TechSilver Reviews

Name: TechSilver
Rating: 4.80

4.8 Rating 1,201 Reviews

97 %

of reviewers recommend TechSilver

4.8

Based on 1,201 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About TechSilver:

We combine honest, friendly and expert service with technologies that make life easier, safer and more enjoyable.

Visit Website

Phone:

03300 10 14 18

Email:

hello@techsilver.co.uk

Location:

Sir Colin Campbell Building, Triumph Road, Nottingham
NG7 2TU

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TechSilver 5 star review on 28th June 2022

177

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the Doro 8040 phone for my husband, previously he had a very basic Doro phone. Now he uses it all the time, particularly good during these difficult times. The service provided by TechSilver was excellent. Thank you Miles and your team”

Helpful Report

Dear Susan, thank you very much for taking the time to leave your feedback. Delighted that you are happy with your smart phone. We are very proud of our team. Everyone works hard to know our products inside out to be able to explain to customers in the simplest possible way. We hope your husband continues to benefit from his new phone. Stay safe :-)

“The service was excellent,able to talk to someone on the phone which was a plus .”

Helpful Report

Hello Barbara, thanks you very much for taking the time to leave your feedback. We' strive to provide a good service so it is reassuring to learn that it is appreciated. Please stay safe :-)

“Very easy & efficient service provider. I used them because they are the purveyor of GrandPad to the UK. They were quick to organise delivery and e-mails were clear about the individual info for set up required. I also appreciated the call from the helpdesk after I'd received it to enquire whether I needed any help using it. Very impressed.”

TechSilver 5 star review on 27th April 2020

Helpful Report

Hello, thank you very much for taking the time to leave your feedback. We are very pleased that you a re happy with the GrandPad and the supporting services. Wishing you a great week.

“Thank you very much for a wonderful motion light, just perfect for my old Dad who is 93 years old.”

Helpful Report

Hello Jane, thanks so much for taking the time to leave your feedback. Good to know you are happy with the Motion Sensor Night Light. Stay safe.

“Fantastic customer service. Our Grandpad was rec'd very quickly in this current climate. Contact and communication all the way through from the cust sev team. The app is easy to use for everyone and the pad itself is a great way for the older generation to be able to see family members. Highly recommend.”

TechSilver 5 star review on 23rd April 2020

Helpful Report

Hello Carolyn, thank you for taking the time to leave your feedback. Delighted you have been happy with the GrandPad and the support you have received. Enjoy the rest of your day.

“Excellent service from this company, would certainly use them again.”

Helpful Report

Hello Colin, thanks so much for taking the time to leave your feedback. Delighted you are happy with our service. Stay safe.

“Just wanted to say thank you very much on making sure we recieved our recent purchase , during these hard times it’s been very difficult for my husband to contact his dad who’s currently in a care home , with his new phone which is absolutely brilliant and easy to use due to his age of 91.. Thank you so much for the prompt delivery ... extremely satisfied customer 😊”

TechSilver 5 star review on 22nd April 2020

Helpful Report

Hello Wendy, thanks so much for taking the time to leave your feedback. We're very proud of our team. Everyone works hard to know our products inside out to be able to explain to customers in the simplest possible way. Good to hear that our courier is working just as hard as we do! We hope your father-in-law benefits from his new phone and please stay safe :)

“Great product and service”

Helpful Report

Dear Peter, Very pleased to hear you were happy with the product and service. Thank you for taking the time to give us your feedback. Enjoy the rest of your day.

“Well, we are still in the early days but the setup has been easy and Mum has got used to using ther Grandpad from day 1. The app works well although getting all of the family connected has taken a bit of support which has been rapid, easy and really helpful. Great service”

Helpful Report

Dear Andy, Very pleased to hear you were happy with the GrandPad and service. Thank you for taking the time to give us your feedback. The 24/7 telephone/chat support is a unique feature. Enjoy the rest of your day.

“I received my Doro Wallet today, ordered from Miles. I wanted to thank you for the excellent service. He talked me through the transaction over the phone. I am not tech-savvy. He made the process easy. Thank You.”

Helpful Report

Very pleased to hear you were happy with our service and thank you for taking the time to give us your feedback. Making technology more accessible is what we strive to do. Enjoy the rest of your day.

“Very good service and product info from your guy was excellent he was very helpful”

Helpful Report

Dear Michael, Very pleased to hear you were happy with the service and thank you for taking the time to give us your feedback. Enjoy the rest of your day.

“I purchased the GrandPad last week for my Grandma in the UK (we live in Australia) and have been nothing but impressed with the service that I received from TechSilver. They answered all of my questions and reassured me whilst making the purchase and the GrandPad has honestly been nothing short of a miracle. When I received the tracking update from UPS that it had been delivered I called my Grandma to unbox it together so she wasnt worried about it - and within 5 minutes she was calling me and I could see her for the first time in years!!! My Grandma has never been into technology, has always refused to learn or take part in any video calls on other devices over the years, so this was a risk getting it for her! But shes now had the device for 4 days and shes learnt how to take pictures, play bingo and do wordsearches! Shes also called the tech support line for GrandPad several times and has said how lovely everyone has been with her and shes been able to troubleshoot herself! I cant thank you enough - shes over the moon and so are we. This has given us the chance to see her every day now. Even she has said she has a reason to get up every morning now. Thank you!!!”

TechSilver 5 star review on 19th April 2020

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“Very reliable and quick service. Product choice is impressive. I bought the Grandpad and it arrived in Dublin from the UK within two days during this Covid 19 crisis. The Grandpad is an excellent product for my 86 year old dad.”

TechSilver 5 star review on 17th April 2020

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“First class device, and first class service and assistance from both TechSilver and Grandpad. The Grandpad device itself works well, is very well thought out, is easy to set up, and is very simple to use. All phone calls I made during purchase and setup were answered immediately by real people who were well informed and thus able to answer almost all my questions straightaway. For the few they couldn't they immediately undertook to find out the answers and got back to me without delay. What a contrast to the automated answering machines, annoying music, half-baked answers, fluff and flannel, and unsolicited sales pressure that most companies provide! Congratulations and thanks all round,”

Helpful Report

“Very pleased with your Service to me for my Phone Cover - it was ordered and delivered within 25 hours. Many thanks Robert. Portrush N. Ireland”

Helpful Report

Hi Robert, Thanks for your excellent review! It's great to hear that your order arrived so quickly, as we've been working incredibly hard to ensure our high standards of service are kept up during these difficult times. Have a great day :)

“Outstanding service from TechSilver and a fabulous product (the GrandPad) which has transformed my mother's life. She is 82 and suffers from vascular demnentia. We can see and chat with her (and she us) anytime now, and that sense of isolation she felt (particularly in these COVID-19 times) has been minimised.”

TechSilver 5 star review on 13th April 2020

Helpful Report

Hi Neil, Thanks for the excellent review, it's so lovely to hear that your Mother is enjoying her new GrandPad, and that it's helping you to keep connected during these difficult times. Don't hesitate to get in touch in the future if you need any assistive technology help :) Hope you have a great day, and stay safe.

“Very pleased with the new key board - I can now type without glasses. Pity I cannot read the monitor without them. One small point, I frequently have to break off work and I do miss the sleep button. Brian”

Helpful Report

Hi, It's lovely to hear that your new keyboard is helping you so much, so thanks for leaving us a great review! We'll be sure to pass on your feedback about the sleep button to the technical team :) Have a great day.

“So far so good !”

Helpful Report

Hi, Thanks for the excellent review! It's lovely to hear that you had a great experience, so thanks for giving us this feedback. Hope you have a nice day :)

“Rescued my mum with a new phone charger! Arrived swiftly and was just what she needed. Very clear from website that it was the right one. Thanks”

Helpful Report

Hi Jennifer, Thanks for leaving us such a fantastic review. We're really happy to hear that your new phone charger arrived so quickly, and that it's helping your Mum out so much. It's more important now than ever to stay connected with loved ones, so it's great to hear that we helped you to do that :) Hope you have a lovely day.

“Excellent customer service. Rang quite a few times to enquire about a GrandPad and they were always helpful. The GrandPad is brilliant and perfect for a 90 yr old self isolating. She literally took it out of the box and it’s all set up and connected to 4g and she’s now video calling us and others every day. A great product and an excellent company.”

TechSilver 5 star review on 6th April 2020

Helpful Report

Hi Richard, Thanks for taking the time to leave this fantastic review! It's so lovely to hear just how much the GrandPad is helping your loved one, and that she has picked it up so quickly. It's designed to be super simple to use, so it's great to see that this has helped you so much. If you need any help in the future, don't hesitate to get in touch. Have a great day :)

TechSilver is rated 4.8 based on 1,201 reviews