Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 4,331 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 4,331 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 6th May 2025

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent professional service. Fast too.”

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Posted 5 months ago

Hi Paul! Thank you so much for taking the time to share your experience with us. 💙

Posted 5 months ago

“The paint arrived as scheduled. It was a perfect match. I was a little apprehensive as my car is 10 years old. I nothing to worry about. It was perfik.”

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Posted 5 months ago

Great to hear the paint was a perfect match, Graham! We’re so pleased it worked out, especially with your car being 10 years old. If you ever need anything else, don’t hesitate to reach out. We’re here to help!

Posted 5 months ago

“It touch up paint stick is brilliant just what I was looking for.”

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Posted 5 months ago

Thank you so much for taking the time to share your experience and for giving us a perfect 5-star rating!

Posted 5 months ago

“The package content and instructions supplied were first rate. Unfortunately, the actual repair did not turn out very well. The problem was the pen. Prolonged shaking (much more than 30 secs) only produced a megre paint flow. This was so poor I had to use three coats and this really wasn't enough even for a tiny repair. Plus, I expected to find some flexibilty in the 'nib' whereas the hardness made things even more difficult to apply to a scratch.”

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Posted 5 months ago

Hi there, David! Thank you for sharing your feedback with us. We're pleased to hear that the package content and instructions met your expectations, but we're genuinely sorry to learn that the repair itself didn’t turn out as hoped. We truly appreciate your detailed observations, as it helps us better understand where improvements might be made. If you'd like, we can look further into this issue and you may get in touch with us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495. Do feel free to get in touch if you’d like to discuss this further.

Posted 5 months ago

“have tried competers paint and touch up paint factory is far susperior, from primer right through to lacquer. and very well priced, would not hesatate to recomend to anyone”

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Posted 5 months ago

Thank you for the 5-star feedback, Alasdair! It’s customers like you that make all the hard work worth it. We’re grateful for your support and can’t wait to see you again! 🚙✨

Posted 5 months ago

“What an easy service from ordering the exact match colour to very prompt delivery service excellent would definitely use touch up paint factory in the future and would recommend to family and friends 😊👍🏻”

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Posted 5 months ago

Thank you for the 5-star review, Gary! We're so happy you had a great experience with us. Your support means everything, and we look forward to your next visit.

Posted 5 months ago

“Could not believe the colour matched very impressive”

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Posted 5 months ago

Thank you so much for the 5-star rating, Lynne! Your feedback means the world to us, and we’re thrilled to hear you had a great experience. We look forward to serving you and your car again soon!

Posted 5 months ago

“the items arrive on time they are well-packed with all instructions as well and if you follow these you will not have too many problems at all that what I have done the only thing left to do is blend the repair work to the original paint work”

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Posted 5 months ago

Thank you so much for taking the time to share your experience with us, John! Happy touch-up painting! 🤩🎨

Posted 5 months ago

“Fast delivery and good paint quality. Color matcht fine with my bike”

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Posted 5 months ago

Awesome! Thank you so much for sharing your great experience with Touch Up Paint Factory. 💯🔥

Posted 5 months ago

“Excellent Product you will hardly notice the small marks that I have touched up”

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Posted 5 months ago

Thank you for your lovely feedback, Roddy! We're so pleased that everything met your expectations. We can't wait to have you back with us again soon. 🌈

Posted 5 months ago

“Easy to use website and order the correct colour for our car.”

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Posted 5 months ago

We really appreciate you taking the time to leave such a glowing review. It’s wonderful to hear you had a fantastic experience from ordering to paint match. We hope to see you again in the near future! 🎨

Posted 5 months ago

“Amazing product easy to use”

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Posted 5 months ago

Glad to hear your positive experience with TUPF, Gulajan. We look forward to serving you and your car again in the future! Happy driving! 🚗✨

Posted 5 months ago

“The paint matched my car exactly. They give you everything you need. I couldn't find some of touched chips afterwards.”

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Posted 5 months ago

Hi there, Tom! Thank you ever so much for your kind words! We're absolutely thrilled that you had such a positive experience. We look forward to welcoming you back soon! 💙

Posted 5 months ago

“Great service, excellent product only communication is a little poor but colour match good”

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Posted 5 months ago

Hello Brown, thank you so much for your kind feedback! We're thrilled to hear you're happy with both the service and the product, especially the colour match. Apologies for any communication hiccups along the way, if you can share with us what happened we'd be glad to assist you further and – we’ll be sure to take that on board and improve.

Posted 5 months ago

“Quick delivery, good colour match, would have appreciated a little more detailed instruction.”

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Posted 5 months ago

Hello D Craig! Thanks so much for your feedback! We shall certainly pass this along to our team for future product improvements. Additionally, we're delighted to hear the delivery was quick and the colour match was spot on. If you ever need further guidance, feel free to reach out. We're always happy to help make things as clear as possible for you.

Posted 5 months ago

“Paint of good quality and a very good paint match,job I needed it for turned out perfect”

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Posted 5 months ago

Hi there, Peter! We're so pleased to hear that the paint worked out so well for your vehicle! If you need any more help or advice, don’t hesitate to reach out. We’re always here to help make sure everything turns out just as perfect next time too! 🙌

Posted 5 months ago

“Well, I used it once, and was OK Although I prefer my tiny brush. It stated spare nibs available, surprised it did not come with one. Also no details where to get one from. Design needs looking at as I suspect it will be rick hard next time .”

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Posted 5 months ago

Hello Stephen! Thank you for sharing your thoughts with us! It’s great to hear that your first experience with the product was mostly positive. You can get the replacement nibs here: https://touchuppaintfactory.co.uk/collections/accessories/products/2-x-replacement-pen-nibs

Posted 5 months ago

“Excellent”

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Posted 5 months ago

Wonderful! Thank you so much for your perfect 5-star rating, John! 💙

Posted 5 months ago

“Prompt service, Perfect match, had a few scratches caused by a nice person scrapping my car in a supermarket carpark. All touched up now, looks great, thanks to "The Touch Up Paint Factory" well done guys and girls, well recomend them.”

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Posted 5 months ago

Thank you for your kind words and for taking the time to leave such a glowing review, Kevin! We're delighted to know you had a positive experience, and we hope to continue exceeding your expectations. 🌟🌟🌟🌟🌟

Posted 5 months ago

“Fabulous colour match and really easy to use. Quick delivery too for a very rare colour 5 stars from me”

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Posted 5 months ago

Wow, thank you for the perfect rating. Donna! We're so happy you’re satisfied with your experience. Your feedback really motivates our team to keep doing our best. We can’t wait to welcome you back! 🤩

Posted 5 months ago

Touch Up Paint Factory is rated 4.6 based on 4,331 reviews