The London Mint Office Reviews

Name: The London Mint Office
Rating: 3.53

3.5 Rating 419 Reviews

64 %

of reviewers recommend The London Mint Office

Company Reviews

Metrics

3.5

Based on 419 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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The London Mint Office 1 star review on 25th June 2023

T Green

The London Mint Office 1 star review on 20th August 2022

Qadir Baz

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the battle of hasitngs medal last year it took about 6 weeks to arrive which I think was longer than it was originally quoted. I called and spoke to someone called Kate on the customer team who was very helpful and explained the reason for delay to me. When it eventually arrived I was very happy with it so this year I also ordered a battle of Ypres coin funnily enough it was also delayed for about the same time so when I called about it it was explained that they had received high demand which was a bit disappointing and the only reason I haven't put this as a 5*. But when it arrived the coin was very well crafted and a great asset to my collection! London Mint make good products! Fact!”

Helpful Report

Posted 6 years ago

Thank you so much for your 4-star rating of The London Mint Office and your feedback about your experiences with us. We're so glad our Battle of Hastings and Ypres coins met your expectations and delighted you with their craftsmanship. We're sorry that the delivery of your orders took slightly longer than expected due to the high demand for our products. We appreciate your understanding and your positive appraisal of our products.

Posted 5 months ago

“Was a bit dubious after seeing a couple of negative reviews but I was incredibly impressed with the Guardians of the Galaxy coin I bought. Who knew there was a company that did marvel coins. Bloomin awesome set!”

Helpful Report

Posted 6 years ago

Thank you for your generous 4-star rating of The London Mint Office, David! We're so glad to hear that you were impressed with the Guardians of the Galaxy coin that you purchased. It's really excellent to know that you found our Marvel coins just as awesome as we do! Thank you for trusting us with your purchase.

Posted 5 months ago

“Ordered the WWI coin after seeing the tv advert, got through onthe phone straight away spoke to Caitlin who was really helpful! Can't wait for it to come”

Helpful Report

Posted 6 years ago

Thank you for your 4 star rating, Jane! We're delighted to hear that you chose The London Mint Office after seeing our advert on TV and spoke to Caitlin who was so helpful. We can't wait for you to receive the WWI coin you ordered, so you can hold a piece of history in your hands.

Posted 5 months ago

“I made my order just the 20 for 20 got told about a limited addition numbered coin, I was also told that the coins have not yet been marketed in any way so I would be the first customer. so yes I paid an extra £12.50 told I was first customer as the coins have not yet been finished I also got told I would have the coin that I already paid for within 14 days, I received the coin to day nearly 24 days later, and the number on the coin is 2414 what is wrong with the London mint office I have a recording on my phone which I intend on sharing with LinkedIn so that every one will be aware of the London mint office. as there is something just not rite. 10 days extra for delivery then with me being the first customer and getting the number 2414 on my coin is a big jump.”

Helpful Report

Posted 8 years ago

Thank you for your 4-star rating of The London Mint Office, Darren. We are sorry to hear that your order experience was not ideal and we appreciate you bringing this to our attention. We would be grateful if you could share the recording on your phone with LinkedIn so that everyone can be aware of the issue. Thank you for your time.

Posted 5 months ago

The London Mint Office is rated 3.5 based on 419 reviews