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Tailster.com Reviews

4.9 Rating 1,316 Reviews
98 %
of reviewers recommend Tailster.com
4.9
Based on 1,316 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Tailster.com Reviews
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Phone:

0208 004 0860

Tailster.com 1 star review on 24th April 2024
Anonymous
Tailster.com 5 star review on 3rd June 2023
Anonymous
Tailster.com 5 star review on 3rd June 2023
Anonymous
Tailster.com 5 star review on 6th May 2023
Anonymous
Tailster.com 5 star review on 6th May 2023
Anonymous
Tailster.com 5 star review on 6th May 2023
Anonymous
Tailster.com 5 star review on 6th May 2023
Anonymous
106
Anonymous
Anonymous  // 01/01/2019
The carer got not paid, no answer at the phone, no reply to the emails, I was expecting more
Helpful Report
Posted 4 years ago
The pet carer was excellent but charging her 20% of her fee for Tailster's service is exploitative. Fortunately, I will not have to use your company in the future.
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Posted 5 years ago
Found our pet sitter very quickly .... did all the introductions and was very happy to book with her for when we went on our holiday. Unfortunately I had to chase for her to be paid and she also chased yourselves. I don't think this is acceptable especially when I had the email requesting monies to be released. She received her money over a week after we had returned. For the pet sitters this must be stressful - I could not recommend and would not use again.
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Posted 7 years ago
Very poor communications. To telephone and actually get through requires 3 or more phone calls. Asking a question requires limitless patience as the question is very rarely answered. Payment is taken at booking but the payment going to the carer can take up to 10 days to be received. Consider this extremely poor service. Will certainly not be using again. Solution make sure there are enough employees to answer the phone or reply to emails, answer the questions asked and sort out the payment quickly and efficiently
Helpful Report
Posted 8 years ago
Tailster.com is rated 4.9 based on 1,316 reviews