The Plasma Centre Reviews

Name: The Plasma Centre
Address: The Plasma Centre 440 Dukesway Team Valley Trading Estate, Gateshead
Rating: 4.82

4.8 Rating 2,632 Reviews

97 %

of reviewers recommend The Plasma Centre

4.8

Based on 2,632 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Plasma Centre 5 star review on 27th April 2024

352

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not at all impressed with this tv mount security boots bend the bracket arm bends when tv weight is mounted 65 inch Samsung we have had to buy another bracket a Sanus so not impressed a total waste of money”

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Posted 11 months ago

“Stayed in 3 days waiting for delivery!!!!”

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Posted 11 months ago

Thank you for taking the time to write a review. We are sorry to hear your product was not delivered as quickly as it should have been. Looking at the tracking it would appear the courier had problems locating your address as they attempted to deliver the product 3 times. Please accept our apologies for any inconvenience caused.

Posted 10 months ago

“The item I ordered had obviously been returned from a previous purchaser. It was poorly packaged and damage to the stand.”

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Posted 11 months ago

We are sorry to hear the product did not reach you in pristine condition, please accept our apologies. It is not our policy to send used items as new. Whilst every care is taken onsite once an item is in transit we have no control over package handling. If the product purchased is not 100% perfect please contact our support team either via phone (03333 215203), email (support@theplasmacentre.com) or online chat quoting your order number and they will be more than happy to resolve any issues for you. Once again, please accept our apologies.

Posted 9 months ago

“Product didn’t arrive, courier unresponsive”

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Posted 1 year ago

“The bracket spanner doesn't work well and the bracket doesn't fit to hold the tele even though i checked the category size & model before purchase. So Universal fit for all as suggested on the site, isn't the case unfortunately. Returning the product”

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Posted 1 year ago

“Goods arrived 4 days late.”

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Posted 2 years ago

We are disappointed to hear our service has not met with your expectations resulting in a 1 star review. Upon checking your order and courier tracking we can see the items were purchased Thursday 26th Aug and dispatched the same day. Unfortunately the couriers tracking shows it was delivered 1 day late on Saturday 28th Aug. We rely on external couriers (we use multiple ones daily) who usually do an amazing job but sadly have failed on this occasion to deliver on time for us. We are sorry for any inconvenience caused.

Posted 2 years ago

“Excellent delivery and product Would recommend”

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Posted 2 years ago

Thanks for taking the time to write a review, we think the 1 star rating is a mistake as it contradicts the nice comments.

Posted 2 years ago

“Very cheap. Holes for bracket wernt drilled straight so tv hung wonky.”

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Posted 2 years ago

“Tv arrived all broken”

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Posted 2 years ago

We do not sell TV's so can only assume this was meant for someone else?

Posted 2 years ago

“Product arrived Glass smashed sent an email day of delivery 9th with photos , still not had a replay.”

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Posted 3 years ago

We were sorry to hear the product was damaged on route. Upon receiving this review we checked the customers order and could not find any record of an email being received. Our customer services manager contacted the customer and happy to say the issue has been resolved.

Posted 2 years ago

“Although I put the make and model into the details the TV bracket would never have fitted my TV if I hadn't remodelled it”

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Posted 3 years ago

We are sorry to hear there was a problem with the bracket you purchased. Our checker does not ask for specific model numbers as new TV models are released all the time and as such it is impossible to keep on top of every combination. Occasionally compatibility issues can occur but not often and our customer service staff are on hand to resolve free of charge. If there is an issue with a product it is important to contact us via phone, email or our website so we can correct it. Any DIY fix is highly discouraged in case it affects the structural integrity of the product.

Posted 3 years ago

“I have reported a fault with my purchase and am still awaiting a response.”

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Posted 3 years ago

“Service of delivery was good”

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Posted 3 years ago

“Item has still not arrived after 3-4 weeks”

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Posted 3 years ago

This review on 9th December was the first time we were notified of a problem. We checked the order to confirm it was dispatched on time with tracking information sent via email. The tracking confirmed the collection from ourselves and receipt at the couriers central hub on 24th November but then nothing until 30th November where it was identified as "Departed Depot" within their ROI sort centre. As the parcel was not destined for Ireland it was evident something had gone terribly wrong. We immediately contacted the customer to apologise and shipped a replacement which we are happy to confirm was delivered without problem. Fortunately problems like these are very rare however we cannot stress enough if a delivery is not received by the expected delivery date or if the tracking shows something unusual to contact us as soon as possible so we can investigate and resolve.

Posted 3 years ago

“told that the tv bracket was compatible with my tv, this was not the case, after installing the bracket to the wall I noticed the screws supplied to attach the bracket to the tv were too short. This was annoying to say the least.”

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Posted 3 years ago

We are sorry to hear there were missing parts on the product you purchased. Inside the box there should have been a long strip of bolts and accessories and an additional set of larger bolts suitable for the 65" Samsung TV quoted on your order. Sadly it is not possible to check the contents of products dispatched especially as the majority is in sealed packaging. Our order logs show it has been 2 weeks since we dispatched your order and there has been no communication from yourself prior to this review. We understand how disappointing it is to receive an incomplete purchase but we have not been given the opportunity to fix the problem. Although it is not ideal for you having to wait an extra day to fit your TV, we could have sent out the required bolts by first class post. We totally accept leaving a 1 star rating on the product as it should have been complete and it was not. We would however appreciate if you could reconsider the 1 star company rating. Being penalised for a manufacturing error seams a little harsh considering your order was placed on Sunday, dispatched Monday and delivered Tuesday. If you are still in need of the correct length bolts simply send an email to support@theplasmacentre.com quoting your order number and replacements will be sent ASAP.

Posted 3 years ago

“I’m not ordering from this company again. I tried to ring through to the sales line and nobody answered. I was charged twice for a wall bracket that didn’t even fit. It turned up on time but I had a friend come round to fit it and the bolts wasn’t long enough for a television that said on the website it would fit. We then had to spend time and money going to screw fix same day to get the correct bolts. I would strongly recommend not using this company.”

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Posted 3 years ago

We are sorry to hear you are not satisfied with our service. We do not understand why you mention in this review you were charged twice. Our records show you contacted us at 11:13pm on the evening of your order (some two weeks ago) saying you had been charged twice, the following morning we double checked all transactions and confirmed only one payment had been taken. Sadly since then we have received no further communication from you and consequently unaware of any issue regarding the large selection of bolts supplied not fitting your TV. If we had known of a problem with the bolts our customer support team would have ensured replacement ones were dispatched by first class post.

Posted 3 years ago

“Delivery did not arrive on time so I placed a second order for next day before 12.30 and it arrived at 4 o’clock I’ll never order from you again”

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Posted 3 years ago

We are sorry to hear that you have had an issue with our delivery service. From your tracking the first order was dispatched on time on the 5th and delivered at 15.13 on the 6th? You paid for next day service and this was achieved. Your 2nd order was to a different delivery address with an am service applied. This was dispatched on time and the am service applied but unfortunately the courier has not achieved this and delivered it pm on the same chosen day. This is not an excuse but delivery companies are working under extreme pressure due to the Covid pandemic with significantly higher deliveries each day as more people shop online. Delivery staff often have to self isolate further adding to the delivery pressures. I feel your review is a little harsh considering considering both orders were delivered on the requested day although the second order was a few hours late. We will refund you your delivery charge on both orders.

Posted 3 years ago

“The upright pressings that fit on the television are not deep enough if they were deeper the television would be away from the wall and you would be able to alter the pitch of the television and would be easier to fit the tv in the first place Regards Nick Holmes”

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Posted 3 years ago

Thank you for taking the time to review our product. We are a little confused as to your comments and low score based on the product you purchased. We sell many different styles and sizes of Wall Brackets. The product purchased is a Super Flat TV Wall Bracket specifically designed to hold the TV only 22mm away from the wall. The bracket arms should be fitted to the TV first which then clips onto the wall mounted frame. Finally the arms are secured in place underneath using a long screwdriver. The TV will be held flat to the wall, it is not designed to pivot in any way.

Posted 3 years ago

“Tv Stand arrived with broken glass and screws missing.”

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Posted 3 years ago

Sadly glass items occasionally get broken during transit regardless of how well they are packed. Customer chose a full refund rather than a replacement item.

Posted 3 years ago

“Very slow poor service”

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Posted 3 years ago

The item purchased was a lead time item direct from the manufacturer. Unfortunately this took longer than normal due to the impact of Covid. Please accept our apologies. We have adjusted our lead time item delivery times where necessary to reflect the current market.

Posted 3 years ago

The Plasma Centre is rated 4.8 based on 2,632 reviews