Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 4,327 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 4,327 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 6th May 2025

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The can is completely different blue.even feathered out it’s complete noticeable”

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Posted 5 months ago

Hello Anthony! Thank you for your feedback, and we're really sorry to hear that the colour isn't matching as expected. We understand how frustrating this must be, especially when the difference is noticeable. To resolve this, we'd be happy to assist you further. Could you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can work with a resolution, and to make it right for you?

Posted 5 months ago

“I haven't yet been able to actually use the touch up paint I received, so I am unable to comment on the product. However, if the quality of the paint is as good as their purchase and delivery system then I can't see me having any problems. It's easy, simple and very fast. When I have had an opportunity to use the paint, if I'm able to do so, I will leave a further review.”

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Posted 5 months ago

Your feedback truly brightened our day, Nick! Thank you for sharing your experience with us, and for the 5-star rating! Whenever you're ready, feel free to reach out if you need any tips or guidance during the application process. We're here to help! 🤩

Posted 5 months ago

“Color match. Speedy delivery.”

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Posted 5 months ago

Thank you so much for sharing your Touch Up Paint Factory experience, Marvin! 🚚⚡💙

Posted 5 months ago

“Absolutely amazing, after stressing for days trying to find the right red paint i found these and the match was perfect. Highly recommend.”

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Posted 5 months ago

Hello Kya-Louise! Thanks a million for the 5-star rating! We’re so grateful for your positive feedback and are looking forward to your next visit. 💙

Posted 5 months ago

“Rather expensive per can BUT we'll worth it for the quality and match colour for my vehicle. Ordering was easy and prompt delivery, we'll packaged and protected”

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Posted 5 months ago

We appreciate your amazing review! Your satisfaction is our top priority, and we can’t wait to serve you again, D.gwyn!

Posted 5 months ago

“Bought white and coral paint pens for grand daughters fiat 500 cars and touch up for my blue Audi. All 3 perfect matches. Very impressed.”

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Posted 5 months ago

Hello Michael! We're absolutely delighted to see your 5-star rating, especially with perfect matches for all three cars! Thank you for taking the time to share your experience – it truly means a lot to us. We look forward to continuing to exceed your expectations in the future!

Posted 5 months ago

“Prompt and efficient delivery of my order of Agate Grey paint stick for my Porsche Macan. An excellent match in colour. Can't recommend any more highly. Thank you.”

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Posted 5 months ago

Hello Robert! Wow, thank you for the fantastic review! We’re so happy to hear you had a positive experience. Your feedback means a lot to us!

Posted 5 months ago

“Colours are excellent, very clear and easy to use website. Packaging nice and carefull and mail service very fast. No difficulties with customs and tax, al paid in advance”

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Posted 5 months ago

We can't thank you enough for the 5 stars! Your support makes all the difference. Looking forward to your next visit, A.C.!

Posted 5 months ago

“Not very impressed with pen paint. Took ages to get paint to flow. Ended up warming pen. So not good value at over £20 with delivery !”

Helpful Report

Posted 5 months ago

Hello Rod! Thank you for sharing your feedback, and we’re sorry to hear that you had difficulty getting the paint to flow. We understand how frustrating it can be and we certainly appreciate you bringing this to our attention. We want all our customers to be happy with their purchases, so if you'd like, we can explore a solution or alternative options to ensure you're satisfied with the product. Please don’t hesitate to reach out to us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495.

Posted 5 months ago

“Arrived in a good time. We just have to wait for the weather to try it.”

Helpful Report

Posted 5 months ago

Thank you for the update, Alan! We're glad to hear your order arrived on time. We completely understand the need to wait for the right weather – a dry, mild day is ideal for getting the best results with TUPF. Whenever you're ready, feel free to reach out if you need any tips or guidance during the application process. We're here to help!

Posted 5 months ago

“I ordered a pen for my vivid blue Honda Civic but it was nowhere near the right colour. I emailed customer services with pictures of the test card against the car and to be fair I had a full refund within the hour so I was very pleased with the customer service side of this company”

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Posted 5 months ago

Thank you for sharing your experience with us! We’re genuinely sorry to hear the colour didn’t match. However, we are glad that you're satisfied with your experience from our customer service team. We always aim to provide excellent support, and it’s great to know we met your expectations in that regard. Again we apologise for any inconvenience caused, Steve.

Posted 5 months ago

“Quality match to the original colour of my vehicle nice paint finish ,I've used this company for well over a year for my paint.and would not go anywhere else . Purchase with confidence your paint will match and look factory finish.painted my door as you can see on the pic the result”

Touch Up Paint Factory 5 star review on 17th November 2024

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Posted 5 months ago

Thank you so much for your kind words and for being such a loyal customer, Everett! We're thrilled to hear that the colour match and finish met your expectations. Your confidence in our product means a great deal to us, and we're delighted to know you've had great experiences over the past year. We’ll continue to work hard to ensure your paint repairs always look awesome. If you ever need anything else, don't hesitate to get in touch. We’re here to help!

Posted 5 months ago

“Ordered for 2 different makes/coloured cars and both paint pens were a perfect match. Quick delivery well done.”

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Posted 5 months ago

Thank you so much for your kind words, Mark! We’re thrilled to hear you had a great experience. We appreciate your support and look forward to serving you again soon! 🎨

Posted 5 months ago

“Absolutely brilliant The colour match is perfect and so easy to use following instructions thank you so very much”

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Posted 5 months ago

We’re absolutely chuffed to hear that you had such a positive experience with us! Thank you for the glowing 5-star review. It really means a lot to the team, Pete. 🔥🤩

Posted 5 months ago

“Very quick delivery and good colour match for touch up paint.”

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Posted 5 months ago

Many thanks for your generous 5-star review, David! We're so happy to hear you had a positive experience. 💗

Posted 5 months ago

“Can’t give an honest opinion as this was purchased for as and when , not tried it yet but it was a very fast delivery indeed and it shocked me it was so quick”

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Posted 5 months ago

It’s great to hear the delivery was so quick, Raymond. While you haven't had the chance to give it a proper test yet, we’re sure once you do, you’ll be pleasantly surprised with the results. Just know that you got us and our paint experts at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 to help you should you have concerns or issues with application.

Posted 5 months ago

“Excellent Service from Website to Delivery in France. BOB, quickly sorted out a small problem, straight away. I recommend TOUCH UP PAINT FACTORY to anybody who loves their CAR.”

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Posted 5 months ago

We truly appreciate you taking the time to leave such a lovely review, Christopher. Your 5-star rating is greatly valued, and we're thrilled to know you were pleased with our service. Thanks again! 🚚⚡💙

Posted 5 months ago

“No problems, kit supplied was fine”

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Posted 5 months ago

Thank you so much for taking the time to share your experience, Ian! Happy driving! 🤩

Posted 5 months ago

“A good product but thought it was quite expensive.”

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Posted 5 months ago

Hello Will, thank you for your honest review! We're pleased to hear you think the product is good, though we understand your concern about the price. Quality often comes at a cost, but we completely appreciate that it’s important to feel you're getting value for your money. If you ever find yourself needing similar products or looking for discounts, do keep an eye out – we often run promotions that might be just what you’re looking for! We’re here to help however we can. 🚙✨

Posted 5 months ago

“Good match, but i found the touch up tip to hard, I think a brush would be better.”

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Posted 5 months ago

Hello Harold, thank you for sharing your thoughts! It’s great to hear that the paint match worked well for you.We’ll pass your feedback along, as we’re always looking for ways to improve the experience. If you need anything else, don’t hesitate to reach out.

Posted 5 months ago

Touch Up Paint Factory is rated 4.6 based on 4,327 reviews