Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,035 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,035 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 16th July 2026

Anonymous

167

Anonymous

Anonymous // 01/01/2019

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“Did exactly what it said on the tin! Matched the colour really well through the registration record.”

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Posted 1 year ago

Thank you for the brilliant feedback, Jim!

Posted 1 year ago

“Delivery was exceptionally speedy and the touch up applicators and paint quality were excellent - could not have asked for more.”

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Posted 1 year ago

Thank you kindly for your glowing review, Glenn.

Posted 1 year ago

“Paint didn’t match despite having matching colour codes (650) with my Mercedes a180. I would avoid as the colour match wasn’t even close”

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Posted 1 year ago

We’re really sorry to hear about the poor colour match, Finn— especially when you went to the effort of providing the correct code. That’s understandably disappointing, and it’s certainly not the standard we aim for. Our team has already reached out to you about this issue. We hope this has already been addressed. If not, please know that we do stand by our colour match guarantee, and we’d really appreciate the chance to put this right. If you haven’t already, please email us at info@touchuppaintfactory.co.uk with your order details and a photo of the result — we’ll look into it straight away and work on a resolution.

Posted 1 year ago

“Absolutely Brilliant item! Colour match was spot on! And makes stone chips repairs so much easier and precise!”

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Posted 1 year ago

We truly appreciate your kind words and support.

Posted 1 year ago

“ordered direct - it was simple and easy. its great you can just use your reg number to decide on paint colour/shade. It arrived in a few days. I've already used it and i now have trouble finding where i touched up the stone chips. great match”

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Posted 1 year ago

Thanks for believing in what our product can do. Thank you for choosing us, Terry!

Posted 1 year ago

“Very easy to deal with. Efficient service.”

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Posted 1 year ago

Hi Philip! We appreciate your positive feedback so much!

Posted 1 year ago

“4th time purchaser great col match easy to match so far on all my vehicles......looks good ...many thanks RP54”

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Posted 1 year ago

Fourth time’s the charm—and it sounds like every time’s been spot-on! Thank you ever so much for sticking with us, Ray. There’s no better compliment than a returning customer. We’ll be ready and waiting for round five whenever the need arises. Many thanks once again – happy driving! 🚗🎨⭐

Posted 1 year ago

“Ordered posted quickly arrived and kit as described”

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Posted 1 year ago

Awesome, Michael. Thank you so much for for you review. If there's anything that we can do to help improve your experience, do let us know.

Posted 1 year ago

“A great product, plenty of clear easy to understand instructions to read before you use the product. I purchased a paint pen, which is simple to use and very accurate in it's dispense of the paint. Was a good colour match. Will be buying a aerosol for my other vehicle soon .”

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Posted 1 year ago

Your trust and support mean everything to us, Derek. We look forward to help your other vehicle soon. 🚙✨

Posted 1 year ago

“Had previously ordered a touch up pen.was delighted with the match..recently, I ordered an aerosol for another car..difficult to match..but, bang on. Very pleased thanks again.”

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Posted 1 year ago

Helo Bill! Thank you for showing us love with your review!

Posted 1 year ago

“Package was delivered via amazon, the package was ripped and nothing was inside. I've emailed touch up paint factory but not had a response”

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Posted 1 year ago

Oh no — that’s definitely not the experience you should have had, and we're really sorry to hear your package arrived damaged and empty, Phil! If you’ve already emailed us and haven’t had a response, feel free to message again to our social media platform and provide us your details so they can assist you or send us an email again at info@touchuppaintfactory.co.uk — we’ll do our best to assist however we can. Thanks for your patience — and again, our sincerest apologies for the inconvenience.

Posted 1 year ago

“I was sceptical. This however was a revelation. All the little nicks and chips on the paintwork are covered . My Jaguar looks like almost new again.”

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Posted 1 year ago

Thanks for making our day with your great feedback, Andrew.

Posted 1 year ago

“Excellent match , good amount of paint in pot”

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Posted 1 year ago

Thank you for taking the time to rate us 5 stars!

Posted 1 year ago

“unfortunately the aerosol spray paint that I recieved did not match the car that the paint was ordered for sorry for this but I was very dissapointed”

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Posted 1 year ago

We’re really sorry to hear that, Frank and we completely understand your disappointment — receiving a mismatched colour is incredibly frustrating, especially when you're counting on a good result. Please do get in touch with us at info@touchuppaintfactory.co.uk so we can look into what went wrong and get this sorted for you. We stand by our colour match guarantee and will do our best to make things right. Thanks for bringing it to our attention — and again, our sincerest apologies for the trouble.

Posted 1 year ago

“Happy with product Many thanks”

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Posted 1 year ago

We're thrilled to know you're satisfied—thank you!🤩

Posted 1 year ago

“Products seem great with othe bits n bobs needed to do the job. Good instructions. Only issue is I thought I'd ordered aerosol which is what I need for the repair on my car.”

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Posted 1 year ago

Thanks so much for your feedback, Graham — we’re really glad to hear you found the kit well put together and the instructions clear and helpful! It sounds like there may have been a mix-up when placing the order. While we understand it wasn’t quite what you intended to purchase, we do appreciate you giving Touch Up Paint Factory a go. As it's a user error, returns aren’t possible in this case, but we’re always here to help guide you through your next order to ensure you get exactly what you need. Thanks again for your understanding, and feel free to reach out if we can be of any further help!

Posted 1 year ago

“All good thanks”

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Posted 1 year ago

A big thank you for the glowing 5-star rating, Ian! 🙌

Posted 1 year ago

“Was highly recommended this place, picked up the touch pen for my car. Great web site Great delivery as well. Thank you and would use again”

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Posted 1 year ago

Thank you for taking the time to rate us 5 stars, David! 💙

Posted 1 year ago

“Deliverly took longer than advertised - otherwise all OK.”

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Posted 1 year ago

Thanks so much for your feedback, Andrew — and we're really sorry to hear the delivery took longer than expected. That's never ideal, and we completely understand how frustrating delays can be. We're glad to hear everything else was spot on in the end, though! If there's ever anything else we can assist with, we're always here to help. Thanks again for giving Touch Up Paint Factory a go!

Posted 1 year ago

“Excellent company that puts the customoer first. I had an issue and they didn't quibble. I'll always return to them as they have proven they are a customer based company. Thank you 'Touch Up Paint Factory'.”

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Posted 1 year ago

Hi Dave! Now that’s the sort of feedback that gives us all a warm glow—thank you so much! We're really pleased we could sort your issue. Your kind words and loyalty truly mean the world, and we’ll always be here whenever you need us next. Thanks again for your trust – we look forward to seeing you back soon! 🙌

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 6,035 reviews