Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 4,331 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 4,331 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 6th May 2025

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Service from Website to Delivery in France. BOB, quickly sorted out a small problem, straight away. I recommend TOUCH UP PAINT FACTORY to anybody who loves their CAR.”

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Posted 5 months ago

We truly appreciate you taking the time to leave such a lovely review, Christopher. Your 5-star rating is greatly valued, and we're thrilled to know you were pleased with our service. Thanks again! 🚚⚡💙

Posted 5 months ago

“No problems, kit supplied was fine”

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Posted 5 months ago

Thank you so much for taking the time to share your experience, Ian! Happy driving! 🤩

Posted 5 months ago

“A good product but thought it was quite expensive.”

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Posted 5 months ago

Hello Will, thank you for your honest review! We're pleased to hear you think the product is good, though we understand your concern about the price. Quality often comes at a cost, but we completely appreciate that it’s important to feel you're getting value for your money. If you ever find yourself needing similar products or looking for discounts, do keep an eye out – we often run promotions that might be just what you’re looking for! We’re here to help however we can. 🚙✨

Posted 5 months ago

“Good match, but i found the touch up tip to hard, I think a brush would be better.”

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Posted 5 months ago

Hello Harold, thank you for sharing your thoughts! It’s great to hear that the paint match worked well for you.We’ll pass your feedback along, as we’re always looking for ways to improve the experience. If you need anything else, don’t hesitate to reach out.

Posted 5 months ago

“Absolutely fabulous touch up pens. Touched a slight mark on my arch of the car went back an hour later to give it a second go and couldn’t find !!”

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Posted 5 months ago

Hi Kevin! Thank you for your lovely feedback! We're thrilled to hear that the touch-up pens worked their magic so well. It's always satisfying when a small mark disappears like that – as if it was never there! Sounds like you’ve got a perfect result after a quick touch-up, which is exactly what we hope for. Should you need any more help in the future to keep your car looking pristine, we’re always here to help! 💙

Posted 5 months ago

“Although it took an extr day to definitley get the correct code for the paint I needed, once done the paint was with me the next day.”

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Posted 5 months ago

“Fast and realistically priced.”

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Posted 5 months ago

Thank you so much for your feedback, Robert! 💖

Posted 5 months ago

“Really pleased with the colour ,and it was all done by the registration number..Delivery was prompt.Packaging good ,and information and instructions was clear and simple.All in all a good product at a reasonable price..Neil Jones..”

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Posted 5 months ago

Hello Neil! Your 5-star feedback means the world to us! Thank you for your kind words and for taking the time to share your experience. We’re so grateful!⭐⭐⭐⭐⭐

Posted 5 months ago

“The web site was easy to use, the delivery was quick, the instructions were clear and the paint was a perfect match”

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Posted 5 months ago

Hello Anthony! Thank you for the perfect 5-star review! We’re so pleased you’re happy with our product/service and can’t wait to have the pleasure of serving you and your car again. 🤩

Posted 5 months ago

“First time I have brought this product, it was excellent colour match was perfect, and it was so easy to apply.”

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Posted 5 months ago

Thank you for the brilliant 5-star feedback, John! We’re thrilled you had a positive experience with us and can’t wait to serve you again. 🚙✨

Posted 5 months ago

“Very good service - paint match was 95 percent right.”

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Posted 5 months ago

Thank you so much for taking the time to share your experience with us, Ashley. If there's anything else we can do to improve your experience, do let us know. 💖

Posted 5 months ago

“All as advertised, match perfect,, got rid of those pesky stone chips.”

Touch Up Paint Factory 5 star review on 13th November 2024

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Posted 5 months ago

Wow, a perfect 5 stars! Thank you for taking the time to share your feedback. It really means the world to us, and we can’t wait to serve you again! 💖

Posted 5 months ago

“Very quick delivery.”

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Posted 5 months ago

Hi there, Geoff, we are glad that you are happy with the delivery. While we understand your other concern. We hope we can turn things around for you. Rest assured, you have us at Touch Up Paint Factory ready to help!

Posted 5 months ago

“You were recommended by a professional dent medic. Repair carried out by him using your paint. Top job. Paint kit used was the “all in one colour touch up.”

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Posted 5 months ago

Hello Gareth! Thank you for your kind words! It’s fantastic to hear that we were recommend to you and that the result lived up to expectations. It’s lovely to hear you’re happy with the outcome. If you ever have any questions in the future, we’re just a message away. Here’s to many more perfect repairs ahead!

Posted 5 months ago

“Quick delivery and an excellent colour match for an unusual premium colour.”

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Posted 5 months ago

We’re so pleased to hear you’re happy with your purchase! A 5-star review truly means a lot to us. If there’s ever anything more we can do to make your experience even better, don’t hesitate to let us know.

Posted 5 months ago

“Quick and efficient delivery, not used it yet but colour looks ok”

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Posted 5 months ago

Hello Ray! Thanks for your review! It’s great to hear the delivery was quick and efficient — we know how important that is. As for the colour, we’re hopeful it’ll be just the right match when you give it a go. If you need any tips or advice when using it, don’t hesitate to reach out. Here’s to hoping it works wonders when you put it to use — and feel free to let us know how it goes. We’re confident it’ll be a solid choice!

Posted 5 months ago

“Delivery vey prompt. Too soon to try properly, as the weather has been cold and damp. Did try on some fascia plastic indoors and the paint does not seem to lie flat after application, using the supplied 'cotton bud' type applicators. Only tried one coat and used 'bud' as I would a brush, but a trough is visible between each 'brush' stroke. May revert to a modelers brush when I try it on the car !!”

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Posted 5 months ago

Hello Gareth! Thank you for your feedback! It’s great to hear the delivery was prompt — we know how important it is to get products quickly, especially when you're eager to get started. It sounds like the weather's been a bit of a challenge for getting the best results, which can definitely affect the outcome. Should you have troubles with the application, just know that you can reach out to us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 to help you.

Posted 5 months ago

“I have not received anything yet even though it says delivered”

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Posted 5 months ago

Hello Jayden! We're sorry to hear that your order shows as delivered but hasn’t yet reached you. We completely understand how frustrating this situation must be, and we want to assure you that we're here to help. We’ll be forwarding this to our team for immediate investigation. In the meantime, should you need further assistance, feel free to get in touch with us at info@touchuppaintfactory.co.uk or call us on +44 (0) 1295 380 495. Thank you for bringing this to our attention—we’ll do everything we can to sort this out for you as quickly as possible.

Posted 5 months ago

“Excellent colour match. Swift delivery, can’t be faulted.”

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Posted 5 months ago

Hello Dean! A perfect rating – you’ve made our day! Thank you for your kind words. We’re thrilled to know the product is working just as you’d hoped. If there's anything else we can do for you, just give us a shout! Happy driving! 🚙✨

Posted 5 months ago

“Delivery fast, color match,easy use and price cheap.”

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Posted 5 months ago

Awesome! Glad to have met your expectations with the paint, delivery and the pricing, Li! We look forward to serving you again in the future! 🚗✨

Posted 5 months ago

Touch Up Paint Factory is rated 4.6 based on 4,331 reviews