Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,779 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,779 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 19th April 2026

159

Anonymous

Anonymous // 01/01/2019

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“I can only comment on the service as I have not used the product yet. Excellent service and correspondence, well packaged and quick delivery. Professional looking product with very clear instructions, guidance and advice provided.”

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Posted 1 year ago

Appreciate you sharing your experience with the service and the packaging, Alistair. Should you need help, we are always here.

Posted 10 months ago

“Really Over priced for what they are selling”

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Posted 1 year ago

Hello John, we understand that we may not always be the most inexpensive option on the market. However, please know that Touch Up Paint Factory has invested in advanced technology to provide our 100% colour match guarantee and the value of the product. If your paint does not match perfectly, we will either remake it or issue a full refund.

Posted 11 months ago

“I have used this company several times before, without any complaints. On my last order, when I unfortunately did have an issue, Ewa, from the customer services team, sorted it out immediately. A big thank you and highly recommended company”

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Posted 1 year ago

Thank you for your continued support and for sharing your experience, Paul! We're sorry to hear there was an issue with your last order, but we're so glad Ewa was able to resolve it promptly. We truly appreciate your recommendation and look forward to serving you again. Thanks for choosing Touch Up Paint Factory!

Posted 11 months ago

“Sent wrong colour should be red sent white issue sorted thanks for fixing the problem without any hassle”

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Posted 1 year ago

Hello Scott, we are sorry for the experience. This is not the one we want you to have. May we ask you to contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 with all the details of the order including the issue as we would like to provide you assistance.

Posted 11 months ago

“Incorrect paint match on two occasions. I wouldn’t recommend.”

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Posted 1 year ago

We completely understand your sentiments and frustrations, Donald. But if you allow us the opportunity to make things right we would love to assist you.

Posted 11 months ago

“Pleased with colour match, took a little while to get the pen flowing. But all good”

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Posted 1 year ago

Glad to hear that you got a perfect match, Garry! Thank you so much for taking the time to share your experience!

Posted 10 months ago

“Great pen , works perfect”

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Posted 1 year ago

Lovely! Thank you, Kenny! ⭐⭐⭐⭐⭐

Posted 10 months ago

“Really great product easy to use and a great finish even with a complete novice loke me. Even though my van is 24 years old fantastic colour match.”

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Posted 1 year ago

Thank you so much for sharing your TUPF experience, Brian!

Posted 10 months ago

“Very good service.”

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Posted 1 year ago

That's great to hear, John!

Posted 10 months ago

“Pointless did not work fell apart tip fell of pen after first use”

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Posted 1 year ago

Apologies for the issue experienced, Michael! We understand how frustrating this experience must be for you. Especially when you are thinking of repairing your vehicle and this is what happened. Kindly contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can provide you assistance as we would like to make things right for you.

Posted 11 months ago

“Excellent, good quality paint, great match, good price and quick delivery.”

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Posted 1 year ago

Lovely! Thank you so much for your review, D Caddock!

Posted 10 months ago

“Super.”

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Posted 1 year ago

⭐⭐⭐⭐⭐ Awesome!

Posted 10 months ago

“A good fast delivery and the touchup pen was a perfect match and took care of the scratches”

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Posted 1 year ago

Thank you for sharing your TUPF experience, James!

Posted 10 months ago

“Was easy to order using their website & price was very competitive & i didn't need to order lots of extras like other website's.”

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Posted 1 year ago

Hello James, we’re glad you found our website easy to use and appreciated our competitive pricing without unnecessary extras. If you ever need assistance or have questions, we’re here to help!

Posted 11 months ago

“Excellent service and product. Unfortunately Post Office parcels let you down as they took 4 days to deliver a parcel with 'guaranteed 48 hour delivery' label on it”

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Posted 1 year ago

Hello Peter! Thank you for your kind words about our service and product—we really appreciate it! We're sorry to hear the delivery took longer than expected. While we aim to dispatch everything on time, delays with postal services are unfortunately outside our control. We’ll be sure to pass this feedback along and continue working to ensure the best possible delivery experience. Thanks again for your support and for choosing Touch Up Paint Factory!

Posted 11 months ago

“Excellent customer services, reacted quickly to order query placed during Bank Holiday. Email was answered first thing next working day, speedy delivery too.”

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Posted 1 year ago

Thank you for your kind words! We’re glad to hear our customer service met your expectations, especially with your order query during the Bank Holiday. We appreciate your patience and are happy you received your delivery quickly. If you need anything else, just let us know!

Posted 11 months ago

“Very good company with products to match, delivery was swift.”

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Posted 1 year ago

Thank you so much for shairng your thoughts and experience, Malcolm!

Posted 11 months ago

“Great service, great product and fair pricing”

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Posted 1 year ago

Thank you so much for sharing your thoughts and experience, Michael!

Posted 11 months ago

“Colours are spot on! Delivery by the paintupfactory is fast! Only problem that in my area of the Netherlands, DHL specilises in driving by! :) Never delivering the item the firtst time, it alweays takes at least two attemps.”

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Posted 1 year ago

Thank you for your great feedback on the colour match and delivery speed, A.C.! We’re sorry to hear about the delivery challenges with DHL in your area. We appreciate your patience and hope future deliveries go more smoothly. If there’s anything we can do to help, just let us know!

Posted 11 months ago

“Very happy, would highly recommend”

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Posted 1 year ago

We're glad that we have met your expectations, Duncan! Your recommendation means a lot to us!

Posted 11 months ago

Touch Up Paint Factory is rated 4.5 based on 5,779 reviews