“I tried several times to book.online but system would not take my booking. I had to telephone to book snd operator said many people had issue eith online booking that day.”
“I have had many good times in different parts of the country. Sykes has been my choice when looking for large cottges and we have stayed in great homes over the years.”
“Booked through PayPal.
At the end of booking i screenshotted the booking ref.
After not receiving confirmation email i added the booking ref to my booking platform. A error message said that there was an problem with the code.
I rang Sykes customer services and the man on the phone was less that helpful.
He kept repeating that the code was wrong and that he didn't know what i wanted him to do.
He gave me an email address to contact, however after reading online that replies take a long time i opened a dispute with PayPal.
This was success and I received a new booking ref. However, Sykes said they were sending this to finance department to investigate. I have since heard nothing, no apology or explanation. As anyone can imagine spening money on a holiday and having to deal with this is very stressful.
This is the first time ever using Sykes and now I am incredibly weary. I also need to pay the second part of the holiday and very concerned how this will go.”
“I booked a chalet for 3 nights as I was helping my son with childcare nearby. It was just right! Lovely and clean, very quiet. Everything I needed, lovely bed and linen. Good shower and hot water.”
“Enjoyed a fabulous week in a Sykes Cottage in the delightful Crail village in Scotland. Whole process was so comprehensive and easy ,so easy have just booked the same cottage for next year. How's that for a positive experience.”
“We have booked numerous cottages over the last few years with Sykes and have never been disappointed...one in particular we are going to for the third year running in December.”
“We have found Sykes very easy and convenient to use. We particularly like how the online account clearly breaks down the total balance and allows us to make payments in instalments. This has been especially helpful as we are travelling as a large group and need to keep track of everyone’s contributions. The whole payment process is clear, flexible and straightforward.”
“I have always had good experiencing when booking through Sykes Cottages - a good, clear website with plenty of choice, helpful staff and a very straightforward means of booking. The cottage at Hill of Rarvit was lovely and comfortable, clean and well appointed; also a great place to explore both the main house, around the estate and further afield.”
“Following my stay at Willows Way caravan in Castlebay Holiday Park, Portpatrick. I was very disappointed with the £200 extra cleaning bond deducted from my account.
We were told that this related to the alleged dog hair on the bed linen and emptying of one bin with a small amount of rubbish. This to me is minor end of stay cleaning. One would of thought ALL the bedding would be removed and cleaned after anyone had stayed. The property is advertised as dog friendly, so surely some level of dog hair would be a foreseeable part of accommodating guests with dogs. Potential guests particularly ones travelling with dogs may wish to clarify in advance what cleaning is included in the booking before they try and RIP you off. This review reflects our experience and concerns about the additional cleaning charge and its justification. The Caravan was left in a better cleaner condition than when we arrived!”
