Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.26

2.3 Rating 1,609 Reviews

32 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.3

Based on 1,609 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

Posted 8 months ago

Hey Mark, Thank you for sharing your review! Your feedback serves as a great motivation for our sales agents and we thank you for taking the time to share your happy experience. We hope you have a fantastic holiday and look forward to helping you book your next adventure. Belle

Posted 8 months ago

“Teletex agent's were very helpful in particularly Kenneth he took me through step by step instructions obtaining our boarding pass”

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Posted 8 months ago

Hey Lloyd, Thank you for sharing your review! We're happy to learn that Kenneth provided you with a great service and assisted in helping you obtain your boarding passes. We hope you have a fantastic holiday and look forward to helping you book your next adventure. Thanks again Belle

Posted 8 months ago

“Gavin was clear and helpful. Call was answered immediately. The booking email could have been a lot clearer on check in as it had the wrong link on. Gavin gave the right info and helped quickly and politely.”

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Posted 8 months ago

Hey, Thank you for taking the time to share your review! We're delighted to hear that Gavin was clear and helpful during your call. We appreciate your feedback regarding the booking email and will certainly work on improving the clarity for our customers. We hope you have an amazing holiday and look forward to assisting you again in the future! Warm wishes, Belle

Posted 8 months ago

“Booking was easy enough but price did rise within a couple of hours of enquiring. Kenneth was very helpful with my acciunt query and hopefully sorted satisfactorily”

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Posted 8 months ago

Hey Susan, Thanks for taking the time to share your feedback with us. Our suppliers booking systems show live pricing which means the price of a holiday can fluctuate at any time, but we'll always confirm the supplier’s final price at the time of booking and this will not change once the booking has been confirmed. We are pleased to read Kenneth was able to assist you in resolving your query and we hope you have an enjoyable holiday. Thank you for booking with Teletext Holidays. Belle

Posted 8 months ago

“i needed to call you today,and Ken dealt with the call very efficiently,very happy with his handling of the matter.”

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Posted 8 months ago

Hey George, Thank you for sharing your review! We're happy to hear that Ken provided you with a great service and assisted in finding the best holiday option for you. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services. Thank you for choosing Teletext Holidays we are thrilled to be a part of your travel plans and wish you a great holiday! Belle

Posted 8 months ago

“The booking system was difficult at first, But then I was handed over to a gentle man call Justin M who made it smoot and easy. He was polite and made sure I had the best deal. I had to rebook the next day and again Justin took care. He is a asset to your company .”

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Posted 4 years ago

“Truly dishonest , took my money kept my money including monies refunded at their request from easyJet. Don’t go near them.”

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Posted 5 years ago

“Teletext holidays have still not refunded my deposit from feb. This company is disgusting. Patricia. Do not use . Need closing down”

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Posted 5 years ago

Hi Patricia, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

“I was telephoned today by Pooja from Teletext Holidays to inform me that my holiday to Spain was cancelled but was aple to offer me three options. I could rebook my holiday for next year at no additional cost to me or have a credit note or accept a refund. She went through all the options very carefully with me. I felt very relieved after her telephone call today. Thank u Pooja!!”

Helpful Report

Posted 5 years ago

Hey Trudy, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 5 years ago

“Over all it’s a good service but the price has been upped which I wasn’t too pleased about .,, but great service on phone by Fraser 👍”

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Posted 5 years ago

“Booked a package holiday with teletext not able to get cause of covid 19 was meant to go tomorrow to Lanzarote cant get talking to them on phone just got and email very bad service”

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Posted 5 years ago

Hi Angela, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 5 years ago

“Helpful customer services person was patient and happy to run through a number of options. As I found previously, the holiday I chose was not the price quoted on the web site, which was a bit disappointing sionce I see no reason why this information should not be 'live'.”

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Posted 5 years ago

Hi Daniel, We are pleased to learn our Customer Support agent was able to help you with your query and provide you with the information required. Best Wishes Becky

Posted 5 years ago

“Very helpful and got everything sorted I needed, can’t ask for any more”

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Posted 5 years ago

Hi Craig, Thank you so much for your kind comments. We do hope you have a brilliant time away. Best Wishes Becky :)

Posted 5 years ago

“I was constantly reviewing short break holidays and when I found one I called the number. The call taker was very helpful including looking to further reduce the cost. I found the holiday I wanted and the price I wanted and booked it. Very helpful”

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Posted 5 years ago

Hi Niel, We are really pleased to learn we have been able to help you in finding the best holiday possible along with a great price. We do hope you have a smashing time away. Best Wishes Becky :)

Posted 5 years ago

“All done within half an hour and got what I wanted. Nice holiday in five weeks a a very good price. Morroco here we come”

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Posted 5 years ago

Hey Lynn, Thank you very much for your positive feedback :) We hope you enjoy your time away and that you book with us again in the future. Best Wishes Becky :)

Posted 5 years ago

“Great service, very pleased with the holiday package and price”

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Posted 5 years ago

Hi Miss Gold, Thank you very much for your positive feedback :) We hope you enjoy your time away and that you book with us again in the future. Best Wishes Becky :)

Posted 5 years ago

“Good service”

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Posted 5 years ago

Hey, Thank you for your kind comments. We hope you have a lovely holiday. Best Wishes Becky :)

Posted 5 years ago

“Very good thanks”

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Posted 5 years ago

Hi Anthony, We are happy to hear you have been pleased with the service received and we do hope you have a great time away. Best Wishes Becky :)

Posted 5 years ago

“The price jumped up hugeley from website to when i spoke to the rep. A lady Neelam then rang me and price matched my holiday to on the beachs price. A bit off a faff but in the end great service from Neelam only and a great deal. Cant wait for our holiday”

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Posted 5 years ago

Hi Cassandra, We are happy to hear Neelam was able to help you in booking your holiday and we do hope you have a great time away. Best Wishes Becky :)

Posted 5 years ago

“teja was my advisor and he was so patient and helpful in finding me my holiday”

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Posted 5 years ago

Hi Alison, We are happy to hear Teja was able to help you in booking your holiday and we do hope you have a great time away. Best Wishes Becky :)

Posted 5 years ago

Teletext Holidays is rated 2.3 based on 1,609 reviews