Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,326 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would like to write a review but not received item yet”

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Posted 11 months ago

Hi Kevin, we're sorry to hear that your order hasn't arrived yet. It looks like our team has already reached out to you—could you please let us know if you're still experiencing any issues? We're happy to help!

Posted 11 months ago

“The paint is a very good match did the edge of the front door they was some chips went on well looks well thanks”

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Posted 11 months ago

We’re so pleased to hear you had such a good experience with the paint.

Posted 11 months ago

“Very god quality paint and quick delivery.”

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Posted 11 months ago

Thanks so much for your wonderful review, Philip! We’re delighted to hear you had a lovely experience.

Posted 11 months ago

“Item not received.”

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Posted 11 months ago

Hello Michael, we are sorry to hear if you have not received your order but it seems that our team has already contacted you and provided you the information and update with your order. If you have not received your order, please do respond to it so we can investigate. Thank you.

Posted 11 months ago

“Easy to deal with. Colour match was 100% spot on as they say.”

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Posted 11 months ago

Awesome, Chris! Thank you so much for sharing your experience. ⭐⭐⭐⭐⭐

Posted 11 months ago

“Great match colour touch up paint pen ,good value, will use again no problem at all”

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Posted 11 months ago

How lovely of you to leave such a glowing review! We’re so pleased you had a great experience with us.

Posted 11 months ago

“Very quick delivery. Repair carried out by dent repair man and he was very impressed with paint pen. Impossible to see where paint has been used. Very happy with it all, many thanks.”

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Posted 11 months ago

Cheers for the glowing review! It’s fantastic to know we exceeded your expectations.

Posted 11 months ago

“The Spray can I ordered was a fantastic color match and arrived very quickly. It had a very good spray pattern of higher quality than most rattle cans. I would definitely recommend the touch of paint factory.”

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Posted 11 months ago

Hello Paul! Cheers for the glowing review! ⭐⭐⭐⭐⭐

Posted 11 months ago

“Colour was pretty good but the applicator was really bad and the paint was too thick to fill the end of the applicator and ended up leaving a poor finish in which I had to spend alot of time and effort to rectify.”

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Posted 11 months ago

Hello Steven, we're sorry to hear about your experience and truly appreciate your feedback. Could you please share more details with us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495? We want to understand the issue better so we can explore how we can assist you. Your satisfaction is our priority, and we’re committed to resolving this for you.

Posted 11 months ago

“very good colour match and easy to follow instructions and easy to use and apply and fast service to”

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Posted 11 months ago

We’re absolutely over the moon with your feedback, Robert! Thanks for the 5 stars and for taking the time to share your experience.

Posted 11 months ago

“Ordered touch up pen and brushes . Touch up pen arrived with no brushes , quickly sorted brushes arrived next day . Great service”

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Posted 11 months ago

Hello Scott! Thank you so much for working with us to resolve the issue with the brushes and we appreciate you sharing your experience with us.

Posted 11 months ago

“Excellent match and was delivered very quickly.”

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Posted 11 months ago

Wonderful, Daniel! Thank you so much for sharing your experience with us. 💙

Posted 11 months ago

“Ordered the paint pen to touch up a few small stone chips on my wife's car. Colour match looks great but as the car is brand new it should be a good match. Was easy to apply and as stated a great match.”

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Posted 11 months ago

Hello John, thank you for sharing your feedback! We’re glad to hear the paint pen worked well for your wife’s car and that the colour match was spot on. We appreciate your review and hope the touch-ups continue to look great! Happy driving!

Posted 11 months ago

“Good match on colour”

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Posted 11 months ago

Awesome! Thank you so much for providing feedback with the paint match, John! 🥂

Posted 11 months ago

“Great service. Paint a perfect match.”

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Posted 11 months ago

Thanks so much for the 5 stars and for sharing your positive experience with us, Michael. ⭐⭐⭐⭐⭐

Posted 11 months ago

“as described. good product. fast delivery”

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Posted 11 months ago

Hello Daniel, we appreciate your feedback and if there's anything that we can do to improve your experience do let us know. We're always here glad to help!

Posted 11 months ago

“Every time 100% match”

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Posted 11 months ago

Awesome, Eliot! 💙

Posted 11 months ago

“Very happy with my purchase, wasn't a perfect match but is good enough and has a very good finish. Fantastic value for the money and will definitely use in the future.”

Touch Up Paint Factory 5 star review on 23rd February 2025

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Posted 11 months ago

Hello Peter! Thank you for your feedback! We’re so glad to hear you’re happy with your purchase and the finish. While it may not have been a perfect match, we suggest that you contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can check on what we can do further to help you. 💖

Posted 11 months ago

“To get a decent flow of paint to the hard “nib” was not easy. The colour match was good, and I needed a fine paint brush to achieve a decent finish. Any future purchase would avoid the hard tipped dispenser!”

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Posted 11 months ago

Hello Alexander! We’re sorry to hear about the issue you’ve encountered with the nib, and we completely understand how frustrating this must be for you. Please reach out to us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495. We’d be happy to assist you and work toward resolving the problem to ensure a better experience moving forward.

Posted 11 months ago

“Simple ordering and pretty fast delivery. I wanted a paint colour not based solely on a registration number (I tried that with a different company and was sent silver instead of grey!). A tad expensive but it was a reasonable size pot so should last a while. Would be more than happy to use this company again.”

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Posted 11 months ago

Thank you for your review, Ian! We’re glad to hear that the ordering process was simple and the delivery quick. We understand the frustration and glad that TUPF was able to match your needs. ⭐⭐⭐⭐⭐

Posted 11 months ago

Touch Up Paint Factory is rated 4.6 based on 5,326 reviews