Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.26

“Nightmare company. Complicating information from customer services, told by one staff member we could change the holiday then to be told we couldn’t by a supervisor. So unhelpful when trying to work out what to do with our holiday which won’t be going ahead due to current restrictions but they won’t budge and demanding our balance even though the holiday won’t be goi ahead or we lose our deposit and then be charged a large cancellation fee..Definitely won’t be booking through then again. Avoid at all costs.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 5 years ago

“This company are in shambles, avoid like you would avoid The plague, was ment to be going to dubai at end of may having paid in full over £2000 oviously holidays cancelled as theres no emirates flights going out from uk to dubai. Still no communication from this joke of a company! Even after I’ve sent various emails trying to get a refund.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 5 years ago

“Absolute disgrace !!! Liars thieves incompetent!!! And breaking the law !!!!!! Offered a credit note after having my holiday cancelled . I requested my legally binding refund to be told they don't offer refunds despite the holiday being booked as a package covered by atol atab . And also taking advise from Martin Lewis him self !!! I am legally entightled to my refund that has to be paid into my bank within 14 days !!!! Since Friday I had left a review elsewhere with a response to be contacted Andy low and behold nothing not a bean !! Also when I try to respond to these thieving scum bags from the email they sent me ragrding the joke of a credit note they deny contacting me even though I have the email and a voice mail message !!!!!! If we are not contacted this week we will either be taking a small claims court case or section 75 but rest assured I will get my money that I'm entightled to back and until this matter is resolved I will be advising all I know in the same boat to be refusing the credit notes . Teletext could save them selves by doing the right thing sadly for them I think they have dug there own grave ...... which would be shallow .......... nice place for the worms they are !!”

Helpful Report

Posted 5 years ago

Hi James, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 5 years ago

“I will never use teletext holidays. Keeping hold of customers money no communication telephone lines just go on to a answering machine web chat is useless emails go un answered”

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Posted 5 years ago

Hi Clair, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 5 years ago

“Paid deposit £600 at the beginning of January , I emailed to ask if I can move holiday over to next year , I booked for August this year , as final payment is not due until June but flight are paid from the £600 already paid ask for flights to be moved , as told hotel is non refundable, am reluctant to make final payment £1300 , the card I booked with has since expired they don't have new details so , what can I do now. Any advice would be grateful.”

Helpful Report

Posted 5 years ago

Hi Veronica, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 5 years ago

“We are 11 girls due to fly to Ibiza on the 20/5/20 I contacted the hotel a few weeks ago and was told they had no plans to open in May/June: They also told me Truly Travel do not pay them till the end of the season. teletext still insisted our holiday was not cancelled. Then Ryan air cancelled our flights. I wrote to teletext holidays straight away to request a refund! No reply. Yesterday they email saying as your holiday is cancelled we will issue a voucher!! We can’t claim our money back till after 31st August!! I understand that they need to get the Money back from Ryan Air but as they haven’t paid our hotel yet they should at least refund that in the legal time frame. They don’t reply to call/ emails!! Terrible customer service and they need to remember that people will remember how they have treated customers. Amongst our group are NHS staff and Police officers. We all worked hard to pay for our holiday which was paid up in advance of the pandemic!! Please give us our £6000 back!”

Helpful Report

Posted 5 years ago

Hi Kelly, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 5 years ago

“Will never use teletext again.. Won’t give me a refund, non existent customer service. Can’t be trusted!!! Thieves!!!”

Helpful Report

Posted 5 years ago

Hi Michael, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 5 years ago

“Trip booked for April, asked for a refund and offered refund credit note! Having to wait till 31st July to contact them and ask again for my refund.”

Helpful Report

Posted 5 years ago

Hi, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 5 years ago

“Wont refund so taking them to court... do not book with these”

Helpful Report

Posted 5 years ago

Hi Matthew, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 5 years ago

“My holiday was cancelled, spoke to Jet2 who said flights have been refunded...this was my money which I paid to teletext holidays to pay flights, I'm now told I have to wait until 31st July before I can claim for refund. I do not want a voucher for another holiday as there will be no holidays for the foreseeable future....this company are a joke do not use them...”

Helpful Report

Posted 5 years ago

Hi, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 5 years ago

“Avoid. Teletext Holidays is another example of one of a "stack them high, sell them cheap" - a company that is quite happy to take your money and when everything goes according to plan they get positive reviews. However, the real judge of a company is when something goes wrong. No one could have predicted COVID-19 (outside of a few scientists in China perhaps). However, once destination countries close their borders and flight operators ground their planes, it's quite easy to predict a holiday isn't going ahead. In Teletext's own T&Cs, there is a clause that reads: '...you have the right to cancel your confirmed Multi-Contract Package before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances”' My wife and I communicated over and over with the company that our trip could not go ahead. Yet still the company insisted it was "unaffected", and that they were only dealing with cases on a 14-day rolling basis. They took our final balance payment of £950 (against our will) and refused to refund it. It was only after we contacted their compliance department with proof we'd asked to cancel it that we were refunded out £950. However, the company still has £260 for flights, that they refuse to refund. They state that they are following TTA guidance in issuing refund credit notes (they're not). Refund credit notes are not intended to be replacements for cash refunds, only an alternative if customers wish to take them. Their LiveChat is operated out of India. The quality of English, the attitude, and the disinterest in doing anything but protecting Teletext (or Truly Travel)'s bank account is clear for all to see. When the LiveChat agents run out of things to say back, they just go silent. Their customer support emails repeat the same company line as LiveChat. If the phone lines were open, you would be speaking to some very rude, abrupt Indian call handlers. It is telling customers it cannot refund flights because they have not been refunded by suppliers. This is an abhorrent company. Frankly, they do not deserve to be in business. Please please please do yourselves a favour - do not book with this company, even if they are the cheapest. If everything goes right, you might be fine. But the second anything goes wrong, you are stuffed. Avoid like you would avoid COVID-19 itself.”

Helpful Report

Posted 5 years ago

Hi James, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 5 years ago

“Absolutely horrendous company, myself and friends are meant to be traveling in less than a week and haven't heard anything from Teletext about our holiday all they want is to keep taking payments when we aren't allowed to leave/ enter the country due to COVID19. We have been on live chats and emails every day and keep getting fobbed off! On ringing the emergency line we are hung up on saying keep the line free for travellers travelling soon, then hung up on. The only information we have received is from Jet 2 informing us that our flights are cancelled. All we want is to speak to a human to sort this out and receive our money back.. ref number:TT777980 I would like a phone call ASAP as the lead passenger.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 5 years ago

“Disgusting company constantly told to be patient! Paid in full for our flights and hotel all inclusive on 23/02/20 flight out 22nd April for 10 nights but because of coronavirus airline/teletext cancelled all, have emailed teletext about 20 times and was told by them they couldn’t refund my credit card as they were themselves waiting for airline and hotel to refund themselves! Although they refused to answer my question as to whether they had actually even paid the airline ( although I think they probably did ) but I doubt whether they actually paid the company that teletext got to book the hotel with ( hotel beds.com) they just offer me a credit note to book another holiday at a later date, which I have told them at least 12 times I am not interested in accepting anything other than a full refund to my credit card, they just ignore it, even though I have told them this holiday was to be my final one as I am 74 years old in 6 weeks time and the final holiday for my wife also. Most people are experiencing financial problems with the deathly virus more so with us as pensioners yet teletext have had our money for many months and still are ignoring our plea for a refund, they are the worst company I have ever dealt with they should never have had Atol attached to their company, I have informed them I will take this appalling behaviour to as many routes I can, I tend to think they may well be hoping that some of its customers die so as to not ever refund. I find it difficult to believe also that all the credit card companies are actually allowing teletext to continue to use their payment system. Colin.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes, Becky

Posted 5 years ago

“I would like to put 0 star. O my god, I stupidly booked a holiday for the end of the year with Teletext and all seemed ok until Gary Parker called me back asking for another £550.00 as their card wasn’t working and they couldn’t book our flights. Straight away I smelt a rat and said no. Pls refund my £550.00. They said they would and I would get in 7 days. Nearly 1 month down the line, no refund. Live chat is useless and the only way I get any results is by Tweeter. I tweet everyday and am told I will get a call. To be fair I have had a call from Brent in India telling me I have been refunded, surprise surprise no money. Last call was Friday when I demanded a cheque of which he replied ‘ I will ask head office and call you back in 1 hour’. Still waiting. Have tweeted everyday this week and been promised a call back NOTHING. I have just texted Brent and tweeted telling them that unless I get a call today I am reporting them to Watchdog, who I know will be very interested. I need and want my money back as I’m not working due to Covid 19”

Helpful Report

Posted 5 years ago

Hi, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 5 years ago

“Terrible Company! Had booked to go turkey with them all inclusive then Covid 19 issue. And then true colours came out!!! Discusting customer service. Lies!!! And yet still not heard anything regarding refund from teletext....!!??”

Helpful Report

Posted 5 years ago

Hi, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 5 years ago

“Terrible company all about the commission! They outsource cheap labour to India whose English is probably as bad as their native language!! Warning, they will take payments out of your bank account when they know u holiday is cancelled so give u credit note and then rip u off on your next holiday !!!avoid”

Helpful Report

Posted 5 years ago

Hi, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 5 years ago

“My holiday was booked for last month. Couldn’t go because of Coronavirus and now teletext won’t give me a refund. Unacceptable”

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Posted 5 years ago

Hi Joanna, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 5 years ago

“Bunch of scammers based in india. Using a secretarial services accomadation address in the uk. Previously media travel.then truly travel. Now truly travel trading as teletext holidays. Inflated prices. Liars about upgrades. Grabbing deposits and definately no refunds. Try and find anyone who has ever received a refund. Five star ratings on thete site lol look at trust pilot. 5 stars for being the worst online company. Ive just taken these rogues to court and they have totally ignored the deadlines so our legal system is just a joke to them. This has now gone back to court to demand the money in full. Then its the bailiffs. ..”

Helpful Report

Posted 5 years ago

Hi Paul, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 5 years ago

“I am due to fly to depart on monday and i obviously know that I won't be going but no contact has been made. I have had several live chats with no information just telling me to be patient? How patient do I need to be all I want is to know what the procedure is”

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Posted 5 years ago

Hi Clare, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 5 years ago

“You need to refund all your customer.”

Helpful Report

Posted 5 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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