Tailster.com Reviews

Name: Tailster.com
Rating: 4.85

4.9 Rating 1,316 Reviews

98 %

of reviewers recommend Tailster.com

Company Reviews

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4.9

Based on 1,316 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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0208 004 0860

Tailster.com 1 star review on 24th April 2024

Anonymous

Tailster.com 5 star review on 3rd June 2023

Anonymous

Tailster.com 5 star review on 6th May 2023

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106

Anonymous

Anonymous // 01/01/2019

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“Super app and I found a great pet boarder ! Highly recommend and so easy to use.”

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Posted 3 months ago

“Tailsters app has quite a few glitches, for example I wasn't able to update the profiles for my pets. However it had enabled me to find a sitter who met my needs but think the app and tech needs a lot more work to get this more user friendly and intuitive.”

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Posted 6 months ago

“I engaged with Tailster to earn some extra money while looking for a full time job, and despite adhering to all of your policies, I was charged an introduction fee of £300. This fee was not only unexpected but also unjustified, as there was no breach of your terms and conditions on my part. Moreover, the manner in which Tailster handled this situation is extremely concerning. Instead of resolving the issue through direct communication and fair evaluation, Tailster immediately involved third-party debt collectors. This action not only caused unnecessary stress and inconvenience but also tarnished Tailster's reputation as a customer-friendly and ethical platform.”

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Posted 7 months ago

Hi Tiffany, thanks for your message, we had tried multiple times to call, leave voicemails and email you to update your service records for this booking. You are required to submit your service records when you are providing care for a Tailster client. Please reply back to our email send from info@tailster.com so we can help update your booking.

Posted 7 months ago

“So I went to apply but realised I was a year too young to even do it so I went "oh well" and came off the page. Now I have to pay £9.99 for an APPROVAL fee when I couldn't even apply because I was too young. I haven't even got a card I CAN pay money with. Stupid.”

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Posted 8 months ago

Hi there, thanks for your message, any applications where you are underage will be immediately rejected and the approval fee will not be due. Please email us at info@tailster.com and we shall be happy to help.

Posted 7 months ago

“Rubbish awful thieving company they are all a complete sham and do not pay their carers they steal money lie and cheat”

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Posted 8 months ago

Hi there, thanks for your message, please email us at info@tailster.com and we shall be happy to help assist with your payment query.

Posted 7 months ago

“Before completing my assignment to become a pet carer, they sent a first time fee approval invoice of £9.99 that make me aware that something is not quite right, all this rush ...so I closed my account and asked them to cancel the invoice. Why so quick to take money from someone who didn’t even complete their Application as a pet carer not benefiting from any of their promised services.”

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Posted 8 months ago

Hi Violet thanks for your message, the £9.99 charge you are referring to is the vetting and approval fee. This fee will be reimbursed to you when you complete your first Tailster booking. This was stated in the assessment when you apply to become a Tailster pet carer. If you wish to close your account please email us at info@tailster.com

Posted 7 months ago

“One star is too much. To mirror every other complaint I competed a job on 14th Dec still no payment, despite numerous emails to Siobhan and with the standard reply this has been forwarded urgently to our financial department….. well I’ll not be holding my breath…. Try Rover and Pawshake they are great they pay up in 3-4 days straight into your bank account”

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Posted 10 months ago

Hi Laura, thanks for your message, please email us at info@tailster.com and we shall be happy to help assist with your payment query.

Posted 7 months ago

“They are taking money from clients but not paying their carers. In financial trouble beware. I am owed hundreds of pounds.”

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Posted 10 months ago

Hi there, thanks for your message, please email us at info@tailster.com and we shall be happy to help assist with your payment query.

Posted 7 months ago

“No stars Tailster do not pay their carers !! Avoid at all costs ! They are in financial trouble and all associated with them needs to be aware”

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Posted 11 months ago

Hi there, thanks for your message, please email us at info@tailster.com and we shall be happy to help assist with your payment query.

Posted 7 months ago

“Louise who through me in touch with was excellent.”

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Posted 1 year ago

“Riley had a very good time with Alanah Roberts while we were away on holiday for 12 days and we received reports and pictures on time Alanah is a very caring lady and Riley came back healthy and happy i will be very happy to book her again next time.”

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Posted 1 year ago

“Straightforward platform to organise pet services.”

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Posted 1 year ago

“Really good and easy to use site. Was really happy with our cat sitter. Will use again”

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Posted 1 year ago

“A fantastic service, easy to use and great communication, every step of the way.”

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Posted 1 year ago

“Overall Tailster seems to provide a good service. What I like about their business model is that they keep an eye on your activities and correspondence with animal sitters and intervene as required. The money is withheld by them until the animal sitter services are completed to your satisfaction. We also had a positive experience with the cat sitter we used and would use her again. The website and app could be improved, and a wider selection of available animal sitters with a more comprehensive history of recommendations (from a wider audience of users) would be better.”

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Posted 1 year ago

“Our sitter was punctual, friendly and caring with our dog. Very happy with our experience of Tailster.”

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Posted 1 year ago

“We decided to give Tailster a try after our cat's last visit to a cattery left him stressed and not himself for a couple of weeks after. We found it easy to use and arranged a meeting with his carer, who he took a liking to instantly. We've just returned from being away for 10 days to a very happy and affectionate cat. We're so happy with the care he's received and wouldn't have anyone else look after him now!”

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Posted 1 year ago

“Great. An excellent job provided by tailster. Com.”

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Posted 1 year ago

“Finding Tailster.com has been a life saver, I found somewhere that I could find the perfect pet carer!”

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Posted 1 year ago

“Tailster was brilliant from start to finish. I found the perfect minder for my dog. Would recommend to anyone looking for a nice, friendly service to use Tailster. I will certainly be using again.”

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Posted 1 year ago

Tailster.com is rated 4.9 based on 1,316 reviews