Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,382 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,382 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 5th March 2026

Stephen W

Touch Up Paint Factory 5 star review on 17th February 2026

David F

Touch Up Paint Factory 5 star review on 15th January 2026

Polly W

Touch Up Paint Factory 5 star review on 10th January 2026

David F

153

Anonymous

Anonymous // 01/01/2019

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“Sent out quickly. Paint easy to apply and dried fast. A good colour match. Very happy with this product.”

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Posted 1 year ago

Thank you for your trust in us! Glad that we have met your expectations!

Posted 1 year ago

“Excellent colour match, as per usual.”

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Posted 1 year ago

🤩 Wow! Thank you so much for rating us a perfect 5 and for your continued support with Touch Up Paint Factory.

Posted 1 year ago

“Great quality and quick service”

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Posted 1 year ago

Wonderful! Thank you so much for your kind words with our paint and service.

Posted 1 year ago

“The response and service was brilliant and prompt with the delivery. Thank you”

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Posted 1 year ago

Thank you for choosing us, Chris and for sharing your TUPF experience!✨

Posted 1 year ago

“Ease of use on website Enter reg Colour match Tbc”

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Posted 1 year ago

Awesome, Mark. Thank you for sharing your Touch Up Paint Factory experience from delivery to paint match. We look forward to another opportunity to assist you again in the future.

Posted 1 year ago

“The paint i wanted was for my Mercedes 560 sec 1990 , when i wenbt to mercedes they said i have to go to Mercedes in Germany to get it unreal , then i saw you advert pur my reg number in and you came back with the correct clouer it was amazing and yes it mached 150% wonderful That you so much Steve Hayes”

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Posted 1 year ago

Thank you for trusting us with your needs, Stephen! 💙

Posted 1 year ago

“Very good will use them again bit post is a bit high for the time it takes”

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Posted 1 year ago

Thank you for your delightful support, Michael.

Posted 1 year ago

“I got the All In One Touchup pen and it works really well after the initial charging stage. Very pleased with the results fixing a chip where something got caught between the door and sill. Excellent colour match.”

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Posted 1 year ago

We’re so thankful for your positive feedback!

Posted 1 year ago

“Excellent colour match and easy to apply with the pen applicator”

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Posted 1 year ago

Your review is deeply valued, David! Thak you!

Posted 1 year ago

“Not particularly impressed with the colour match. Not a problem with the system and the delivery was reasonably quick. Expected better”

Helpful Report

Posted 1 year ago

Thank you for sharing your thoughts with us, Colin. While we’re glad to hear the delivery was prompt, we’re sorry that the colour match didn’t meet your expectations. It’s always disappointing when a product doesn’t live up to what you had in mind. Id you could contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 together with your order number and a short description of the issue. We truly want to ensure you have the best experience possible—after all, the right colour can make all the difference in a touch-up paint project!

Posted 1 year ago

“Good product, good service”

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Posted 1 year ago

Thank you for your generous support, Neil!

Posted 1 year ago

“Very good match and great little pack of touch up goodies. Just a tad expensive really but it’s top notch I suppose”

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Posted 1 year ago

Hello Gordon, thank you for sharing your experience with us. We appreciate your feedback. While we recognise that we may not be the most inexpensive option in the market, we take pride in the quality of the products we offer.

Posted 1 year ago

“Staff very helpful. Product delivered promptly, however the touch up pen was very poor. After following all the instructions, small amount of paint ran down the outside of the nib and didn’t reach the tip. As a result had to get a small brush and paint it on. Don’t know about the quality of the paint as it took about ten coats to cover the black underneath. Result was a rough, poor job. Very disappointed !”

Helpful Report

Posted 1 year ago

Hello John! Thank you for your kind words about our staff and for noting the prompt delivery! However, it’s disheartening to hear about your experience with the pen. It sounds like you’ve put in a lot of effort, and we completely understand your disappointment with the results. The last thing we want is for you to feel let down after a purchase. If you could share your order details with us, we’d be happy to explore options. Alternatively, you can contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 to check with our paint experts and provide you assistance with the pen.

Posted 1 year ago

“Very good service, Happy with product. Thanks. Delyth.”

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Posted 1 year ago

Hi there, Delyth! Thank you for your trust in us!

Posted 1 year ago

“Colour match was most important and that was met Price was good instructions clear and delivery quick Very pleased with results”

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Posted 1 year ago

We’re thrilled by your lovely review—thank you, Martin!

Posted 1 year ago

“Not used it yet but looks to be a good match”

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Posted 1 year ago

Thank you for giving us a perfect rating while you have not used it yet. Should you need help, just let us know we're here to help! 🌈

Posted 1 year ago

“An excellent product and first class delivery.”

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Posted 1 year ago

Awesome, John! ⭐⭐⭐⭐⭐

Posted 1 year ago

“Very pleased ! Great website, fast delivery and a really good product.”

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Posted 1 year ago

Thank you for your thoughtful review, Ricky!

Posted 1 year ago

“Great match for my m4 in sanmariuo blue delivery was quick aswell”

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Posted 1 year ago

Thank you for your delightful feedback, Hus!

Posted 1 year ago

“I brought the touch pen because review were good l followed the instructions but I found the nip of pen very had to get the paint to it and because the nip was very hard I had problems applying the paint to body work”

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Posted 1 year ago

Hello Jeffrey! Thank you for sharing your TUPF experience. We’re sorry to hear that you had difficulty with the application. We'd like to provide you the assistance that you need. Please do contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can assist you.

Posted 1 year ago

Touch Up Paint Factory is rated 4.6 based on 5,382 reviews