Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,344 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

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“Very quick deliver perfect match.”

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Posted 8 months ago

Awesome, Stephen! And thank you for choosing Touch Up Paint Factory. 🚙✨

Posted 7 months ago

“Very helpful service from Matt. Would use them again.”

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Posted 8 months ago

Thank you so much for your feedback! Glad that Matt was able to help you. ⭐⭐⭐⭐⭐

Posted 7 months ago

“Bought for a triumph America perfect match will certainly deal with this company again as and when I need paint matched brilliant thanks”

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Posted 8 months ago

Hello John! Thanks so much for your feedback! Delighted to know you'll be coming back when you need more — we look forward to helping you again. 🔥🔥

Posted 7 months ago

“Great product”

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Posted 8 months ago

Thank you so much for your feedback, Stephen!

Posted 7 months ago

“I haven’t used the touch up paint as of yet but it looks to be a good quality product, excellent prompt service, received the product very quickly”

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Posted 8 months ago

Thanks for the feedback, Michael! Even though you haven’t used the touch-up paint yet, we’re glad to hear you’re happy with the quick delivery and the quality of the product so far. We hope it works perfectly when you get around to using it!🎨

Posted 7 months ago

“If you are looking for a perfect colour match for your car, head to The Touch Up Paint Factory website. i have ordered both aerosol and touch up pen and and both have been the correct colour and relatively easy to apply. Matched to your cars registration, products are reasonably priced with propmt delivery.”

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Posted 8 months ago

Thanks for the great feedback! We look forward to serving you and your vehicle again. 🚙✨

Posted 7 months ago

“Order arrived very quickly. So easy to use and results are great. Well worth buying”

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Posted 8 months ago

Thank you so much for the perfect rating, John — we really appreciate your support and are glad you had a great experience with Touch Up Paint Factory! ⭐⭐⭐⭐⭐

Posted 7 months ago

“Colour match good. Arrived in good time, just needed to make good a small knock before handing car over to our Son, who needed a bidder car to carry wife, new baby (most important) all the paraphernalia pram etc. And the dog.😄”

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Posted 8 months ago

Thanks for the lovely message, Alan! We're glad the colour match was spot on and that your order arrived in good time. Sounds like the timing was perfect — best of luck to your son, his growing family (congrats on the new baby!), and of course, the dog! 🚙✨

Posted 7 months ago

“The colour pen was an extremely accurate coulour match for our Mini metallic paint. Would recommend”

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Posted 8 months ago

Wonderful! Thank you for sharing your paint match experience, Mark!

Posted 7 months ago

“Great service and speedy delivery! .. Yet to try the paint, but no doubt it'll be fantastic and get rid of those annoying stone chips. Many thanks 😊”

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Posted 8 months ago

Thank you so much for choosing Touch Up Paint Factory, Paul! Happy painting! 🎨🚙✨

Posted 7 months ago

“After an initial problem with the colour match, the problem was resolved satisfactorily. Good company to deal with, keen to sort out any problems”

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Posted 8 months ago

We're really sorry to hear about your experience, David. Receiving a completely incorrect colour—especially such a drastic difference—is frustrating, and we completely understand your disappointment. This isn’t the level of service we aim to provide. Please get in touch with our customer service team at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495. We’re committed to our 100% colour match guarantee and will gladly investigate the issue. Thank you for bringing this to our attention—we’d like the chance to make it right.

Posted 8 months ago

“The process of buying my All in one Touch-up Pen was very easy - just entering the registration of my car I was able to purchase the correct product which turned out to be the exact colour match I needed. Came pretty quickly with all I needed to do the job.”

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Posted 8 months ago

Thanks for sharing, Alan! We're happy to hear the process was easy and that the All-in-One Touch-up Pen was an exact colour match. It’s great the delivery was quick and everything you needed arrived together. We appreciate your feedback!

Posted 7 months ago

“Touch up paint for my car arrived next day and was a perfect match. Would highly recommend this company.”

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Posted 8 months ago

Awesome, Donald! Thank you so much for choosing Touch Up Paint Factory.

Posted 7 months ago

“An great colour match, combined with a fast delivery what more do you need.”

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Posted 8 months ago

We're glad you’re happy with both the product and service. Thanks for the great feedback, Robert! 💙

Posted 7 months ago

“Easy to order with car regestraition but nothing like the paint colour of my car”

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Posted 8 months ago

Thank you for your feedback, Philip. We're sorry to hear that the colour didn't match your vehicle as expected. While using your registration helps identify the manufacturer’s original paint code, variations can occur due to factors like ageing, and previous resprays. If you haven’t already, please contact our customer service team at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495—we're happy to investigate further and offer a remake or refund under our 100% colour match guarantee. We appreciate you giving us a try and hope to make things right.

Posted 8 months ago

“They were very friendly & helpful when ordering & the items came very fast. However, in my case (Nissan white (pearl)) the colour did not match the paint on my car it was to light.”

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Posted 8 months ago

Thank you for your feedback, Peter. We're glad to hear you found our team friendly and the delivery prompt. However, we're sorry the colour didn’t match as expected. Please get in touch with our customer service team so we can look into this further. We’re happy to offer a remake or refund under our 100% colour match guarantee. Thank you for giving us the opportunity to make it right.

Posted 8 months ago

“I ordered an "All in One" Paint Pen, it was delivered promptly. Unfortunately the paint wasn't a good match, so I contacted Touch Up Paint Factory. No hassle, they remixed the paint and sent out. It was a perfect match this time. Excellent service.”

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Posted 8 months ago

Thank you for sharing your experience, Kevin! We're sorry the first paint wasn't a perfect match, but we're glad we could quickly make it right for you. It’s great to hear the remixed version was spot on — and we really appreciate your kind words about our service! 🤩🤩

Posted 7 months ago

“Brilliant product and colour match is A1 very pleased will buy from you agaib”

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Posted 8 months ago

Awesome, Gareth! Thank you so much for your fantastic feedback. Looking forward to serving you and your car. 🚗✨

Posted 7 months ago

“Superb service,high quality paint and spray cans,I've purchased from 3 suppliers and this company are by far the most professional in all ways I shall return should I require more paints.”

Touch Up Paint Factory 5 star review on 20th May 2025

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Posted 8 months ago

Thank you for the amazing feedback, Paul! We're thrilled to hear you were impressed with our service, paint quality, and spray cans. It means a lot to be considered the most professional among your experiences. We’ll be here whenever you need more paint — looking forward to serving you again! 💙

Posted 7 months ago

“Slight mis match at first,but this excellent company soon sorted it,brilliant service, brilliant company, thank you.”

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Posted 9 months ago

We understand how disappointing this experience must be for you, Nigel, and we're truly sorry. This isn’t the level of service we want any of our customers to have. Please reach out to us at info@touchuppaintfactory.co.uk or call us on +44 (0)1295 380 495—we’d be glad to investigate the issue and provide a resolution as quickly as possible. Thank you for bringing it to our attention.

Posted 8 months ago

Touch Up Paint Factory is rated 4.6 based on 5,344 reviews