Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,035 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,035 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 16th July 2026

Anonymous

167

Anonymous

Anonymous // 01/01/2019

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“always tops for colour match, don't use anyone else.”

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Posted 9 months ago

We appreciate your continued support, Brian! Thanks for making Touch Up Paint Factory your choice for paint repair system. 🥂

Posted 9 months ago

“Needed a touchup stick for an Audi A3. It turned up very quickly and was a good colour match. Price was acceptable. Overall very pleased with the service and the product.”

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Posted 9 months ago

Hi there, David! Thank you for your kind words and for your perfect 5-star rating. We are glad to have met your expectations about the product and service. ⭐️⭐️⭐️⭐️⭐️ Cheers!

Posted 9 months ago

“Paint supplied was an absolute perfect match.”

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Posted 9 months ago

Great to hear about your perfect match experience, moreover, thank you for the perfect rating, Michael! ⭐️⭐️⭐️⭐️⭐️

Posted 9 months ago

“Good service. paint touch up colour matched perfectly”

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Posted 9 months ago

Awesome, Thomas! Thanks for choosing TUPF.

Posted 9 months ago

“Ordered touch-up pen around the 26th September (that's when they took my money) it's now 11th of October not heard a word from them even though they promised to contact me about the matter. Save your money buy elsewhere”

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Posted 9 months ago

Hello James, we are sorry to hear about the issue with your order. Thank you for bringing this matter into our attention. May we ask that you email us at info@touchuppaintfactory.co.uk, so we can investigate and provide you the up to date information about your order?

Posted 9 months ago

“Sorry but as my order has not yet been delivered I cannot write a review”

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Posted 9 months ago

Hello A Lewis! We are sorry to hear that your order has not been received. May we ask that you email us at info@touchuppaintfactory.co.uk, so we can provide you the up to date information about the status of your order? And thank you for bringing this matter into our attention.

Posted 9 months ago

“Really happy with the whole process. Website was informative and helped me choose the best product for the repair.”

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Posted 9 months ago

Hi Elliot! The team always strives to ensure that our customers are well informed and well supported from start to finish and we are glad to hear that the website gave you all information needed to get confidence in choosing the right product for your needs. Thanks for choosing us!

Posted 9 months ago

“Speedy delivery ,good colour match”

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Posted 9 months ago

Glad to hear you got a perfect match, Terence. Thanks for the rating!

Posted 9 months ago

“Quickly Dispatched good quality”

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Posted 9 months ago

Thank you so much for your review, Terry.

Posted 9 months ago

“Good colour match for my Audi and useful instructions came with the paint and I was pleased with the result. Will definately be bvack for more for my other car !”

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Posted 9 months ago

Thanks so much for your feedback, Ian! We're really glad to hear the colour was a great match. It's great to know you're happy with the result—looking forward to helping you with your other car soon!

Posted 9 months ago

“Great service. Ordered paint in the evening and it arrived a couple of days later.”

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Posted 9 months ago

We're so glad to hear you had a positive delivery experience!

Posted 9 months ago

“I ordered the car aerosol paint and despite receiving the wrong paint code colour when I phoned to suggest the order was incorrect I was pleasantly surprised. The lady that answered couldn’t have been more apologetic, she offered to replace the paint but then hearing I’d had to order from elsewhere she again apologised and offered to refund the full amount including postage. Would I order from them again, yes indeed, despite the mistake the after sales service was excellent, just wished all companies were this caring and professional!”

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Posted 9 months ago

Wow! Thank you so much for taking the time to share your positive experience with the team, Nick. We are glad that we were able to refund you and retain your trust in us even after the issue. We are truly grateful for the review and positive feedback. Just know that our team is always here ready to help should you need one.

Posted 9 months ago

“If you want perfect colour match and prompt delivery this company is exactly why you should order from them. Does exactly like it says on the tin!”

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Posted 9 months ago

Awesome, Rachel! Thank you so much for choosing Touch Up Paint Factory!

Posted 9 months ago

“Although I haven't used this yet I'm confident that matching it to the vin number is perfectly accurate. The product came with a wealth of extra information as to prepping and getting the best finish. A good and very helpful inclusion. Recommended seller. Many thanks!”

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Posted 9 months ago

Hello Kevin! Appreciate your feeback for the Registration search, as the information pulled up there are the details under DVLA records. While we understand that you have not used it yet, we’re confident you’ll be pleased with the results once you use the product. We truly appreciate your recommendation and support. If you have any questions along the way, feel free to reach out!

Posted 9 months ago

“As good as it says on the pen well please”

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Posted 9 months ago

Thank you so much for taking the time to share your experience using Touch Up Paint Factory, Gerry!

Posted 9 months ago

“First class service”

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Posted 9 months ago

Thanks for taking time out of your day to write this, Alistair! Glad that you are satisfied with the service received.

Posted 9 months ago

“Great service and excellent colour match. The touch up paint arrived within a couple of days of ordering and came with a cleaning wipe and spare nib. Highly recommended!”

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Posted 9 months ago

Thank you so much for the fantastic review, Andrew! We’re thrilled to hear you were happy with the service and the colour match.Your recommendation means a lot to us — thanks again for choosing Touch Up Paint Factory!

Posted 9 months ago

“Haven't used the touch up pen as yet, it came with everything needed for preparation and clear instructions the slight criticism I have is it took longer to arrive than I thought it would take!”

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Posted 9 months ago

Hi there, Richard. Thank you for sharing your experience with us. We truly appreciate your feedback. We understand that the delivery may have taken longer than expected, and we're sorry for any inconvenience this caused. Please know that your comments have been noted, and we’ll use them to help improve our service moving forward.

Posted 9 months ago

“A fine brush as well as the "dabbers" would be good. Otherwise, first rate and fixes the issues touc-up pens leave”

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Posted 9 months ago

Hi there! We do have pots/bottles where you can use a brush to do the repair if the pen is not up to the one that you need.

Posted 9 months ago

“Paint match was perfect however the maker pen ending up breaking mid application”

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Posted 9 months ago

Hi! Thank you for your feedback and rating. However, we're sorry to learn that the pen broke during application. That’s definitely not the experience we aim to provide. If you could email us at info@touchuppaintfactory.co.uk, we’d be happy to look into this further. We appreciate you bringing this to our attention, and we’re here to help.

Posted 9 months ago

Touch Up Paint Factory is rated 4.5 based on 6,035 reviews