Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,757 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,757 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th May 2026

161

Anonymous

Anonymous // 01/01/2019

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“Excellent service. The paint is a 100per cent colour match to my ivory white Renault Mégane Floride .”

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Posted 9 months ago

Your review is very much appreciated – glad the paint matched your vehicle spot on, John.

Posted 7 months ago

“Easy to find the right colour for our relatively unusual car. Delivery was relatively quick.”

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Posted 9 months ago

Wonderful! Thank you so much for your review, Rod!

Posted 7 months ago

“Order delivered quickly, unfortunately it was the wrong colour. Called the office, e mailed a photo, new colour sent out next day. The colour match to my car was excellent, the application process was simple, and the repair looks good. I would definitely use again.”

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Posted 9 months ago

Hi there, Clare! Thank you so much for your feedback! We're sorry for the initial mix-up with the colour, but we're really glad to hear our team was able to resolve it quickly and that the replacement was a perfect match. It’s great to know that you're happy with the final result. We truly appreciate your understanding and are delighted to hear you’d use us again. If you ever need anything else, we’re here to help!

Posted 9 months ago

“Great postal received package in very good time, colour a little off but haven’t tried clear coat over top yet. Over all I’m happy as the products has covered a small but deep chip”

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Posted 9 months ago

Hello Mark! Appreciate your feedback with the delivery and the paint match. We’re sorry to hear there may have been an issue with the colour match. Could you please share a few more details or photos of the affected area? At TUPF, we stand by our 100% Colour Match Guarantee, and the paint should be an exact match to your vehicle’s original factory colour when it was new. We’d love the opportunity to look into this further and make things right if needed.

Posted 9 months ago

“Brilliant product, perfect match to the colour on my motorcycle. Fast delivery.”

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Posted 9 months ago

Awesome! Thank you for sharing your paint match experience, Mark!

Posted 7 months ago

“I did not get the write colour for my car. After i applied the colour, more damage to my car. Looks totally different colour. Absolutely worthless.”

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Posted 9 months ago

Hello Narayan! We're really sorry to hear about your experience and that the colour you received didn’t match your car. We completely understand how frustrating this must be, especially if it made the damage more noticeable. This certainly isn’t the outcome we want for our customers, and we'd like the chance to make it right. If you could contact us at info@touchuppaintfactory.co.uk and include a photo of the test card alongside your vehicle? This will help us investigate what may have gone wrong and offer a suitable solution. Additionally, our team has reached out to you requesting the same details. Thank you for bringing this to our attention—we're here to help.

Posted 9 months ago

“Great touch up paint can get a more accurate touch up with chips with the tip.very well paint match too same as the car.impressd”

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Posted 9 months ago

Hello Mark! Brilliant news that you’re satisfied – thanks for the excellent feedback!

Posted 7 months ago

“Ordering was easy and received a follow up from Touch Up Paint Factory to check the colour code required. Delivery was promplt and the supplied pen was exactly what was required and a good match for the car. All in all a good transaction.”

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Posted 9 months ago

Happy to hear that you have been satisfied with the service and the product received, David! Thank you so much for choosing Touch Up Paint Factory.

Posted 7 months ago

“Ordered VW Black for my Golf R Fast delivery couldn’t be happier , easy to use and did a great job Miles better than the usual old pen style Fantastic product Thank you”

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Posted 9 months ago

Awesome, Brian! Thank you so much for taking the time to share your Touch Up Paint Factory experience.

Posted 7 months ago

“I’m awfully sorry to say, but the paint you sent was a darker colour than Fuji sunset. Even after applying rubbing compound it didn’t help matters, bit disappointed really. Regards, Sam Knight Upon further investigation it would appear I made a right mess of applying it, the paint colour was spot on and it was only the clown who applied it was at fault. Regards, Sam K.”

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Posted 9 months ago

Thank you for getting in touch, Sam! We're truly sorry to hear that the colour didn’t match your expectations. We understand how disappointing that can be. Could you kindly contact us at info@touchuppaintfactory.co.uk and include a photo of the test card alongside your vehicle? This will help us assess what might have gone wrong and how we can best resolve it. We appreciate your patience and hope to make this right for you.

Posted 9 months ago

“Delivered promptly but havent yet had the chance to try.”

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Posted 9 months ago

Hi Victor! Thank you for your feedback! We're glad to hear your order was delivered promptly. When you get a chance to try the product, we’d love to hear your thoughts. If you have any questions in the meantime, we're here to help!

Posted 9 months ago

“The paint touch ip pen is good but the nibs on the pen are not great, they are not fine enough. I think if I had known this I would have selected the touch up bottle with the 10 touch up applicator sticks”

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Posted 9 months ago

Hello Stephen! Thank you for your feedback! We're glad to hear you found the pen effective, though we're sorry the nibs didn’t quite meet your expectations. It's great to know you're aware of the paint pot option, which includes brushes for more precise application. If you ever decide to try it, we’d be happy to assist.

Posted 9 months ago

“Having tried various other products to remove the scratchs on my car I ordered rfom TUPF, the colour match was perfect and was able to prep and remove the sratchs.”

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Posted 9 months ago

Hi Ian! Thanks so much for the support – happy to hear our paint and product made your repair hassle-free. Cheers! 🥂

Posted 7 months ago

“This paint is 100% colour matched and so easy to apply. Highly recommended as I have used for several cars for touch up - this occasion i sprayed a complete front bumper on my Lexus and the results have been spot on!”

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Posted 9 months ago

Your kind review means everything to us, John! We’re happy the match was perfect using aerosol on your Lexus! 🚙✨

Posted 7 months ago

“Please do not buy from this company, the touch up pen does not do anything that they claim. Not even bothered about claiming a refund, if anybody see's this and changes their mind about purchasing then that's enough for me!”

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Posted 9 months ago

Hi David! We’re really sorry to hear that you were disappointed with the touch-up pen and that it didn’t meet your expectations. Your experience is important to us, and we genuinely appreciate you taking the time to share your feedback. While we regret that the product didn’t work out for you, we’d still like the opportunity to look into what went wrong. If you can contact us at info@touchuppaintfactory.co.uk and share more details, please feel free to reach out—we’re here to help.

Posted 9 months ago

“Easy use of website, registration colour match perfect and quick delivery”

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Posted 9 months ago

We’re delighted to receive your 5-star review – thanks for putting your trust in us, Graham.

Posted 7 months ago

“Great touch u en so easy to apply”

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Posted 9 months ago

We’re thrilled your car looks top-notch again using Touch Up Paint Factory, Gary!

Posted 7 months ago

“Exactly the same colour so match in perfectly”

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Posted 9 months ago

Thank you for the positive feedback, Peter! Glad to hear that the paint matched perfectly! 🎨

Posted 7 months ago

“Very good product, Excellent delivery as described”

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Posted 9 months ago

Thanks a ton for your glowing rating – it’s a pleasure to serve you and your car. Happy driving! 🚙✨

Posted 7 months ago

“Very efficient service thank you”

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Posted 9 months ago

Thank you for your feedback, Paul!

Posted 7 months ago

Touch Up Paint Factory is rated 4.5 based on 5,757 reviews