The heating oil club Reviews

Name: The heating oil club
Address: Le Phare, High Street, Yelvertoft, Northants
Rating: 4.76

4.8 Rating 2,741 Reviews

96 %

of reviewers recommend The heating oil club

Company Reviews

Metrics

Info

4.8

Based on 2,741 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The heating oil club:

The heating oil club: bulk-buying fuel to keep heating oil prices down. Get an instant quote online.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went wrong, ordered on Tuesday before Christmas, was advised on the Friday that delivery was for 27th Dec. Rang on 27th was told 28th, rang on 28th was advised 'will look into it and call back' on callback I was advised January 2nd, on the 29th I called and requested to speak with manager, call was disconnected, I rang back, advisor told me again 2nd January but could not guarantee it advised me to call back next day when the routes were done, I called back, they were closed!!! Delivery did arrive on 2nd but the whole experience ensures that I never use this supplier again.”

Helpful Report

Hello Melanie, I’m sorry that you experienced some problems with your recent order and also that you felt you had to respond via the Reviews site without contacting us first. We do like to be impartial so we give everyone a chance to comment, which helps give a balanced view. However, you did not contact us during the period between order and delivery and consequently, we were not aware of your problems. If we had been, we could have resolved them. Contacting the supplier directly may not have been the best solution in this case. We would like another chance and having spoken with our suppliers, they have offered a credit of £25.00 from your next order, should you wish to try us again. Again, please accept my apologies. Mark.

“Charged me twice, then refunded twice then overcharged again.”

Helpful Report

“I didn't have a bad experience at all! I just pressed the first star and it sent the feedback. I intended to give you five stars.”

Helpful Report

The main thing is that you had a good experience, we all have occasional slips with technology! Many thanks, please do recommend us. Thanks, Mark.

“Having used the heating oil club previously I was happy to do so again. The order went through smoothly, I received the confirmation of purchase and then one stating delivery would be on or around the 1st of February. On the 26th of January the delivery was made. Problem is that the gate was locked and so was the tank. What my partner found was the gate lock was broken and the lids forced off the oil tank. When I contacted the delivery company I was basically called a liar. They came and fixed the lock and saw the damage on the oil tank, but no apologies. Disgraceful customer service.”

Helpful Report

As you know, we were unaware of this issue until sometime after the event. An enquiry has been started and the supplier has been tasked with giving results of a full investigation into what actually happened, once received we will publish here. Again, my apologies for any inconvenience. Mark.

“Took one month to deliver. Terrible communication. First 3 consecutive texts which said delivery tomorrow and they never did. Had to ring even week and just got excuses. They eventually delivered 50 litres light and am still awaiting refund. Terrible service”

Helpful Report

“very pleased with pricing and service”

Helpful Report

Hello Keith, Good to hear that you were happy with price and service, which are the two things we strive for. However, can you please advise me as to why you only gave us 1 star? Mark.

“The oil took 8 days to arrive despite it being classed as an urgent delivery. This was totally unacceptable.”

Helpful Report

Hello Allyson, I realise things didn't work out as we would all have liked but it was a very busy time. We did pressure Certs to deliver quickly but unfortunately, it did not help on this occasion. My apologies again. Regards, Mark The Heating Oil Club

“The appointment for oil delivery did not happen. Finally got delivery 6 days later. Poor service. Unimpressed.”

Helpful Report

Hello Derek, Im sorry that your experience with us was not a good one but as you may remember, Certs Energy who delivered to you had a few problems at that time. We have thousands of satisfied customers and I apologise that we didn't meet our own high expectations on this occasion. Mark.

“It took 14 days to fill our oil tank, with multiple e mails involved. I doubt We will use the heating oil club again”

Helpful Report

Hello Kevin, Thank you for replying, my apologies again for the delay in delivery. I remember this very specifically as you needed additive and there was a delay in supplying. However, I am confident that we have ironed out those issues and would really like you to give us another try. Thanks again, Mark. The Heating Oil Club

“My usual supplier Tinknell Fuels, Tel. 01747 823184, have just quoted me 48.95p. (500 litres) Your quote was 52.29p. (500 litres) which I presumed at the time would be the lowest. I decided to check when you emailed me with this request for a review. Please explain this. M. G. Fortescue”

Helpful Report

Good evening Mr. Fortescue, Thank you for taking the time to respond to our survey, we value all responses and where there is an issue, such as this one, it gives us an opportunity to work towards a resolution. Sadly it seems that the supplier in your area is out of step in relation to the market, particularly in smaller, 500 litre size drops. In many other areas we offer a 500 litre price that is in fact more competitive than the one secured from your local supplier so my apologies for our lack of competitiveness on this occasion. I have already been in touch with the supplier so that I can better understand the situation, once I do, I will contact you with an update. Thank you again. Mark York - for The Heating Oil Club

Good morning Mr. Fortescue. I have now had the response from the local supplier to my query and they have now amended the price to properly reflect the market place. Currently 500 litres in your area would be @ 48.29ppl, please log in if get a quote if you would like to verify. Please again accept my sincere apologies for the problem encountered and thanks again for taking part in the survey, from our own part it highlighted an issue that was very quickly resolved. Kind regards, Mark. Mark York - for The Heating Oil Club

The heating oil club is rated 4.8 based on 2,741 reviews