The heating oil club Reviews

Name: The heating oil club
Address: Le Phare, High Street, Yelvertoft, Northants
Rating: 4.76

4.8 Rating 2,740 Reviews

96 %

of reviewers recommend The heating oil club

Company Reviews

Metrics

Info

4.8

Based on 2,740 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About The heating oil club:

The heating oil club: bulk-buying fuel to keep heating oil prices down. Get an instant quote online.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good to get the text to my phone for delivery, driver also rang to help him find me. However I did not get the email to confirm a delivery was due”

Helpful Report

Hello Sandy, Just to say that it was a shame, considering that we seem to have done everything right, that you chose to give us a somewhat negative review. We did email you, we email everybody on receipt of order and when the supplier accepts the order. The problem lies with Google/gmail accounts, which can block or send these types of email to spam or junk folders. Adding; noreply@theheatingoilclub.co.uk - will help in future. Thanks, Mark.

“Was expecting a phone call before delivery as always, we have chickens in the area where the tank is and have been able to lock them away prior delivery. Luckily when delivery was made they did not escape.”

Helpful Report

Hello John, I'm sorry that you weren't contacted, we will ensure that doesn't happen again. In fairness, these drivers deliver to farms and around livestock in a daily basis and are very careful in their efforts. Thanks for responding. Mark.

“The price, excellent!”

Helpful Report

Great to hear that you received an excellent price, hopefully the rest of your experience was also a very positive one. Thanks, Mark.

“Web site easy to use.Easy to understand”

Helpful Report

“Online service was good along with pricing. However, the delivery notes clearly recorded on the order were not passed to the supplier. The delivery arrived when it shouldn't have which could have resulted in a delivery failure or issues with my neighbours. In future please ensure the notes are passed to the supplier and that the supplier reads them.”

Helpful Report

Hello and thanks for your note. The details were passed to our supplier and they contacted you with a text message to the mobile telephone number supplied to us. I accept that you might have preferred a telephone call but during busy times, it becomes very difficult to call everyone who'd like to be contacted and consequently an automated text service is used. I'm sorry that things didn't go exactly to plan but hopefully there is a better understanding now on all sides. Regards, Mark.

“It was easy to get a quote, without even having to give my email address. The oil came within the predicted time. Buying oil through this club's website is easy. However, giving an approximate number of litres required and stating "Fill up tank" in the special delivery instructions was not enough. I underestimated what I needed, and they only put in the number of litres I estimated; it would have been better if I overestimated a bit. Perhaps the FAQ could be updated to reflect this.”

Helpful Report

Good afternoon, Thanks for your comments, which are mostly very positive. I understand your situation but our suppliers are only allowed to deliver the amount ordered, or less for example when there isn't enough room in the tank to fit the whole amount in. Under those circumstances, any balance is automatically credited. Delivering more can cause a number of issues, for example not having enough for other customers routed that day and also in terms of payment. Our suppliers take a payment for the amount ordered and no card details are kept, which can cause very time consuming issues when chasing an additional, potentially small payment. Thanks again for your support, I hope we can help with your next (possible larger) delivery. Mark. The Heating Oil Club

“Your delivery drivers are always very helpful and courteous”

Helpful Report

“Good price and delivery on time. Quibble is that money was taken before delivery which is wrong. As a result of this and because my tank took a little less than ordered i am owed a refund which, of course, is taking longer than taking my money in the first place”

Helpful Report

Hello Peter, thanks for responding. I wonder though how many on line, internet based companies deliver goods without taking money up front? The slight delay in refunding (all payments and refunds are carried out by our suppliers, not us by the way) is due to the time lag between delivery, confirmation f the order in the suppliers system and the requirement to request the refund. It is automatic but does take 3-5 working days. Mark. The Heating Oil Club

“Ordering of oil great, time waiting for delivery longer than expected.”

Helpful Report

“I did get the oil O.K. but there were two small points:- 1) I did not get a phone call before delivery which might have been very useful as delivery came on the wednesday, not Thursday. Luckily, I was at home. 2) A bill came from Butler Fuels in addition tothe payment that was on my card statement!!! I did notice that there was a note on it to say to ignore it if payment had already been arranged but it could be an unpleasant shock to some people.”

Helpful Report

Hello Frank, Thanks for your comments, fair points within now noted. Regards, Mark.

“Price was slightly better than other on this order. Website slightly more difficult to use.”

Helpful Report

“Order went through easily, however as my tank is locked there is no facility to notify this, I needed to notification of delivery so that the tank could be left unlocked. the Notification email indicated a delivery date around the 29 Dec, however it arrived the 21 or 22 without any notification, luckily I was home and available to open the main gates and unlock the tank.”

Helpful Report

“everything is fine...Just one thing that has happened. I was unable to take full selivery of my order..(only 1030 liters out of 2500 due too small leak in fill pipe). I have received a bill for the 1020 liters from Butler fuel but the 2500 liters was paid for in full. Can you check into this for me? Many thanks, Paul Mencher”

Helpful Report

“Delivery was within specified time, however by a different carrier and then received an Invoice from different firm !!! having paid by card prior. This could be very worrying to older customers. Also the quantity was short by 150 litres and although reimbursed the difference its not helpful when we only order once a year and of course wish to take advantage of the low price. Now will have to order a minimum 500litres to get 150.”

Helpful Report

Hello Mr. Whating, My apologies for this inconvenience, I do understand why this might have been disconcerting. The supplier trades under various brand names across the UK but there is clarification of that on their invoices etc. In terms of the shortfall in delivery, it looks like the driver ran out so again my apologies. Please give us another chance to show that we can get this right and do an almost every occasion. Regards. Mark.

“This was my first order with you ,and the admin. went well... with a little help. However the delivery date was way out, and I did not receive a call to warn of the date/time as requested. It was good that my reserves were adequate!!”

Helpful Report

Hello Mr. Rowe, Glad to hear that the price and system worked well but my apologies for the late delivery. It was at a time when the supplier was exceptionally busy but we should have informed you, which is our normal practice. Please do give us another try, I will ensure that we hit our own targets! Thanks again. Mark. The Heating Oil Club

“despite requesting a phone call so gate could be left open for delivery this didnt happen therefore no oil.”

Helpful Report

Hello Guy, I'm sorry that things didn't work out exactly as planned, it really is very unusual for things to go wrong like this. Please give us another try and let us prove to you that our standards are usually exacting. Many thanks, Mark. The Heating Oil Club

“The service was prompt but failure to follow my delivery 'notification ' instructions meant that I was at home purely by chance and able to unlock the tank etc. This driver could have had a wasted journey. Hopefully the next time I place an order the instructions i.e to phone the day before will be adhered to.”

Helpful Report

Hello Brian, Thanks for responding and again, my apologies for the confusion on this occasion. I'm glad that the service was however prompt and that you are looking to give us another try! Thanks again. Mark. The Heating Oil Club

“We ordered oil because we had run out and as The Oil Company states on their website if you insert 'RUN OUT' on the online application, oil should be delivered within 24-48hrs. We were given a delivery slot which was 5 days time (not 1 to 2 days) so i made a few chasing phone calls although it seemed no one could really help. An oil company did call on day 3 to say they would be delivering the oil later that day and the gentlman who arrived at the house was very friendly. So, it took longer than what it stated on the website but it was definitely service with a smile!”

Helpful Report

Hello Amanda, Thank you for replying to our survey and glad that, despite a slight delay, things went pretty well and that they were carried out with a smile! Hopefully, we will be able to assist you again with your heating oil requirements in the future. Many thanks. Mark. The Heating Oil Club

The heating oil club is rated 4.8 based on 2,740 reviews