Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,035 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,035 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 16th July 2026

Anonymous

167

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

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Posted 1 year ago

Lovely, Ian! Thank you for choosing TUPF!

Posted 1 year ago

“excellent colour match very fast delivery reasonable price”

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Posted 1 year ago

Glad to hear that you received your order quick. We appreciate you sharing your paint match experience.

Posted 1 year ago

“Fantastic product for the price ,easy to use with full instructions in the parcel Will be ordering for my other car ASAP”

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Posted 1 year ago

Thank you for choosing Touch Up Paint Factory, James, and we look forward to helping you and your car soon!

Posted 1 year ago

“Great paint with fantastic advice, there was a slight issue with postage but the team resolved it with zero fuss! Will be using again”

Touch Up Paint Factory 5 star review on 2nd July 2025

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Posted 1 year ago

Many thanks for the lovely 5-star support, Jason!

Posted 1 year ago

“My Paint pen was perfect to my Audi! Nice and Esy to paint.”

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Posted 1 year ago

Your satisfaction means everything—thank you, Johan!

Posted 1 year ago

“Very good colour match. Easy to apply”

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Posted 1 year ago

Thanks for the feedback! We're happy to hear the colour match was very good and that the application was easy. Appreciate you sharing your experience! If there's anything that we can do to help improve your experience, do let us know.

Posted 1 year ago

“Found getting enough paint down the felt tip difficult, in the all in one pen. It tends to dry too quickly before you can introduce it to the scratch. The first nib was a sticky mess in a very short space of time, luckily they do give you a spare but you'd need about 10 to utilise the whole paint in the pen. I also thought the colour was slightly too dark for our VW Transporter.”

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Posted 1 year ago

Thanks so much for your honest feedback, Derek — really appreciate you taking the time to share your experience. Sorry to hear you had trouble getting the paint to flow properly from the pen. The felt nibs can sometimes clog if the paint dries too quickly, especially in warmer conditions or with longer use. It’s good to know the spare helped, but we totally get that one isn’t always enough. Also, thanks for pointing out the colour issue with your VW Transporter. Even slight differences in shade can stand out, and we’d love to help sort that for you if we can. Just let us know your paint code or any details at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 and we’ll take a look.

Posted 1 year ago

“Service and delivery excellent. I cannot review the product; it is raining too hard to test !”

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Posted 1 year ago

Thank you for the kind words about our service and delivery—fingers crossed the skies clear soon so you can give the product a proper go! When the sun finally makes an appearance and you're able to test it out, we’d love to hear how it goes. If you need any tips, guidance, don’t hesitate to get in touch.

Posted 1 year ago

“Colour was incorrect ? Supposed to be crystal silver”

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Posted 1 year ago

Thanks for getting in touch — and we're really sorry to hear the colour didn’t come out as Crystal Silver as expected. That’s definitely not the result we want for you. Can you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495. We’ll do our best to get this sorted for you!

Posted 1 year ago

“I didn't find the paint matched very well on my white bmw”

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Posted 1 year ago

Hello Jason! Thanks for letting us know — we're really sorry to hear the paint didn’t match well. While white shades can be quite tricky as they’re easily affected by lighting, age of the paintwork, and finish. We totally understand how frustrating that can be. If you'd like, we can take a closer look and see what might’ve gone wrong. Just contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495, and we’ll do our best to sort it for you!

Posted 1 year ago

“Very very good color match. Easy to use so 10 out 10 for the product. Not the fastest delivery time but hey ho.”

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Posted 1 year ago

We appreciate your warm feedback immensely. And apologies if you experienced delays with deliveries.

Posted 1 year ago

“Excellent service from a very good company, the touch up paint appears an exact match. Thxs”

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Posted 1 year ago

Thanks for giving us the opportunity to help you, Malcolm.

Posted 1 year ago

“Top class service and excellent product.”

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Posted 1 year ago

Thank you for taking the time to share your experience, Philip!

Posted 1 year ago

“Good quality paint and a close colour match. Quickly despatched.”

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Posted 1 year ago

Thanks for your kind message and top rating, Paul.

Posted 1 year ago

“Good quality and good colour match, Touch up applicator of all in one paint very useful and made repairing small scratches straight forward.”

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Posted 1 year ago

We’re thankful for each and every 5-star review, Stuart.

Posted 1 year ago

“I don’t think the colour matches very well, it’s too lite”

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Posted 1 year ago

Hello Ruby, we are sorry to hear about your experience. Can you please contact us at info@touchuppaintfactory.co.uk so we can check this for you?

Posted 1 year ago

“A little bit expensive”

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Posted 1 year ago

Appreciate your thoughts or feedback with the pricing. While TUPF may not be the cheapest option in the market as this is due to us investin in advanced technology to offer a 100% colour match guarantee, so you’re not just paying for paint, but for precision and peace of mind. Thank you for your thoughts and if there's anything that we can do to help improve your experience, do let us know.

Posted 1 year ago

“The touch up pen arrived sooner than estimated and in perfect condition, its easy to use and worked exactly as described covering the stone chipped areas better than I hoped it would, buy this product with confidence.”

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Posted 1 year ago

Thank you so much for taking the time to share your experience using Touch Up Paint Factory, Douglas.

Posted 1 year ago

“Touch up paint pen ordered, arrived very promptly and was a perfect match”

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Posted 1 year ago

Thank you so much for taking the time to share your experience, Anthony! If there's anything that we can do to help improve your experience, do let us know.

Posted 1 year ago

“Not good at all the nib dries out to quick and you end up having to sand it off. You end up having to do more work, disappointed.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience, Kev — we’re sorry to hear the nib dried out quickly and caused extra work for you. If you’d like, please reach out to us at info@touchuppaintfactory.co.uk with your order details. We’d be happy to help troubleshoot or find a suitable solution.

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 6,035 reviews