The Nappy Gurus Reviews

Name: The Nappy Gurus
Address: 98 Sutton Road, Seaford, Seaford, Seaford, East Sussex
Rating: 4.93

4.9 Rating 798 Reviews

99 %

of reviewers recommend The Nappy Gurus

Company Reviews

Product Reviews

Metrics

4.9

Based on 798 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Nappy Gurus 5 star review on 23rd January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the advice and help they provide to those starting out or if you need to troubleshoot a wash routine or leak issue. They have so many options for products and they have tried them all!”

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Posted 4 years ago

Thank you Lindsey for such a great review. We really appreciate hearing all the things you love about shopping with us, so thank you x

Posted 4 years ago

“Customer service fab, always quick response to any questions you have. Quick delivery on a great range of products!”

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Posted 4 years ago

Thank you Verity for a lovely review and I'm so glad you are happy with your customer service. That is so important to us x

Posted 4 years ago

“Lots of choice of different brands and styles and very quick delivery.”

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Posted 4 years ago

Thank you for a lovely review. We are so glad you are happy with your experience x

Posted 4 years ago

“Great introduction to cloth nappies, I learned loads and they have a huge selection, amazing customer service , when my little ones nappies kept leaking I had free 1-1 support from Sam and she also checked in afterwards to make sure I was getting on ok!”

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Posted 4 years ago

Thank you Mollie for your review. Its so lovely to hear your support was helpful. It makes us very happy to know you are happy x

Posted 4 years ago

“Excellent customer service. Helpfuk gurus.”

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Posted 4 years ago

Thank you for your kind review. We are very lucky to have such fabulous Gurus, and its lovely you think so too x

Posted 4 years ago

“The best website for nappies! Very knowledgeable and helpful too. Orders always arrive quickly and in eco friendly packaging!”

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Posted 4 years ago

Thank you Lucy for such a lovely review. It's so lovely to hear you are happy with your experience x

Posted 4 years ago

“Fantastic variety of products alongside amazing customer service ⭐⭐⭐⭐⭐”

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Posted 4 years ago

Thank you so much for a lovely review x

Posted 4 years ago

“This is where I buy most of my nappies. They stock a great range of nappies with great descriptions to help you choose what works for you, plus speedy delivery, excellent advice and the bonus chocolate helps too 😀”

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Posted 4 years ago

Thank you for such a lovely review. Its safe to say a lot of chocolate gets consumed here at HQ hehe! x

Posted 4 years ago

“Uncomplicated, quick and perfect quality. AND very nicely packed 😊”

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Posted 4 years ago

Thank you for such a nice review. We are so glad you are happy with your experience x

Posted 4 years ago

“We have shopped regularly with The Nappy Gurus. Each time they have been so professional and helpful, and the items we have purchased based on their recommendations have been spot on. So impressed that they have become our go to place for gorgeous nappies.”

The Nappy Gurus 5 star review on 15th June 2021

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Posted 4 years ago

Thank you so much Amy. Wow what a beautiful collection of nappies they all go so well together! Cant wait for you to order from us again soon. Always here to help x

Posted 4 years ago

“Nappy gurus are a godsend! From when I first started out with cloth, when my little boy was 3 months and I got my trial pack, to now, with a 2yr old and a second on the way, nappy gurus has been there through it all with such fantastic advice. Customer service 5*, Delivery time 5* I recommend them to every new mum I know!”

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Posted 4 years ago

Thank you so much Katie for such a lovely review. Those words were so heart warming to read. It been a pleasure to be there with you for the past two years.. What an exciting new journey to come and we will be there with you again every step of the way xx

Posted 4 years ago

“Such a helpful team who couldn’t apologise enough and rectify a mistake in my order (received BtP, ordered newborn). Correct item was shipped that day with free returns label - nice to have a company trust you enough to send the replacement before the incorrect item is received by them!”

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Posted 4 years ago

Hello Becky! I am so happy to hear our customer care team helped you so well. We always endeavour to correct our mistakes as quickly as we possibly can. I am so glad to hear you got your correct nappy and I hope you are loving it! Thank you xx

Posted 4 years ago

“Always amazing products and customer service. Only ever had one mix up, even with all the orders I've made and it was sorted within an hour of letting them know!”

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Posted 4 years ago

Thank you Erika, It is so lovely to hear you are happy with your experience xx

Posted 4 years ago

“They have a very complete stock of nappies and accessories and the prices are great! Customer service is amazing ☺️ just waiting for the shipping to Portugal to be a little less expensive.”

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Posted 4 years ago

Thank you for such a lovely review Catarina :) xx

Posted 4 years ago

“We love using The Nappy Gurus, their customer service is brilliant. We love doing mystery boxes and nappies, as we get products we might not have thought about. The 5 good things at Christmas was such a lovely idea🥰”

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Posted 4 years ago

Thank you Steph. Mystery boxes are our favourite too! Its so exciting to see everyone get them delivered. We love thinking of new fun ideas and its so lovely to hear you enjoy them x

Posted 4 years ago

“Love that I get all my must haves from this one page and the nappy gurus explain everything in such detail that changing from disposable to reusable was a super fun shift .”

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Posted 4 years ago

Thank you so much for such a lovely review. Our gurus are fab aren't they xx

Posted 4 years ago

“Very impressed and very quick delivery”

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Posted 4 years ago

Thank you very much Jade for a lovely review xx

Posted 4 years ago

“Excellent selection of products, excellent personalised advice, speedy delivery”

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Posted 4 years ago

Thank you very much Kate for a lovely review x

Posted 4 years ago

“The only place I'll ever buy my nappies from. The advice and support is amazing. I love the community group on Facebook too. I just know I can trust the products and advice given so much and it's been invaluable, thank you!”

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Posted 4 years ago

Thank you so much Rosie! That is so lovely to hear. We are always here to help no matter how big or small the question and we are so glad you are part of our lovely TNG family! xx

Posted 4 years ago

“Excellent knowledge from the gurus available through their questionnaires, lovely products, delivered in recycled and recyclable packaging within days. Order from them frequently...hard to resist!”

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Posted 4 years ago

Thank you Niamh. I am so glad you found our questionnaire helpful. Thank you for such lovely words and a lovely review x

Posted 4 years ago

The Nappy Gurus is rated 4.9 based on 798 reviews