Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,031 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,031 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 24th June 2026

163

Anonymous

Anonymous // 01/01/2019

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“Very good service.”

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Posted 1 year ago

That's great to hear, John!

Posted 1 year ago

“Pointless did not work fell apart tip fell of pen after first use”

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Posted 1 year ago

Apologies for the issue experienced, Michael! We understand how frustrating this experience must be for you. Especially when you are thinking of repairing your vehicle and this is what happened. Kindly contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can provide you assistance as we would like to make things right for you.

Posted 1 year ago

“Excellent, good quality paint, great match, good price and quick delivery.”

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Posted 1 year ago

Lovely! Thank you so much for your review, D Caddock!

Posted 1 year ago

“Super.”

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Posted 1 year ago

⭐⭐⭐⭐⭐ Awesome!

Posted 1 year ago

“A good fast delivery and the touchup pen was a perfect match and took care of the scratches”

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Posted 1 year ago

Thank you for sharing your TUPF experience, James!

Posted 1 year ago

“Was easy to order using their website & price was very competitive & i didn't need to order lots of extras like other website's.”

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Posted 1 year ago

Hello James, we’re glad you found our website easy to use and appreciated our competitive pricing without unnecessary extras. If you ever need assistance or have questions, we’re here to help!

Posted 1 year ago

“Excellent service and product. Unfortunately Post Office parcels let you down as they took 4 days to deliver a parcel with 'guaranteed 48 hour delivery' label on it”

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Posted 1 year ago

Hello Peter! Thank you for your kind words about our service and product—we really appreciate it! We're sorry to hear the delivery took longer than expected. While we aim to dispatch everything on time, delays with postal services are unfortunately outside our control. We’ll be sure to pass this feedback along and continue working to ensure the best possible delivery experience. Thanks again for your support and for choosing Touch Up Paint Factory!

Posted 1 year ago

“Excellent customer services, reacted quickly to order query placed during Bank Holiday. Email was answered first thing next working day, speedy delivery too.”

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Posted 1 year ago

Thank you for your kind words! We’re glad to hear our customer service met your expectations, especially with your order query during the Bank Holiday. We appreciate your patience and are happy you received your delivery quickly. If you need anything else, just let us know!

Posted 1 year ago

“Very good company with products to match, delivery was swift.”

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Posted 1 year ago

Thank you so much for shairng your thoughts and experience, Malcolm!

Posted 1 year ago

“Great service, great product and fair pricing”

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Posted 1 year ago

Thank you so much for sharing your thoughts and experience, Michael!

Posted 1 year ago

“Colours are spot on! Delivery by the paintupfactory is fast! Only problem that in my area of the Netherlands, DHL specilises in driving by! :) Never delivering the item the firtst time, it alweays takes at least two attemps.”

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Posted 1 year ago

Thank you for your great feedback on the colour match and delivery speed, A.C.! We’re sorry to hear about the delivery challenges with DHL in your area. We appreciate your patience and hope future deliveries go more smoothly. If there’s anything we can do to help, just let us know!

Posted 1 year ago

“Very happy, would highly recommend”

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Posted 1 year ago

We're glad that we have met your expectations, Duncan! Your recommendation means a lot to us!

Posted 1 year ago

“Perfect match, Quick delivery,no problems”

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Posted 1 year ago

Awesome, Alexander!

Posted 1 year ago

“Quick delivery but colour sent is far away from the actual car colour. (Updated to a worse rating as the best resolution to providing the wrong colour that is no where near a 100% match is a refund)”

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Posted 1 year ago

Oh my, Stuart! We are sorry to hear about the issue experienced. Can you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can investigate on this issue and provide you a resolution as we would like the opportunity to make things right for you.

Posted 1 year ago

“Quick delivery and more importantly quality paints”

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Posted 1 year ago

Thank you so much for choosing TUPF, Brian!

Posted 1 year ago

“Perfect match.”

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Posted 1 year ago

Wonderful! Thank you so much for sharing your paint match experience, Peter!

Posted 1 year ago

“Very easy and simple!”

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Posted 1 year ago

Hello Allan! Thank you so much for choosing Touch Up Paint Factory!

Posted 1 year ago

“The paint l ordered arrived on schedule and from the car reg got the vin number colour and code the matched perfectly very professional company.”

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Posted 1 year ago

Thank you for your feedback, Peter! We’re glad to hear your paint arrived on schedule and that the colour match based on your car’s VIN was perfect. We appreciate your kind words about our professionalism and look forward to assisting you again.

Posted 1 year ago

“Very quick delivery and the paint was a 100% match. Will use again. Many thanks”

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Posted 1 year ago

Great to hear you got a perfect match and that our delivery met your expectations. Thank you for choosing Touch Up Paint Factory, Neil—we truly appreciate your support!

Posted 1 year ago

“Excellent product very good colour match delivered promptly with good customer care”

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Posted 1 year ago

Wonderful, Nicholas! Thank you so much for taking the time to share your Touch Up Paint Factory experience.

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 6,031 reviews