The Plasma Centre Reviews

Name: The Plasma Centre
Address: The Plasma Centre 440 Dukesway Team Valley Trading Estate, Gateshead
Rating: 4.82

4.8 Rating 2,632 Reviews

97 %

of reviewers recommend The Plasma Centre

4.8

Based on 2,632 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Plasma Centre 5 star review on 20th April 2024

349

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for next day delivery and it arrived 4 days later. Not happy with the additional paid to be delivered only for it to arrive several days later.”

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Posted 11 months ago

We are sorry the courier used for your order let us down on this occasion, the next day delivery charge has been refunded. Please accept our apologies.

Posted 10 months ago

“Unfortunately tv unit arrived damaged although packaging was intact. However communication via email with the support centre did rectify this with a replacement part being sent out. The courier utilised caused a further delayed with the delivery of the replace part but the Plasma centre support service also offered to chase the courier on my behalf. Happy with product despite damage. Customer service excellent but ideally damaged products should not be leaving the warehouse.”

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Posted 1 year ago

Thank you for writing a review, your kind words for our Customer service support team are much appreciated. We are sorry the product did not reach you in pristine condition, it is sadly not possible to check every product before dispatch as the majority are in sealed packaging and opening and resealing may give the impression they are not brand new.

Posted 1 year ago

“Delivered on time with a few scratches on 1 panel. I have also seen it a good bit cheaper since I bought it.”

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Posted 1 year ago

“I paid a little extra for Tuesday delivery however the item never arrived until Wednesday. The item was as expected.”

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Posted 1 year ago

“Assembly went OK until near the end. Two of the hinge pieces had proud rivett on inside so the door did not slide in! Much filing to fix. The very last panel with the cable holes in - four fixing holes lined up, but the last two did not, much filing to fix.”

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Posted 1 year ago

“Unit appears that it will be of a solid construction but once assembled time will tell”

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Posted 1 year ago

“Veneer on tv stand lifting very slightly”

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Posted 1 year ago

“Its a shame I wasn’t told that my tv needed a conversion kit that was not available from plasma!.”

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Posted 1 year ago

We are sorry to hear that the bracket was not suitable for your TV. We do stock accessories for most TV's.

Posted 1 year ago

“I ordered oak and received walnut fronts not happy”

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Posted 2 years ago

The Sirius 1200 TV Stand is supplied with both the oak and walnut panels in the same box. We have asked our customer to check again.

Posted 2 years ago

“Missing part and still waiting for the manufacturer to supply it,”

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Posted 2 years ago

“Ordering and delivery process was good but company let down by assembly process”

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Posted 2 years ago

“Nice attractive unit but feet on TVs hung over side of unit had to buy different stand”

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Posted 2 years ago

“The help and service in choosing the right product is exceptional but the quality of the product is rubbish and I am very disappointed with it.”

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Posted 2 years ago

“Ordering and delivery was 10/10. When we opened box no instructions were included had to find it on internet. Took hours !”

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Posted 2 years ago

“Not really thrilled with product”

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Posted 2 years ago

“Quick delivery and nice product but I would have preferred it without the chip in the glass that I only noticed when the stand was erected! Surely this should have been checked before dispatch. Bit disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear the product you received was not pristine. It is not possible to open sealed product packaging to check contents prior to dispatch as that may give the impression the products are not new. This review is our first notification of a problem , if you can please send a photograph of the damaged area to support@theplasmacentre.com we will resolve it for you.

Posted 2 years ago

“Excellent service only issue ordered an oak effect stand and when it arrived was more pine than dark oak berry light in appearance if not for that would have been five stars”

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Posted 3 years ago

“Some parts missing good job I have raw plugs and screws apart from that good product”

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Posted 3 years ago

We are sorry to hear the product did not have the correct complement of screws and rawl plugs in the box. The majority of products we sell are in sealed retail packaging as such it is not possible to check contents before dispatch. On the rare occasion there is a problem with a product received, our customer services team are available via phone or email to resolve as quickly as possible.

Posted 2 years ago

“Plasma Centre website was good, it enabled me to find exactly what I needed. The oreder process was easy and delivery was witin a couple of days. All very efficient.”

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Posted 3 years ago

“The driver dropped off the parcel in the porch. When I opened the door he had is back to me and without turning around, he said your parcel is in the porch. This was very disrespectful and indifferent. I understand he may have had many deliveries but not to acknowledge another human being is very bad service.”

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Posted 3 years ago

We are sorry to hear you did not have a good experience with the courier company. Even during this difficult time there is a big difference between moving sufficiently away from the doorstep and keeping his back turned on someone. Please except our apologies.

Posted 3 years ago

The Plasma Centre is rated 4.8 based on 2,632 reviews