Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.26

“ZERO STARS. ABSOLUTE CON COMPANY! DO NOT USE! Worst company I have ever had to deal with. Have been trying to amend our holiday as they suggest on their social media posts due to the new foreign office advice: can’t even get through to the ‘amendments team’. Every time I call I just to speak to a rude member of staff from customer service, each of whom spout a different load of rubbish from a call centre somewhere half way across the world. Still waiting for a call back I am sure I will never receive. Advertise themselves as a package holiday but now all of a sudden you have to contact flight company and hotel yourself?”

Helpful Report

Posted 5 years ago

Hi Sarah, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks, ‘Holly

Posted 5 years ago

“ZERO would be my score is I could. Booking Reference TT780674 - Rang Customer Support, which is not at all what it is, as two different dates I have been given by two different advisers in the past have been missed. Now told that I can apply for a cash refund after 30th September. I know that Ryanair refunded the flight money in July, and the hotel I booked never had payment for my reservation from Teletext. So Teletext have had my money sitting in their account for a very long time. having to wait 4 months to get my money back is not good. All the messages about being very busy is no consolation to people trying to get their money back. It's not beyond the whit of man to take on some extra staff to help cope. By not stressing customers out with the constant battle to get their money back would surely pay dividends with return customer bookings. To make phone calls which keep you on hold for over an hour each time you ring is also not helpful to stress levels. Sorry Holly, I know you must be the busiest person working for Teletext, constantly having to say your sorry to read bad reviews! I await the automated response.”

Helpful Report

Posted 5 years ago

Hi Janice, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks, ‘Holly

Posted 5 years ago

“I am disgusted with this company. I have be waiting over 5 months for a refund. Only today I received an automated email stating that I will be issued with a refund for the flight but I have still not had an update about the hotel. I will definitely be taking this further as I have sent numerous amounts of email only to not get responded to. I have currently been on hold for over half hour trying to get the answers to my questions. Someone needs to call me back ASAP before this goes any further.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks, ‘Holly

Posted 5 years ago

“Scammers do not boom this company needs blockinng!!!!!! They are total hackers make accounts using your email so they access things before reference number is also totally fake what they give me and tried taking more money out that what they said they would”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

“Holiday for my birthday with 10 friends in April was cancelled due to Covid 19, fair enough this has happened but I have been told lies all along trying to get my refund which I shouldn’t need to beg for! Rebooking is not an option as there have been job losses in my party, This has certainly put me booking with them again... Also sick of the person from teletext calling my mobile and hanging up every hour and even though the night!! All because I want MY YES MY MONEY BACK my ref is TT755509 sort it please Teletext, you have my number!!”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks, ‘Holly

Posted 5 years ago

“Turned up in Cyprus with a disabled child to no taxi which I paid for! I spent 2 hours on the phone being fobbed off and spoken down to by multiple agents. In the end I had to find my own way to the hotel with 2 children! I have tried calling to confirm my taxi going back and I constantly get the phone put down on me. This is just the tip of the iceburg of the complaint I'm putting in, just want to warn others to never book with these con artists! SCAM.”

Helpful Report

Posted 5 years ago

Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

“Booked a holiday to Portugal on the evening of 20th August 2020. Arrived 36 hours later on the 22nd to find our hotel closed up and abandoned. Tried and tried and tried to get teletext to help us. We called on multiple phones but they fobbed us off, hung up on us and even blocked my husband’s Mobile number. 5 days later and still no one from teletext has answered a single email. We have been left high and dry by these thieving shysters and they simply DON’T CARE. A quick email to the hotel teletext booked us into confirms that the hotel closed in March and has never reopened. Please do you own research and book independently. We were sold a complete dud. Nearly £4,000 for a hotel which we could never stay in and left to fend for ourselves by this joke of a ‘holiday’ company.”

Helpful Report

Posted 5 years ago

Hi Fiona, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks, ‘Holly

Posted 5 years ago

“Nightmare company, had to cancel our holiday due to hubby being diagnosed with cancer & still going through treatment, they still took the full amount from my account and now having a fight to get it back, shocking customer service, very rude and complete thieving liars”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

“NEVER USE TELETEXT #### THEIVES ### SCAMMERS They have failed to notify us of a cancellation and when trying to arrange a refund they disconnect the phone. 3 hours and 7 times disconnected. Each staff member gets ruder and ruder when you try to complain. They state they are busy but when are taking more bookings and answer the booking line within 4 rings. SCAM - SCAM - SCAM NEVER USING TELETEXT AGAIN”

Helpful Report

Posted 5 years ago

Hi Charmaine, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

“We booked an holiday in Feb 2020 to go on holiday in sep the same yr. Covid then struck. My husbands medication reduces his immune system so cant travel. We have tried and tried to contact them to no avail. We want to defer the holiday to next yr. All they want is the full money. We havnt been able to speak to someone. There sending oneway text messages. We will never ever use this firm again. Truly diabolical holiday firm.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

“Hi, i booked a holiday with you yesterday, i have received my documents to download, which i have but when i go on Easyjet to check in it keeps saying my details are incorrect, i have been on the phone to customer services twice for over an hour each time and no one answers. I put my last name in the box and i have tried with teletext booking ref, i have tried with reservation number and also flight number but no joy, can you sort please, i have also left PM's on Instagram.”

Helpful Report

Posted 5 years ago

Hi Janet, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

“Shocking company. Even before covid came along and stopped our trip to Malta this bunch refused to be of any help when I noticed they had booked us into a different hotel that we wanted to stay in as the hotels had very similar names. I called up the hotel myself and they confirmed we would be able to get a full refund from them and called the correct hotel who said they had room for us. A very patronizing Teletext team member told us they couldnt swap as we wouldnt get a refund from the original hotel. I told him he was wrong but he still said there was nothing they could do and that the hotel we were booked in for was perfectly good enough for us anyway. We paid up full at the end of January, the holiday was cancelled a day before we were due to fly out in March. We got a partial refund for the accommodation side of things on 9th of June and then did not receive the flight refund until 19th August. We only got this when we did as I found out that Ryanair had actually refunded a third of the way through July so I had to chase Teletext for it. Their call centre staff do not speak the clearest English, making it very hard work to have a conversation with them. All in all a very unpleasant experience was had with them even without the covid bit being thrown in. I would not use nor recommend this company”

Helpful Report

Posted 5 years ago

Hi Nicholas, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks, ‘Holly

Posted 5 years ago

“Very rude and greedy con artists never book with teletext holidays still no refund should not be in business We should all go to the press and tell people what is going on with this company it is absolutely disgusting how they treat customers and steal there money”

Helpful Report

Posted 5 years ago

Hi John, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

“Absaloute discrase would never go anywhere near them, phoned about 6 times in the past to be told 3 different dates on refund, then today after being in a que for 50 minutes to ask about a refund again what I've waited 3 months for and at least 50 emails totally ignored to then have the phone put down on you, phone to book a holiday they pick up striaght away. The customer service is dreadful unless you are booking and giving them money then they are all good and can't do enough for ur. My advise stay well clear.”

Helpful Report

Posted 5 years ago

Hi Mark, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

“Really poor aftersales service. Be expected to wait on hold for at least an hour just to receive conflicting or incorrect information about amendment or cancellation rights. Emailing seems to be equally pointless. I will never use this company again to book a holiday, stick to the big brands.”

Helpful Report

Posted 5 years ago

Hi Tom, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

“I would never recommend this tour operator. They cancelled my accommodation in Portugal and could not offer an alternative hotel. It took me 40 minutes to get through on the phone over 6 calls made and each time to be given conflicting guidance. I Now don’t understand what They provide to the customer. Customer care is 0 please book with a reputable agent or alternatively book yourself.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks, ‘Holly

Posted 5 years ago

“Have always booked with teletex holidays, never again. Latest holiday due in May to Turkey cancelled. Despite my emails (don't bother trying to call) no joy what so ever. So I've lost my job so don't try to flog me off with hard up stories I know 1st hand.”

Helpful Report

Posted 5 years ago

Hi Steven, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks, ‘Holly

Posted 5 years ago

“Teletext holidays you are a disgrace! Holiday cancelled in May due to covid! Was told I would get refund end of July. When this didn't happen I called numerous times and was put on hold for over an hour each time. Finally when someone answered my call I was told end of August. I have very little hope that my refund will be with me by the 31st. You should be ashamed of yourselves. Not going to get many customers returning to your service. Do the decent thing and give us back out monies!! TT781431”

Helpful Report

Posted 5 years ago

Hi Selina, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks, ‘Holly

Posted 5 years ago

“Disgusting arrogant call handlers. I have been shouted at by several call handlers and more than a few have tried to bully me into cancelling my holiday knowing that I would lose my money. There callback service is no existent, the information your receive from every call handler is different. They are the worst company I have ever had the misfortune of dealing with.”

Helpful Report

Posted 5 years ago

Hi Marnie, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks, ‘Holly

Posted 5 years ago

“0 star! This company is a disgrace! Following our decision to move our our holiday to next year due to covid-19 we proceeded to call teletext. After being on hold for a number of hours, everyday for two weeks we finally managed to be put through to someone. Once enquiring about moving our holiday they informed us that we didn't have any luggage booked for our original holiday (this was untrue) and that we would have to pay an additional £500 to add luggage along with the £1700 to move the holiday. And so, we thought it would be best to cancel the holiday due to the amount of extra money we would have to pay to move it. They then assured us that our holiday and flights were cancelled and we would be sent a credit note of £1800 as this was our only option and the only way we wouldn't lose out on all the money we paid for the holiday. However, the confirmation of our cancellation nor the credit note was not sent, and after checking with our hotel and flights we realised that our holiday was in fact not cancelled! We then phoned Ryanair for further assistance as teletext was no help. Ryanair then informed us that teletext did not reserve one of our passengers a seat on the plane with our original booking, despite us paying for all five reserved seats. We have had nothing but trouble with this company and will never use teletext again!”

Helpful Report

Posted 5 years ago

Hi Abigail, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Teletext Holidays Reviews

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