Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,760 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 19th April 2026

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great web-site, easy to navigate and select materilas. Would use again.”

Helpful Report

Posted 1 year ago

Hi there, Alan! Your review is much appreciated!

Posted 1 year ago

“Paints arrived within a couple of days with full instructions on how to use. Applied the paint colour followed by the clear cote as required and am absolutely delighted by the end result. Definitely value for money and the colour match is perfect. Not too long to wait between coats and full 24 hours given to ensure the total job is fully cured. End result is very good indeed!”

Helpful Report

Posted 1 year ago

Thank you! We’re honored by your kind words about your experience with TUPF.

Posted 1 year ago

“Good quality product the colour is a perfect match .”

Helpful Report

Posted 1 year ago

Awesome, Colin! Thank you.

Posted 1 year ago

“No hassle ordered online quick delivery very good match for a 62 plate weathered car.”

Helpful Report

Posted 1 year ago

Glad to hear that we were able to help sort out the issue, Jon!

Posted 1 year ago

“Good communication and paint description with Reg no. And slso highlighted pain to code on supplied can for future reference”

Helpful Report

Posted 1 year ago

Hello Gavin, thank you so much for taking the time to share your experience with Touch Up Paint Factory. 🤩

Posted 1 year ago

“Excellent company for touch up paint and would recommend to anyone.”

Helpful Report

Posted 1 year ago

We’re lucky to have customers like you—thanks a million!

Posted 1 year ago

“The colour is exactly the same you can't tell where I touched in .”

Helpful Report

Posted 1 year ago

Glad to hear your positive experience using TUP, Kevin!

Posted 1 year ago

“I rattled both pens until I almost got tennis elbow, pressed the nib as per instruction absolutely no paint. Not impressed”

Helpful Report

Posted 1 year ago

Hello George! We’re really sorry to hear about your experience, and we completely understand your frustration. The paint does take around 45 seconds to 1 minute to flow through the nib, so kindly allow some time for the paint to flow. If you've tried this and are still facing issues, please don’t hesitate to get in touch with us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495, and we'd be more than happy to arrange a replacement for you. We want to make sure you're fully satisfied with your purchase!

Posted 1 year ago

“Paint came quickly and was very good Will use again.”

Helpful Report

Posted 1 year ago

Your support inspires us—thank you, Michael!

Posted 1 year ago

“Good product and good delivery service”

Helpful Report

Posted 1 year ago

We’re grateful beyond words—thank you so much, Ian!

Posted 1 year ago

“Based on my car, the truck up pen is a perfect match and hides the the stone chip!”

Helpful Report

Posted 1 year ago

Hello Mark, thank you for the thoughtful feedback.

Posted 1 year ago

“I only needed to use the paint today to touch up some minor stone chips and the effect is very good. Thank you.”

Helpful Report

Posted 1 year ago

Thank you for your support!

Posted 1 year ago

“Delivery was very quick, and I was impressed by the fact that the paint came complete with applicators, wax & grease remover, andvdetailed instructions for using the product.”

Helpful Report

Posted 1 year ago

Thanks for helping us grow with your feedback!

Posted 1 year ago

“I don't normally write reviews, but as the colour of the paint was so far off the mark. I feel the need, ordered via the Giant Web site picked the correct bike. Also thought the price very high for only 10ml pen type, but as I thought the colour would be a perfect match then I was OK with it. Paint nothing like as shown in the picture. Very disappointed.”

Helpful Report

Posted 1 year ago

Hello Robert, thank you for taking the time to share your feedback, and we’re truly sorry to hear that the colour wasn’t a perfect match for you. We understand how disappointing it can be when the results don’t meet expectations, especially when you’ve carefully selected the right option. We always aim to provide a perfect colour match, and we take your concerns seriously. It seems that our team has contacted you, and we would greatly appreciate the opportunity to investigate and make things right for you. We look forward to resolving this issue for you.

Posted 1 year ago

“Good delivery speed and excellent paint match.”

Helpful Report

Posted 1 year ago

Awesome, Gaz! Thank you so much for sharing your feedback with TUPF! ✨

Posted 1 year ago

“Super fast delivery quality touch up paint Excellent match.”

Helpful Report

Posted 1 year ago

Your encouragement helps us do better every day—thank you!

Posted 1 year ago

“Pleased with postage time . Have only used once but pleased with result and enclosed instructions”

Helpful Report

Posted 1 year ago

Thank you for trusting us! We’re so happy you’re satisfied.

Posted 1 year ago

“Great service, perfect colour match.”

Helpful Report

Posted 1 year ago

Your experience matters, and we’re glad it was a good one!

Posted 1 year ago

“Really disappointed with this product, followed the instructions to the letter and product never worked”

Helpful Report

Posted 1 year ago

We’re sorry to hear about your disappointment, Gary. We completely understand your frustration, and it’s always our aim to ensure you get the best results. It seems we fell short this time, and for that, we sincerely apologise. Our team has already reached out to you, and we respect your decision. However, should you decide to give Touch Up Paint Factory another try, please know that our team is always here to help. We’ve also issued a refund for you as part of our commitment to customer satisfaction. We hope to have the chance to assist you again in the future.

Posted 1 year ago

“Fast delivery and product is just as promised”

Helpful Report

Posted 1 year ago

Hello Topi! Glad to hear you are satisfied with your experience. Do let us know if there's anything that we can do to improve your experience. 🥂

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 5,760 reviews