Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,345 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,345 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

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“Not received it yet”

Helpful Report

Posted 8 months ago

Hello Angelo! Thank you for your message, and sorry to hear you haven’t received your order yet. Please get in touch with our customer service team at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can check the status and provide an update or resolve the issue as quickly as possible. We appreciate your patience and look forward to sorting this out for you!

Posted 8 months ago

“Excellent paint perfect match easy to use quick delivery too”

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Posted 8 months ago

Thank you so much for sharing your experience, Gale!

Posted 7 months ago

“I bought the base coat and lacquer aerosol to touch up a small area on the back of my partners mini. Perfect match and good, easy to use paint cans. 10/10”

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Posted 8 months ago

Thanks for the great review, Harry! We're really pleased to hear that you got a perfect match and and found it easy to use. Glad it worked out well on your partner's Mini — 10/10 feedback means a lot to us! 🔥

Posted 7 months ago

“Excellent service, a bit pricey but you don't have to use a clear coat and in my eyes, that's a bonus.”

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Posted 8 months ago

Thanks for your feedback, Peter! We're glad you found the service excellent and appreciate your point about the price. It's great to hear you see the no-clear-coat requirement as a bonus — that added convenience can definitely make the process quicker and easier.

Posted 7 months ago

“Excellent. Successful touch up really depends on exact colour match and this paint was spot on for my Jaguar XE Portofino Blue and Silver Sparkle wheels. I tried a competitor and the colour match was too dark and the repair looked a mess but the paint from The Touch up Paint Factory is spot on. Great job, I can highly recommend. P Jeary”

Helpful Report

Posted 8 months ago

Thank you, Philip, for the fantastic feedback! We're thrilled to hear the colour match was perfect for your Jaguar. It’s great to know our paint helped achieve a successful touch-up, especially after a less-than-ideal experience with a competitor. We truly appreciate the recommendation — thanks again for choosing Touch Up Paint Factory!

Posted 7 months ago

“Great project. Easy to apply.”

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Posted 8 months ago

Great, Chas! Thank you so much for choosing us! 🔥

Posted 7 months ago

“I could not find the colour I needed for my motorbike as it wasn't listed or printed on the machine. The Paint Factory tracked it down by calling Yammaha. The touch up paint arrived and it was an exact match so I was very happy. There was a delay getting my order but that was only due to the complications getting the paint code. Comunication from the Paint Factory by email was excellent and I was very happy with my order and would recommend them.”

Helpful Report

Posted 8 months ago

Thank you for the detailed feedback, Paul! We're so glad we could help track down the right colour for your motorbike. Apologies again for the slight delay, but we're pleased the final result was an exact match. It's great to hear our communication kept you informed throughout, and we truly appreciate your recommendation! ⭐⭐⭐⭐⭐

Posted 7 months ago

“Excellent customer service and quick delivery but paint is way too dark. Paint code on stick is correct but just can't use it to do all the touch ups I wanted to do.”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We're glad to hear you were happy with our service and delivery speed, but we're really sorry the paint was too dark for your project—even with the correct code. Some colour variations can occur due to factors like ageing, sun exposure, or previous resprays, and we understand how disappointing that can be. Please reach out to our customer service team at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495—we’d be happy to look into a resolution. We appreciate the opportunity to make it right.

Posted 8 months ago

“In short, product looks to be suitable to do the job its intended for, but I ordered it on 17th May and I write this review on 26th May still not having received it. 10 calendar days to deliver anything seems excessive, especially when Touch Up Paint are literally 33 miles from the delivery address. It would appear from tracking details that The Delivery Group have spent a week passing it around internally before passing it onto Royal Mail in Luton, so 52 miles travelled before the 23 back to its final destination, round trip of 85 miles for a 33 mile delivery. Maybe this week....”

Helpful Report

Posted 8 months ago

Hello Dave! Thank you for your honest feedback, and we're really sorry to hear about the delay with your order. We completely understand how frustrating this must be—especially given the short distance from our facility to your delivery address. While we aim to dispatch all orders promptly, we’re disappointed to hear that the courier’s handling caused such an inefficient and delayed route. We’ll certainly pass this feedback on to team, as reliable service is essential to us and our customers. If you still haven’t received your order, please don’t hesitate to contact our customer service team at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can follow up and ensure it reaches you as soon as possible. Thank you for your patience, and we truly appreciate your understanding.

Posted 8 months ago

“Really good match ,works well would recommend”

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Posted 8 months ago

Glad to hear you are satisfied with the paint match, Andrew! Happy touch up painting! 🚙✨

Posted 7 months ago

“Great service. Fast delivery.”

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Posted 8 months ago

Thank you so much for your feedback, Burak! 💙

Posted 7 months ago

“Good service. Arrived quickly. Thank you”

Helpful Report

Posted 8 months ago

Thank you so much for sharing your experience with us, Paul! 🚙✨

Posted 8 months ago

“Great colour match for my 11 year old car. Easy to apply and a very quick delivery from placing my order.”

Helpful Report

Posted 8 months ago

Thanks for the wonderful feedback, Brian! We're glad the colour match was perfect for your 11-year-old car and that the application was easy. Quick delivery is something we always strive for, so happy to hear it reached you promptly! 🚚⚡💙

Posted 7 months ago

“I have received the paint and it wasn't same as vehicle's paint, I sent them email and received the paint but it was different again. I give 3 stars just for good communication”

Helpful Report

Posted 8 months ago

Thank you for your feedback, Mohammad. We're sorry to hear that the colour match wasn’t accurate, even after the second attempt. We’d be happy to take another look and try to resolve this for you. Please don’t hesitate to reach out—we appreciate the opportunity to make things right. Thanks again for giving us a try.

Posted 8 months ago

“A really easy process. Enter your reg & then simply choose which paint product you want. Very impressed with the touch up paint that includes lacquer, such a good idea & gives a great blend with paintwork. Really simple to use website, you get a very rapid response confirming you order. Delivered promptly. I would definitely count this as my #1 stop for this type of product.”

Helpful Report

Posted 8 months ago

Thank you for the fantastic review, Daniel! We're so glad you found the process easy and the website simple to use. Prompt delivery and quick order confirmation are things we pride ourselves on, and we're thrilled to be your #1 stop for touch-up products! 🚗✨

Posted 7 months ago

“Excellent service and product”

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Posted 8 months ago

Great to hear you're happy with the product and service, Ian! 💙

Posted 7 months ago

“Great service and paint match was spot on”

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Posted 8 months ago

Thank you so much for your feedback, Paul! 🤩

Posted 7 months ago

“Fantastic, and I read the easy instruction's. Superb applicator's but wow they do the job brilliantly..”

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Posted 8 months ago

Fantastic to hear, John! We're so pleased the instructions were easy to follow and that the applicators worked brilliantly. Thanks for the great feedback — it means a lot!

Posted 7 months ago

“Fast Delivery good quality does the job it's designed for.”

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Posted 8 months ago

Thanks for the great feedback, J! We're glad to hear the delivery was fast, and the quality met your expectations. Appreciate your support! ⭐⭐⭐⭐⭐

Posted 7 months ago

“All good, good service, good value, quick delivery. Paint applied, time will tell on product life quality”

Helpful Report

Posted 8 months ago

Thanks for the feedback, Chris! We're glad to hear everything went smoothly — from service and value to quick delivery. We appreciate you giving it a try!🚗✨

Posted 7 months ago

Touch Up Paint Factory is rated 4.6 based on 5,345 reviews