company several times before, without any complaints. On my last order, when I unfortunately did have an issue, Ewa, from the customer services team, sorted it out immediately. A big thank you and highly recommended company”

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Posted 1 year ago

Thank you for your continued support and for sharing your experience, Paul! We're sorry to hear there was an issue with your last order, but we're so glad Ewa was able to resolve it promptly. We truly appreciate your recommendation and look forward to serving you again. Thanks for choosing Touch Up Paint Factory!

Posted 11 months ago

“Sent wrong colour should be red sent white issue sorted thanks for fixing the problem without any hassle”

Helpful Report

Posted 1 year ago

Hello Scott, we are sorry for the experience. This is not the one we want you to have. May we ask you to contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 with all the details of the order including the issue as we would like to provide you assistance.

Posted 11 months ago

“Incorrect paint match on two occasions. I wouldn’t recommend.”

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Posted 1 year ago

We completely understand your sentiments and frustrations, Donald. But if you allow us the opportunity to make things right we would love to assist you.

Posted 11 months ago

Touch Up Paint Factory is rated 4.5 based on 5,754 reviews