Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.47

2.5 Rating 1,773 Reviews

38 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.5

Based on 1,773 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dealt with my questions professionally and with patience. I got the answers I needed from Zane.”

Helpful Report

Posted 1 year ago

Hey, Thank you for sharing your review! We're happy to hear that Zane provided you with a great service and answered all your questions. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services. Thank you for choosing Teletext Holidays we are thrilled to be a part of your travel plans and wish you a great holiday! Belle

Posted 1 year ago

“Dealt with my questions professionally and with patience. I got the answers I needed from Zane.”

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Posted 1 year ago

Hey, Thank you so much for your kind words, we’re pleased to hear you had a great experience with Zane. Your satisfaction is our top priority. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 1 year ago

“Struggling to access the payment portal Andy helped my to overcome access difficulties”

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Posted 1 year ago

Hey, Thank you for taking the time to share your experience! We're glad to hear that Andy was able to assist you with the difficulties you experienced. Thank you for choosing Teletext Holidays, and we hope you have a fantastic trip ahead! Thanks again Belle

Posted 1 year ago

“Zane was lively and thorough. I was happy with my end result and only reason for the 4star is the price was a bit steep for 4nights during off peak times.”

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Posted 1 year ago

Hey Kerry, Thank you so much for your kind words, we’re pleased to hear you had a great experience. Your satisfaction is our top priority. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 1 year ago

“Thank you Zane, great customer service 👍”

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Posted 1 year ago

Hey, Thank you so much for your kind words, we’re pleased to hear you had a great experience with Zane. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We would like to extend a heartfelt thank you for booking with us and we are thrilled to be a part of your travel plans! Here’s to making lots of happy memories on your holiday. Thanks again Belle

Posted 1 year ago

“I found Ryan very helpful in finding my holiday at the right price”

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Posted 1 year ago

Hey, Thank you so much for your kind words, we’re pleased to hear you had a great experience with Ryan. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We would like to extend a heartfelt thank you for booking with us and we are thrilled to be a part of your travel plans! Here’s to making lots of happy memories on your holiday. Thanks again Belle

Posted 1 year ago

“Happy with the service, and Lisa was very helpful, all documents sent within 24 hours!”

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Posted 1 year ago

Hey Alison, Thank you so much for your kind words, we’re pleased to hear you had a great experience with Lisa. Your satisfaction is our top priority. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 1 year ago

“Good service”

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Posted 1 year ago

Hey Mark, Thank you for sharing your review! Your feedback serves as a great motivation for our sales agents and we thank you for taking the time to share your happy experience. We hope you have a fantastic holiday and look forward to helping you book your next adventure. Belle

Posted 1 year ago

“Teletex agent's were very helpful in particularly Kenneth he took me through step by step instructions obtaining our boarding pass”

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Posted 1 year ago

Hey Lloyd, Thank you for sharing your review! We're happy to learn that Kenneth provided you with a great service and assisted in helping you obtain your boarding passes. We hope you have a fantastic holiday and look forward to helping you book your next adventure. Thanks again Belle

Posted 1 year ago

“Gavin was clear and helpful. Call was answered immediately. The booking email could have been a lot clearer on check in as it had the wrong link on. Gavin gave the right info and helped quickly and politely.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to share your review! We're delighted to hear that Gavin was clear and helpful during your call. We appreciate your feedback regarding the booking email and will certainly work on improving the clarity for our customers. We hope you have an amazing holiday and look forward to assisting you again in the future! Warm wishes, Belle

Posted 1 year ago

“Booking was easy enough but price did rise within a couple of hours of enquiring. Kenneth was very helpful with my acciunt query and hopefully sorted satisfactorily”

Helpful Report

Posted 1 year ago

Hey Susan, Thanks for taking the time to share your feedback with us. Our suppliers booking systems show live pricing which means the price of a holiday can fluctuate at any time, but we'll always confirm the supplier’s final price at the time of booking and this will not change once the booking has been confirmed. We are pleased to read Kenneth was able to assist you in resolving your query and we hope you have an enjoyable holiday. Thank you for booking with Teletext Holidays. Belle

Posted 1 year ago

“i needed to call you today,and Ken dealt with the call very efficiently,very happy with his handling of the matter.”

Helpful Report

Posted 1 year ago

Hey George, Thank you for sharing your review! We're happy to hear that Ken provided you with a great service and assisted in finding the best holiday option for you. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services. Thank you for choosing Teletext Holidays we are thrilled to be a part of your travel plans and wish you a great holiday! Belle

Posted 1 year ago

“The booking system was difficult at first, But then I was handed over to a gentle man call Justin M who made it smoot and easy. He was polite and made sure I had the best deal. I had to rebook the next day and again Justin took care. He is a asset to your company .”

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Posted 5 years ago

“Truly dishonest , took my money kept my money including monies refunded at their request from easyJet. Don’t go near them.”

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Posted 5 years ago

“Teletext holidays have still not refunded my deposit from feb. This company is disgusting. Patricia. Do not use . Need closing down”

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Posted 5 years ago

Hi Patricia, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

“I was telephoned today by Pooja from Teletext Holidays to inform me that my holiday to Spain was cancelled but was aple to offer me three options. I could rebook my holiday for next year at no additional cost to me or have a credit note or accept a refund. She went through all the options very carefully with me. I felt very relieved after her telephone call today. Thank u Pooja!!”

Helpful Report

Posted 6 years ago

Hey Trudy, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 6 years ago

“Over all it’s a good service but the price has been upped which I wasn’t too pleased about .,, but great service on phone by Fraser 👍”

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Posted 6 years ago

“Booked a package holiday with teletext not able to get cause of covid 19 was meant to go tomorrow to Lanzarote cant get talking to them on phone just got and email very bad service”

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Posted 6 years ago

Hi Angela, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 6 years ago

“Helpful customer services person was patient and happy to run through a number of options. As I found previously, the holiday I chose was not the price quoted on the web site, which was a bit disappointing sionce I see no reason why this information should not be 'live'.”

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Posted 6 years ago

Hi Daniel, We are pleased to learn our Customer Support agent was able to help you with your query and provide you with the information required. Best Wishes Becky

Posted 6 years ago

“Very helpful and got everything sorted I needed, can’t ask for any more”

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Posted 6 years ago

Hi Craig, Thank you so much for your kind comments. We do hope you have a brilliant time away. Best Wishes Becky :)

Posted 6 years ago

Teletext Holidays is rated 2.5 based on 1,773 reviews