Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,344 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

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“Easy to order..swift deliver...quality product..easy to follow instructions on use....reasonable prices....excellent customer service”

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Posted 9 months ago

Thank you for the fantastic feedback, David! We're so pleased to hear you found the ordering process easy, delivery swift, and the product high-quality. It's great to know the instructions were clear, the pricing fair, and that our customer service met your expectations — we really appreciate your support!

Posted 7 months ago

“Good fast service and got the correct colour. Well done”

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Posted 9 months ago

Thank you so much for choosing Touch Up Paint Factory, David! 🚗✨

Posted 7 months ago

“Didn't expect this to work as well as it did, two wheel arches done, perfect match with paint, very pleased, thank you.”

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Posted 9 months ago

That’s great to hear, Paul! We're thrilled the paint was a perfect match and worked so well for your wheel arches. Thanks for the feedback — we really appreciate it!

Posted 7 months ago

“Needed to repair inner wheel arch with the spray paint. Primer, colour and lacquer. Over the moon with the results ! Masking took longer than the actual painting but was well worth the effort . This is a top quality paint system .”

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Posted 9 months ago

Thanks so much for sharing, Stephen! Appreciate your kind words about the quality of the paint repair system! Happy driving! 🚙✨

Posted 7 months ago

“Easy to use and does the job required”

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Posted 9 months ago

Awesome, Frank. Thank you so much for taking the time to leave us a review! 🥂

Posted 8 months ago

“I can only comment on the service as I have not used the product yet. Excellent service and correspondence, well packaged and quick delivery. Professional looking product with very clear instructions, guidance and advice provided.”

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Posted 9 months ago

Appreciate you sharing your experience with the service and the packaging, Alistair. Should you need help, we are always here.

Posted 7 months ago

“Really Over priced for what they are selling”

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Posted 9 months ago

Hello John, we understand that we may not always be the most inexpensive option on the market. However, please know that Touch Up Paint Factory has invested in advanced technology to provide our 100% colour match guarantee and the value of the product. If your paint does not match perfectly, we will either remake it or issue a full refund.

Posted 8 months ago

“I have used this company several times before, without any complaints. On my last order, when I unfortunately did have an issue, Ewa, from the customer services team, sorted it out immediately. A big thank you and highly recommended company”

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Posted 9 months ago

Thank you for your continued support and for sharing your experience, Paul! We're sorry to hear there was an issue with your last order, but we're so glad Ewa was able to resolve it promptly. We truly appreciate your recommendation and look forward to serving you again. Thanks for choosing Touch Up Paint Factory!

Posted 8 months ago

“Sent wrong colour should be red sent white issue sorted thanks for fixing the problem without any hassle”

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Posted 9 months ago

Hello Scott, we are sorry for the experience. This is not the one we want you to have. May we ask you to contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 with all the details of the order including the issue as we would like to provide you assistance.

Posted 8 months ago

“Incorrect paint match on two occasions. I wouldn’t recommend.”

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Posted 9 months ago

We completely understand your sentiments and frustrations, Donald. But if you allow us the opportunity to make things right we would love to assist you.

Posted 8 months ago

“Pleased with colour match, took a little while to get the pen flowing. But all good”

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Posted 9 months ago

Glad to hear that you got a perfect match, Garry! Thank you so much for taking the time to share your experience!

Posted 7 months ago

“Great pen , works perfect”

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Posted 9 months ago

Lovely! Thank you, Kenny! ⭐⭐⭐⭐⭐

Posted 7 months ago

“Really great product easy to use and a great finish even with a complete novice loke me. Even though my van is 24 years old fantastic colour match.”

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Posted 9 months ago

Thank you so much for sharing your TUPF experience, Brian!

Posted 7 months ago

“Very good service.”

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Posted 9 months ago

That's great to hear, John!

Posted 7 months ago

“Pointless did not work fell apart tip fell of pen after first use”

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Posted 9 months ago

Apologies for the issue experienced, Michael! We understand how frustrating this experience must be for you. Especially when you are thinking of repairing your vehicle and this is what happened. Kindly contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can provide you assistance as we would like to make things right for you.

Posted 8 months ago

“Excellent, good quality paint, great match, good price and quick delivery.”

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Posted 9 months ago

Lovely! Thank you so much for your review, D Caddock!

Posted 7 months ago

“Super.”

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Posted 9 months ago

⭐⭐⭐⭐⭐ Awesome!

Posted 7 months ago

“A good fast delivery and the touchup pen was a perfect match and took care of the scratches”

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Posted 9 months ago

Thank you for sharing your TUPF experience, James!

Posted 7 months ago

“Was easy to order using their website & price was very competitive & i didn't need to order lots of extras like other website's.”

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Posted 9 months ago

Hello James, we’re glad you found our website easy to use and appreciated our competitive pricing without unnecessary extras. If you ever need assistance or have questions, we’re here to help!

Posted 8 months ago

“Excellent service and product. Unfortunately Post Office parcels let you down as they took 4 days to deliver a parcel with 'guaranteed 48 hour delivery' label on it”

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Posted 9 months ago

Hello Peter! Thank you for your kind words about our service and product—we really appreciate it! We're sorry to hear the delivery took longer than expected. While we aim to dispatch everything on time, delays with postal services are unfortunately outside our control. We’ll be sure to pass this feedback along and continue working to ensure the best possible delivery experience. Thanks again for your support and for choosing Touch Up Paint Factory!

Posted 8 months ago

Touch Up Paint Factory is rated 4.6 based on 5,344 reviews