Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,757 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,757 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th May 2026

161

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is nothing like the description on the website and the colour match was very bad. Very difficult to apply the paint smoothly with the applicator pen provided. Sadly a waste of money.”

Helpful Report

Posted 9 months ago

Hello Aron! We’re really sorry to hear that the product didn’t meet your expectations and that the colour match and application process were disappointing. This isn’t the experience we want our customers to have. We’d like the opportunity to put things right. Please email us at info@touchuppaintfactory.co.uk with your order details and a photo of the test card next to your vehicle. Our team will look into the issue and work with you on a resolution.

Posted 8 months ago

“Paint pens are fantastic, giving a great finish, hardly there was any missing paint.”

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Posted 9 months ago

Thank you for the fantastic feedback – it’s wonderful to know we delivered.

Posted 7 months ago

“A very fast delivery, espcially after I paid the extra money for quicker delivery”

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Posted 9 months ago

Hi there, Laurie! Thank you for your feedback! We're glad to hear your delivery was very fast, especially after opting for the quicker shipping option. We appreciate you choosing our service and hope you’re happy with your paint.

Posted 8 months ago

“Excellent product. Unable to see repair.”

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Posted 9 months ago

Appreciate the glowing review – always here if you need more help in future.

Posted 7 months ago

“Excellent ordering system, easy to use and paint was delivered really swiftly. Communication was good, an all around A1 experience.”

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Posted 9 months ago

Thank you for the fantastic feedback, Angela! We're delighted to hear you found our ordering system easy to use, enjoyed swift delivery, and appreciated our communication. Your kind words mean a lot!

Posted 7 months ago

“Prompt delivery and easy to use.”

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Posted 9 months ago

Thanks for your feedback, Peter! We’re glad to hear you found the delivery prompt and the product easy to use. We appreciate your support!

Posted 7 months ago

“Perfect match. Great value for money and the included mini brushes make the job a breeze.”

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Posted 9 months ago

Thanks so much for your kind words, Shaun! We're thrilled to hear the colour was a perfect match and that you found great value in the kit. We appreciate your support and hope to serve you again soon!

Posted 7 months ago

“Brilliant just what I needed”

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Posted 9 months ago

Great to hear that you are satisfied with the results, John!

Posted 7 months ago

“Fantastic service . So easy to order and very reasonable priced . Colour match was spot on.”

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Posted 9 months ago

Hi Andy! Thanks so much for your top rating.

Posted 7 months ago

“Surprised and happy to see a complete kit and not just the paint. Brushes, cleaner, instructions”

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Posted 9 months ago

Hello Rob! We’re so glad to hear you were pleasantly surprised with the kit! We always aim to provide everything you need — not just the paint — to make the process as smooth as possible. Thanks for your feedback, and happy driving! 🚙✨

Posted 7 months ago

“Thank you for my touch up paint order. Excellently packaged and very happy with your service. Would recommend you to other customers.”

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Posted 9 months ago

Thank you so much for your kind words, Marianna! We're really pleased to hear you're happy with the packaging and service. We truly appreciate your recommendation and look forward to helping you again in the future!

Posted 7 months ago

“Fantastic colour match very pleased with this product thank you”

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Posted 9 months ago

We’re glad you’re pleased with the outcome – thank you for your review, Andrew!

Posted 7 months ago

“Tried to paint corsa bonnet with standard spray but failed Just done it with your paint and lacquer Looks brilliant granddaughter over the moon Will use again with out fail”

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Posted 9 months ago

That’s fantastic to hear, James! We’re so glad our paint did the trick — and even better that your granddaughter is overjoyed with the result! Thank you for your kind words and trust — we’d be happy to help again anytime.

Posted 7 months ago

“The paint supplied was a perfect match and the assessories included were very helpful. The only comment that is slightly negative is that I would have appreciated a small brush to be included.in the kit.”

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Posted 9 months ago

Hello Dennis! Thank you so much for your positive feedback! We’re delighted to hear that the paint was a perfect match. If you need any further assistance, please don’t hesitate to reach out.

Posted 8 months ago

“Tilaamani maalikynän värisävy oli virheellinen. Tilasin harmaan Touch Up Paint kynän , mutta kynässä oli mustaa maalia. Toivonkin että minulle toimitetaan oikean sävyinen kynä. Minulle lähetettiin veloituksetta uusi kynä, kiitos siitä. Nyt enää jännittää onko uusi kynä oikean värinen, edellisellä kynällä ehdin jo sotkea autoni.”

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Posted 9 months ago

Olemme pahoillamme kuullessamme, että kynässäsi oli mustaa maalia tilatun harmaan sijaan. Tämä ei missään nimessä ole kokemusta, jota haluamme asiakkaillemme tarjota. Lähetäthän meille sähköpostia osoitteeseen info@touchuppaintfactory.co.uk tilauksesi tiedot sekä valokuvan testikortista yhdessä ajoneuvosi kanssa. Kiitos, että toit tämän asian huomioomme – olemme sitoutuneita korjaamaan tilanteen.

Posted 8 months ago

“Arrived quickly, great match to my vehicle”

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Posted 9 months ago

Awesome, Lorenzo! Thank you for taking the time to share your delivery and paint match experience with TUPF! 🚙✨

Posted 7 months ago

“Arrived in 48 hours.. took a little while for the paint to flow which damaged the chisel nib a bit.. but colour match was spot on”

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Posted 9 months ago

We're glad the colour match was spot on and that your order arrived quickly, Rob. Sorry to hear about the initial flow issue and the nib — we’ll take that on board to improve the experience. Appreciate you sharing your thoughts!

Posted 7 months ago

“The paint is OK but with the car being grey metallic there is a slight difference in colour so I don't really want to do the rest of my car”

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Posted 9 months ago

Hi there, Mark! Thank you for your feedback! We understand that with metallic finishes like grey, slight variations can be noticeable — especially under different lighting or when applied over larger areas. Touch-up paint is best suited for small chips and scratches, and while we aim for the closest match, huge damage applications can sometimes highlight subtle differences, particularly with metallic or pearlescent finishes. If you have any questions about application or need advice on blending, feel free to reach out — we're here to help!

Posted 8 months ago

“Great touch up pen to use with a felt end”

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Posted 9 months ago

Thanks for the great feedback, Rob! We're glad to hear you found the touch-up pen easy to use. Happy driving! 🚙✨

Posted 7 months ago

“Excellent service and the paint supplied is a perfect match, you can’t even see where it was touched up. Absolutely fantastic, highly recommended.”

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Posted 9 months ago

Thank you so much for the fantastic feedback! We're thrilled to hear the paint was a perfect match and that the touch-up is virtually invisible — that's exactly what we aim for. We really appreciate the recommendation and look forward to helping you again in the future!

Posted 7 months ago

Touch Up Paint Factory is rated 4.5 based on 5,757 reviews