Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,351 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 23rd February 2026

David E

Touch Up Paint Factory 5 star review on 17th February 2026

David F

Touch Up Paint Factory 5 star review on 15th January 2026

Polly W

Touch Up Paint Factory 5 star review on 10th January 2026

David F

154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An great colour match, combined with a fast delivery what more do you need.”

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Posted 9 months ago

We're glad you’re happy with both the product and service. Thanks for the great feedback, Robert! 💙

Posted 7 months ago

“Easy to order with car regestraition but nothing like the paint colour of my car”

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Posted 9 months ago

Thank you for your feedback, Philip. We're sorry to hear that the colour didn't match your vehicle as expected. While using your registration helps identify the manufacturer’s original paint code, variations can occur due to factors like ageing, and previous resprays. If you haven’t already, please contact our customer service team at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495—we're happy to investigate further and offer a remake or refund under our 100% colour match guarantee. We appreciate you giving us a try and hope to make things right.

Posted 8 months ago

“They were very friendly & helpful when ordering & the items came very fast. However, in my case (Nissan white (pearl)) the colour did not match the paint on my car it was to light.”

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Posted 9 months ago

Thank you for your feedback, Peter. We're glad to hear you found our team friendly and the delivery prompt. However, we're sorry the colour didn’t match as expected. Please get in touch with our customer service team so we can look into this further. We’re happy to offer a remake or refund under our 100% colour match guarantee. Thank you for giving us the opportunity to make it right.

Posted 8 months ago

“I ordered an "All in One" Paint Pen, it was delivered promptly. Unfortunately the paint wasn't a good match, so I contacted Touch Up Paint Factory. No hassle, they remixed the paint and sent out. It was a perfect match this time. Excellent service.”

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Posted 9 months ago

Thank you for sharing your experience, Kevin! We're sorry the first paint wasn't a perfect match, but we're glad we could quickly make it right for you. It’s great to hear the remixed version was spot on — and we really appreciate your kind words about our service! 🤩🤩

Posted 7 months ago

“Brilliant product and colour match is A1 very pleased will buy from you agaib”

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Posted 9 months ago

Awesome, Gareth! Thank you so much for your fantastic feedback. Looking forward to serving you and your car. 🚗✨

Posted 7 months ago

“Superb service,high quality paint and spray cans,I've purchased from 3 suppliers and this company are by far the most professional in all ways I shall return should I require more paints.”

Touch Up Paint Factory 5 star review on 20th May 2025

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Posted 9 months ago

Thank you for the amazing feedback, Paul! We're thrilled to hear you were impressed with our service, paint quality, and spray cans. It means a lot to be considered the most professional among your experiences. We’ll be here whenever you need more paint — looking forward to serving you again! 💙

Posted 7 months ago

“Slight mis match at first,but this excellent company soon sorted it,brilliant service, brilliant company, thank you.”

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Posted 9 months ago

We understand how disappointing this experience must be for you, Nigel, and we're truly sorry. This isn’t the level of service we want any of our customers to have. Please reach out to us at info@touchuppaintfactory.co.uk or call us on +44 (0)1295 380 495—we’d be glad to investigate the issue and provide a resolution as quickly as possible. Thank you for bringing it to our attention.

Posted 8 months ago

“Easy to order..swift deliver...quality product..easy to follow instructions on use....reasonable prices....excellent customer service”

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Posted 9 months ago

Thank you for the fantastic feedback, David! We're so pleased to hear you found the ordering process easy, delivery swift, and the product high-quality. It's great to know the instructions were clear, the pricing fair, and that our customer service met your expectations — we really appreciate your support!

Posted 7 months ago

“Good fast service and got the correct colour. Well done”

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Posted 9 months ago

Thank you so much for choosing Touch Up Paint Factory, David! 🚗✨

Posted 7 months ago

“Didn't expect this to work as well as it did, two wheel arches done, perfect match with paint, very pleased, thank you.”

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Posted 9 months ago

That’s great to hear, Paul! We're thrilled the paint was a perfect match and worked so well for your wheel arches. Thanks for the feedback — we really appreciate it!

Posted 7 months ago

“Needed to repair inner wheel arch with the spray paint. Primer, colour and lacquer. Over the moon with the results ! Masking took longer than the actual painting but was well worth the effort . This is a top quality paint system .”

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Posted 9 months ago

Thanks so much for sharing, Stephen! Appreciate your kind words about the quality of the paint repair system! Happy driving! 🚙✨

Posted 7 months ago

“Easy to use and does the job required”

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Posted 9 months ago

Awesome, Frank. Thank you so much for taking the time to leave us a review! 🥂

Posted 8 months ago

“I can only comment on the service as I have not used the product yet. Excellent service and correspondence, well packaged and quick delivery. Professional looking product with very clear instructions, guidance and advice provided.”

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Posted 9 months ago

Appreciate you sharing your experience with the service and the packaging, Alistair. Should you need help, we are always here.

Posted 7 months ago

“Really Over priced for what they are selling”

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Posted 9 months ago

Hello John, we understand that we may not always be the most inexpensive option on the market. However, please know that Touch Up Paint Factory has invested in advanced technology to provide our 100% colour match guarantee and the value of the product. If your paint does not match perfectly, we will either remake it or issue a full refund.

Posted 8 months ago

“I have used this company several times before, without any complaints. On my last order, when I unfortunately did have an issue, Ewa, from the customer services team, sorted it out immediately. A big thank you and highly recommended company”

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Posted 9 months ago

Thank you for your continued support and for sharing your experience, Paul! We're sorry to hear there was an issue with your last order, but we're so glad Ewa was able to resolve it promptly. We truly appreciate your recommendation and look forward to serving you again. Thanks for choosing Touch Up Paint Factory!

Posted 8 months ago

“Sent wrong colour should be red sent white issue sorted thanks for fixing the problem without any hassle”

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Posted 9 months ago

Hello Scott, we are sorry for the experience. This is not the one we want you to have. May we ask you to contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 with all the details of the order including the issue as we would like to provide you assistance.

Posted 8 months ago

“Incorrect paint match on two occasions. I wouldn’t recommend.”

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Posted 9 months ago

We completely understand your sentiments and frustrations, Donald. But if you allow us the opportunity to make things right we would love to assist you.

Posted 8 months ago

“Pleased with colour match, took a little while to get the pen flowing. But all good”

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Posted 9 months ago

Glad to hear that you got a perfect match, Garry! Thank you so much for taking the time to share your experience!

Posted 7 months ago

“Great pen , works perfect”

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Posted 9 months ago

Lovely! Thank you, Kenny! ⭐⭐⭐⭐⭐

Posted 7 months ago

“Really great product easy to use and a great finish even with a complete novice loke me. Even though my van is 24 years old fantastic colour match.”

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Posted 9 months ago

Thank you so much for sharing your TUPF experience, Brian!

Posted 7 months ago

Touch Up Paint Factory is rated 4.6 based on 5,351 reviews