Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,343 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,343 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

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“Very good company with products to match, delivery was swift.”

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Posted 9 months ago

Thank you so much for shairng your thoughts and experience, Malcolm!

Posted 8 months ago

“Great service, great product and fair pricing”

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Posted 9 months ago

Thank you so much for sharing your thoughts and experience, Michael!

Posted 8 months ago

“Colours are spot on! Delivery by the paintupfactory is fast! Only problem that in my area of the Netherlands, DHL specilises in driving by! :) Never delivering the item the firtst time, it alweays takes at least two attemps.”

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Posted 9 months ago

Thank you for your great feedback on the colour match and delivery speed, A.C.! We’re sorry to hear about the delivery challenges with DHL in your area. We appreciate your patience and hope future deliveries go more smoothly. If there’s anything we can do to help, just let us know!

Posted 8 months ago

“Very happy, would highly recommend”

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Posted 9 months ago

We're glad that we have met your expectations, Duncan! Your recommendation means a lot to us!

Posted 8 months ago

“Perfect match, Quick delivery,no problems”

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Posted 9 months ago

Awesome, Alexander!

Posted 8 months ago

“Quick delivery but colour sent is far away from the actual car colour. (Updated to a worse rating as the best resolution to providing the wrong colour that is no where near a 100% match is a refund)”

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Posted 9 months ago

Oh my, Stuart! We are sorry to hear about the issue experienced. Can you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can investigate on this issue and provide you a resolution as we would like the opportunity to make things right for you.

Posted 8 months ago

“Quick delivery and more importantly quality paints”

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Posted 9 months ago

Thank you so much for choosing TUPF, Brian!

Posted 8 months ago

“Perfect match.”

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Posted 9 months ago

Wonderful! Thank you so much for sharing your paint match experience, Peter!

Posted 8 months ago

“Very easy and simple!”

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Posted 9 months ago

Hello Allan! Thank you so much for choosing Touch Up Paint Factory!

Posted 8 months ago

“The paint l ordered arrived on schedule and from the car reg got the vin number colour and code the matched perfectly very professional company.”

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Posted 9 months ago

Thank you for your feedback, Peter! We’re glad to hear your paint arrived on schedule and that the colour match based on your car’s VIN was perfect. We appreciate your kind words about our professionalism and look forward to assisting you again.

Posted 8 months ago

“Very quick delivery and the paint was a 100% match. Will use again. Many thanks”

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Posted 9 months ago

Great to hear you got a perfect match and that our delivery met your expectations. Thank you for choosing Touch Up Paint Factory, Neil—we truly appreciate your support!

Posted 8 months ago

“Excellent product very good colour match delivered promptly with good customer care”

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Posted 9 months ago

Wonderful, Nicholas! Thank you so much for taking the time to share your Touch Up Paint Factory experience.

Posted 8 months ago

“A very good colour match”

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Posted 9 months ago

Thank you so much for taking the time to leave us a perfect 5-star rating, Richard!

Posted 8 months ago

“Paint did not match the car, very messy and difficult to remove from bodywork. Disappointed in the product.”

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Posted 9 months ago

Oh my, Michael. We are sorry to hear about your experience. Would you be able to provide us more details about the issue experienced via info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can investigate and provide you further assistance.

Posted 8 months ago

“Just what I was looking for. Easy ordering with good products. Arrived very quickly by Royal Mail. Well done and thank you!!”

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Posted 9 months ago

Thank you so much for taking the time to share your experience using TUPF, David!

Posted 8 months ago

“Not used it on my car yet but the match looks good.”

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Posted 9 months ago

Wonderful Peter. We are excited for you to use the paint and once you do, please know that you got us.

Posted 8 months ago

“Excellent service, good colour match”

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Posted 9 months ago

Thank you so much for taking the time to leave us a perfect ⭐⭐⭐⭐⭐ rating!

Posted 8 months ago

“Great service, quick delivery. Great colour match.”

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Posted 9 months ago

Glad to hear that we have met your expectations, Sonia! 💙

Posted 8 months ago

“Price was reasonable and shipping was fast, considering that I'm on a different continent.”

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Posted 9 months ago

Glad we delivered, Paul! We appreciate you trusting Touch Up Paint Factory with your paint repair needs. ⭐⭐⭐⭐⭐

Posted 8 months ago

“Order arrived in good time and paint match was spot on. Would recommend and use again if needed.”

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Posted 9 months ago

Awesome, Simon. We greatly appreciate your support for taking the time to share your positive experience using Touch Up Paint Factory. ⭐⭐⭐⭐⭐

Posted 8 months ago

Touch Up Paint Factory is rated 4.6 based on 5,343 reviews